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Recensioner av Travelodge by Wyndham LAX

2 out of 5
Travelodge by Wyndham LAX
1804 E Sycamore Ave, El Segundo, CA

Recensioner

7,6

Bra

10 - Fantastiskt i betyg. 668 av 1806 recensioner" "
8 - Bra i betyg. 531 av 1806 recensioner" "
6 - Okej i betyg. 239 av 1806 recensioner" "
4 - Dåligt i betyg. 171 av 1806 recensioner" "
2 - Väldigt dåligt i betyg. 197 av 1806 recensioner" "

8,0/10

Renlighet

8,0/10

Personal och service

7,2/10

Bekvämligheter

7,6/10

Boendets skick och faciliteter

7,8/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Benny

Bodde här 1 natt i juli 2023
Svar från Customer Care Team 26 juli 2023
Thank you for taking the time to rate your recent stay at our hotel. We are thrilled that you had a great stay, and we hope to welcome you back again soon! Best Regards,Customer Care Team

8/10 Bra

Daniel

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i mars 2023
Svar från Customer Care Team 13 mars 2023
Hello Daniel,We are glad to receive feedback from you regarding your recent stay. While you didn't say much in your review, we hope that you had an awesome stay and that you were comfortable in your room. Please feel free to leave some comments/suggestions next time. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care TeamTravelodge LAX

8/10 Bra

Bo

Gillade: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
One night stay close to LAX airport
Perfect stay for a night before take-off. Nice and newly renovated rooms. Very close to the airport. Dirty floor, though. In overall very worth what you pay for.
Bodde här 1 natt i februari 2022
Svar från Customer Care Team 23 feb. 2022
Dear Bo, we appreciate you taking the time to review your stay with us and apologies for the dirty floor. We can mop multiple times a day and these floors are hard to keep clean in Los Angeles. We are currently looking into steam mops to see if it helps alleviate dust and dirt build up on these floors and will hopefully remedy this issue. We are happy the renovations were to your liking and the location was convenient. Thank you for choosing to stay with us at Travelodge LAX South.

8/10 Bra

Karin

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Clean and nice
Good service, clean room. Close to The airport and the hotel offered free airport shuttle, which was really nice.
Bodde här 1 natt i januari 2022
Svar från Customer Care Team 15 jan. 2022
Dear Karin, it is a pleasure to hear the services, room cleanliness, location and the shuttle to the airport were to your liking. We appreciate you taking the time to let us know what you liked about your stay and hope to have you return again in the future.

8/10 Bra

Isabelle

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bra värde för pengarna
Hotellet hade bra location och de erbjöd gratis shuttle till flygplatsen. Rummet var bekvämt.
Bodde här 1 natt i december 2021
Svar från Customer Care Team 23 dec. 2021
Vi är så glada att höra att du hade en bra upplevelse hos oss och tack för att du tog dig tid att berätta vad du tyckte om det. Vi hoppas att dina resor har varit bra och hoppas att vi ses igen. Tack för att du valde att bo hos oss på Travelodge LAX South.

10/10 Fantastiskt

Jolene

Affärsresenär
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Great stay nothing fancy but close and convenient for our outgoing flight
Bodde här 1 natt i maj 2024
Svar från Customer Care Team 16 maj 2024
Dear Jolene, we're delighted to hear that you had a great stay with us! Providing a convenient and comfortable experience for our guests is our top priority, and we're glad that our location met your needs for your outgoing flight. Your satisfaction is important to us, and we appreciate your positive feedback. If there's anything else we can do to make your next stay even more enjoyable or if you have any further feedback for us, please don't hesitate to let us know. We look forward to welcoming you back for another fantastic stay in the future!Best Regards, Customer Care TeamTravelodge LAX

