Entréinterör

Recensioner av Hotel Normandie

3.5 out of 5
Hotel Normandie
605 S. Normandie Ave, Los Angeles, CA

Recensioner

8,6

Fantastiskt

10 - Fantastiskt i betyg. 588 av 1003 recensioner" "
8 - Bra i betyg. 220 av 1003 recensioner" "
6 - Okej i betyg. 105 av 1003 recensioner" "
4 - Dåligt i betyg. 53 av 1003 recensioner" "
2 - Väldigt dåligt i betyg. 37 av 1003 recensioner" "

8,8/10

Renlighet

9,2/10

Personal och service

8,0/10

Bekvämligheter

8,2/10

Boendets skick och faciliteter

8,4/10

Hållbarhet

Recensioner

8/10 Bra

Ann

Reste med familjen
Gillade: Renlighet, personal och service och rummets bekvämlighet
Väldigt bra restauranger runt omkring och det var lugnt och bra på hotellet.
Bodde här 2 nätter i december 2023
Svar från Adam Ruiz (Front Office Manager) 8 jan. 2024
Thank you for leaving us such a kind rating of your stay, we greatly appreciate it and look forward to having you with us again soon!

8/10 Bra

Håkan

Reste i grupp, Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Boutique hotell med charm i trevlig stadsdel i LA
Charmigt Hotel i Koreatown vilket för oss var bra och trevligt läge. Nära många trevliga restauranger med koreansk mat.Väldigt fin reception. Ett enklare boutique hotell med charm.
Bodde här 4 nätter i april 2022
Svar från CJ 19 apr. 2022
Tack för att du tog dig tid att ge oss fantastisk feedback. Vi är glada över att veta att du gillade din vistelse och vi ser fram emot ett framtida besök från dig.

10/10 Fantastiskt

Jon

Reste med familjen
Gillade: Renlighet och bekvämligheter
High ceilings. Friendly desk staff. Wine in evening. Good location in Koreatown. We spa is worth a visit nearby.
Bodde här 3 nätter i april 2024

10/10 Fantastiskt

Katie

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Adam Ruiz (Front Office Manager) 1 maj 2024
Thank you for providing us with your feedback, we greatly appreciate it and look forward to having you with us again soon!

10/10 Fantastiskt

Cristian

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
friendly staff and good location price
Bodde här 2 nätter i april 2024
Svar från Adam Ruiz (Front Office Manager) 1 maj 2024
Thank you for providing us with your feedback, we greatly appreciate it and look forward to having you with us again soon!

6/10 Okej

alma

excelentes camas y regaderas
Bodde här 3 nätter i april 2024
Svar från Adam Ruiz (Front Office Manager) 1 maj 2024
Thank you for providing us with your feedback, we greatly appreciate it and look forward to having you with us again soon!

10/10 Fantastiskt

Elizabeth

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Love the staff. Always very kind and helpful. The lobby is a huge attraction and a lovely spot to have your complimentary glass of wine in the evening. Very close to USC campus as well.
Bodde här 3 nätter i april 2024
Svar från Patrick Hill (Front Office Supervisor) 27 apr. 2024
Thank you for taking the time to leave a review of your stay with us here at Hotel Normandie. It's wonderful to hear that you had such a positive experience with our staff! We take great pride in providing excellent service to our guests. We're delighted that you enjoyed the ambiance of our lobby and took advantage of the complimentary glass of wine. Being close to the USC campus is definitely a bonus. We look forward to welcoming you back for another enjoyable stay in the future!

10/10 Fantastiskt

Margot

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Wonderful touches like morning coffee and afternoon wine in the beautiful lobby and the front desk staff was really pleasant and helpful
Bodde här 2 nätter i april 2024
Svar från Patrick Hill (Front Office Supervisor) 27 apr. 2024
Thank you for your review! We're thrilled to hear that you appreciated the special touches we offer, like the morning coffee and afternoon wine in our beautiful lobby! Our goal is to create a warm and inviting atmosphere for our guests to enjoy. It's fantastic to know that our front desk staff made a positive impression on you with their pleasant and helpful service. We hope to have the pleasure of welcoming you back for another memorable stay soon!

