Boendets fasad

Recensioner av Embassy Suites by Hilton Los Angeles LAX South/El Segundo

3.5 out of 5

Recensioner

7,4

Bra

10 - Fantastiskt i betyg. 587 av 1474 recensioner" "
8 - Bra i betyg. 316 av 1474 recensioner" "
6 - Okej i betyg. 219 av 1474 recensioner" "
4 - Dåligt i betyg. 168 av 1474 recensioner" "
2 - Väldigt dåligt i betyg. 184 av 1474 recensioner" "

7,6/10

Renlighet

7,8/10

Personal och service

7,6/10

Bekvämligheter

7,2/10

Boendets skick och faciliteter

7,6/10

Hållbarhet

Recensioner

4/10 Dåligt

Daniel

Reste med familjen
Gillade inte: Renlighet och boendets skick och faciliteter
When we arrived, it was smelling weeds all over the place. A few minutes later the police
Bodde här 1 natt i januari 2023

10/10 Fantastiskt

Kamilla

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i juli 2022
Svar från Guest Services Manager 22 juli 2022
We are happy to hear you enjoyed your stay here at our property. We look forward to welcoming you back to our property in the near future!

10/10 Fantastiskt

Mario

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Mysigt hotell med trevlig och vänlig person
Super trevligt och serviceinriktad personal, låg nära flygplatsen som passade oss perfekt.
Bodde här 2 nätter i juni 2022
Svar från Guest Services Manager 22 juli 2022
We are happy to hear you enjoyed your stay here at our property. We look forward to welcoming you back to our property in the near future!

10/10 Fantastiskt

Art, Queen Creek

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I like the Spanish hacienda look. It’s a very clean and updated hotel. Not a fan of the expensive parking rate, so beware of this when using their parking garage.
Bodde här 1 natt i maj 2024
Svar från Anthony Aguilera, Front Office Manager 22 maj 2024
Art, thank you for taking the time to complete a review of your stay. I am delighted to see you enjoyed the cleanliness and updates of the hotel. We hope to see you again the next time your travels bring you to El Segundo

10/10 Fantastiskt

Chiquita

Reste med familjen
Gillade: Renlighet, personal och service och bekvämligheter
Nice property and if you get lucky you can find street parking and avoid paying for hotel parking. I was there 3 days and found parking each day on the street with no problem.
Bodde här 3 nätter i april 2024
Svar från Anthony Aguilera 22 maj 2024
Chiquita, thank you for taking the time to complete a review of your stay. We are glad to see you had a memorable experience and we hope to host you again the next time your travels bring you to El Segundo

2/10 Väldigt dåligt

Megan

Gillade inte: Personal och service och boendets skick och faciliteter
Bodde här 5 nätter i maj 2024

6/10 Okej

Randolph

Gillade: Renlighet och personal och service
Convenient location, but hotel is getting old. Room smelled of slight mold, not too bad. Had maintenance change dirty ac filter and it helped a bit. I left ceiling fan on all the time. Staff was nice. Paid parking was $44/ night. Iparked on the street every night. During the weekend, had to walk a bit. Hotel catered to some junior sports teams, think softball. The weekends had probably 6 kids to each room. Kids like to slam the doors so that is a negative. Rooms on south side are quieter than north side where you can hear airport and airplanes. South side windows are blacked out, no view, but more quiet.
Bodde här 6 nätter i maj 2024
Svar från Anthony Aguilera, Front Office Manager 21 maj 2024
Randolph, thank you for taking the time to complete a review of your stay. I am sorry to see that you had a noisy weekend as well as a smell that you described. This is certainly not the norm here at this location and for that, I do sincerely apologize. I will address these concerns with our team to formulate a plan to avoid further occurrences from happening. We hope you give us another chance the next time your travels bring you to El Segundo

8/10 Bra

Bryan and Monica

Gillade: Personal och service och boendets skick och faciliteter
Overall the property was quite nice and comfortable. The staff was very friendly. The only complaint was the room was not as cleaned as well as it could/should have been.
Bodde här 1 natt i maj 2024
Svar från Anthony Aguilera, Front Office Manager 21 maj 2024
thank you for taking the time to complete a review of your stay. We are delighted to see you enjoyed your time with us. Thank you for your kind words towards our staff and property, but am sorry to see the room was not up to our cleaning standards. We have passed along your feedback to our housekeeping team to further improve and find what went wrong. We hope to see you again the next time your travels bring you to El Segundo.

