Dear Fredrik,Thank you for your warm review. It's good to hear that the credit card transaction concern with the restaurant was resolved and that you had an overall positive experience during your stay. I hope to have the opportunity to welcome you back soon.Kind regards,Venisia - Guest Services Executive

Dear Ankie,Thank you for your review and for choosing to stay with us.We hope to have the opportunity to welcome you back the next time you're in London!Kind regards,John - Guest Services Executive

Thank you for your 5* review. Looking forward to having the opportunity to welcome you once again soon. Kind regards, Arlinda Guest Services Executive

Thanks for the comments. We are thrilled to know that you had an enjoyable time with us and found our castle-like hotel beautiful. It would be a pleasure to welcome you back soon for another outstanding stay!

Dear Kayleigh, Thank you for taking the time to write such kind words regarding your stay with us. It is a pleasure to know that all members of staff involved were able to provide a service that enhanced your stay and we can not wait to open our doors to welcome you again. Kind regards, John - Guest Service Executive

Dear Rao,Thank your for choosing to stay with us and leaving this 5 star review. We look forward to welcoming you back on your next adventure.Kind regards, John - Guest Services Executive

Dear SHINICHI, Thank you for choosing our hotel for your stay. We are delighted to hear that you enjoyed our unbeatable location, however, we appreciate your feedback regarding the rooms, and we will continue to work hard to improve the guest experience. We hope to have the pleasure of welcoming you back soon. Kind Regards, Faroq - Guest Services Executive

Dear Gunther,Thank you for staying with us and leaving this review. We hope to welcome you back on your next trip to our amazing city.Kind regards, Szymon - Guest Services Executive

Dear Russell,Thank your for choosing to stay with us and leaving this 5 star review. We look forward to welcoming you back on your next adventure.Kind regards, Faroq - Guest Services Executive

Dear Barbara, Thank you for the warm feedback. It is a pleasure to read that we managed to make your trip that extra bit special and that you enjoyed our one-of-a-kind location. We hope to welcome you back for another special stay soon. Kind regards, John- Guest Services Executive

Dear Shuk yi,Thank your for choosing to stay with us and leaving this 5 star review. We look forward to welcoming you back on your next adventure.Kind regards, Szymon - Guest Services Executive

Dear Erica, Thank you for choosing to stay with us and leaving this warm feedback. It is great to know that the pride the staff takes in their work shines through them. We look forward to welcoming you on your next adventure in our amazing city.Kind regards, Szymon - Guest Services Executive

Dear Carson, Thank you so much for your feedback regarding your recent stay with us. We always strive to deliver the best experience to our guests and I am delighted to hear that you had an enjoyable stay with us. I am delighted to hear that all team members involved were able to contribute to the smoothness of your stay with us. We look forward to welcoming you back on your next trip to our wonderful city. Kind Regards, Szymon - Guest Services Executive

Dear Alexander,Thank your for choosing to stay with us and leaving this 5 star review. We look forward to welcoming you back on your next adventure.Kind regards, Faroq - Guest Services Executive

Dear Lauren, Thank you for choosing to stay with us and leaving this lovely review. We find that when you combine our amazing location with our incredible service it is an unbeatable combination. We hope to see you in our wonderful city again soon. Kind regards, Faroq - Guest Services Executive

Dear Obed, Thank you for choosing to stay with us and leaving this review of our one of a kind location. We hope to have the pleasure of welcoming you back soon. Kind Regards, John - Guest Services Executive

Dear David Michael, Thank you for choosing to stay with us and leaving this review. We hope to have the pleasure of welcoming you back soon. Kind Regards, John - Guest Services Executive

Dear Glenn, We are delighted to read that you had a memorable stay with us and enjoyed the ease of movement our unbeatable location gives us. I have passed on your comments regarding multiple guests to the relevant department heads. We hope to welcome you back soon. Kind regards, Szymon - Guest Services Executive

Dear Michael, Thank you for staying with us and taking the time to leave this 5-star review. It is a pleasure to hear that you had a wonderful stay. We look forward to seeing you in our amazing city soon. Kind regards, Szymon - Guest Services Executive

Dear Kristin, Thank you for choosing to stay with us and leaving this lovely review. We find that when you combine our amazing location with our incredible service it is an unbeatable combination. We hope to see you in our wonderful city again soon. Kind regards, John - Guest Services Executive

Dear Jennie, Thank you for your warm review. We are glad you enjoyed your stay and that the service provided was pleasant. We look forward to welcoming you again soon. Kind regards, John- Guest Services Executive

Dear Erica, Thank you for taking the time to leave a wonderful review. We look forward to seeing you again in our wonderful city. John - Guest Services Executive

Dear Dan, Thank you for taking the time to share your feedback regarding your recent stay with us. We are delighted that you enjoyed your stay. We will continue to do all we can to close all service gaps. We hope to welcome you again soon. Kind regards, John- Guest Services Executive

