Executive dubbelrum - 1 kingsize-säng - utsikt mot innergården | Terrass/Patio

Recensioner av The Mandrake

5 out of 5
The Mandrake
20-21 Newman Street, London, England

Recensioner

8,8

Fantastiskt

10 - Fantastiskt i betyg. 153 av 225 recensioner" "
8 - Bra i betyg. 36 av 225 recensioner" "
6 - Okej i betyg. 14 av 225 recensioner" "
4 - Dåligt i betyg. 10 av 225 recensioner" "
2 - Väldigt dåligt i betyg. 12 av 225 recensioner" "

9,4/10

Renlighet

9,2/10

Personal och service

8,2/10

Bekvämligheter

9,2/10

Boendets skick och faciliteter

8,4/10

Hållbarhet

Recensioner

2/10 Väldigt dåligt

Alva

Affärsresenär
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Små sängar. Ingen utlovad dryck på rummet. Inte välstädat. Stökigt i receptionen vid incheckning
Bodde här 1 natt i november 2023

10/10 Fantastiskt

Poulina

Bodde här 3 nätter i oktober 2023

4/10 Dåligt

Brian

Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Personal och service och rummets bekvämlighet
Hotel is fine and quirky but very rough around the edges: door handle was falling off, lift ceiling hanging down, sinks were leaking, there was a high pitched tone that persisted all night. Took me 40 mins to get a breakfast which was incorrect relative to my order - when I pointed this out, the waitress laughed (likely was not even listening) Quite disappointing - would recommend using other 5* hotels in the area over this one
Bodde här 1 natt i september 2023

10/10 Fantastiskt

Peder

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Outstanding
Outstanding boutique hotel in all aspects
Bodde här 3 nätter i januari 2020
Svar från Charlie 4 feb. 2020
Dear Peder, Thank you for your kind words. We are delighted to hear that you enjoyed the ambience and atmosphere we have to offer at The Mandrake. We do hope to see you return soon Regards The Mandrake Tribe

8/10 Bra

Jens

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
mysigt och välkomnande hotell
Jag tycker hotellet överlag var väldigt bra. Det var ett trevligt lite mindre hotell med hög standard. Det var dock lite svårt att se entrén vid ankomsten men vi möttes snabbt utav deras personal som tog våra väskor och checka in oss snabbt. Rummet var mysigt med hög standard dock lite lyhört. Frukosten var hög kvalité men man märkte att hotellet var ganska nytt då personalen inte var helt synkande. Men som helhet var hotellet väldigt bra och låg centralt. Rekommenderar hotellet varmt.
Bodde här 4 nätter i december 2019
Svar från Danilo 13 jan. 2020
Dear Jens, Thanks for taking the time to share your feedback, and I am very pleased to see that your stay was up to your satisfaction! Rest assured that your feedback regarding the Restaurant staff will be shared with the Management team, so this could be improved the next time you will be back. Do not hesitate to contact me back if there is anything else that I can help you with. Looking forward to welcome you back at The Mandrake!

10/10 Fantastiskt

Jimmie

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
A true 5 star hotel!
A hidden gem in the middle of London, worlclass service and excellent food, super comfortable rooms. We are coming back soon again!
Bodde här 1 natt i augusti 2019
Svar från Ingrid 27 aug. 2019
Hi Jimmie, thank you for your feedback. We hope to see you soon at the Mandrake.

10/10 Fantastiskt

Paul, Boston

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Underbart för parresa
Hotellet var riktigt kul - nyårsfesten på plats var underbart och rummen var snyggt inredda!
Bodde här 1 natt i december 2018
Svar från Ingrid 8 jan. 2019
Dear Paul, Thank you for your feedback. We hope to see you soon at The Mandrake.

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i november 2018
Svar från Ingrid 6 dec. 2018
Dear guest, Thank you for your feedback. I am glad you loved it! We hope to see you soon at the Mandrake!

