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Recensioner av Lexen Hotel Hollywood Walk of Fame

2.5 out of 5
Lexen Hotel Hollywood Walk of Fame
2018 North Highland Avenue, Los Angeles, CA

Recensioner

8,2

Väldigt bra

10 - Fantastiskt i betyg. 454 av 1001 recensioner" "
8 - Bra i betyg. 318 av 1001 recensioner" "
6 - Okej i betyg. 113 av 1001 recensioner" "
4 - Dåligt i betyg. 55 av 1001 recensioner" "
2 - Väldigt dåligt i betyg. 61 av 1001 recensioner" "

8,8/10

Renlighet

8,4/10

Personal och service

7,4/10

Bekvämligheter

8,4/10

Boendets skick och faciliteter

7,8/10

Hållbarhet

Recensioner

8/10 Bra

Felicia

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Nice hotel and nice staff. Clean rooms.
Bodde här 3 nätter i juli 2022

10/10 Fantastiskt

Filiz

Bodde här 1 natt i maj 2022

8/10 Bra

Johanna

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Det tog en vecka att få tillbaka sin deposition på 200 dollar, men när jag frågade om den när vi checkade ut så skulle vi få den direkt städerskan vart där. Vet inte då ioförsig inte om det är hotellet som släppt på den sent eller om det är min bank.
Bodde här 5 nätter i september 2019
Svar från Customer Care Team 16 okt. 2019
Dear Johanna, It sounds as if our hotel was perfect for your needs, and we are delighted that you enjoyed your time with us so much. Thank you for your positive rating; we hope that you will have an opportunity to make a return visit very soon.

6/10 Okej

Verifierad resenär

Gillade: Renlighet och personal och service
Gillade inte: Rummets bekvämlighet
Noisy
While the bathroom was nice and the room was clean, it felt like the walls were made out of paper. I would not recommend this for light sleepers, as traffic as well as noises from the corridor were unavoidable. Speeding vehicles in the middle of the night might as well have passed directly through the room judging by the lack of sound proofing.

10/10 Fantastiskt

LaRonda

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
My group found the Lexen to be a great place to stay if you are going to the Hollywood Bowl. It is so much easier to walk there as opposed to dealing with parking or an Uber. It's a 15 minute walk, slightly uphill for those who have issues, but for most anybody it would be easy. The hotel itself is unusual in that there is just a desk someone sits at to check you in; it's very sparse but it did the trick. Our room and bathroom were a good size and clean, the king bed was comfortable, and the AC worked great. There was a small lobby on the second floor to gather if needed. Parking can be an issue because it's stacked; we had no problem but there's a possibility someone could park behind you and if they aren't considerate you may get stuck, but the hotel tries to deal with as best they can. There is nowhere to eat within a 10 minute walk, but after that there are hundreds of cheap and expensive places to dine. We will definitely stay there again.
Bodde här 1 natt i maj 2024
Svar från Customer Care Team 10 maj 2024
Dear LaRonda, thank you for sharing your detailed review of your stay at Lexen Hotel Hollywood! We're delighted to hear that our convenient location near the Hollywood Bowl made your experience enjoyable and hassle-free. It's wonderful to know that you found our check-in process efficient and that you appreciated the cleanliness and comfort of your room, as well as the functionality of the AC. We're glad you found the parking manageable, and we'll continue to handle any issues promptly to ensure a smooth experience for all guests. While dining options within immediate walking distance are limited, we're pleased you found plenty of choices a short distance away. We're thrilled to have earned your loyalty, and we can't wait to welcome you back for another fantastic stay!Best Regards, Lexen Hotel - HollywoodGuest Experience Team

6/10 Okej

Cathy

Reste med sin partner
Gillade inte: Personal och service
The hotel was a decent value but the surrounding area is pretty run down. The parking was very difficult to get in and out of, but the staff were friendly and helpful. Room was as expected. Some guy knocked on our door at 230am looking for Sam. If there’s an event at Hollywood bowl, it will be nearly impossible to drive back to this hotel.
Bodde här 3 nätter i maj 2024
Svar från Customer Care Team 10 maj 2024
Dear Cathy, thank you for taking the time to share your feedback with us. We're glad to hear that you found our hotel to be a decent value and that our staff were friendly and helpful. However, we apologize for any inconvenience caused by the surrounding area and the difficulty with parking. We understand the importance of a smooth and hassle-free experience for our guests and will consider your comments as we strive to improve. Additionally, we apologize for the disturbance caused by the late-night visitor knocking on your door. Your comfort and safety are our top priorities, and we will share this issue with our team to prevent similar incidents in the future. We appreciate your honesty and hope to have the opportunity to welcome you back for a more enjoyable stay. If there's anything else we can do to improve your experience, please don't hesitate to let us know.Best Regards, Lexen Hotel - HollywoodGuest Experience Team