10/10 Fantastiskt

Marisol

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i maj 2024
Svar från Anthony Aguilera, Front Office Manager 21 maj 2024
Marisol, thank you for taking the time to complete a review of your stay. We are delighted to see you enjoyed your time with us. We hope to see you again the next time your travels bring you to El Segundo.

4/10 Dåligt

Tatsiana

Gillade: Renlighet
Bodde här 1 natt i maj 2024
Svar från Anthony Aguilera, Front Office Manager 21 maj 2024
Tatsiana, thank you for taking the time to complete a review of your stay. I am sorry to see that we did not create a memorable experience for you during your visit with us. I noticed you did not provide feedback about your rating and was hoping to inquire so that we may use your feedback as a means of re-training and continuing to develop and coach our team to provide the excellent service that we are known to provide. You can reach me at anthony.aguilera@hilton.com

2/10 Väldigt dåligt

Lidia

Reste med familjen
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 2 nätter i maj 2024
Svar från Anthony Aguilera, Front Office Manager 21 maj 2024
Lidia, thank you for taking the time to complete a review of your stay. I am sorry to see that it was not a pleasant stay for you. Could you please reach out to me to provide further details as to where we went wrong so that I may use this as an opportunity to provide training with our team? My email is anthony.aguilera@hilton.com Thank you again for choosing to stay with us and we hope you give us another chance the next time your travels bring you to El Segundo.

10/10 Fantastiskt

Darrell Richard

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från Anthony Aguilera, Front Office Manager 16 maj 2024
Darrell Richard, thank you for taking the time to complete a review of your stay. We are delighted to see that we made it memorable for you and hope to see you again the next time your travels bring you to El Segundo

10/10 Fantastiskt

Ali Jai

Reste med familjen
Gillade: Renlighet, personal och service och bekvämligheter
Only problem was electronic door lock lost power and we were stuck outside for almost 1 hour which delayed our itinerary to pressure us. We lost time with family.
Bodde här 1 natt i maj 2024
Svar från Anthony Aguilera, Front Office Manager 16 maj 2024
Ali Jai, thank you for taking the time to complete a review of your stay. Although you unfortunately had an issue gaining access to you room, we are delighted to see that we made it memorable for you and hope to see you again the next time your travels bring you to El Segundo

8/10 Bra

Dylan

Bodde här 4 nätter i maj 2024
Svar från Anthony Aguilera, Front Office Manager 16 maj 2024
Dylan, thank you for taking the time to complete a review of your stay. We are delighted to see that we made it memorable for you and hope to see you again the next time your travels bring you to El Segundo

10/10 Fantastiskt

Teresa

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i maj 2024
Svar från Anthony Aguilera, Front Office Manager 12 maj 2024
Teresa, thank you for taking the time to complete a review of your stay. We are delighted to see that you enjoyed your time with us and look forward to hosting you again the next time your travels bring you to El Segundo

10/10 Fantastiskt

Rigoberto

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i april 2024
Svar från Anthony Aguilera, Front Office Manager 11 maj 2024
Rigoberto, thank you for taking the time to complete a review of your stay. We are delighted to see that we provided a memorable experience for you, and will pass along your review to our staff. Thank you and we will see you the next time your travels bring you to El Segundo

2/10 Väldigt dåligt

Liseth

Reste med familj och småbarn
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
The new manager name Anthony is really rude bathroom not really clean blankets I found hair everywhere
Bodde här 1 natt i maj 2024
Svar från Anthony Aguilera, Front Office Manager 11 maj 2024
Liseth, thank you for taking the time to complete a review of your stay. We do see that we failed to meet your expectations in regard to the cleanliness of your room. For that I do sincerely apologize as we strive to create a memorable experience for all of our guests. Your review has been forwarded to our housekeeping department so that they may look into the room the date of your stay and correct this moving forward.