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Svar från Reception Team 16 maj 2018
Thank you for your feedback. We look forward to welcoming you back at The Mandrake. Kind Regards, Reception Team

4/10 Dåligt

Johannes

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Gillade inte: Rummets bekvämlighet
Cool hotel, very poor sleeping experience
A very cool hotel, but it fails on the fundamentals: providing a good night's sleep. This really a bar/club with a hotel integrated. I had one of the rooms with a terrass, a balcony overlooking an inner courtyard, on the second floor. All through the night I was disturbed by people shouting in the court, slamming doors, and loud music playing. Despite using earplugs, the thumping bass from loud music somewhere in the building kept me awake until 6 am in the morning. And this was not even on a weekend, just an ordinary Wednesday. I do not recommend this hotel. You would probably have a great experience if you are there on a night when the "night club" is calm, but I would not take the chance.

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Outstanding - vilket fantastiskt hotell!
Vilket fantastiskt hotell! Vi hade lite svårt att hitta ingången först.Men läget är väldigt bra. En lite tvärgata och bara drygt 5 minuter till Oxford Cirkus. Hotellet är nytt och väldigt fräscht. Inte stort, personligt inrett med mycket design överallt:) Vi var där mitt i veckan men fullt med folk i baren och partystämning. Bra ljudisolerat så vi stördes inte det minsta. Rummen bekväma, gott om speglar och kontakter. Avancerad belysning. Ingen kaffekokare på rummet men bra kaffe i restaurangen som för övrigt håller superbra kvalitet. Inte billigt att äta där men prisvärt tycker jag då kvaliteten var topp. Även bra viner samt bra sommelier. Vi hade frukost som ingick och det tror jag är smart då man beställer in den frulle man vill ha och det kan bli rätt dyrt. Vi var väldigt nöjda med allting! Gott om personal och väldigt bra service. Vi kommer mycket gärna tillbaka!
Svar från Henry 25 apr. 2018
Thank you for your feedback! We hope to welcome you back again soon.

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Fantastisk service och underbar frukost
Fantastisk service och underbar frukost
Bodde här 2 nätter i mars 2018
Svar från Elena Morell- Duty Manager 21 mars 2018
Hi! Thank you so much for your feedback. We are delighted you have enjoyed your stay with us. Looking forward to welcoming you back very soon.

10/10 Fantastiskt

Olivia

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
This hotel is beyond cool, super vibrant and feels more like a ravish club then a hotel - rooms are quite small but the bathrooms are 10 out of 10. Go here for a hotel u never wanna leave :)
Bodde här 1 natt i mars 2018
Svar från Elena Morell- Duty Manager 21 mars 2018
Dear Olivia Thank you for your wonderful feedback. We are delighted you have enjoyed your stay with us and we are looking forward to welcoming you back very soon.

10/10 Fantastiskt

Carl

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Utmärkt hotell för kort eller lång vistelse!
Personligt och trevligt boutiquehotell i bra men något udda läge. Newman Street är en bakgata men ligger egentligen perfekt i förhållande till mycket av det man vill hinna se under en helg. Rummet var jättefint och fräscht. Det fanns musikspelare på rummet vilket alltid är trevligt. Dock bara ett USB-uttag så utan adapter var det svårt att ladda två telefoner samtidigt.
Bodde här 1 natt i januari 2018
Svar från Elena Morell- Duty Manager 21 mars 2018
Dear Carl Thank you for your wonderful feedback. We are delighted you have enjoyed your stay with us and we are looking forward to welcoming you back very soon.

10/10 Fantastiskt

James

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
c
Bodde här 6 nätter i februari 2024

10/10 Fantastiskt

Trisha, West Fargo

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 2 nätter i november 2023

10/10 Fantastiskt

Simon

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
What a fabulous hotel- room was very comfortable and big for a London hotel
Bodde här 1 natt i januari 2024

