Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Alan, thank you for giving us a lovely rating. We intend for our guests to experience bliss and peace and successfully meet their expectations at Sunset West Hotel by Best Western Saharan Hotel. Our responsibility is to ensure that you have the best time during your vacation, and your satisfaction makes us very pleased with our accommodations. We hope there were no lapses during your stay in accessing our facilities or receiving staff services. We can assure you that your next visit will be even more fruitful and fulfilling, so don't forget to let us know and book in advance for a refreshing guest experience!Best Regards, Customer Care Team

Dear guest, thank you so much for your stellar review! This means a lot to us. Hope you enjoyed your visit and we look forward to welcoming you back next time you visit the area. Safe travels! Best Regards, Customer Care Team

Hi Caroline, Thank you for posting a review of your recent stay with us. Although we are glad that the room looked exactly like how it had appeared in the pictures, we are sorry for the inconvenience you faced. We will definitely look into this issue with the smell and try our best to steer clear of it. Again, we are sorry for the inconvenience you faced as a result of the bathroom and bedsheet stains. Our attention to detail is usually exceptional but we apologize for missing the mark here. We will definitely ask our housekeeping crew to be more careful about this in the future. We are sorry for all our shortcomings. We hope that you will give us a second chance to earn back your trust! Best Regards, Customer Care Team

Dear Björn, We are delighted to have provided you with suitable accommodation for your trip here. We appreciate your kind rating, and we hope to welcome you back again before long.

Dear Kimmo, thank you so much for your stellar review! This means a lot to us. Hope you enjoyed your visit and we look forward to welcoming you back next time you visit the area. Safe travels!

Dear Klaous, we are happy to have served you well at the Sunset West Hotel. It is our pleasure that you were immensely satisfied with our lovely location, renovated accommodations, ample breakfast options, and the supermarket across the street. Customer service is of utmost importance to us, and we thrive on providing our best to our guests. We are thrilled that you had a relaxing time at our hotel, and we are just as excited to improve our services to deliver you a satisfying guest experience. We continually try to upgrade the quality of our rooms, and we're thrilled to hear you admire the value we offered. We shall be delighted to host you on all your visits to Hollywood, with our facilities running at their best.Best Regards, Customer Care Team

Dear Kelly, thank you for taking the time to positively rate your recent stay at our hotel. We are sorry that the inadequate parking facility marred your time with us. Please know that we will be looking into this and working on imporvements. We appreciate your feedback, hope to resolve this issue, and look forward to welcoming you back to Sunset West Hotel.Best Regards, Customer Care Team

Dear George, thank you so much for taking the time to review your stay at the Sunset West Hotel. We are aware that our convenient location provides our guests with the chance to explore tourist attractions in the city and easily access other areas of interest. We are glad to learn that this worked out perfectly for you, allowing you to truly enjoy what Hollywood offers, along with a clean and comfy stay. We were delighted to host you and would be more than happy to serve you again on your next trip!Best Regards, Customer Care Team

Dear Lacey, we are saddened and shocked to hear that you could not have a peaceful stay at our hotel. It is disappointing that we could not welcome and serve you in a fulfilling manner. We have discussed with the hotel management about taking severe action regarding the issue mentioned in your review. We are sorry that the presence of bed bugs in the room severely affected your stay. We have informed the administration to review your feedback and assess this matter carefully. It is imperative that we do what's necessary to resolve these issues without further delay, and we shall not shy away from improving our facilities and services.Best Regards, Customer Care Team

Dear Ana, thank you for letting us know you had a great stay at the Sunset West Hotel. We're glad our clean accommodations and lovely customer service impressed you. Providing excellent facilities and pleasant services is what we're all about, so it is exciting to hear that you had a fantastic time at our place. It was a pleasure to host you, and we look forward to having you back here to spend some more wonderful holiday time.Best Regards, Customer Care Team

Dear Melissa, we are saddened and shocked to hear that you did not have a good time at our hotel. While we are pleased to know that you appreciated our helpful staff team and convenient location, it is hugely disappointing that your time at the Sunset West Hotel was let down by the room's unsatisfactory layout, bedding, and other guests smoking in common areas. Our team has been notified of this negligent state of your room and reprimanded for their lack of awareness before allocating a room to our guests. We shall soon be upgrading the quality of our rooms, beds, and pillows with excellent housekeeping and regular maintenance services to ensure that such incidents do not occur again. We are sorry to hear about the discomfort you faced in our common grounds, so we would like to make it up to you. We assure you that we will tick all boxes to do right by you, and we hope to have you join us back here on your next holiday to Hollywood to make up for the impeccable service we failed to provide this time.Best Regards, Customer Care Team

Dear Evangelina, we appreciate your positive feedback on our convenient location, breakfast options, and friendly hotel manager. However, we apologize for any shortcomings you experienced with some of our staff members and high noise levels. Your feedback has been shared with our team for immediate improvement. We are committed to providing excellent service to all our guests and will take steps to ensure a more pleasant experience for you. As a hotel dedicated to offering a satisfying guest experience to all, we continually try to improve the variety and quality of services that we offer, so thank you for sharing your feedback. We can assure you that your next visit will be even more fruitful and fulfilling, so don't forget to let us know and book in advance for a refreshing guest experience!Best Regards, Customer Care Team