Hi Anabella, your feedback is appreciated. While we're glad you enjoyed your space, we're sorry that noise was an issue. Our team would've been happy to deliver a white noise machine and earplugs to alleviate unwanted sounds. We'll pass along your thoughts about clothing storage to our designers to see how we can improve. We hope to host you again soon at another one of our 40+ locations.

Hi Danielle, your honest feedback is appreciated. We’re sad to hear about your experience. We’d like to learn more about your stay to help us identify how we can improve for the future. Please reach out to our support team at any time.

Hi Nicole, thank you for your feedback. We do our best to make every stay enjoyable, and we apologize for falling short here. We'll work to improve for the future. We hope to host you again and show you a better experience.

We're disheartened to hear about your experience during your stay. We understand the importance of a peaceful environment for a restful stay — our team is always happy to deliver a white noise machine and earplugs upon request. We understand there is a homelessness issue within the city, and we wish there were more we could do to help. Security is one of our top priorities, and we work to ensure our spaces are secure and comfortable for all of our guests. Should you decide to give us another chance, we'd love to help you choose a more spacious room for your next visit.

Hi Sergio, your feedback is important to us. We're incredibly sorry for the frustration and inconvenience surrounding the shower. Please accept our apologies for the communication error. We hope to have the opportunity to show you a better experience in the future.

Hi Mohammad, your honest feedback is appreciated. We’re sad to hear about your experience. We’d like to learn more about your stay to help us identify how we can improve for the future. Please reach out to our support team at any time.

Your feedback is important to us. We're sorry your stay fell short of expectations. We provide earplugs in all of our spaces for our guests if needed. There are many different styles of stays throughout our 40+ locations worldwide. We'd love to help you choose the perfect spot for your next stay with your desired amenities. Please reach out to our support team before your next visit so we can help.

Hi Damon, your honest feedback is appreciated. We’re sad to hear about your experience. We’d like to learn more about your stay to help us identify how we can improve for the future. Please reach out to our support team at any time.

Your feedback is important to us, Liz. While we're thrilled you enjoyed our staff, we're sorry your stay fell short of expectations. We do our best to show all aspects of our spaces and our location on our listing, but we apologize if anything was unclear. Had we known there were issues with the coffee machine and shower, our team would've loved to help with this during your visit. If you decide to give us another chance, we'd love to have the opportunity to make it up to you.

Hi Haoran, thank you for leaving a review. We’re sorry your stay fell below expectations. We’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

Hi Melanie, thank you for leaving a review. We’re sorry you were unsatisfied with your stay, we’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

Hi Braden, thank you for bringing this to our attention. We're incredibly sorry for the experience you had with the security team. We just reached out to their supervisor to inform them of this interaction. If you have further information you could provide, please don't hesitate to reach out to our support team.

Hi Mitchell, thank you for staying with us and leaving a review. We’re thrilled to hear about your experience. We hope to host you again soon at one of our many locations around the globe.

Hi Drew, thanks for bringing this to our attention. We're sorry for the confusion with your late check-out. It wasn't allowed because we did not receive the payment for the late check-out. We're sorry if this wasn't communicated clearly. If you choose to give us another chance, we'd be happy to recommend another location with a staffed front desk.