2/10 Väldigt dåligt

Tom

Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Personal och service
Dissapointing experience.
Over the weekend, the Mandrake transforms into a bar/club with accommodations situated above it. Unfortunately, our stay was marred by subpar service and a lack of attentiveness, exacerbated by concurrent events on both Friday and Saturday nights. Prospective guests should exercise caution and verify event schedules during their stay, as hotel guests do not receive preferential treatment over walk-in bar customers. It is advisable to secure a reservation for a table in the bar in advance. The staff's performance left much to be desired; they engaged in unnecessary disputes, such as contesting the absence of a bottle opener in our room instead of promptly providing a replacement. Furthermore, I encountered difficulties gaining entry to the bar on two occasions due to wearing an outdoor coat and hat in frigid -2°C weather. Our experience in the Terrace room was underwhelming, considering its petite size relative to the associated cost. Additionally, the absence of room service for food further detracted from the overall appeal of our stay. We will not be returning.
Bodde här 2 nätter i december 2023

6/10 Okej

Rachel

Bodde här 2 nätter i november 2023

10/10 Fantastiskt

Bruce

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 5 nätter i oktober 2023

10/10 Fantastiskt

Phil

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Putting the record straight
Stay was fine , slept like a log in the big bed , English breakfast was good quality ingredients, eggs were clearly free range After making the booking I read the reviews, which were mixed , which made me a little concerned …. As we generally only stay in 5* hotels , and don’t normally feel a need to leave a review as they are what you expect However on this occasion I feel that it is only right that we comment The hotel is privately owned and a one off boutique, which is decorated in all areas with original one off furniture and fine art , it is NOT your usual travel lodge magnolia blandness . There is even live music in the later part of the week evenings The staff were welcoming, taking our bags to our rooms and showing us around , the lady who checked us both in and out also explained before checking in, that if we were to wanted complete quiet in our room towards the end of the week she would choose our room carefully for us We have already decided to stay at the mandrake when in London next month P.s. if you want to stay a in a hotel with character stay here , if not … not book it
Bodde här 1 natt i oktober 2023

10/10 Fantastiskt

Kelly

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great location, loved my stay. The hotel bar is a vibe. Would stay again.
Bodde här 2 nätter i september 2023

2/10 Väldigt dåligt

Melissa

Affärsresenär
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Worst hotel I’ve ever stayed in
This is not a 5 star hotel by any stretch of the imagination. It was dirty, smoky and old, and attracted some of the most undesirable people in London. Music was blaring all night on Friday and Saturday and they left me a nice little inexplicable charge on my credit card after I left despite the fact, I did not order anything at all during my stay there. In fact, even if I wanted to order some thing it would not be possible because the phone never worked in the room. Horrible place.
Bodde här 5 nätter i september 2023

2/10 Väldigt dåligt

Ilene, New York

Reste i grupp
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
I was not aware that this hotel is an “adult party” hotel. There is paraphernalia in the rooms and the rooms are small and unappealing. If you are into adult partying etc, that’s great but it would have been nice to know that was the theme of the hotel.
Bodde här 3 nätter i september 2023

10/10 Fantastiskt

James

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The Mandrake is a stunningly fitted-out hotel, with exceptional and distinctive decoration and artwork. The staff are wonderful. The cocktails are exceptional. The atrium garden and the lounge areas in it are gorgeous.
Bodde här 3 nätter i september 2023

2/10 Väldigt dåligt

Alan

Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Personal och service
Nightclub with rooms.
Atrocious stay. Zero sleep. It’s a nightclub with rooms and management don’t care about it. Wish we’d read the reviews first. Other people leaving the hotel saying the same at reception. There seems to be a standard script - because what we were told and what we were offered mirrored the previous reviews (not to mention promises reneged on too). Absolutely the worst hotel decision I’ve made in years.
Bodde här 2 nätter i september 2023

4/10 Dåligt

Amritpaul

Affärsresenär
Gillade: Personal och service
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Dirty and small rooms. Rooms smell of cigarettes and weed.
Bodde här 1 natt i september 2023

10/10 Fantastiskt

Jag

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Amazing Hotel
Flawless service, all staff were very welcoming & professional throughout our stay Beautiful hotel and room Will return one day for sure
Bodde här 1 natt i september 2023

