Dear Crystal, Thank you for choosing us and sharing your feedback at Extended Stay America. We sincerely apologize for the inconvenience you experienced during your stay. Maintaining a clean and comfortable environment is of utmost importance to us, and we regret falling short of your expectations. Your concerns regarding cleanliness, amenities, and staff assistance have been duly noted, and we will take immediate steps to address them internally. Your feedback is invaluable as it helps us improve our services for all guests. We appreciate your understanding and hope to have the opportunity to regain your trust in the future. Thank you for bringing these issues to our attention.Sincerely, Hotel Management

Dear Raven, We sincerely apologize for the discomfort you experienced during your stay. Your satisfaction is important to us, and we regret any inconvenience caused by the unpleasant odor. Please know that we take cleanliness and guest comfort seriously and actively address these concerns with our housekeeping team to ensure improvements are made promptly. We are committed to enhancing our services to ensure a much-improved experience for all our guests. We hope you will consider giving us another chance to provide you with a better stay in the future. Thank you for bringing this matter to our attention.Sincerely,Hotel Management

Dear Janette, Thank you for your recent visit and your feedback. We sincerely apologize for the inconvenience and discomfort caused by the smoke smell in your reserved non-smoking rooms during your family event. Your experience is not reflective of the high standards we aim to uphold. Please accept our sincere apologies for failing to provide you with the fresh and clean accommodations you expected. We take your feedback seriously and will investigate this matter to ensure it does not recur. We appreciate your patience and understanding and hope to have the opportunity to welcome you and your family back for a much-improved stay in the future.Sincerely,Hotel Management

Dear Jorge, We apologize for any odor you encountered during your stay. Your comfort is important to us, and we take cleanliness seriously. We will address this matter promptly to ensure a more pleasant experience for our guests. We hope you will consider giving us another opportunity to provide you with a much-improved experience. Thank you for bringing it to our attention.Sincerely,Hotel Management

Dear Anabel, We sincerely apologize for the unsatisfactory experience you encountered during your stay. Your feedback regarding the smoke odor in the non-smoking room and the condition of the bedding is deeply concerning, and we regret any discomfort caused. Please rest assured that we take your comments seriously and will address them with our housekeeping team to ensure this does not happen again. Your comfort and satisfaction are of utmost importance to us, and we are committed to providing a more pleasant experience in the future. Sincerely,Hotel management

Dear Isela, We sincerely apologize for the multiple issues you encountered during your stay. Your experience falls far below our standards, and we deeply regret any inconvenience caused. We are addressing your concerns with our team to ensure immediate improvements in cleanliness and maintenance. It is disheartening to hear about your interaction at the front desk, and we assure you that appropriate action will be taken. Your feedback is invaluable, and we are committed to enhancing our services to prevent such incidents in the future. We understand your reluctance to return, but we hope you will reconsider and give us another chance to provide you with a much better experience. Your satisfaction is our priority, and we appreciate your feedback.Sincerely,Hotel management

Dear Michelle, We sincerely apologize for the unsatisfactory experience you encountered during your stay. Your comfort and well-being are of utmost importance to us, and it's distressing to hear about the cleanliness issues you faced. We take your feedback seriously and will promptly address these concerns with our housekeeping and pest control teams to prevent such incidents in the future. We appreciate your understanding and hope to have the opportunity to restore your trust in us.Sincerely,Hotel Management

Dear Greg, We are genuinely sorry to hear about your disappointing experience during your recent stay. Please accept our sincere apologies for any inconvenience or discomfort you encountered. We understand the importance of providing a comfortable and enjoyable stay for all our guests, and it is disheartening to hear that we fell short of your expectations. We continuously work to improve our services and facilities, and your feedback will be invaluable. We hope you will consider giving us another chance to provide you with a better experience in the future. Sincerely,Hotel Management

Dear David, Thank you for sharing your feedback regarding your recent stay. We're glad our proximity to the Toyota Arena was convenient for your event attendance. However, we're sorry to learn about your disappointment with the suite and regret any inconvenience caused by the inconsiderate guests. We are committed to maintaining and enhancing our hotel's appearance and functionality to ensure guests enjoy a comfortable and satisfying visit. We want to assure you that plans are in place to address these needs. We hope you'll consider giving us another chance to provide you with a more enjoyable stay in the future. If you decide to return, we'll do our best to exceed your expectations.Sincerely,Hotel Management

Dear Guest, Thank you for the review. We appreciate your feedback and apologize for the disappointment regarding the bathroom amenities during your stay. Since we are an extended stay, our guests prefer to bring their toiletries. However, these are available at the front desk upon request. We apologize for not communicating this to you during check-in. Your satisfaction is important to us, and we hope to have the opportunity to provide you with a more fulfilling experience in the future. Thank you for bringing this to our attention.Sincerely,Hotel Management

Dear Nancy, Thank you for your review. We're sorry to hear about your disappointing experience. Your feedback is important to us, and we would like to learn more about what happened during your stay to address any issues promptly. We appreciate your feedback and hope to have the opportunity to restore your trust in our hotel in the future.Sincerely,Hotel Management