8/10 Bra

Mitsuki

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
ハリウッド、ユニバーサル、空港などアクセスしやすい。ケトルがありがたかったです。
Bodde här 3 nätter i april 2024
Svar från Adam Ruiz (Front Office Manager) 18 apr. 2024
Thank you for providing us with your feedback, we greatly appreciate it and look forward to having you with us again soon!

2/10 Väldigt dåligt

Kun

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i april 2024
Svar från Adam Ruiz (Front Office Manager) 16 apr. 2024
Thank you for taking the time to leave a review following your recent stay with us. We appreciate all feedback, as it helps us continually improve our services. We are disappointed to learn that your experience did not meet your expectations, as indicated by your rating. We take your feedback seriously and would like to understand more about your stay in order to address any concerns you may have had. If you would be willing to provide further details about your experience, we would greatly appreciate the opportunity to better understand how we can improve and make things right. Thank you again for your feedback, and we hope to have the chance to welcome you back in the future for a more positive experience.

8/10 Bra

Chikara

Bodde här 4 nätter i mars 2024
Svar från Adam Ruiz (Front Office Manager) 1 maj 2024
Thank you for providing us with your feedback, we greatly appreciate it and look forward to having you with us again soon!

10/10 Fantastiskt

Su hyun

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
room was very clean and bedding were comfy. the staff was kind and supportive. I like the checkout time an hour later than other hotels. that made me more comfortable in the morning since no need to be hurry to meet the checking out time. one thing to be better was noise management. I stayed street faced room and the window was not so sound proof so I could hear all the car sounds midnight. also the sound of a garbage truck clearing away trash in the early morning was like thunder.
Bodde här 1 natt i april 2024
Svar från Adam Ruiz (Front Office Manager) 9 apr. 2024
Thank you for sharing your feedback with us. We're delighted to hear that you found our rooms clean, the bedding comfortable, and that our staff provided you with kind and supportive service. We also appreciate your positive comments about our checkout time; we believe it's the little things that can make a big difference in your stay experience. However, we're sorry to learn that you were disturbed by noise during your stay. Please accept our sincere apologies for any inconvenience this may have caused. Your comfort is of utmost importance to us, and we will certainly look into ways to improve our noise management, especially for rooms facing the street. Should your travels bring you back to the area, we would love the opportunity to provide you with a more peaceful and enjoyable stay.

10/10 Fantastiskt

Kim

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The hotel is elegant, with a classy old-fashioned feel. It has everything you need, though--wifi, elevator, AC. The attached restaurant was very nice, breakfast served all day, but also has lunch, dinner, and a bar. There were some other options nearby, too. We could walk to a bus stop and metro. The staff was very friendly, allowing us to check in early and holding our bags when we checked out and had a late flight. They also helped when we couldn't get our air to work. Plus there is coffee in the morning and wine in the evening. I would highly recommend the Hotel Normandie.
Bodde här 3 nätter i april 2024
Svar från Patrick Hill (Front Office Supervisor) 5 apr. 2024
Thank you very much for taking the time to share your experience with us! We're thrilled to hear that you enjoyed your stay at Hotel Normandie. It's fantastic to know that our elegant ambiance, modern amenities, and convenient location met your expectations. We're especially pleased that you found our staff to be friendly and accommodating, and that you appreciated the additional touches like morning coffee and evening wine. Your recommendation means a lot to us, and we can't wait to welcome you back for another memorable stay in the future!