10/10 Fantastiskt

Raul

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Nice place close by everything
Bodde här 1 natt i maj 2024
Svar från Customer Care Team 10 maj 2024
Dear Raul, we're thrilled to hear that you enjoyed your stay with us and found our location convenient. Thank you for choosing to stay with us, and we hope to welcome you back again soon for another pleasant experience!Best Regards, Lexen Hotel - HollywoodGuest Experience Team

10/10 Fantastiskt

Jacqueline

Reste i grupp, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very good location I just wish they gave me a good room with a view to her ham that excellent and the staff are friendly 😊
Bodde här 2 nätter i april 2024
Svar från Customer Care Team 10 maj 2024
Dear Jacqueline, we're glad to hear that you appreciated our hotel's excellent location and friendly staff! We apologize if the room you received didn't have the view you were hoping for. Your feedback is important, and we'll do our best to accommodate your preferences in the future. If there's anything else we can do to enhance your experience, please don't hesitate to let us know. We hope to have the opportunity to welcome you back for another enjoyable stay!Best Regards, Lexen Hotel - HollywoodGuest Experience Team

8/10 Bra

Norman

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Enjoyed our stay. Perfect location.
Bodde här 1 natt i maj 2024
Svar från Customer Care Team 6 maj 2024
Dear Norman, we're delighted to hear that you enjoyed your stay with us and found our location to be perfect for your needs. Thank you for choosing to stay with us, and we hope to welcome you back again soon for another enjoyable experience!Best Regards, Lexen Hotel - HollywoodGuest Experience Team

6/10 Okej

Jesus

Reste med sin partner
Gillade: Renlighet, personal och service och bekvämligheter
Gillade inte: Boendets skick och faciliteter
Decent place but very small units and the parking is TERRIBLE. It’s not worth the price. Mattress was very comfy tho.
Bodde här 1 natt i maj 2024
Svar från Customer Care Team 6 maj 2024
Dear Jesus, thank you for sharing your experience with us. We're glad to hear that you found the mattress comfortable, but we're sorry to hear about the issues you encountered with parking and the size of the units. We appreciate your feedback and will consider it as we strive to improve our services and facilities. If there's anything else we can do to enhance your experience in the future, please don't hesitate to let us know. We hope to have the opportunity to welcome you back for a more enjoyable stay.Best Regards, Lexen Hotel - HollywoodGuest Experience Team

8/10 Bra

Carter

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great place to stay for Hollywood Bowl and Jimmy Kimmel
Bodde här 1 natt i maj 2024
Svar från Customer Care Team 6 maj 2024
Dear Carter, we're thrilled to hear that you enjoyed your stay with us, especially for events like the Hollywood Bowl and Jimmy Kimmel Live! Your satisfaction is our priority, and we're delighted that our hotel's location met your needs for these events. If there's anything else we can do to make your next stay even more enjoyable or if you have any specific preferences, please don't hesitate to let us know. We look forward to welcoming you back for another fantastic stay soon!Best Regards, Lexen Hotel - HollywoodGuest Experience Team

8/10 Bra

Renee

Reste med sin partner
Gillade: Renlighet och personal och service
I love the convenient location of this hotel. It's perfect for the Hollywood Bowl and for a Hollywood and Highland after-party. There are signs of wear and tear in the room, but the bed was comfortable, the mini-fridge was cold and the bathroom was clean. Just make sure you bring house slippers so you're not walking barefoot on the carpet. Ha! And I wish they had normal cable so we could have watched the NBA playoffs. All in all, I recommend this hotel for the absolute convenience of an affordable night or two in Hollywood.
Bodde här 1 natt i maj 2024
Svar från Customer Care Team 6 maj 2024
Dear Renee, we're thrilled to hear that you enjoyed the convenient location of our hotel, especially for events like the Hollywood Bowl and Hollywood and Highland after-parties. Your comfort and satisfaction are important to us, and we're glad you found the bed comfortable the mini-fridge cold, and the bathroom clean. We appreciate your feedback regarding the signs of wear and tear in the room and the desire for normal cable for watching the NBA playoffs. We'll certainly consider these as we continue to improve our offerings. Thank you for recommending our hotel for its affordability and convenience in Hollywood. We look forward to welcoming you back for another enjoyable stay in the future! If there's anything else we can do to enhance your next visit, please don't hesitate to let us know. Safe travels!Best Regards, Lexen Hotel - HollywoodGuest Experience Team

