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Recensioner av The Biltmore Mayfair

5 out of 5
The Biltmore Mayfair
44 Grosvenor Square, London, England

Recensioner

8,8

Fantastiskt

10 - Fantastiskt i betyg. 71 av 109 recensioner" "
8 - Bra i betyg. 20 av 109 recensioner" "
6 - Okej i betyg. 9 av 109 recensioner" "
4 - Dåligt i betyg. 6 av 109 recensioner" "
2 - Väldigt dåligt i betyg. 3 av 109 recensioner" "

9,4/10

Renlighet

8,8/10

Personal och service

9,0/10

Bekvämligheter

9,2/10

Boendets skick och faciliteter

8,6/10

Hållbarhet

Recensioner

10/10 Fantastiskt

david

Bodde här 3 nätter i januari 2024
Svar från Edson Moreira - Director of Rooms 31 jan. 2024
Dear David,Thank you for choosing to stay with us and for your great scores.We are looking forward to welcoming you back to our property.Regards,

10/10 Fantastiskt

Alexandre

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 4 nätter i februari 2024
Svar från Edson Moreira - Director of Rooms 14 feb. 2024
Dear Alexandre,Thank you for giving us a 5 out of 5 stay scores.We really appreciate your support.Regards,

10/10 Fantastiskt

Alfonso

Bodde här 2 nätter i januari 2024
Svar från Edson Moreira - Director of Rooms 29 jan. 2024
Dear Alfonso,Thank you for your great scores after your recent stay with us.Your support is very much appreciated.Regards

10/10 Fantastiskt

Milan

Bodde här 2 nätter i januari 2024
Svar från Edson Moreira - Director of Rooms 13 feb. 2024
Dear Milan,Thank you for your great scores after your recent stay with us.We really appreciate your support.Regards

8/10 Bra

ricardo

Bodde här 5 nätter i december 2023
Svar från Edson Moreira - Director of Rooms 9 jan. 2024
Dear Ricardo,Thank you for your great scores after your recent stay.We hope to have the pleasure to welcome you soon on your next trip to London.Regards,

10/10 Fantastiskt

Erich

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Excellent
Amazing hotel with a great location and an absolutely amazing concierge staff. Andy, the senior concierge is top-notch one of the best I have ever worked with.
Bodde här 2 nätter i december 2023
Svar från Edson Moreira - Director of Rooms 31 dec. 2023
Dear Erich,Thank you for your wonderful review after your recent stay with us.Rest assured that I will be sharing your great comments about Andy's service, he will be delighted with your feedback. We hope to have the pleasure to welcoming you back soon.Warm regards,

8/10 Bra

Salah, SAFAT

Reste med familjen
Gillade: Renlighet, personal och service och bekvämligheter
The location is great and the rooms also, but I think they need to work on the bad smell of the second floor.
Bodde här 8 nätter i november 2023
Svar från Edson Moreira - Director of Rooms 5 dec. 2023
Dear Salah,Thank you for choosing to stay with us at The Biltmore Mayfair and for your comments, which I will share with our management team. Your comments are very important to us so we can always improve our services and product. Best regards,

6/10 Okej

Jean

Reste med sin partner
Gillade: Personal och service och boendets skick och faciliteter
Excellent staff and location. However the beds are way too stiff, pillows to slim, shower has no water pressure whatsoever and room too small for the price. Not going again.
Bodde här 3 nätter i november 2023
Svar från Edson Moreira - Director of Rooms 13 nov. 2023
Dear Jean,Thank you very much for taking the time to fill out our Guest Questionnaire and for the ratings you have provided for our services and facilities.It is our philosophy to ensure that we provide our guests with the highest standards of product at all times and I thank you for your honest feedback so we can improve and maintain the high standards that we strive to achieve. We do hope to welcome you back to The Biltmore Mayfair London very soon and I remain at your disposal for any future assistance.Warm regards,

10/10 Fantastiskt

Jorge, PUNTA DEL ESTE

Bodde här 5 nätter i oktober 2023
Svar från Edson Moreira - Director of Rooms 30 nov. 2023
Dear Jorge,Thank you for your great scores.Your support is very much appreciated.Regards,