10/10 Fantastiskt

DONGJUN

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
good
Bodde här 2 nätter i mars 2024
Svar från Patrick Hill (Front Office Supervisor) 5 apr. 2024
We're delighted to hear that you had a great experience with us! Your perfect rating as feedback means a lot to us. We strive to provide exceptional service and amenities to all our guests, and we're thrilled that we met your expectations. Thank you for choosing Hotel Normandie, and we hope to have the pleasure of welcoming you back again soon for another wonderful stay!

10/10 Fantastiskt

Francisco

Reste med familj och småbarn, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great service by all! From upgraded room. Wine, coffe, good restaurant and nice bar! strongly recomend this place! Thank you all at Normadie!
Bodde här 1 natt i april 2024
Svar från Patrick Hill (Front Office Supervisor) 5 apr. 2024
We're thrilled to hear about your fantastic experience at the Hotel Normandie! It's wonderful that you enjoyed the excellent service, upgraded room, complimentary amenities like wine and coffee, as well as the delightful dining options at the restaurant and bar. Thank you for recommending us so highly, and we look forward to welcoming you back again soon for another memorable stay!

6/10 Okej

NI

Reste i grupp
Gillade: Personal och service
Good location, pretty close to the subway station and Korean town. The staff are friendly. However, the facilities of the hotel are old, and you have to ask the staff for some basic suppliers, even though they will provide them.
Bodde här 4 nätter i mars 2024
Svar från Adam Ruiz (Front Office Manager) 9 apr. 2024
Thank you for taking the time to share your feedback with us. We're glad to hear that our hotel's location near the subway station suited your needs and that you found our staff to be friendly and accommodating. We understand your concerns regarding the age of our facilities and the need to request basic supplies from our staff. Please accept our apologies for any inconvenience this may have caused during your stay. Your feedback is invaluable to us, and we will certainly take it into consideration as we strive to improve our services and amenities to better meet the expectations of our guests. We appreciate your patronage and hope to have the opportunity to welcome you back in the future, providing you with a more enjoyable and comfortable stay.

10/10 Fantastiskt

Aliza Joy

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 2 nätter i mars 2024
Svar från Patrick Hill (Front Office Supervisor) 27 apr. 2024
Thank you so much for taking the time to leave such a lovely rating of your stay with us! We are delighted to know that we were able to provide you with a comfortable stay, and we hope to see you again in future travels.

4/10 Dåligt

David

Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
Bodde här 2 nätter i mars 2024
Svar från Patrick Hill (Front Office Supervisor) 31 mars 2024
We're sorry to hear that your experience fell short of expectations during your recent stay. Your feedback is invaluable to us, and we regret that we did not meet your standards on this occasion. We continuously strive to improve our services and facilities, and your comments will be carefully reviewed to address any areas of concern. We hope for the opportunity to welcome you back in the future and provide you with the exceptional experience that we aim to deliver to all our guests.

6/10 Okej

Jonathan

Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
Bodde här 4 nätter i mars 2024
Svar från Adam Ruiz (Front Office Manager) 29 mars 2024
Thank you for providing us with your feedback, we greatly appreciate it and look forward to having you with us again soon!

10/10 Fantastiskt

David

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The property has character and is nostalgic. Being in Koreatown there are great options for good food nearby. There are also a few 7 elevens nearby and a donutshop across the road. Cassells cafe is accessible from the hotel and serve the best pie’s. Transportation like busses and metro are close but we recommend using Uber of lyft
Bodde här 4 nätter i mars 2024
Svar från Adam Ruiz (Front Office Manager) 21 mars 2024
Thank you for taking the time to leave us such a thoughtful review, we greatly appreciate it. We're thrilled to hear that you enjoyed your stay with us and found our property to have character. Our proximity to various eateries and public transportation routes is something we pride ourselves on and we are happy this was a highlight during your stay. Thank you again, we hope to have the pleasure of welcoming you back for another fantastic stay in the future!