10/10 Fantastiskt

Nicholas, Fresno

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I liked that you have to go into the building to get to your door and there was someone in the main entrance.
Bodde här 1 natt i april 2024
Svar från Customer Care Team 6 maj 2024
Dear Nicholas, we're pleased to hear that you appreciated the security measures in place at our hotel, ensuring that guests have to go through the main entrance and encounter staff before reaching their rooms. Your safety and peace of mind are paramount to us, and we're glad that our setup contributed positively to your experience. If there's anything else we can do to enhance your next stay or if you have any specific preferences, please don't hesitate to let us know. We look forward to welcoming you back for another enjoyable stay soon!Best Regards, Lexen Hotel - HollywoodGuest Experience Team

10/10 Fantastiskt

Jerrett

Comfortable bed!
Bodde här 1 natt i maj 2024
Svar från Customer Care Team 6 maj 2024
Dear Jerrett, we're thrilled to hear that you found our bed comfortable! Ensuring a good night's sleep for our guests is one of our top priorities. If there's anything else we can do to make your stay even more enjoyable, please don't hesitate to let us know. We hope to welcome you back soon for another restful stay!Best Regards, Lexen Hotel - HollywoodGuest Experience Team

10/10 Fantastiskt

Robert

Gillade: Renlighet, personal och service och boendets skick och faciliteter
The hotel was clean, and was within walking distance of sites we visited.
Bodde här 3 nätter i mars 2024
Svar från Customer Care Team 6 maj 2024
Dear Robert, we're delighted to hear that you found our hotel clean and conveniently located for your visit to the area's attractions. Providing a comfortable and convenient experience for our guests is our top priority. Should you have any additional feedback or if there's anything we can do to further enhance your stay next time, please don't hesitate to let us know. We look forward to welcoming you back on your next visit!Best Regards, Lexen Hotel - HollywoodGuest Experience Team

2/10 Väldigt dåligt

Britt

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i maj 2024
Svar från Customer Care Team 3 maj 2024
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

8/10 Bra

Cristina

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Es un hotel muy bien ubicado y el precio corresponde a lo que ofrecen. Es limpio y cómodo. Por el precio lo recomiendo muchísimo
Bodde här 5 nätter i april 2024
Svar från Customer Care Team 3 maj 2024
Dar Cristina, thank you for your kind words and recommendation! We're thrilled to hear that you found our hotel to be well-located, clean, and comfortable and that you felt the price corresponded to the value offered. Providing our guests with a positive experience is always our top priority, and we're delighted that we met your expectations. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to let us know. We look forward to welcoming you back on your next visit to the area!Best Regards, Lexen Hotel - HollywoodGuest Experience Team

10/10 Fantastiskt

Michael

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Clean, quite, and priced reasonably.
Bodde här 1 natt i april 2024
Svar från Customer Care Team 29 apr. 2024
Dear Michael, thank you for your kind words! We're delighted to hear that you found our hotel to be clean, quiet, and reasonably priced. Providing a comfortable and affordable stay for our guests is our top priority, and we're thrilled that we could meet your expectations. We appreciate your feedback and hope to welcome you back for another enjoyable stay soon! Best Regards, Lexen Hotel - HollywoodGuest Experience Team

8/10 Bra

Alondra

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Me pareció bonito y limpio el hotel, lo malo es que cobran extra el estacionamiento
Bodde här 1 natt i april 2024
Svar från Customer Care Team 24 apr. 2024
Dear Alondra, we're glad to hear that you found our hotel to be nice and clean during your stay! Providing a comfortable and pleasant environment for our guests is our top priority. However, we apologize for any inconvenience caused by the parking charge. We understand that additional fees can be frustrating, and we appreciate your understanding. Your feedback is important to us, and we'll consider it as we strive to improve our services. If there's anything else we can do to enhance your experience in the future, please don't hesitate to let us know. We hope to have the opportunity to welcome you back for another enjoyable stay.Best Regards, Lexen Hotel - HollywoodGuest Experience Team