10/10 Fantastiskt

Roksolana

Gillade: Bekvämligheter och boendets skick och faciliteter
Amazing people and loved the style of the hotel ! Perfect for London vacation
Bodde här 4 nätter i augusti 2023

2/10 Väldigt dåligt

Paul

Reste med sin partner
Gillade inte: Personal och service och bekvämligheter
Bodde här 1 natt i augusti 2023

10/10 Fantastiskt

Josh

Reste med sin partner
Gillade: Bekvämligheter och boendets skick och faciliteter
Incredible in every way. Cannot wait to stay again.
Bodde här 1 natt i augusti 2023

10/10 Fantastiskt

Rupert

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
A well kept secret in London, very unique hotel with an amazing restaurant and bar, nice rooms and a boho vibe.
Bodde här 1 natt i augusti 2023
Svar från Nazz 20 aug. 2023
Hi Rupert, we are thrilled that you enjoyed your time with us. Our goal is always to exceed your expectations. I take great pride in the service our hotel provides, and I'm always looking for ways to improve those services. We work really hard to give our guests the finest experience possible, so comments like yours are truly rewarding to hear. We would love to welcome you back soon, so don’t be a stranger. Thanks again! Kindest Regards, Nazz Chowdhury (Guest Relations Executive) and The Mandrake team.

8/10 Bra

George

Gillade: Renlighet
Bodde här 1 natt i augusti 2023

6/10 Okej

Nigel

Affärsresenär
Gillade: Personal och service och boendets skick och faciliteter
Disappointing
For a hotel that has only been open around five years I do not think the rooms are wearing well. There was mold in the shower, the taps in the bathroom washbowl were lose, the plug in the sink did not work. For a hotel costing this much I expect a decent steam iron in the room and not just a cheap hot plate. There was coffee making facilities in the room and the fridge was well stocked with alcohol...but no milk, creamer or even powder for my coffee. Also no full length mirror in the room except the door to the bathroom but the bed was right next to it which made it useless as a mirror. All the staff were friendly and helpful but the overall experience was disappointing.
Bodde här 2 nätter i juli 2023
Svar från Nazz 20 aug. 2023
Hi Nigel, Thank you for your recent stay at The Mandrake and taking the time to pay forward your feedback and I’m happy to hear you found our staffs were friendly and helpful.I’m disappointed however to hear that you felt that our service wasn’t up to scratch. Rest assured, we take all our guest feedbacks very seriously and your comments have been shared with our team. We work really hard to give our guests the finest experience possible, however we will try our best to accommodate our guest requests. Furthermore, I very much hope to have you back with us and allow us to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. If you ever return to the area and are in need of another comfortable night’s sleep, my team and I would be honoured to host you again.Sincerely, Nazz and The Mandrake Tribe

10/10 Fantastiskt

Emilio

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Experiencia Emilio
El hospedaje en el hotel fue una gran experiencia, que sobrepasó nuestras expectativas, el hotel lo recomiendo altamente, todo el personal que labora en el hotel siempre fue muy amable y nos ayudó en todo
Bodde här 5 nätter i juli 2023
Svar från Nazz 20 aug. 2023
Hola Emilio, Muchas gracias por tomarte el tiempo de publicar una reseña.Estamos muy contentos de saber que disfrutó de su estadía con nosotros, y el personal amable fue lo más destacado. Estamos orgullosos de brindar un excelente servicio y estamos encantados de haber podido cumplir con sus expectativas.Gracias de nuevo por sus amables palabras. Esperamos darle la bienvenida pronto en The Mandrake.Saludos cordiales,Nazz Chowdhury (ejecutivo de relaciones con los huéspedes) y el equipo de The Mandrake.