Dear Marilyn, We apologize for any inconvenience caused by the odor during your stay. Our hotel enforces a strict non-smoking policy in designated areas, and we regret if this was not adhered to. We will share your comments with the housekeeping teams to ensure thorough cleaning. Your comfort is important to us, and we will address this issue promptly. Thank you for bringing it to our attention, and we hope to have the opportunity to provide you with a more pleasant experience in the future.Sincerely,Hotel Management

Dear Jesus, Thank you for being our guest and sharing your feedback. Your concerns regarding cleanliness, maintenance issues, and the overall atmosphere of the property are genuinely troubling, and we extend our sincerest apologies for the inconvenience you encountered. Please know that we take these matters seriously, and immediate steps will be taken to address the issues you've highlighted, including enhancing our cleaning and maintenance protocols and addressing any ongoing concerns with long-term guests. We understand the importance of transparency and accuracy in our marketing materials and will work diligently to ensure they reflect the actual experience our guests can expect. We invite you to give us another chance to exceed your expectations in the future. Thank you for bringing these matters to our attention.Sincerely,Hotel Management

Dear Cortney, We sincerely apologize for any disruptions during your recent visit. We understand that your cleanliness expectations were not met and the condition of the delivered room needed to be at par. We want to reassure you that we take every possible measure to prevent the presence of external insects, as mentioned. Our pest control provider maintains a regular servicing schedule for our premises. Nevertheless, we will discuss with them and the housekeeping team to ensure all necessary measures are taken to prevent future issues. Our front desk can improve your time with us. Please return and allow us to serve you so you can enjoy our hospitality the next time you visit our area.Sincerely, Hotel Management

Dear Cheri, Thank you for your positive response! We are delighted that, from start to finish, your stay was nothing short of exceptional. Your kind words are shared with the entire staff. It is a pleasure having you at our hotel, and we look forward to welcoming you back soon to Extended Stay America.Sincerely,Hotel Management

Dear Deanna, Thank you for choosing us and for sharing your comments. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. Moreover, we regret any disappointment you had with our breakfast and that it did not meet your expectations. We have shared your feedback with our breakfast staff as we continually strive to improve our guest experience. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management

Dear Ryan, Thank you for choosing our hotel. We were sorry to read your comments and would like to start by offering you our apologies for any inconvenience you were caused. Our main goal is to provide an exceptional stay for our guests with comfortable accommodations and a responsive, friendly staff. After reading the details of your time with us, we regret this was not your experience. We have shared your feedback with our team so these issues do not happen again. Thank you again for your candid feedback; we cannot improve without it. We look forward to having you stay with us again so we can provide you with the flawless visit you deserve.Sincerely,Hotel Management

Dear Jevin, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management

Dear George, Thank you for choosing our hotel and sharing your review. We apologize for the inconvenience you experienced, as we take pride in delivering impeccable service. Your comments have been shared with the appropriate team members, and we are very grateful for your patience. We welcome another opportunity to show you the hospitality you should have received on this occasion. It was an honor hosting your visit, and we wish you all the best with your travels.Sincerely,Hotel Management

Dear Ricardo, Thank you for sharing your experience at our hotel. We sincerely value your review and apologize for the oversight by our housekeeping team during your recent visit. We also provide all these amenities you have mentioned at the front desk for guests who need them. We do our best to honor our guests' requests and do everything possible to ensure an enjoyable stay. Thank you once more for taking the time to review. We look forward to welcoming you back again. Sincerely,Hotel Management

Dear Danny, Thank you for staying with us and taking the time to share your review. We sincerely apologize for the disappointing experience during your stay. Your feedback about cleanliness and service is deeply concerning, and it does not reflect the high standards we strive to maintain. We take your comments seriously and will address these issues internally with our team to prevent future occurrences. We appreciate your understanding and regret any inconvenience caused. We hope you will choose to visit again so that we can provide you with the excellent experience that you deserve.Sincerely,Hforel Management

Dear Georgia, Thank you for your gracious review of Extended Stay America. We are glad our location was convenient for everything you wanted to do on this visit. We appreciate your business and hope to see you again on your next visit to the city.Sincerely,Hforel Management

Dear Candice, Thank you for reviewing your time with us. Please accept our apologies for your disappointment with the concerns overlooked in your suite during its preparation. We will address this with our housekeeping team, who is already at work, to ensure everything is in order before the room is delivered. We sincerely regret the disturbance caused by one of our associates, which made you uncomfortable. If we had been made aware of this issue during your time with us, we would have been more than happy to address the situation and provide the necessary assistance promptly. We understand how frustrating and inconvenient this must have been for you, and we deeply regret its negative impact on your trip. Our front desk team is always available to help you. On the other side, it is nice knowing you were pleased with the price paid and enjoyed the comforts of the bed. Please return, and we make your next stay with us outstanding.Sincerely,Hotel Management

Dear Jennie, Thank you for being our guest. We are very sorry for any stress caused to you while here. First impressions are essential; therefore, we regret that the start of your visit was not positive. We certainly understand your disappointment and the frustration you must have felt. We will take this up with the appropriate individuals to improve going forward. Also, we request you reach out to us directly for assistance of any nature. We welcome the opportunity to provide you with the exceptional stay you deserve whenever you are back in the city.Sincerely,Hotel Management