10/10 Fantastiskt

Marcella

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Property is well updated and beautiful! Complimentary options amazing! Dinner at on-site restaurant very good! No complaints. They accommodated an early check in after a long flight. Will stay here again!
Bodde här 1 natt i maj 2024
Svar från Anthony Aguilera, Front Office Manager 11 maj 2024
Marcella, thank you for taking the time to complete a review of your stay. We are delighted to see you enjoyed your time at the reception, restaurant, and with our staff and look forward to hosting you again the next time your travels bring you to El Segundo

10/10 Fantastiskt

Edna

Reste med familj och småbarn, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great service from staff
Bodde här 2 nätter i maj 2024
Svar från Anthony Aguilera, Front Office Manager 11 maj 2024
Edna, thank you for taking the time to complete a review of your stay. We are delighted to see that we provided a memorable experience for you from our staff service and will pass along your review to our staff members that made it happen. We look forward to seeing you again the next time your travels bring you to El Segundo

2/10 Väldigt dåligt

Liseth

Reste med familjen
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Staff members really bad customer service a new supervisor name Anthony was really rude
Bodde här 1 natt i maj 2024
Svar från Anthony Aguilera, Front Office Manager 11 maj 2024
Liseth, thank you for taking the time to complete a review of your stay. We do see that we failed to meet your expectations in regard to our customer service. For that I do sincerely apologize as we strive to create a memorable experience for all of our guests. If you can, I would like to hear more details so that we may address this internally. You can email me at anthony.aguilera@hilton.com

10/10 Fantastiskt

Lavina

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Anthony Aguilera, Front Office Manager 11 maj 2024
Lavina, thank you for taking the time to complete a review of your stay. We are delighted to see that we provided a memorable experience for you and will pass along your review to our staff members that made it happen. We look forward to seeing you again the next time your travels bring you to El Segundo

8/10 Bra

Aziz

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It is a very convenient place to stay in.
Bodde här 3 nätter i april 2024
Svar från Glenda Rivera, General Manager 2 maj 2024
Thank you for staying at our hacienda and for taking a moment to share your experience. We are glad to hear you enjoyed your stay, and we hope to welcome you back in the near future

4/10 Dåligt

Joseph

Reste med familj och småbarn, Reste med familjen
Gillade inte: Renlighet och personal och service
The inside of the hotel looks better than the rooms. The rooms haven’t been renovated but they told us they were. Housekeeping forgot to provide service on multiple occasions.
Bodde här 3 nätter i april 2024
Svar från Glenda Rivera, General Manager 2 maj 2024
Thank you for staying with us and for taking a moment to share your feedback. We are sorry to hear about your experience. Please know this is not our standard, and we have shared your comments with our team to address the issue. All our guestrooms were renovated along with our public spaces. We hope to have the opportunity to welcome you back to our newly renovated hotel and make it right.

6/10 Okej

Diana

Reste med familjen, Reste med sin partner
Gillade inte: Bekvämligheter
Although this property supposedly underwent a recent renovation, it still felt tired. The indoor pool looked disgusting. I won’t be going back. I did appreciate the security guard in the basement parking garage.
Bodde här 2 nätter i april 2024
Svar från Glenda Rivera, General Manager 30 apr. 2024
Thank you for staying with us and for taking a moment to share your feedback. We are sorry to hear about your experience. Please know this is not our standard, and we have shared your comments with our team to address the issue. We hope to have the opportunity to welcome you back to our newly renovated hotel and make it right.

2/10 Väldigt dåligt

Corina

Reste med familjen
Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
Toilet was venting sewer gas and it was not fixed even after talking to front desk staff. We ran out of toilet paper and clean towels because our room was not cleaned for 3 days. Bathroom vents were dusty. Breakfast staff were excellent and friendly and food was good.
Bodde här 5 nätter i april 2024
Svar från Glenda Rivera, General Manager 30 apr. 2024
Thank you for staying with us and for taking a moment to share your feedback. We are sorry to hear about your experience. Please know this is not our standard, and we have shared your comments with our team to address the issue. We hope to have the opportunity to welcome you back to our newly renovated hotel and make it right.

8/10 Bra

niko

Bodde här 1 natt i april 2024
Svar från Anthony Aguilera, Front Office Manager 21 maj 2024
Niko, thank you for taking the time to complete a review of your stay. We are delighted to see you enjoyed your time with us. We hope to see you again the next time your travels bring you to El Segundo.

8/10 Bra

Oswaldo

Gillade: Renlighet, personal och service och boendets skick och faciliteter
.
Bodde här 2 nätter i april 2024
Svar från Anthony Aguilera, Operations Manager 29 apr. 2024
Oswaldo, thank you for taking the time to complete a review of your stay. We are glad to see that it was a memorable experience for you and look forward to hosting you again the next time your tavels bring you to El Segundo.