6/10 Okej

Nina

Reste med familjen
Gillade: Personal och service
Gillade inte: Bekvämligheter
Very nice staff. Pretty lobby. Room was ok. Smelled stale. Could use an update. Cassel’s hamburgers was just ok, bland food.
Bodde här 2 nätter i mars 2024
Svar från Patrick Hill (Front Office Supervisor) 18 mars 2024
We appreciate your positive feedback regarding our staff and lobby ambiance. However, we apologize for any inconvenience caused by the room's stale smell and lack of modernization. Your comments will be shared with our team for improvement. We regret that your dining experience at Cassel’s Hamburgers did not meet your expectations; we'll work diligently to enhance the flavor profile and overall satisfaction of our offerings. Thank you for your valuable input, and we hope to have the opportunity to welcome you back for an improved stay in the future.

10/10 Fantastiskt

Sangheun

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I can hear all the noises from outside. But everything else was okay. Between every room was properly soundproofed.
Bodde här 4 nätter i mars 2024
Svar från Patrick Hill (Front Office Supervisor) 17 mars 2024
Thank you for sharing your feedback. We're pleased to hear that you found the soundproofing between rooms satisfactory. However, we apologize for any inconvenience caused by external noises. We continuously strive to improve our guests' experience, and your comments will help us address any areas for enhancement. We hope to welcome you back for an even better stay in the future.

10/10 Fantastiskt

Hector

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excellent zone and very comfortable
Bodde här 4 nätter i mars 2024
Svar från Adam Ruiz (Front Office Manager) 15 mars 2024
Thank you for taking the time to leave us such a kind review, we greatly appreciate it and look forward to having you with us again soon!

10/10 Fantastiskt

Ismail

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This is a little hidden jewel. When you first walk in, the lobby has such a unique charm to it. The staff is incredibly courteous. And rooms have an old school feel them without feeling old. The crew kept the rooms very clean. The restaurant next door was nice. I’ll definitely stay here when I’m back in LA.
Bodde här 4 nätter i mars 2024
Svar från Patrick Hill (Front Office Supervisor) 16 mars 2024
Thank you so much for sharing your wonderful experience with us! We're thrilled to hear that you found our hotel to be a hidden gem with a unique charm in the lobby. It's fantastic to know that our staff provided you with courteous service and that you enjoyed the old-school ambiance of the rooms without feeling dated. We take great pride in maintaining cleanliness, so it's delightful to hear that our efforts were appreciated. We're also glad you enjoyed the convenience of the restaurant next door. We can't wait to welcome you back on your next visit to LA!

10/10 Fantastiskt

Benjamin

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 4 nätter i mars 2024
Svar från Patrick Hill (Front Office Supervisor) 3 apr. 2024
We are thrilled to receive your glowing five-star review! It fills us with immense joy to know that your stay with us exceeded your expectations. Providing exceptional service and ensuring our guests have a memorable experience is always our top priority. We look forward to welcoming you back for another outstanding stay in the near future. Thank you for choosing our hotel and for taking the time to share your positive feedback!

10/10 Fantastiskt

Sam

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Good service and free wine tastings!
Bodde här 3 nätter i mars 2024
Svar från Adam Ruiz (Front Office Manager) 12 mars 2024
Thank you for leaving us such a kind review, we greatly appreciate it and look forward to having you with us again soon!

10/10 Fantastiskt

Cristian

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
i did come to the hotel a few times and are always satisfied
Bodde här 2 nätter i mars 2024
Svar från Adam Ruiz (Front Office Manager) 12 mars 2024
Thank you for leaving us such a kind review, we greatly appreciate it and look forward to having you with us again soon!

10/10 Fantastiskt

Venita

Affärsresenär, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great style. Charming old property near my event. The diner downstairs was really convenient.
Bodde här 1 natt i mars 2024
Svar från Patrick Hill (Front Office Supervisor) 9 mars 2024
Thank you so much for taking the time to share your feedback with us! We are thrilled to hear that you enjoyed our hotel's great style and found the property to be charming and conveniently located near your event.We're delighted that you found the diner downstairs to be really convenient. It's always our goal to provide a seamless and enjoyable experience for our guests, and it sounds like we hit the mark during your stay.We appreciate your kind words and hope to have the pleasure of hosting you again in the future.