10/10 Fantastiskt

Timothy

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Too much street noise.
Bodde här 1 natt i april 2024
Svar från Customer Care Team 23 apr. 2024
Dear Timothy, we regret to hear that the street noise affected your stay with us. Providing a peaceful environment for our guests is important to us, and we apologize for any inconvenience caused by the noise. We'll consider your feedback as we strive to improve the overall experience for our guests. If you decide to stay with us again in the future, please don't hesitate to let us know if there's anything we can do to ensure a more comfortable stay for you.Best Regards, Lexen Hotel - HollywoodGuest Experience Team

6/10 Okej

Nancy

Reste med sin partner
Gillade inte: Renlighet, personal och service och bekvämligheter
Chambre pas propre (divan et banc bruns tellement qu’il est sale), travailleuse du sexe dans la chambre juste à côté nous empêchant de dormir toute la nuit. Pire nuit ever!
Bodde här 1 natt i april 2024
Svar från Customer Care Team 23 apr. 2024
Dear Nancy, we're truly sorry to hear about your disappointing experience during your recent stay. Cleanliness and guest comfort are our top priorities, and we apologize for falling short of your expectations in this regard. Please know that we take your feedback seriously and will handle the issues you've mentioned with our housekeeping and security teams to ensure that similar incidents do not occur in the future. We strive to provide a safe and welcoming environment for all our guests, and we regret any inconvenience caused by the disturbance from neighboring rooms. Your satisfaction is important to us, and we hope to have the opportunity to regain your trust during your next visit.Best Regards, Lexen Hotel - HollywoodGuest Experience Team

8/10 Bra

Veronica, East Jordan

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
The property was close to where we wanted to be and was clean
Bodde här 3 nätter i april 2024
Svar från Customer Care Team 23 apr. 2024
Dear Veronica, we're glad to hear that you found our property to be conveniently located and clean during your stay. Your satisfaction is important to us, and we appreciate your feedback. If there are any areas where we can further enhance your experience, please don't hesitate to let us know. We hope to welcome you back again soon for another enjoyable stay!Best Regards, Lexen Hotel - HollywoodGuest Experience Team

10/10 Fantastiskt

Jacqueline

Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
great front desk ! Good vibes
Bodde här 1 natt i april 2024
Svar från Customer Care Team 17 apr. 2024
Dear Jacqueline, we're delighted to hear that our front desk team left a positive impression on you during your stay! Providing excellent service and creating a welcoming atmosphere for our guests are top priorities for us. We appreciate your kind words and look forward to welcoming you back for another great experience in the future! Best Regards, Lexen Hotel - HollywoodGuest Experience Team

8/10 Bra

Ada

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Clean, very close to the walk of fame, restaurants, museums and more. The parking has an adicional cost.
Bodde här 1 natt i april 2024
Svar från Customer Care Team 16 apr. 2024
Dear Ada, we're thrilled to hear that you enjoyed our convenient location near the Walk of Fame and other attractions. Providing a clean and comfortable stay is our top priority, and we're delighted that you found our accommodations satisfactory. We understand that additional parking fees can be inconvenient, and we appreciate your understanding. Your feedback is valuable to us, and we hope to welcome you back for another enjoyable stay in the future. Thank you for choosing to stay with us!Best Regards, Lexen Hotel - HollywoodGuest Experience Team

2/10 Väldigt dåligt

Loco

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i april 2024
Svar från Customer Care Team 16 apr. 2024
Dear guest, we're disappointed to learn that your experience fell short of expectations. Maintaining a high standard of cleanliness and providing excellent service are paramount to us. We apologize for any shortcomings you encountered during your stay. Your feedback is invaluable, and we will share these concerns with our team to ensure improvements are made. Please know that we take your comments seriously and strive to provide a positive experience for all our guests. If you're willing, we would appreciate the opportunity to make it right and regain your trust in our hotel.Best Regards, Lexen Hotel - HollywoodGuest Experience Team

