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Recensioner av Hi-Way Host Motel

2.5 out of 5
Hi-Way Host Motel
3474 E Colorado Blvd, Pasadena, CA

Recensioner

6,4
10 - Fantastiskt i betyg. 128 av 450 recensioner" "
8 - Bra i betyg. 84 av 450 recensioner" "
6 - Okej i betyg. 86 av 450 recensioner" "
4 - Dåligt i betyg. 53 av 450 recensioner" "
2 - Väldigt dåligt i betyg. 99 av 450 recensioner" "

6,4/10

Renlighet

7,2/10

Personal och service

6,2/10

Bekvämligheter

6,0/10

Boendets skick och faciliteter

6,4/10

Hållbarhet

Recensioner

8/10 Bra

Maria

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We spent one night there and it was very quiet. Thank you
Bodde här 1 natt i mars 2024
Svar från Paola 10 maj 2024
I'm delighted to hear that you had a peaceful and quiet night during your stay with us! Providing a tranquil environment for our guests to relax and rest is one of our top priorities. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We appreciate your feedback and hope to have the pleasure of welcoming you back in the future!

10/10 Fantastiskt

Belen

Gillade: Bekvämligheter
Good
Bodde här 1 natt i maj 2024

2/10 Väldigt dåligt

Rudy

Reste med familj och småbarn
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Under renovation. No electricity. Dirty. Don’t go there
Bodde här 2 nätter i maj 2024

6/10 Okej

Alexandre

Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
À lot cheaper than the nearby competition but still very expensive for what it is, at least on Rose Bowl event nights. It's survivable but not an enjoyable experience.
Bodde här 2 nätter i maj 2024
Svar från Paola 16 maj 2024
"I understand your concern about pricing, especially during high-demand events like the Rose Bowl. We constantly evaluate our rates to provide competitive pricing while maintaining the quality of our services. I'm sorry to hear that your experience wasn't as enjoyable as we'd hoped. Your feedback is valuable to us, and we'll keep working to enhance our guests' experiences. If there's anything specific you believe we could improve upon, please feel free to share. We want to ensure your next stay exceeds your expectations."

2/10 Väldigt dåligt

Marvin

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i maj 2024

2/10 Väldigt dåligt

Marvin

Affärsresenär, Reste med sin partner
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The shower had a light that was hanging from the ceiling that was not mounted with bare wires just waiting to electrocute you.
Bodde här 1 natt i maj 2024
Svar från Paola 16 maj 2024
"I appreciate you bringing this to our attention. Your safety is our top priority, and I apologize for any inconvenience or concern caused by the condition of the light in your room. I want to assure you that we take such matters very seriously, and I'm pleased to inform you that our motel is currently undergoing renovations to address issues like this and enhance the overall guest experience. Your feedback helps us identify areas for improvement, and we're committed to ensuring that all aspects of your stay meet our high standards. Thank you for your patience and understanding."

10/10 Fantastiskt

Belen

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The hotel was nice and i would stay there again
Bodde här 1 natt i april 2024
Svar från Paola 10 maj 2024
I'm glad to hear that you found the hotel nice and that you would consider staying with us again! Your satisfaction means a lot to us, and we're thrilled to know that you had a positive experience overall. If there's anything specific you enjoyed about your stay or any suggestions you have for how we can make it even better next time, we'd love to hear from you. Thank you for choosing our hotel, and we look forward to welcoming you back in the future!

10/10 Fantastiskt

Kaitlyn

Reste i grupp
You okb babe
Bodde här 2 nätter i april 2024
Svar från Paola 10 maj 2024
Hello,Your satisfaction means a lot to us. If there's anything I can assist you with or if you have any questions about your stay or our services, please feel free to let me know. Your comfort and satisfaction are important to us, and we're here to help in any way we can!