6/10 Okej

Brandy

Gillade: Renlighet och personal och service
Bodde här 3 nätter i mars 2024
Svar från Patrick Hill (Front Office Supervisor) 8 mars 2024
Thank you for choosing Hotel Normandie for your recent stay, and for taking the time to provide a rating. We appreciate your decision to stay with us.While we're pleased to see that you opted for our hotel, we also noticed that your experience may not have been perfect, as reflected in your 3 out of 5 rating. We value every guest's opinion, and we would love to learn more about your stay to better understand how we can improve.Your satisfaction is our priority, and we would be grateful for any additional insights or specific feedback you may have. Please feel free to reach out to us directly if there are areas where we can enhance your experience or if there's anything we can do to address any concerns.We genuinely value your business, and your feedback is crucial in helping us deliver the best possible service to our guests. We hope to have the opportunity to welcome you back and exceed your expectations on a future visit.

10/10 Fantastiskt

Alana

Bodde här 1 natt i januari 2024
Svar från Adam Ruiz (Front Office Manager) 26 mars 2024
Thank you for leaving us such a kind rating, we greatly appreciate it and look forward to having you with us again soon!

10/10 Fantastiskt

Kelly

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great location and super nice staff
Bodde här 6 nätter i februari 2024
Svar från Patrick Hill (Front Office Supervisor) 8 mars 2024
Thank you so much for taking the time to share your feedback with us! We're thrilled to hear that you enjoyed our hotel's great location and experienced the hospitality of our super nice staff.At Hotel Normandie, we strive to create a welcoming and comfortable environment for our guests, and it's always rewarding to know when we've succeeded. Our team takes pride in delivering exceptional service, and your kind words serve as a wonderful motivation.

10/10 Fantastiskt

Jordan, Anchorage

Reste med familj och småbarn, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staff were awesome and helpful. Would definitely recommend.
Bodde här 1 natt i mars 2024
Svar från Patrick Hill (Front Office Supervisor) 2 mars 2024
Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that our staff's hospitality and assistance left a lasting impression on you. It's our goal to provide exceptional service, and your kind words reaffirm that we're on the right track.We truly appreciate your recommendation and look forward to welcoming you back in the future. If there's anything specific that stood out to you or if you have any suggestions for improvement, please feel free to let us know. Your feedback is invaluable, and we're committed to continuously enhancing our guests' experiences.Thank you once again for choosing our hotel. We can't wait to have the pleasure of hosting you again.

10/10 Fantastiskt

Gabriel

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i december 2023
Svar från Patrick Hill (Front Office Supervisor) 1 mars 2024
Thank you for your kind rating of your stay with us! We are delighted that you enjoyed your time here at Hotel Normandie, and we hope to see you again in the future.

8/10 Bra

Derek

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The location is convenient with Koreatown with many dining options closeby. The walls were a little thin (could hear neighbours) and pillows were a little soft. However staff were very friendly and it was a pleasant stay!
Bodde här 4 nätter i februari 2024
Svar från Patrick Hill (Front Office Supervisor) 1 mars 2024
Thank you for taking the time to share your feedback about your recent stay with us. We're thrilled to hear that you found our location convenient, especially with the plethora of dining options in Koreatown.We apologize for any inconvenience you experienced with the thin walls and soft pillows. Your insights are valuable to us, and we will certainly look into ways to address these concerns to enhance our guests' overall comfort.It warms our hearts to know that you found our staff to be very friendly, and we appreciate your kind words. Our team strives to create a welcoming and pleasant atmosphere for our guests, and we're delighted that you had a positive experience during your stay.We look forward to the opportunity to welcome you back in the future and provide you with an even more enjoyable stay.