10/10 Fantastiskt

Noam, san antonio

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
hotel was perfect in location, service and cleanliness.
Bodde här 7 nätter i september 2023
Svar från Edson Moreira - Director of Rooms 14 sep. 2023
Dear Noam,Thank you for your wonderful review and scores after your recent stay with us.We are pleased that you enjoyed our perfect location, service and cleanliness.We are looking forward to welcoming you back to our property. Regards,

10/10 Fantastiskt

Lucio

Gillade: Renlighet
Bodde här 1 natt i september 2023
Svar från Edson Moreira - Director of Rooms 5 sep. 2023
Dear Lucio,Thank you for your amazing scores after your recent stay with us.Your support is very much appreciated.Regards

6/10 Okej

Jocelyn

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Gillade inte: Rummets bekvämlighet
Beautiful hotel - disappointing accommodations.
Surprisingly uncomfortable beds at this price point. We had a double twin and the beds were like roll-away beds with mattress pads. The fire alarm went off in the middle of one of the nights due to someone smoking in their room and there was quite a bit of noise in the hallways coming through underneath the door.
Bodde här 3 nätter i augusti 2023
Svar från Edson Moreira - Director of Rooms 24 aug. 2023
Dear Jocelyn,Thank you very much for taking the time for the ratings and feedback you have provided for our services and facilities.It is our philosophy to ensure that we provide our guests with the highest standards of product at all times, and I can see that we let you down on this occasion. Rest assured that I will share your scores with the hotel team and management. Your comments would be greatly appreciated as they do help us maintain the high standards that we strive to achieve. Please accept our apologies for the inconvenience of the fire alarm going off during the night, unfortunately some irresponsible guests don't think about the safe and security of the others, the reason the fire alarm are in place and working. We do hope this experience won't deter you to come back to The Biltmore Mayfair London very soon and I remain at your disposal for any future assistance.Warm regards,

4/10 Dåligt

Sara

Reste med familjen
Gillade: Renlighet
Gillade inte: Personal och service
Staff were unprofessional and not very kind. Cleaning crew stole items from within our closed and zipped suitcases. Staff did nothing and accused my teen daughter of taking the items. Would not recommend this hotel of the many amazing hotels in London
Bodde här 2 nätter i juli 2023
Svar från Edson Moreira - Director of Rooms 6 aug. 2023
Dear Sara,Thank you for your feedback and as per my previous email, we take security very serious in the hotel and we did our investigation thoroughly and if you feel more comfortable I would suggest you to report the allegedly missing items to the British authorities and we will cooperate with them. Best regards,

10/10 Fantastiskt

Sudesh

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice hotel
Bodde här 1 natt i juli 2023
Svar från Edson Moreira - Director of Rooms 31 juli 2023
Dear Sudesh,Thank you for your great scores after your recent stay.We hope to have the pleasure to welcoming you back soon.Regards,

10/10 Fantastiskt

Rayyan

Bodde här 8 nätter i juli 2023
Svar från Edson Moreira - Director of Rooms 9 aug. 2023
Dear Rayyan,Thank you for your great scores after your recent stay with us.Your contribution is very much appreciated.Regards,

6/10 Okej

Jeetan

Reste med familjen
Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Personal och service
Great hotel in a prestigious area. Clean and pleasant, expected for the cost of the booking. brilliant bar staff all around. poor general staffing from the porter to back of parking. Unpleasant on both ends and poor checking in staff. no excitement even though stating for purpose of staying. Hotel was great but lacked an experiance purely down to attention of detail from staff, across the board. great facility, eventually for parking car on site. Would only stay again because of the neat and tidy hotel and location. I have stayed at many 5 star hotels across the mayfair and surrounding area and have never left a review, purely because I don't have time to leave one. overall was disappointing but could've been an off day.
Bodde här 1 natt i juli 2023
Svar från Edson Moreira - Director of Rooms 17 juli 2023
Dear Jeetan,Thank you very much for taking the time to fill out our Guest Questionnaire and for the ratings you have provided for our services and facilities.It is our philosophy to ensure that we provide our guests with the highest standards of product at all times, and I can see that we let you down on this occasion, so please accept my sincere apologies and rest assured that I will share your scores with the hotel team.We do hope to welcome you back to The Biltmore Mayfair London very soon and I remain at your disposal for any future assistance.Warm regards,