2/10 Väldigt dåligt

Emily

Reste med sin partner
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The bed was dirty. The room reeked of cigarettes and the bathroom still had used bars of soap from the previous people. Towels smelled like cigarettes, spiders everywhere.
Bodde här 1 natt i april 2024
Svar från Paola 10 maj 2024
I'm truly sorry to hear about the challenges you faced during your stay. Your comfort and satisfaction are our top priorities, and it's disheartening to learn that we fell short of meeting your expectations. Please accept my sincerest apologies for the cleanliness issues in your room, including the dirty bed, the lingering smell of cigarettes, and the leftover items from previous guests. Additionally, I'm sorry to hear about the presence of spiders and the unpleasant odor on the towels. This certainly does not reflect the standard of service we strive to provide. I want to assure you that your feedback is incredibly valuable to us, and I will personally address these concerns with our housekeeping team to ensure that necessary improvements are made. We take cleanliness and guest comfort very seriously, and we'll do everything in our power to prevent such issues from occurring in the future. If there's anything else we can do to make things right or if you have any further feedback to share, please don't hesitate to reach out. We truly appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved experience in the future.

8/10 Bra

Rene

Reste med sin partner
It was nice friendly management and workers, property was under renovation so that's why I rated average that also hurt the potential for the room for cleanliness, but bottom line it was a good place to stay for a few nights considering I was only planning for 1 night.
Bodde här 1 natt i april 2024
Svar från Paola 10 maj 2024
I'm glad to hear that you found our management and workers friendly during your stay! We appreciate your understanding regarding the ongoing renovations, and we apologize for any inconvenience they may have caused. Your feedback about the cleanliness of the room is valuable to us, and we'll make sure to address it as we continue to improve our property. We're delighted to hear that overall you had a good experience and that our place served as a comfortable stay, especially since you were originally planning for just one night. If you're ever in the area again, we'd love to have you back for an even better experience. Thank you for choosing to stay with us!

2/10 Väldigt dåligt

Hugo, pasadena

Bodde här 1 natt i mars 2024
Svar från Paola 10 maj 2024
I'm sorry to hear that your experience with us did not meet your expectations. We value your feedback and would appreciate any specific details you can provide about your stay so that we can address any issues and improve our services. Your satisfaction is important to us, and we hope to have the opportunity to exceed your expectations in the future. If you have any further comments or concerns, please don't hesitate to reach out to us directly. Thank you for sharing your feedback.

2/10 Väldigt dåligt

Hugo, pasadena

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Someone was trying to get in the room by opening the window from the restroom, that’s when we work out
Bodde här 1 natt i april 2024
Svar från Paola 10 maj 2024
Hello, I'm truly sorry to hear about the unsettling experience you had during your stay. Your safety and security are of utmost importance to us, and it's deeply concerning to hear that someone attempted to enter your room through the restroom window. Please accept my sincerest apologies for the distress this must have caused you. I want to assure you that we take incidents like this very seriously, and I will personally address this matter with our security team to ensure that appropriate measures are taken to prevent such occurrences in the future. Your comfort and peace of mind are our top priorities, and we're committed to providing a safe and secure environment for all of our guests. If there's anything else we can do to assist you or if you have any further concerns, please don't hesitate to reach out. We truly appreciate your feedback, and we hope to have the opportunity to welcome you back for a much-improved experience in the future.

6/10 Okej

Rosendo

Bodde här 2 nätter i april 2024
Svar från Paola 10 maj 2024
Thank you, Rosendo, for your feedback. We're sorry to hear that your experience fell short of your expectations. If there are any specific issues you'd like to address or if there's anything we can do to improve, please let us know. Your satisfaction is important to us, and we hope to have the opportunity to exceed your expectations in the future.

2/10 Väldigt dåligt

Ana

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i april 2024
Svar från Paola 10 maj 2024
We're sorry to hear that your experience fell short of your expectations. If you have any specific feedback you'd like to share, we'd appreciate hearing from you so we can improve.