Dear Charles, Thank you for taking the time to leave this glowing review. It is a pleasure to know you enjoyed our unique location. We are looking forward to welcoming you back on your next trip. Kind regards, John - Guest Services Executive

Dear Kelly,Thank your for choosing to stay with us and leaving this 5 star review. We look forward to welcoming you back on your next adventure.Kind regards, John- Guest Services Executive

Dear Yesenia, Thank you for taking the time to leave this review. It is a pleasure to read that you enjoyed our hotel. We hope to see you in the city again soon. Kind regards, John- Guest Services Executive

Dear Laura,Thank you for staying with us and leaving this five star review. We hope to see you again in our wonderful city.Kind regards,Szymon - Guest Services Executive

Dear Omar,Thank you for staying with us and leaving this perfect review. We cant wait to welcome you back on your next adventureKind regards, Szymon - Guest Services Executive

Dear Deborah, Thank you for the glowing review. We look forward to welcoming you back for another amazing stay. Kind Regards, Szymon - Guest Services Executive

Dear Todd, Thank you for your wonderful review. We are glad you enjoyed your stay and that the service provided was pleasant. We look forward to welcoming you again soon. Kind regards, Szymon - Guest Services Executive

Dear Mary Beth, Thank you so much for your feedback regarding your recent stay with us. We always strive to deliver the best experience to our guests and I am delighted to hear that you had an enjoyable stay with us. We look forward to welcoming you back on your next trip to our wonderful city. Kind regards, Szymon - Guest Services Executive

Dear Nancy, Thank you for the warm feedback. It is a pleasure to read that all members of staff were able to contribute to the smoothness of your stay. We hope to welcome you back for another amazing trip to our city. Kind regards, Szymon - Guest Services Executive

Dear Nick, Thank you for taking the time to leave a wonderful review. We look forward to seeing you again in our wonderful city. Szymon - Guest Services Executive

Dear Taehyun, Thank you for staying with us and taking the time to leave this warm review. It is a pleasure to read that our staff showed you the excellent service we are known for. We look forward to welcoming you back to our amazing city. Kind regards, Szymon - Guest Services Executive

Dear Masis, Thank you for your wonderful review. We are delighted to hear that your stay was a memorable one. We look forward to welcoming you back. Kind Regards, John - Guest Services Executive

Dear Richard, Thank you for your kind words. We look forward to welcoming you back. Kind Regards, John - Guest Services Executive

Dear Pradeep, Thank you for taking the time to leave a warm review for our staff. We look forward to seeing you again in our wonderful city.

Dear Markus, Thank you for the warm feedback. It is a pleasure to read that you enjoyed your stay and that you enjoyed our one-of-a-kind location. We hope to welcome you back for another special stay soon. Kind regards, Szymon - Guest Services Executive

Dear Kristen, Thank you for staying with us and taking the time to leave this 5-star review. It is a pleasure to hear that you had a wonderful stay. We look forward to seeing you in our amazing city soon. Kind regards, Szymon - Guest Services Executive

Dear Patti, Thank you for the warm review regarding your recent stay. I am delighted to hear that you enjoyed our one of a kind location. We look forward to welcoming you back soon. Szymon - Guest Services Executive

Dear Stefan, Thank you for choosing to stay with us and leaving this kind review. We hope to have the pleasure of welcoming you back on your next trip to our wonderful city. Kind Regards, Szymon - Guest Services Executive

Dear Catherine,Thank you so much for your feedback regarding your recent stay with us.We always strive to deliver the best experience to our guests and I am delighted to hear that you had an enjoyable stay with us. I am delighted to hear that all team members involved were able to contribute to the smoothness of your stay with us. We look forward to welcoming you back on your next trip to our wonderful city.Kind Regards,John - Guest Services Executive

Dear Ken, Thank you for taking the time to leave this review. It is a pleasure to read that you enjoyed our hotel. We hope to see you in the city again soon. Kind regards, Faroq - Guest Services Executive

Dear Sonja, Thank you for your warm feedback. We are thrilled to know that our entire staff was able to provide you with exceptional service during your stay. We look forward to welcoming you back again soon. Kind regards, John - Guest Services Executive

Dear Kerri, Thank you for the wonderful review. It is a pleasure to read that you enjoyed our one-of-a-kind location and service. We hope to welcome you again soon. Kind regards, Szymon - Guest Services Executive

Dear Daniel, I would like to express my gratitude to you for taking the time to provide detailed feedback about your recent stay at our hotel. Your observations are much appreciated and have been forwarded to the relevant department heads for further investigation. We look forward to the chance to welcome you back soon. Faroq - Guest Services Executive

Dear Jo, Thank you for your review. We hope to have the opportunity to welcome you back again for another trip to our wonderful city. John - Guest Services Executive

Dear Elizabeth, Thank you for your 5-star review. We look forward to welcoming you back again for another trip to our wonderful city. John - Guest Services Executive