4/10 Dåligt

Juan

Reste med familjen
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i juli 2023
Svar från Edson Moreira - Director of Rooms 15 juli 2023
Dear Juan,Thank you very much for taking the time to fill out our Guest Questionnaire and for the ratings you have provided for our services and facilities.It is our philosophy to ensure that we provide our guests with the highest standards of product at all times, and I can see that we let you down on this occasion. Rest assured that I will share your scores with the hotel team.If you have any additional information with regards to the service you received, your comments would be greatly appreciated as they do help us maintain the high standards that we strive to achieve. We do hope to welcome you back to The Biltmore Mayfair London very soon and I remain at your disposal for any future assistance.Warm regarsd,

6/10 Okej

Omar

Reste med sin partner
Gillade: Boendets skick och faciliteter
Meh
Bodde här 6 nätter i juni 2023
Svar från Edson Moreira - Director of Rooms 4 juli 2023
Dear Omar,Thank you for choosing to stay with us at The Biltmore Mayfair London.It is our philosophy to ensure that we provide our guests with the highest standards of product at all times, and I can see that we let you down on this occasion. Rest assured that I will share your scores with the hotel team.If you have any additional information with regards to the service you received, your comments would be greatly appreciated as they do help us maintain the high standards that we strive to achieve. We do hope to welcome you back to The Biltmore Mayfair London very soon and I remain at your disposal for any future assistance.Regards,

10/10 Fantastiskt

Edward

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great location
Bodde här 4 nätter i juni 2023
Svar från Edson Moreira - Director of Rooms 20 juni 2023
Dear Edward,Thank you for your amazing support scoring us 5 out of 5.Your support is greatly appreciated and we hope to see you soon at our property.Regards,

6/10 Okej

Laila

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i juni 2023
Svar från Edson Moreira - Director of Rooms 18 juni 2023
Dear Laila,Thank you very much for taking the time to share your feedback with us after your recent stay. It is our philosophy to ensure that we provide our guests with the highest standards of product at all times, and I can see that we let you down on this occasion. Rest assured that I will share your scores with the hotel team.If you have any additional information with regards to the service you received, your comments would be greatly appreciated as they do help us maintain the high standards that we strive to achieve. We do hope to welcome you back to The Biltmore Mayfair London very soon and I remain at your disposal for any future assistance.Regards,

10/10 Fantastiskt

Amir

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Amazing hotel
Bodde här 4 nätter i juni 2023
Svar från Edson Moreira - Director of Rooms 11 juni 2023
Dear Amir,Thank you for your great review and scores after your recent stay with us.We are thrilled that you enjoyed your stay and we are looking forward to welcoming you back to our property.Warm regards,

2/10 Väldigt dåligt

Tsim

Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
I log a compliant
Bodde här 9 nätter i april 2023
Svar från The Biltmore team. 1 maj 2023
Dear Tsim,Thank you for your feedback and if you could kindly advise where did you log your complaint so we can follow up.Regards,

10/10 Fantastiskt

Philip

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Just Amazing!
Bodde här 3 nätter i april 2023
Svar från Edson Moreira - Director of Rooms 18 apr. 2023
Dear Phillip,Thank you for your great scores and feedback after your recent stay with us at The Biltmore Mayfair London.We really appreciate your support.Warm regards,

10/10 Fantastiskt

robert

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Everything you want in a luxury hotel. Large nicely appointed rooms, great service and wonderful breakfast with outstanding staff.
Svar från Edson Moreira - Director of Rooms 23 mars 2023
Dear Robert,Thank you for taking the time to share your wonderful feedback with us after your recent stay at The Biltmore Mayfair.We are thrilled that you enjoyed our luxury hotel and rooms with our outstanding team.We are looking forward to welcoming you back soon.Warm regards

2/10 Väldigt dåligt

Juergen

Bodde här 2 nätter i mars 2023
Svar från Edson Moreira - Director of Rooms 10 apr. 2023
Dear Juergen,Thank you for sharing your scores with us, If you would like to give us some more information about your stay, that would help us to improve our services and product.Warm regards,