8/10 Bra

Michael

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Was nice and close for us to attend a show at the Hollywood Bowl
Bodde här 1 natt i april 2024
Svar från Customer Care Team 15 apr. 2024
Dear Michael, we're thrilled to hear that our hotel's proximity to the Hollywood Bowl made it convenient for you to attend the show. Providing easy access to local attractions is something we strive for, and we're delighted that it enhanced your experience with us. Thank you for choosing our hotel, and we hope to welcome you back for another enjoyable stay in the future!Best Regards, Lexen Hotel - HollywoodGuest Experience Team

6/10 Okej

rebecca

Reste i grupp
Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Bekvämligheter
We had a good time walking Hollywood Bld. and shopping around. The hotel was clean and basic.
Bodde här 1 natt i april 2024
Svar från Customer Care Team 15 apr. 2024
Dear Rebecca, we're delighted to hear that you had a good time exploring Hollywood Boulevard and enjoying the nearby shopping during your stay with us! Providing a clean and comfortable environment for our guests is important to us, and we're glad that you found our hotel to meet your needs. Thank you for choosing to stay with us, and we hope to welcome you back for another enjoyable stay in the future!Best Regards, Lexen Hotel - HollywoodGuest Experience Team

8/10 Bra

Jean-Marc

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The room was well equiped and clean. Everything was ok, except the lift out of order when we arrived and the deposit kept 2 or 3 days after we checked out.
Bodde här 1 natt i april 2024
Svar från Customer Care Team 11 apr. 2024
Dear Jean-Marc, we appreciate your feedback and are pleased to hear that you found your room to be well-equipped and clean during your stay. However, we apologize for the inconvenience caused by the out-of-order elevator upon your arrival and any delay in refunding your deposit after check-out. We understand the importance of a smooth and hassle-free experience for our guests and will handle these issues with our team to ensure they are resolved promptly. Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back for a more seamless stay in the future.Best Regards, Lexen Hotel - HollywoodGuest Experience Team

2/10 Väldigt dåligt

panatcha

Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This hotel charge deposit 1 night 200 if i stay to many nights how much i spend deposit. Deposit more than hotel per night and night time don’t have access use key card can’t get in the building i walk around almost 3 min wait some one get in and out
Bodde här 1 natt i april 2024
Svar från Customer Care Team 9 apr. 2024
Dear guest, we apologize for the inconvenience you experienced regarding the deposit charge and access issues during your stay. Our deposit policy is in place to ensure the security of our guests' reservations, and we apologize if it caused any inconvenience. Regarding the access concerns, we'll share this promptly with our team to ensure smoother entry for our guests. Additionally, we apologize for any shortcomings in cleanliness, service, amenities, and property conditions you encountered. Your feedback is invaluable, and we'll work diligently to handle these issues and improve our overall guest experience. We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved stay in the future. Thank you for bringing these matters to our attention.Best Regards, Lexen Hotel - HollywoodGuest Experience Team

10/10 Fantastiskt

Maria Angeles

Bodde här 1 natt i april 2024
Svar från Customer Care Team 25 apr. 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Fantastiskt

Thomas, New Paltz

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Customer Care Team 9 apr. 2024
Dear Thomas, your positive rating means a lot to us! We're thrilled that you had a great experience during your time at our hotel. We look forward to having you back with us for a similar experience. Best Regards, Lexen Hotel - HollywoodGuest Experience Team

8/10 Bra

Sylvia, Las Vegas

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Perfect location to visit our daughter in Hollywood. Close to sights, freeway & Hollywood Bowl.
Bodde här 2 nätter i mars 2024
Svar från Customer Care Team 18 apr. 2024
Dear Sylvia, we're delighted to hear that our location was convenient for your visit to Hollywood and that you found it accessible to nearby attractions and freeways. It's always our goal to provide a convenient and comfortable experience for our guests. If there's anything else we can assist you with or if you have any further feedback to share, please don't hesitate to reach out. We look forward to welcoming you back on your next trip to the area!Best Regards, Lexen Hotel - HollywoodGuest Experience Team

8/10 Bra

Alex

Gillade: Renlighet, personal och service och boendets skick och faciliteter
I was surprised that this hotel was rather nicer in person than I expected. I came for a quick Pnp hook up, ended up staying a night myself.
Bodde här 1 natt i mars 2024
Svar från Customer Care Team 4 apr. 2024
Dear Alex, we're pleased to hear that you were pleasantly surprised by your experience at our hotel! Providing a comfortable and inviting atmosphere for all our guests is important to us, and we're glad that you found our accommodations to exceed your expectations. Whether guests are here for a quick visit or an extended stay, we aim to provide a welcoming environment for all. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future. If there's anything we can do to make your next visit even better, please don't hesitate to let us know. Safe travels, and see you soon!Best Regards, Lexen Hotel - HollywoodGuest Experience Team