10/10 Fantastiskt

Belen

Gillade: Renlighet och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Paola 10 maj 2024
Thank you, Belen, for your wonderful rating! We're delighted to hear that you had a great experience during your stay with us. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We appreciate your feedback and hope to welcome you back soon!

4/10 Dåligt

Lorraine

Reste med sin partner
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Only good thing about this place is the price per room.
Bodde här 1 natt i april 2024
Svar från Paola 10 maj 2024
I'm glad to hear that you found our room rates affordable during your stay. Providing excellent value for our guests is something we take great pride in. While we strive to excel in all aspects of our service, we understand that there's always room for improvement. Your feedback is invaluable to us, and we're committed to using it to enhance the overall guest experience. If there's anything specific you think we could do to make your next stay even better, please don't hesitate to let us know. Hope to have the opportunity to exceed your expectations in the future.

10/10 Fantastiskt

Seven

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Cold weather
Svar från Paola 10 maj 2024
Thank you for your positive rating, Seven! We're glad to hear that you had a pleasant experience with us. If there's anything we can do to make your next stay even better, please let us know. We appreciate your feedback and hope to welcome you back soon!

10/10 Fantastiskt

Leonel, Los Angeles

Gillade: Renlighet och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från Paola 10 maj 2024
Thank you, Leonel, for your fantastic rating! We're delighted to hear that you had a wonderful experience during your stay. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back!

2/10 Väldigt dåligt

Kai-

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Staff was incredibly rude and didn’t care about the safety of their guests!!!!!! Too many creepy and seedy people standing around outside just watching people. I didn’t feel safe there at all and the staff did nothing about it. I’m sure they would have sung a different tune had it been their own family feeling like that. Just abhorrent! NEVER AGAIN!!!!!!!!!
Bodde här 2 nätter i mars 2024
Svar från Paola 10 maj 2024
I'm sincerely sorry to hear about the distressing experience you had during your stay. Your safety and well-being are our top priorities, and it's deeply concerning to learn that you felt unsafe due to the presence of individuals outside the property. Additionally, I apologize for the rude behavior of our staff; this is certainly not the level of service we aim to provide. Your feedback is incredibly valuable to us, and I assure you that we take it seriously. We will address these issues with our team to ensure that necessary improvements are made, and that all guests feel comfortable and secure during their time with us. We understand your decision to not return, but if you ever reconsider, we would welcome the opportunity to provide you with a much-improved experience. Please don't hesitate to reach out if there's anything else we can do to assist you. Your satisfaction is important to us, and we truly appreciate your feedback.

2/10 Väldigt dåligt

No Name Given

Bodde här 1 natt i mars 2024
Svar från Paola 10 maj 2024
We're sorry to hear that your experience fell short of your expectations. If you have any specific feedback you'd like to share, we'd appreciate hearing from you so we can improve.

10/10 Fantastiskt

harold

Gillade: Renlighet och personal och service
Bodde här 1 natt i mars 2024
Svar från Paola 10 maj 2024
Thank you so much for the excellent rating. We're thrilled to hear that you had a great experience during your stay with us. If you ever find yourself back in the area, we'd love to welcome you again!

2/10 Väldigt dåligt

Yeemmin

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från Paola 10 maj 2024
We're sorry to hear that your experience fell short of your expectations. If you have any specific feedback you'd like to share, we'd appreciate hearing from you so we can improve.

6/10 Okej

David

Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
They kept my security deposit and refused to acknowledge that we had given a deposit. It was not documented properly.
Bodde här 1 natt i mars 2024
Svar från Paola 10 maj 2024
I'm sincerely sorry to hear about the issue with your security deposit. Your satisfaction and trust are very important to us, and it's concerning to learn that there was a discrepancy regarding the deposit. Please accept my apologies for any inconvenience or frustration this may have caused you. Rest assured, I will personally investigate this matter and prevent such occurrences in the future. If there's anything else we can do to assist you or if you have any further questions or concerns, please don't hesitate to reach out. Your feedback is very important to us, and we appreciate the opportunity to make things right.