10/10 Fantastiskt

WINDIE

Reste med familj och småbarn, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Airport shuttle close to LAX.
Bodde här 1 natt i april 2024
Svar från Glenda Rivera, General Manager 28 apr. 2024
Thank you for staying at our hacienda and for taking a moment to share your experience. We are glad to hear you enjoyed your stay, and we hope to welcome you back in the near future

10/10 Fantastiskt

Cortel

Reste i grupp, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I really enjoyed this hotel it was close to the airport and they gave me no problem checking in or out … I can’t wait so I could come back to this hotel and enjoy their free breakfast
Bodde här 3 nätter i april 2024
Svar från Glenda Rivera, General Manager 27 apr. 2024
Thank you for staying at our hacienda and for taking a moment to share your experience. We are glad to hear you enjoyed your stay, and we hope to welcome you back in the near future

2/10 Väldigt dåligt

Edward, GRAND JUNCTION

Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
There was no hot water
Bodde här 1 natt i april 2024
Svar från Glenda Rivera, General Manager 27 apr. 2024
Edward, thank you for taking the time to complete a review of your stay. I am sorry to see that there was issues with the hot water during your stay. I will discuss with our team internally to see where we might have went wrong and we will improve our efficiency in that area. I hope you choose to give us another chance the next time your travels bring you to El Segundo.

2/10 Väldigt dåligt

Gregoria

Bodde här 1 natt i april 2024
Svar från Glenda Rivera, General Manager 28 apr. 2024
Thank you for staying with us and for taking a moment to share your feedback. We are sorry to hear about your experience. Please know this is not our standard, and we have shared your comments with our team to address the issue. We hope to have the opportunity to welcome you back to our newly renovated hotel and make it right.

8/10 Bra

Leonardo

Affärsresenär
Gillade: Renlighet, personal och service och boendets skick och faciliteter
good enough
Bodde här 1 natt i april 2024
Svar från Glenda Rivera, General Manager 27 apr. 2024
Thank you for staying at our hacienda and for taking a moment to share your experience. We are glad to hear you enjoyed your stay, and we hope to welcome you back in the near future

2/10 Väldigt dåligt

Kelli

Gillade: Renlighet
Gillade inte: Personal och service
Left me at the airport for 2 hours after calling for a shuttle told me they were gonna comp my meal for it and they did not do that. Staff is terrible.
Bodde här 1 natt i april 2024
Svar från Anthony Aguilera, Front Office Manager 26 apr. 2024
Kelli, thank you for taking the time to complete a review of your stay. I am sorry to see that the shuttle wait was a bit extended. I will discuss with our team internally to see where we might have went wrong and we will improve our efficiency in that area. I hope you choose to give us another chance the next time your travels bring you to El Segundo.

6/10 Okej

Tony

Bodde här 1 natt i mars 2024
Svar från Glenda Rivera, General Manager 22 apr. 2024
Tony, thank you for taking the time to complete a review of your stay. I am sorry to see that you did not have the most memorable experience. If possible, could you please reach out to me here at the hotel so that I can inquire about feedback so that we can use your stay to correct where we may have missed. Thank you again for choosing to stay with us.

10/10 Fantastiskt

Teresa

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Good location and staff were very helpful
Bodde här 1 natt i mars 2024
Svar från Anthony Aguilera, Front Office Manager 20 apr. 2024
Teresa, thank you for taking the time to complete a review of your stay. We are delighted to see you enjoyed our location and staff! We thank you for choosing to stay with us here at Embassy Suites LAX South and look forward to hosting you again the next time your travels bring you to LAX.

10/10 Fantastiskt

Jean Mathias

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very professional I fell right at home
Bodde här 5 nätter i april 2024
Svar från Anthony Aguilera, Front Office Manager 18 apr. 2024
Jean Mathias, thank you for taking the time to complete a review of your stay. We are glad to see our staff did an exceptional job of making you feel welcome and comforted. We hope to see you again the next time your travels bring you to El Segundo

8/10 Bra

Danielle

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
No
Bodde här 1 natt i april 2024
Svar från Anthony Aguilera, Front Office Manager 18 apr. 2024
Danielle, thank you for taking the time to complete a review of your stay. We are glad that you enjoyed your time and hope to see you again the next time your travels bring you to El Segundo.