4/10 Dåligt

martina

Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Excellent property unfortunately had an incident where my children and I encountered a half clothe couple on the couches in front of the elevator at 7 am while on our way to breakfast. Really taken aback by that.
Bodde här 2 nätter i februari 2023
Svar från Edson Moreira - Director of Rooms 6 mars 2023
Dear Martina,Thank you for your feedback after your stay with us and please accept our apologies for the inconvenience encountered during your stay. Your feedback was shared with our security team.I hope this won't deter you from staying with us in the future.Best regards,

10/10 Fantastiskt

Anastasia

Bodde här 1 natt i januari 2023
Svar från Edson Moreira - Director of Rooms 6 mars 2023
Dear Anastasia,Thank you for your amazing scores, we really appreciate your support.Warm regards

10/10 Fantastiskt

ANNETTE

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great location! Comfortable beds and tasty breakfast.
Bodde här 2 nätter i januari 2023
Svar från Edson Moreira -Director of Rooms 6 mars 2023
Dear Annette,Thank you for taking the time to share your 5 out of 5 review with us. We are thrilled that you enjoyed our location, comfortable beds and tasty breakfast.We are looking forward to welcoming you back to our property.Regards,

8/10 Bra

Abdolkarim

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Clean, friendly staff, good location

10/10 Fantastiskt

Deniz

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Gayet güzel bir konaklama oldu Londra daki evim diye bilirim bu otele
Bodde här 3 nätter i december 2022
Svar från Edson Moreira 3 jan. 2023
Dear Deziz,Thank you for your amazing feedback and scores after your recent stay.Your support is very much appreciated.Regards

10/10 Fantastiskt

frederico, petrolina

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Best location, it is a very nice hotel, great bar, restaurant, fitness center, all. I loved and I will stay again
Svar från Edson Moreira - Director of Rooms 4 nov. 2022
Dear frederico,Thank you for staying with us, and for your great comments and scores.We are looking forward to welcoming you back to our property.Regards

10/10 Fantastiskt

Hang Yee

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The location is good. Quick check in and check out.
Svar från Edson Moreira - Director of Rooms 4 nov. 2022
Dear Yee,Thank you for staying with us, and for your great comments and scores.We are looking forward to welcoming you back to our property.Regards

2/10 Väldigt dåligt

Zoe

Gillade inte: Personal och service och boendets skick och faciliteter
Bodde här 4 nätter i oktober 2022

10/10 Fantastiskt

HUI-TING

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
一般延遲退房是不可能的，但是飯店竟然非常大方的同意了。為門僮Peter 到行李員都非常親切而周到，bar的調酒非常好。 房間內提供的杯子是水晶杯，非常有品味
Bodde här 4 nätter i oktober 2022
Svar från Edson Moreira - Director of Rooms 4 nov. 2022
Dear Hui-Ting,Thank you for taking the time to share your great feedback with us after your recent stay.We hope to welcome you back soonRegards

10/10 Fantastiskt

David

Bodde här 6 nätter i oktober 2022
Svar från Edson Moreira - Director of Rooms 4 nov. 2022
Dear David,Thank you for your great scores after your recent stay.We hope to welcome you back soon again.Regards,

8/10 Bra

Yurilyn, Santo Domingo

Reste i grupp, Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
I liked the extra services provide: concierge massage I didn’t like the food at the restaurant and didn’t like the food and beverage provided in room freidge.
Bodde här 6 nätter i september 2022
Svar från Edson Moreira - Director of Rooms 4 nov. 2022
Dear Yurilyn,Thank you for taking the time to share your feedback with us. I am pleased to read that you enjoyed our extra services, especially provided from the concierge.Rest assured that I have shared your message with our team so we can improve our product and service.Best regards,

10/10 Fantastiskt

Laila

Bodde här 4 nätter i september 2022
Svar från Edson Moreira - Director of Rooms 4 nov. 2022
Dear Laila,Thank you for your great scores.We really appreciate your support.Regards,