2/10 Väldigt dåligt

RYOSEI, Vancouver

Gillade inte: Personal och service och boendets skick och faciliteter
ベッドのシーツと布団にシミがあった。それからドアの覗き穴が貫通していて不安だった。
Bodde här 2 nätter i mars 2024
Svar från Paola 10 maj 2024
シーツや布団にシミがあったとのこと、大変申し訳ありませんでした。お部屋の清潔さは私たちの最優先事項の一つであり、このような状況が生じたことを深くお詫び申し上げます。また、ドアの覗き穴についてもご不安をおかけしてしまい申し訳ございません。お客様の安全とプライバシーを守るために、すぐに対処いたします。このような問題が起こらないよう、今後はより一層の注意を払ってまいります。何かお手伝いできることがありましたら、どうぞお気軽にお知らせください。再度のご利用をお待ちしております。

10/10 Fantastiskt

Doug

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
great place to stay
Bodde här 1 natt i mars 2024
Svar från Paola 10 maj 2024
Thank you for your kind words! We're delighted to hear that you had a great experience during your stay with us. Providing a comfortable and enjoyable stay for our guests is our top priority, and we're glad that we were able to meet your expectations. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back again soon!

2/10 Väldigt dåligt

yolanda

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Ha sido de los hospedajes más horribles de mi vida la de la recepción súper grosera, de una semana que estuve solo un día me limpiaron la habitación que porque tenían mucho trabajo y no iban a limpiar la mía. Jamás regresaré y no lo recomiendo
Bodde här 7 nätter i mars 2024
Svar från Paola 10 maj 2024
Lamento profundamente escuchar sobre tu experiencia tan decepcionante en nuestro hospedaje. Nuestro objetivo es brindar un servicio amable y atento, y es inaceptable escuchar que recibiste un trato grosero en la recepción. Por otra parte, es preocupante saber que tu habitación no fue limpiada adecuadamente durante tu estadía. Quiero asegurarte que esto no refleja nuestros estándares de servicio y calidad. Tomaremos medidas inmediatas para abordar estos problemas y asegurarnos de que no vuelvan a ocurrir en el futuro. Entiendo completamente tu decisión de no regresar y te pido disculpas nuevamente por la experiencia negativa. Si hay algo más en lo que podamos ayudarte o si tienes alguna otra preocupación, por favor no dudes en contactarnos. Agradecemos tus comentarios y lamentamos no haber cumplido con tus expectativas en esta ocasión.

10/10 Fantastiskt

Doug

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
easy check in! very nice stay, great room for the price. big tv and good channels (directv)
Bodde här 2 nätter i mars 2024
Svar från Paola 10 maj 2024
Hello, We're thrilled to hear that you had an easy check-in and a very nice stay with us! Providing a smooth and enjoyable experience for our guests is always our goal. We're glad you found the room to be great value for the price and that you enjoyed the amenities, like the big TV with a variety of channels on DirecTV. Your satisfaction is important to us, and we're grateful for your positive feedback. If there's anything else we can do to make your stay even better, please don't hesitate to let us know. We appreciate your kind words and hope to welcome you back again soon!

6/10 Okej

Cendy

Gillade inte: Renlighet och boendets skick och faciliteter
Bodde här 1 natt i mars 2024

2/10 Väldigt dåligt

Renato

Reste med sin partner
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Não posso recomendar esse local , local mal cuidado quando , chegamos o quarto estava sujo lençóis manchados e poltrona suja , sugeri troca de quarto , o que não fizeram , sugeri trocar os lençóis e também não fizeram , no segundo dia chegamos de volta de passeios e o quarto ainda estava sujo , não iriram limpar se eu não insistisse o que tive ainda de aguardar eles limparem para eu poder entrar.Não deram atenção as minhas reclamações.
Bodde här 2 nätter i februari 2024