10/10 Fantastiskt

Fernando

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very good service and brakefast
Bodde här 1 natt i april 2024
Svar från Anthony Aguilera, Front Office Manager 18 apr. 2024
Fernando, thank you for taking the time to complete a review of your stay. We are happy to see that you enjoyed our service and breakfast. We hope to see you again the next time your travels bring you to El Segundo

8/10 Bra

Grace

Bodde här 1 natt i april 2024
Svar från Anthony Aguilera, Front Office Manager 20 apr. 2024
Grace, thank you for taking the time to complete a review of your stay. We look forward to hosting you again in the near future

8/10 Bra

carl

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
like the way you have to have a key to use elevators. and free breakfast, shuttles to and from airport
Bodde här 4 nätter i april 2024
Svar från Glenda Rivera, General Manager 16 apr. 2024
Thank you for staying at our hacienda and for taking a moment to share your experience. We are glad to hear you enjoyed your stay, and we hope to welcome you back in the near future!

6/10 Okej

In Whan, Newark

Reste med familjen
Gillade: Personal och service och bekvämligheter
Gillade inte: Boendets skick och faciliteter
Smell from bathroom sewer.
Bodde här 2 nätter i april 2024
Svar från Glenda Rivera, General Manager 16 apr. 2024
Mahdy, thank you for taking the time to complete a review of your stay. I am sorry to see that you did not have the most memorable experience. If possible, could you please reach out to me here at the hotel so that I can inquire about feedback so that we can use your stay to correct where we may have missed. Thank you again for choosing to stay with us.

10/10 Fantastiskt

Deonta

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Will be back!!!
Bodde här 4 nätter i april 2024
Svar från Glenda Rivera, General Manager 15 apr. 2024
Thank you for staying at our hacienda and for taking a moment to share your experience. We are glad to hear you enjoyed your stay, and we hope to welcome you back in the near future!

10/10 Fantastiskt

michelli

Bodde här 1 natt i april 2024
Svar från Anthony.Aguilera, Front Office Manager 11 maj 2024
Michelli, thank you for taking the time to complete a review of your stay. I am delighted to see that we were able to provide a memorable stay for you and will pass along your review to all staff to celebrate their success. We hope to see you again the next time your travels bring you to El Segundo.

10/10 Fantastiskt

Anita, Westford

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Glenda Rivera, General Manager 21 apr. 2024
Thank you for staying at our hacienda and for taking a moment to share your experience. We are glad to hear you enjoyed your stay, and we hope to welcome you back in the near future!

10/10 Fantastiskt

Ashley

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great
Bodde här 2 nätter i mars 2024
Svar från Glenda Rivera, General Manager 11 apr. 2024
Thank you for staying at our hacienda and for taking a moment to share your experience. We are glad to hear you enjoyed your stay, and we hope to welcome you back in the near future!

8/10 Bra

Christopher

Reste med familj och småbarn, Reste med familjen
Gillade: Renlighet och personal och service
Great proximity to Lax
Bodde här 1 natt i april 2024
Svar från Glenda Rivera, General Manager 11 apr. 2024
Thank you for staying at our hacienda and for taking a moment to share your experience. We are glad to hear you enjoyed your stay, and we hope to welcome you back in the near future!

10/10 Fantastiskt

Patrice

Bodde här 1 natt i februari 2024
Svar från Glenda Rivera, General Manager 11 apr. 2024
Thank you for staying at our hacienda and for taking a moment to share your experience. We are glad to hear you enjoyed your stay, and we hope to welcome you back in the near future!

10/10 Fantastiskt

Breonne

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Close to shopping and food. Convenient when it was time to hop on the freeway. We will be back soon!
Bodde här 2 nätter i april 2024
Svar från Glenda Rivera, General Manager 9 apr. 2024
Thank you for staying at our hacienda and for taking a moment to share your experience. We are glad to hear you enjoyed your stay, and we hope to welcome you back in the near future!

10/10 Fantastiskt

Eleonore

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Good
Bodde här 1 natt i april 2024
Svar från Anthony Aguilera, Front Office Manager 6 apr. 2024
Eleonore, thank you for taking the time to complete a review of your stay. We are glad to see everything was good. We hope to see you again the next time your travels bring you to El Segundo.

10/10 Fantastiskt

Eduardo Rodríguez

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i mars 2024
Svar från Anthony Aguilera, Front Office Manager 3 apr. 2024
Eduardo, thank you for taking the time to complete a review of your stay. We are ecstatic to see that it was a great experience. We look forward to hosting you again when your travels bring you to El Segundo.