10/10 Fantastiskt

ashley

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
I loved the vibe of the place and hardwood floors. Atayed in a Junior suit and the bathroom was a bit small but we were only there for a night. The diner a ownstairs is greatll. Good wholesome food. Will stay there again.
Bodde här 1 natt i februari 2024
Svar från Adam Ruiz (Front Office Manager) 28 feb. 2024
Thank you for leaving us such a kind rating, we greatly appreciate it and look forward to having you with us again soon!

8/10 Bra

Bridget

Affärsresenär
Gillade: Renlighet och personal och service
It’s pretty noisy on the rooms that face the street. The people are great. The property is quaint. The bed, sheets and pillows are not first class. The location is great for my work.
Bodde här 3 nätter i februari 2024
Svar från Adam Ruiz (Front Office Manager) 28 feb. 2024
Thank you for providing us with feedback on your recent stay. We're delighted to hear that our staff and location were to your liking, but are sorry to learn that the bedding did not meet your expectations. We look forward to having you with us again soon to provide you with an even better stay.

10/10 Fantastiskt

Khunathip

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Hotel Normandie’s located in a great area in Koreafown and there are plenty of delicious food options nearby as well as modern bars and cafés to discover. The facilities and rooms at Normandie are very cozy and comfortable, and the service is excellent. Would highly recommend this hotel if you’re looking to stay in Koreatown during your trip to LA!
Bodde här 3 nätter i februari 2024
Svar från Adam Ruiz (Front Office Manager) 28 feb. 2024
Thank you for leaving us such a kind rating, we greatly appreciate it and look forward to having you with us again soon!

8/10 Bra

Spencer Chun-Chi

Gillade: Renlighet, personal och service och boendets skick och faciliteter
It was relatively fine for its price point. Hope its still there in 10 years.
Bodde här 4 nätter i februari 2024
Svar från Adam Ruiz (Front Office Manager) 27 feb. 2024
Thank you for taking the time to leave us a review we greatly appreciate it and look forward to having you with us again in the near future!

10/10 Fantastiskt

Yenari

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i februari 2024
Svar från Adam Ruiz (Front Office Manager) 21 mars 2024
Thank you for leaving us such a kind rating, we greatly appreciate it and look forward to having you with us again soon!

10/10 Fantastiskt

Ryan, Lethbridge

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Well kept and charming. Could use better AC
Bodde här 3 nätter i februari 2024
Svar från Adam Ruiz (Front Office Manager) 26 feb. 2024
Thank you for leaving us such a kind rating of your stay, we greatly appreciate it and look forward to having you with us again in the future!

10/10 Fantastiskt

Elizabeth

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
great stay, overall easy to ask questions and very convenient location
Bodde här 4 nätter i februari 2024
Svar från Patrick Hill (Front Office Supervisor) 25 feb. 2024
Thank you for leaving a review of your recent stay with us here at Hotel Normandie. We are delighted to hear that you enjoyed your time with us and that you had a great stay! We hope you will think of us in the future should you find yourself in need of accommodations in Los Angeles again.

6/10 Okej

Alexander Dominic

Gillade: Renlighet, personal och service och bekvämligheter
The 1920s vibe is cool. Wine bottle service is a great touch. Staff was great. Unfortunately the old flooring makes for quite a bit of noise. Actually at 10am the maid service was cleaning a room above me and it sounded like they were dropping everything possible. The vacuum sounded like it was hitting every crack.
Bodde här 2 nätter i februari 2024
Svar från Patrick Hill (Front Office Supervisor) 23 feb. 2024
Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed the 1920s vibe, appreciated the wine bottle service, and found our staff to be great. Your positive comments are truly appreciated.We also want to sincerely apologize for the inconvenience caused by the noise disturbance from the maid service during your stay. We understand that this disrupted your experience, and we are truly sorry for any discomfort you may have experienced. We take your feedback seriously, and we will be addressing this issue with our housekeeping team to ensure that such incidents are minimized in the future.We appreciate your honesty and hope that, despite this inconvenience, you might consider giving us another chance in the future. Please feel free to reach out to our guest services team directly if you have any further suggestions for improvement.Thank you again for choosing to stay with us and we hope to see you again in future travels!