6/10 Okej

Rosendo

Bodde här 1 natt i februari 2024

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i februari 2024

2/10 Väldigt dåligt

Ana lizbeth

Bodde här 1 natt i februari 2024
Svar från Paola 10 maj 2024
I'm sorry to hear that your experience with us did not meet your expectations. We value your feedback and would appreciate any specific details you can provide about your stay so that we can address any issues and improve our services. Your satisfaction is important to us, and we hope to have the opportunity to exceed your expectations in the future. If you have any further comments or concerns, please don't hesitate to reach out to us directly. Thank you for sharing your feedback.

10/10 Fantastiskt

Henry

Gillade: Bekvämligheter
Staff was very nice and made sure everything was outstanding for me very piecefull place
Bodde här 1 natt i januari 2024

4/10 Dåligt

Alissa

Reste med familjen
Gillade: Personal och service
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i december 2023

2/10 Väldigt dåligt

Jeannette

Gillade inte: Renlighet och boendets skick och faciliteter
Bodde här 2 nätter i december 2023

4/10 Dåligt

Margaret

Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i december 2023

10/10 Fantastiskt

Kevin

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2023

2/10 Väldigt dåligt

Joshua

Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This property left like it hadn’t been updated since the 90s. There was dog feces smeared on the walkway in front of my door and my sheets were literally crusty in spots. It was as close to being a slum without bugs as it could be.
Bodde här 3 nätter i oktober 2023

8/10 Bra

Ana lizbeth

Affärsresenär
Gillade: Personal och service
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Over all my stay was good but the rooms definitely look nothing like the l imagine shown
Bodde här 1 natt i november 2023
Svar från Jc 13 nov. 2023
Thank you,come again

2/10 Väldigt dåligt

Sandra

Gillade: Personal och service
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Geen aanrader !!
De eigenaar was zeer vriendelijk en behulpzaam maar de kamers waren zeer verouderd en smerig en veel te duur .
Bodde här 1 natt i oktober 2023

10/10 Fantastiskt

PETER

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
it has character
Bodde här 4 nätter i september 2023
Svar från JC 13 nov. 2023
Thank you,come again.

8/10 Bra

William

Gillade inte: Renlighet
Bodde här 4 nätter i september 2023
Svar från JC 4 okt. 2023
Thank you,come again.

4/10 Dåligt

Cornelis

Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
Bodde här 1 natt i augusti 2023

10/10 Fantastiskt

Grecia

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Very friendly stuff and well cleaned place
Bodde här 1 natt i augusti 2023
Svar från JC 20 aug. 2023
Thank You,Come again.

4/10 Dåligt

Gilbert

Gillade inte: Renlighet och boendets skick och faciliteter
You get what you pay for.
Checking in was frustrating. They didn’t have my name on file for my reservation. It took 20 min to check me in. The room was ok upon entering but the disappointing part of all was the hideous bathroom. It had gum marks on the tile, paint was flaking off, sink was clogging up and mildew also.
Bodde här 1 natt i augusti 2023

10/10 Fantastiskt

Billy

Bodde här 1 natt i augusti 2023
Svar från JC 4 okt. 2023
Thank you,come again.

8/10 Bra

Michael

Affärsresenär
Gillade: Renlighet, personal och service och rummets bekvämlighet
Mirror needs to be hung, bathroom lock needed.
Bodde här 1 natt i augusti 2023
Svar från JC 8 aug. 2023
Thank you for informing us, a work order has been placed with our maintenance department.

10/10 Fantastiskt

Ricardo

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Comfortable
This is a good please to spend a night,
Bodde här 1 natt i juli 2023
Svar från JC 28 juli 2023
Thank you,come again.

10/10 Fantastiskt

Richard

Bodde här 1 natt i juli 2023
Svar från JC 23 juli 2023
Thank you,come again.

4/10 Dåligt

Hideo

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
うるさい
Bodde här 2 nätter i juli 2023