4/10 Dåligt

Elizabeth

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
There was no parking at the facility. It’s the smallest area ever you have to tandem park. The showerhead was loose and spraying everywhere. The beds are practically on the floor with very small side. Tables would never stay there again. Also, the staff was not very friendly or helpful. They were.
Bodde här 1 natt i mars 2024
Svar från Customer Care Team 1 apr. 2024
Dear Elizabeth, we're sorry to hear about the challenges you encountered during your stay. Providing a comfortable and convenient experience is our priority, and it's disappointing to learn that we fell short of your expectations. We apologize for the parking inconvenience, maintenance issues with the showerhead, and the discomfort with the beds. Additionally, it's concerning to hear about your experience with our staff as we strive to provide friendly and helpful service to all our guests. Your feedback is valuable to us, and we will handle these issues promptly to ensure improvements are made. If you give us another chance, we'd love the opportunity to make it right and provide you with a much better experience. Please don't hesitate to reach out if you have any further concerns or if there's anything we can do to assist you.Best Regards, Lexen Hotel - HollywoodGuest Experience Team

6/10 Okej

Amina

Bodde här 1 natt i februari 2024
Svar från Customer Care Team 1 apr. 2024
Dear Amina, thank you for taking the time to rate your recent stay at our hotel. While it is good to hear that you had a reasonable stay, we are sorry for the issues that you encountered that marred your time with us. Please know that we will be looking into this. We appreciate your feedback and we hope to remain your hotel of choice in this area and to give you a better stay on a future visit. Best Regards, Lexen Hotel - HollywoodGuest Experience Team

6/10 Okej

Manuel

Reste med sin partner
Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
The area surrounding the hotel is, after all, Hollywood and that’s never a nice place to stay. But it’s well located for what we had to do.
Bodde här 5 nätter i mars 2024
Svar från Customer Care Team 28 mars 2024
Dear Manuel, thank you for sharing your feedback with us. We're pleased to hear that our hotel's location served your needs well, despite the challenges associated with the surrounding area. We understand that Hollywood can be bustling and may not appeal to everyone, but we're glad that our convenient location facilitated your activities. Should you find yourself in the area again, we would be honored to welcome you back and provide you with another comfortable stay. Thank you for choosing us as your accommodation choice. Best Regards, Lexen Hotel - HollywoodGuest Experience Team

8/10 Bra

Olivia

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Exactly as described in most of the reviews. While I can see how parking can be a pain in the “small” alley, and it’s inconvenient to have to pay for daily parking, especially during a busy time at the hotel (they double park cars)… its actually quite nice to have the option and space and not drive around trying to find parking and the walk with all your luggage to your hotel. It’s clean, close to most things, and in a safe place. It’s priced well for what you get compared to what’s available in the area. I wouldn’t normally pay as much as I did but compared to other options it was appropriate. Thank you for the great stay. Staff was super nice and accommodating.
Bodde här 1 natt i mars 2024
Svar från Customer Care Team 27 mars 2024
Dear Olivia, thank you for taking the time to share your experience with us! We're delighted to hear that you found our hotel to be clean, convenient, and located in a safe area. We understand that parking can sometimes be a challenge, but we're glad that our parking options provided convenience for you. Your kind words about our staff are greatly appreciated, and we'll be sure to pass along your compliments. We strive to offer value and comfort to all our guests, and we're pleased to know that we met your expectations. We look forward to welcoming you back for another great stay in the future! If there's anything else we can do to enhance your experience, please don't hesitate to let us know.Best Regards, Lexen Hotel - HollywoodGuest Experience Team

2/10 Väldigt dåligt

victor

Reste med familj och småbarn, Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The room was disgusting all the windows were open but it smelled like raid for roaches. Some of the lights didn’t work and the furniture was broken.
Bodde här 1 natt i mars 2024
Svar från Customer Care Team 25 mars 2024
Dear Victor, we sincerely apologize for the unacceptable conditions you encountered during your stay. Providing a clean and comfortable environment for our guests is our utmost priority, and we regret that we fell short of your expectations in every aspect. Your feedback regarding the cleanliness, maintenance issues, and overall condition of the room is deeply concerning, and we will share these matters immediately with our housekeeping and maintenance teams to ensure comprehensive improvements are made. Additionally, we apologize for any shortcomings in the level of service you received from our staff. This does not reflect the standards we aim to uphold, and we will share this with our team to ensure better experiences for our guests in the future. We understand your disappointment, and we appreciate your understanding. We hope to have the opportunity to regain your trust and welcome you back for a more satisfactory stay in the future. If there's anything else we can do to assist you, please don't hesitate to reach out.Best Regards, Lexen Hotel - HollywoodGuest Experience Team