6/10 Okej

Erik

Bodde här 3 nätter i juli 2023

10/10 Fantastiskt

Stephen Gerrard

Bodde här 1 natt i juli 2023

6/10 Okej

Simon

Bodde här 5 nätter i juni 2023

10/10 Fantastiskt

Wade

Bodde här 2 nätter i juni 2023

10/10 Fantastiskt

geoffrey

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excellent and unusual hotel with superb bar and food! If you love seafood you will love the hotel !
Bodde här 2 nätter i juni 2023
Svar från Nazz 20 aug. 2023
Hi Geoffrey,We are thrilled that you enjoyed your time with us and I’m happy to hear you found F&B superb. Our goal is always to exceed your expectations. I take great pride in the service our hotel provides, and I'm always looking for ways to improve those services. We work really hard to give our guests the finest experience possible, so comments like yours are truly rewarding to hear.We’d love to welcome you back soon, so don’t be a stranger. Thanks again! Kindest Regards,Nazz Chowdhury (Guest Relations Executive) and The Mandrake team.

10/10 Fantastiskt

Abdel-qader, Cape Girardeau

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great vibes
Bodde här 2 nätter i april 2023

10/10 Fantastiskt

Christopher

Bodde här 1 natt i mars 2023

10/10 Fantastiskt

Alastair

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2023

10/10 Fantastiskt

James

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i mars 2023

10/10 Fantastiskt

Chelsea, Austin

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Very unique hotel. Staff was very welcoming and helpful even when my Expedia reservation was not on file with them. Easy check in otherwise. Lots of interesting touches in the rooms.
Svar från Nazz 20 aug. 2023
Hi Chelsea, We are thrilled that you enjoyed your time with us and I’m happy to hear you found our staffs welcoming and helpful. Our goal is always to exceed your expectations. I take great pride in the service our hotel provides, and I'm always looking for ways to improve those services. We work really hard to give our guests the finest experience possible, so comments like yours are truly rewarding to hear. We’d love to welcome you back soon, so don’t be a stranger. Thanks again! Kindest Regards, Nazz Chowdhury ( Guest Relations Executive) and The Mandrake team.

10/10 Fantastiskt

Paul

Bodde här 1 natt i mars 2023

2/10 Väldigt dåligt

Sophie

Gillade: Renlighet
Gillade inte: Personal och service och rummets bekvämlighet
Overpriced, tacky, loud, bad service
Unique and immersive experience? If that means loud music all night, terrible service, small rooms with tacky decor and a broken bathroom door then I would agree. It was not what I was looking for from a ‘luxury’ hotel stay. Book with caution. Live DJ at the weekend and the bar gets packed. They need to decide if they are a hotel or a nightclub. Our room was directly above the DJ booth, despite telling reception that we had booked for a night away from our baby we had to move rooms as it was so loud. We had a tiny bathroom with a sliding door that was wedged open and wouldn’t close. The bar service was not what you would expect from a luxury london hotel, or a Soho bar, they didn’t even wipe the tables. Not worth the money.
Bodde här 1 natt i februari 2023

10/10 Fantastiskt

Steven

Reste i grupp
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Gillade inte: Bekvämligheter
Amazing staff. Great location. Clean rooms just no amenities like steam room or gym.
Bodde här 3 nätter i februari 2023
Svar från Nazz 20 aug. 2023
Hi Steven, Thank you so much for taking the time to post a review. We are so happy to hear that you enjoyed your stay with us, and friendly staff were particular highlights. We take pride in delivering great service, and we are thrilled that we were able to meet your expectations. Thank you so much for your kind words. We very much look forward to welcoming you back soon at The Mandrake.Kindest Regards, Nazz Chowdhury (Guest Relations Executive) and The Mandrake team.

10/10 Fantastiskt

Robert

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Really lovely hotel. My only criticism is that the bathroom did not have a door seaparting it from the bedroom (the sliding door had been removed)
Bodde här 1 natt i februari 2023
Svar från Nazz 20 aug. 2023
Hi Robert, Thank you for your recent stay at The Mandrake and taking the time to pay forward your feedback. Please let me apologise for the maintenance issues you had experienced during your stay. Rest assured, we take all our guest feedbacks very seriously and your comments have been shared with our maintenance team. I very much hope to have you back with us and allow us to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Nazz Chowfhury(Guest Relations Executive) and The Mandrake Tribe

8/10 Bra

Paolo

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 4 nätter i december 2022