10/10 Fantastiskt

Corey

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Brilliant hotel. Nice and clean. Friendly staff. Rewards tier was recognised and acted accordingly.
Bodde här 7 nätter i februari 2024
Svar från Patrick Hill (Front Office Supervisor) 23 feb. 2024
Thank you so much for your kind review! Your positive feedback is truly encouraging for our team, and we appreciate you taking the time to share your experience. If there's anything specific you loved or if there are areas where we can further enhance your next stay, please feel free to let us know. We look forward to welcoming you back to our hotel in the near future.

10/10 Fantastiskt

Kameron

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
The staff was very welcoming and kind. We had a small issue with our room which they handled immediately. It wasn't our first time staying at the Normandie and I doubt it'll be our last.
Bodde här 2 nätter i februari 2024
Svar från Adam Ruiz (Front Office Manager) 21 feb. 2024
Thank you for leaving us such a kind review, we greatly appreciate it and look forward to having you with us again soon!

10/10 Fantastiskt

Hendriette

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staff were super friendly. Room was clean and neat. Loved the free wine in the lounge in the evenings.
Bodde här 2 nätter i februari 2024
Svar från Adam Ruiz (Front Office Manager) 19 feb. 2024
Thank you for leaving us such a kind review, we greatly appreciate it and look forward to having you with us again in the future!

4/10 Dåligt

Inyoung

Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
Bodde här 2 nätter i februari 2024
Svar från Adam Ruiz (Front Office Manager) 21 feb. 2024
Thank you for taking the time to leave a review following your recent stay with us. We appreciate all feedback, as it helps us continually improve our services. We are disappointed to learn that your experience did not meet your expectations, as indicated by your rating. We take your feedback seriously and would like to understand more about your stay in order to address any concerns you may have had. If you would be willing to provide further details about your experience, we would greatly appreciate the opportunity to better understand how we can improve and make things right. Thank you again for your feedback, and we hope to have the chance to welcome you back in the future for a more positive experience.

10/10 Fantastiskt

Jesus

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
staff was beyond friendly and place was quiet.
Bodde här 1 natt i februari 2024
Svar från Adam Ruiz (Front Office Manager) 14 feb. 2024
Thank you for taking the time to leave us such a kind review, we greatly appreciate it and look forward to having you with us again in the future!

10/10 Fantastiskt

JESSYCA

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
My partner and I enjoyed our stay here at the Normandie. The people who work here were nice and helpful. Our room was so cute and has the old school charm of the building. The restaurant in the hotel had some tasty food. I would stay here again in a heartbeat.
Bodde här 2 nätter i februari 2024
Svar från Adam Ruiz (Front Office Manager) 19 feb. 2024
Thank you for leaving us such a kind review, we greatly appreciate it and look forward to having you with us again in the future!

10/10 Fantastiskt

Yoonho, river edge

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great staffs and very friendly.
Bodde här 3 nätter i februari 2024
Svar från Patrick Hill (Front Office Supervisor) 8 feb. 2024
Thank you so much for your kind rating and words about our staff. We pride ourselves on providing excellent and friendly guest service and we are delighted to hear that we succeeded! We appreciate you choosing to stay with us and we hope to see you again in future travels!

8/10 Bra

howard ian

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 5 nätter i januari 2024
Svar från Patrick Hill (Front Office Supervisor) 7 feb. 2024
We appreciate your 4-star rating! We're pleased to hear that you enjoyed your time at our hotel. If there are any suggestions or feedback you'd like to share to make your next visit even better, we'd love to hear from you. Safe travels, and we hope to see you again soon!