10/10 Fantastiskt

Emilie

Reste i grupp, Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The parking per day was very expensive and its hard to park in that tiny alley. I wish they had a kitchenette with at least a microwave and soda machine.
Bodde här 1 natt i mars 2024
Svar från Customer Care Team 23 mars 2024
Dear Emilie, we appreciate your feedback regarding your recent stay. We apologize for any inconvenience you experienced with our parking fees and the challenges of parking in our designated area. We understand the importance of offering convenient amenities like a kitchenette with a microwave and a soda machine, and we'll certainly consider your suggestions for future improvements. Your comments are valuable to us as we strive to enhance the guest experience. If you have any further concerns or suggestions, please feel free to reach out. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.Best Regards, Lexen Hotel - HollywoodGuest Experience Team

10/10 Fantastiskt

Sharon

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Quiet, clean, friendly staff. No issues.
Bodde här 3 nätter i februari 2024
Svar från Customer Care Team 21 mars 2024
Dear Sharon, we're delighted to hear that you had a pleasant and hassle-free experience during your stay with us! Providing a quiet, clean, and welcoming environment for our guests is always our goal, and we're thrilled that you found our staff to be friendly and accommodating. Should you have any further comments or if there's anything we can do to make your next stay even more enjoyable, please feel free to reach out. Thank you for choosing to stay with us, and we look forward to hosting you again in the future!Best Regards, Lexen Hotel - HollywoodGuest Experience Team

6/10 Okej

Kim

Reste med familjen
Gillade inte: Bekvämligheter
Close to Hollywood boulevard
Bodde här 4 nätter i mars 2024
Svar från Customer Care Team 20 mars 2024
Dear Kim, we appreciate your feedback and are glad to hear that our proximity to Hollywood Boulevard was convenient for you. We're sorry to hear that you found the amenities lacking. We're always looking for ways to improve our offerings, so your input is valuable to us. If there are specific amenities you feel we could enhance or add, please feel free to share your suggestions with us. We hope to have the opportunity to exceed your expectations in the future.Best Regards, Lexen Hotel - HollywoodGuest Experience Team

8/10 Bra

Sofia

Gillade: Personal och service och boendets skick och faciliteter
Great place to stay!
Bodde här 2 nätter i mars 2024
Svar från Customer Care Team 20 mars 2024
Dear Sofia, thank you for your kind feedback! We're thrilled to hear that you had a great stay with us. If there's anything specific you loved about your experience or any areas where we can further improve, please don't hesitate to let us know. We hope to welcome you back for another wonderful stay soon!Best Regards, Lexen Hotel - HollywoodGuest Experience Team

10/10 Fantastiskt

Javier

Reste med sin partner
Great last minute stay . Clean and the rooms were very roomie.
Bodde här 2 nätter i mars 2024
Svar från Customer Care Team 18 mars 2024
Dear Javier, we're thrilled to hear that we could provide you with a great last-minute stay! Ensuring cleanliness and spacious accommodations for our guests is a top priority, and we're delighted that you found your room to be comfortable and roomy. If there's anything else we can do to make your next stay even better, please don't hesitate to reach out. We appreciate your feedback and look forward to welcoming you back again soon!Best Regards, Lexen Hotel - HollywoodGuest Experience Team

6/10 Okej

Yvette

Gillade inte: Personal och service
Just not what it looks like in pictures
Bodde här 1 natt i mars 2024
Svar från Customer Care Team 16 mars 2024
Dear Yvette, we're sorry to hear that your experience did not meet your expectations based on the pictures. Our team strives to provide the best service possible, and we apologize if we fell short during your stay. Your feedback is valuable to us, and we will use it to improve our services. If you have any specific concerns or would like to discuss your experience further, please feel free to contact us directly. We hope to have the opportunity to better serve you in the future.Best Regards, Lexen Hotel - HollywoodGuest Experience Team