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
hotel confortável e bem localizado
Quarto não condizente com o comprado pelo site. Havíamos escolhido um quarto espaçoso e ao chegarmos vimos que o quarto não correspondia com o escolhido(pelas fotos e metragem). Tivemos que trocar e pagar a diferença. Atendimento fraco no café da manhã. Ficávamos esperando meia hora para trazerem uma xícara de chá e uma de café. No mais o quarto em que ficamos foi muito confortável e limpo e banheiro também. Localização muito boa. Recepção tinha atendentes bem atenciosos. No geral, gostamos.
Bodde här 3 nätter i september 2022
Svar från Edson Moreira - Director of Rooms 4 nov. 2022
Prezado cliente,Obrigado por ter escolhido The Biltmore Mayfair para sua estadia em Londres.Fico feliz em saber que no geral gostaram do nosso atendimento e quartos. Tambem agradeco pelos comentarios sobre o atendimento no restaurante, e o dividirei com todo o time para melhorarmos.Espero que tenhamos o prazer de reve-los em breve.Agradeco

10/10 Fantastiskt

Dan

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i oktober 2022
Svar från Edson Moreira - Director of Rooms 4 nov. 2022
Dear Dan,Thank you for your great scores after your recent stay.We really appreciate your support.Regards,

10/10 Fantastiskt

Marcos, The Woodlands

Reste med familjen, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The room that was provided had some issues in the bathroom( things happen), but the staff was very responsive and change the room with an upgrade, that is the kind of service that you expect when you stay in a hotel like this.
Bodde här 4 nätter i september 2022
Svar från Edson Moreira - Director of Rooms 4 nov. 2022
Dear Marcos,Thank you for sharing your valuable feedback with us.I am pleased to read that despite you faced an issue, our team reacted promptly and made it right.We hope to have the pleasure to welcome you back soon.Regards,

6/10 Okej

Peter

Bodde här 2 nätter i september 2022

10/10 Fantastiskt

Bassam

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great property in beautiful, central location. The property itself was located in a stunning, peaceful, and quiet neighborhood and was a very short walk from all the best areas in London. We really enjoyed our stay here and will definitely be back.
Bodde här 4 nätter i september 2022
Svar från Edson Moreira - Director of Rooms 4 nov. 2022
Dear Bassam,Thank for sharing your beautiful review after your recent stay with us at The Biltmore Mayfair. We are thrilled that you enjoyed our great property and central location.We hope to have the pleasure to welcoming you back soon. Warm regards,

10/10 Fantastiskt

Daniel, Ottawa

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 2 nätter i september 2022

10/10 Fantastiskt

mariel Cecilia

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excelente!!
Bodde här 2 nätter i augusti 2022

10/10 Fantastiskt

Cynthia

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Biltmore Mayfair-hope to return
The staff was wonderful. They were ready to answer any questions about locations and restaurants. I especially was very impressed with the servers and staff at breakfast every morning.
Bodde här 5 nätter i augusti 2022

4/10 Dåligt

T

Bodde här 1 natt i augusti 2022

6/10 Okej

DARYL

Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Gillade inte: Personal och service
Poor check in and issued keys that would not work. No valet parking is unusual for a hotel of this rating in London. Comfy bed and nice quiet room
Bodde här 1 natt i augusti 2022

10/10 Fantastiskt

Natalie

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Sehr gepflegtes Hotel mit sehr gutem Service.
Bodde här 4 nätter i juni 2022

8/10 Bra

Elizabeth, Kirkland

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Beautiful property, nice large and comfortable rooms. Cleanliness was good but I found a lot of hairs in our room/bathroom and also during my dining experience. But great otherwise.
Bodde här 3 nätter i juli 2022

10/10 Fantastiskt

Cheryl

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great convenient location, beautiful/spacious suite, delicious breakfast in nice indoor/outdoor café, cool bar, and relatively good value via Expedia booking for Mayfair area. Hotel is impeccably presented and amenities/services are 5 star. Bathroom comes with Toto washlet, heated marble floor, and very nice shampoo products (small issue is that some bottles are twist shut and impossible to open, which the hotel should address with their suppliers).
Bodde här 4 nätter i juli 2022