Dear Sonia, We sincerely apologize for the disappointment you experienced during your stay. Your feedback is taken seriously, and we regret the lapses in service you encountered. We review the issues you have outlined with our team to ensure a more professional and welcoming environment moving forward. Your comfort is our priority, and we are committed to improving our guest experience. Please consider giving us another opportunity to provide you with the exceptional stay you deserve. We hope to welcome you back for a much-improved experience in the near future.Sincerely,Hotel Management

Dear Gabi, Thank you for your feedback. We apologize for any cleanliness concerns you encountered during your stay. We take your comments seriously and will share this with our housekeeping team to ensure that it does not happen again. Your satisfaction is important to us, and we hope to have the opportunity to provide you with a more enjoyable stay in the future.Sincerely,Hotel Management

Dear Matthew, We appreciate your feedback and apologize for any inconvenience during your stay. While we regret the cleanliness concerns, we're glad your room met expectations. We apologize for the inconvenience with the drain and appreciate your understanding. Your comments are noted, and we'll address them with our team. We strive to provide a comfortable experience for all guests and regret falling short. We value your patronage and hope to have the opportunity to better serve you in the future. Sincerely,Hotel Management

Dear Charese, We sincerely apologize for the unacceptable experience during your stay. Your feedback is deeply concerning, and we regret any inconvenience caused by the cleanliness issues. This does not reflect our usual standards, and we will take the necessary steps to address and rectify the situation. We appreciate your honest input, as it guides us in our ongoing efforts to improve. We hope you will reconsider and provide us with another chance in the future.Sincerely,Hotel Management

Dear Yolanda, We sincerely apologize for the subpar experience you had during your stay. Your feedback regarding the customer service and cleanliness issues is deeply concerning, and we regret any inconvenience caused. We take your comments seriously and will address these matters with our team to ensure improvements. Please accept our apologies for falling short of your expectations. We appreciate your understanding and the opportunity to rectify these concerns. We hope to have the chance to provide you with a significantly improved experience in the future.Sincerely,Hotel Management

Dear Kim, We deeply regret that your experience fell below expectations during your recent stay. Your feedback about the condition of the hotel, noise, and cleanliness issues is concerning, and we sincerely apologize for any discomfort caused. We appreciate your acknowledgment of the staff's helpfulness and apologize for any inconvenience you encountered. Rest assured, we will address these matters promptly to enhance our services. Your input is valuable, and we hope to provide you with a significantly improved experience in the future.Sincerely,Hotel Management

Dear Julie, Please accept our sincerest apologies on behalf of our entire team for not meeting your expectations during your recent visit. We regret any inconvenience, especially those related to the cleanliness of our hotel, as this is a core focus of our commitment to guest satisfaction. We take your feedback seriously and will address this issue with our housekeeping associates to ensure such lapses do not happen again. We genuinely appreciate your input as it helps us enhance our service. We hope to have the opportunity to welcome you back, as we are dedicated to delivering the flawless visit you deserve on your next stay.Sincerely,Hotel Management

Dear Jesse, We sincerely apologize for the unpleasant experience you had during your recent stay. Your feedback regarding the dirty bed sheets and unpleasant smell is deeply concerning, and we want to assure you that this does not align with our standards. We have notified our housekeeping team of your concerns, and remedial steps are underway to ensure such inconvenience does not occur again. We hope you will consider giving us another opportunity to provide you with the quality stay you deserve. Sincerely,Hotel Management

Dear Maximo, We are sorry to learn about the issues you encountered in your suite during your stay. Please know that we take our property's cleanliness and pest control very seriously and do our best to prevent insects' entrance into our suites. However, we understand your concern and will arrange for a professional inspection and treatment of your room as a precautionary measure. We sincerely apologize for any inconvenience caused and hope this unfortunate situation will not deter you from staying with us again. We hope you will reconsider staying with us again when you return to our area.Sincerely,Hotel Management

Dear Erica, We are sorry about the issue you encountered and deeply apologize for the inconvenience caused. Our team strives to ensure all facilities are in good working order for our guests, and we fell short in this instance. We have addressed the issue with our team and are taking steps to prevent such incidents. Our front desk team is always there to help you. We appreciate your understanding and hope you will give us another chance to provide you with the exceptional service and accommodations we strive to deliver to our guests. Thank you again for choosing our hotel, and we hope to have the opportunity to make things right on a future stay.Sincerely,Hotel Management

Dear Wei Bin, Thank you for staying with us and sharing your review. While we are pleased that you loved the hospitable service provided by our team, we apologize for the inconvenience caused by the mentioned issues. Please know that we take our property's cleanliness and pest control very seriously and do our best to prevent insects' entrance into our suites. However, we understand your concern and will arrange for a professional inspection and treatment of your room as a precautionary measure. We sincerely apologize for any inconvenience caused and hope this unfortunate situation will not deter you from staying with us again. We hope you will reconsider staying with us again when you return to our area.Sincerely,Hotel Management