6/10 Okej

Harold

Reste med familjen
Gillade inte: Bekvämligheter och boendets skick och faciliteter
The parking is horrible. I think there were 12 spaces. All with the exception of the Handicapped were Double Park spots. You had to pull all the way in to allow another car to park behind you locking you in. If you were the 2nd car you had to leave your keys at the desk. Half of the cars did not pull in completely. Very narrow space between buildings.To exit it required about a 20 point turn just to exit. Worst Ive ever seen. The Hotel accommodations were bare minimal. No breakfast offered. No place to put it. Super small hotel.I would not use again based on parking issues.
Bodde här 1 natt i mars 2024
Svar från Customer Care Team 11 mars 2024
Dear Harold, thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced with our parking facilities. We understand the challenges you faced, and we appreciate your patience. Please be assured that we are actively working to handle these issues and improve our parking arrangement. Regarding the amenities and breakfast, we regret any inconvenience caused by the limited offerings. We value your input and will use it to enhance our services. We hope you consider giving us another chance to provide you with a more comfortable and enjoyable stay in the future.Best Regards, Lexen Hotel - HollywoodGuest Experience Team

8/10 Bra

Carlo

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
We were out all day. It is near by from many touristic places. Hotel is clean do not expect restaurant, bar or breakfast good to go sleep. Parking is limited.
Bodde här 1 natt i februari 2024
Svar från Customer Care Team 5 mars 2024
Dear Carlo, thank you for taking the time to share your feedback. We're delighted to hear that our hotel's proximity to tourist attractions and cleanliness met your expectations. However, we acknowledge your observations about the limited parking and lack of additional amenities. We value your insights, and they will be shared with our team for consideration in our ongoing efforts to enhance our offerings. Should your travels bring you back to the area, we would love another opportunity to host you and provide an even more enjoyable experience.Best Regards, Lexen Hotel - HollywoodGuest Experience Team

6/10 Okej

Ryo

Reste med familjen
Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Personal och service
Room cleaning came on 9AM. It is too early for us.
Bodde här 2 nätter i februari 2024
Svar från Customer Care Team 28 feb. 2024
Dear Ryo, thank you for taking the time to share your feedback about your recent stay. We apologize for the inconvenience caused by the early arrival of our housekeeping staff. We understand that not everyone prefers morning cleaning, and we appreciate your understanding. Your comments are important to us, and we will use them to make adjustments to better accommodate our guests' preferences. If there's anything else you'd like to share or if there are specific ways we can enhance your experience, please don't hesitate to let us know. We value your patronage and hope to have the opportunity to welcome you back for a more comfortable stay.Best Regards, Lexen Hotel - HollywoodGuest Experience Team

10/10 Fantastiskt

Lonie

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Svar från Customer Care Team 27 feb. 2024
Dear Lonie, we're ecstatic to receive your positive rating! Thank you for choosing our hotel, and we're thrilled that you had such a positive experience. We look forward to having you back with us soon! Best Regards, Lexen Hotel - HollywoodGuest Experience Team

10/10 Fantastiskt

Meleigha

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great stay and would stay again
Bodde här 7 nätter i februari 2024
Svar från Customer Care Team 27 feb. 2024
Dear Meleigha, thank you for taking the time to share your positive experience with us! We are delighted to hear that you had a great stay, and we appreciate your kind words. Our team works hard to provide a comfortable and enjoyable experience for our guests, and we are pleased to know that we succeeded during your visit. We look forward to welcoming you back in the future. If there are any specific features or services you'd like to see improved or added, please feel free to share your suggestions with us.Best Regards, Lexen Hotel - HollywoodGuest Experience Team

4/10 Dåligt

Morris

Affärsresenär
Gillade: Renlighet
Gillade inte: Personal och service och bekvämligheter
There was no internet in my room making it frustrating to keep in touch with both famiy and work.
Bodde här 1 natt i februari 2024
Svar från Customer Care Team 13 feb. 2024
Dear Morris, we appreciate your feedback and apologize for any inconvenience you experienced due to the lack of internet connectivity in your room. Providing a seamless and reliable internet connection is important to us, and we regret that we fell short of your expectations in this regard. We are actively handling the issue to enhance our Wi-Fi services for future guests. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back and offer an improved experience.Best Regards, Lexen Hotel - HollywoodGuest Experience Team