10/10 Fantastiskt

margaret

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Close to Airport and transportation to Airport. Quiet
Bodde här 1 natt i mars 2024
Svar från Customer Care Team 16 maj 2024
Dear Margaret, we're thrilled to hear that our proximity to the airport and convenient transportation options meet your needs! Providing a quiet and comfortable environment for our guests is always our priority, and we're glad we could deliver that for you. Should you require accommodations in the area again, we'd be delighted to welcome you back for another pleasant stay. Thank you for choosing us!Best Regards, Customer Care TeamTravelodge LAX

6/10 Okej

Joe

Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
Multiple places online state that this location has a breakfast included. THIS IS NOT TRUE
Bodde här 1 natt i maj 2024
Svar från Customer Care Team 14 maj 2024
Dear Joe, we apologize for any confusion regarding breakfast inclusion, as it seems there may have been a discrepancy in the information provided online. Your feedback is invaluable, and we're sorry for any inconvenience or disappointment this may have caused during your stay. We'll be sure to review and update our online listings to ensure accuracy moving forward. While breakfast isn't currently offered, we're always looking for ways to improve our guests' experience, and we appreciate your understanding as we work to provide the best possible service. If there's anything else we can assist you with or if you have any further concerns, please feel free to reach out to our team directly. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a more seamless experience in the future.Best Regards, Customer Care TeamTravelodge LAX

8/10 Bra

Jose

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Nice
Bodde här 2 nätter i maj 2024
Svar från Customer Care Team 14 maj 2024
Dear Jose, thank you so much for your valuable feedback. It gives us immense pleasure to know that you were happy with your stay and we look forward to hosting you soon! Best Regards, Customer Care TeamTravelodge LAX

2/10 Väldigt dåligt

Kristi

Reste med familj och småbarn
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Looked nothing. Absolutely nothing like it was advertised. Shower or bath were impossible to use (thank god for sink baths) the banging a such outside was insane. No one wanted to help with anything. Felt like a massive inconvenience to almost everyone. Very disappointed on how it was advertised. A was nothing close to that. An the floors. When I say our feet were BLACK after walking on them. They were BLACK. Genuinely requesting a refund because this was ridiculous. Not being from the area. An treated as such a bother. Was very disheartening
Bodde här 1 natt i maj 2024
Svar från Customer Care Team 14 maj 2024
Dear Kristi, we are deeply sorry to learn about the numerous disappointments you experienced during your stay with us. Your feedback highlights critical areas where we have failed to meet both your expectations and our standards of service and hospitality. We sincerely apologize for the inconveniences caused by the condition of the room, including the difficulties with the shower, noise disturbances, cleanliness concerns, and the lack of assistance from our team. We understand the frustration and disappointment you must feel, and we're committed to handling these issues promptly and comprehensively. Your request for a refund is completely understandable, and we will ensure it is processed without delay. Please know that your comments have been taken seriously, and we are implementing measures to prevent similar issues from occurring in the future. We hope that you will allow us the opportunity to make amends and restore your faith in our establishment. Should you consider giving us another chance, we would be grateful for the opportunity to provide you with the exceptional experience you rightfully deserve. Thank you for bringing these matters to our attention, and we sincerely apologize for falling short of your expectations. Best Regards, Customer Care TeamTravelodge LAX

2/10 Väldigt dåligt

Harrison

Affärsresenär
Gillade: Renlighet
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
Terrible experience. Very rude staff. Construction everywhere. I couldn’t get the smell of paint out of the room. Maintenance walked in without knocking. Then to end my experience, the airport shuttle left me. After reserving a spot, I was instructed to wait in the Lobby. Shuttle proceeded to leave without notifying guests that were waiting in the lobby for shuttle. Staff didn’t seem to care.
Bodde här 1 natt i maj 2024
Svar från Customer Care Team 13 maj 2024
Dear Harrison, we're truly sorry to hear about the negative experience you had during your stay with us. It's disheartening to hear that you encountered rude staff, construction disturbances, and issues with maintenance entering your room without notice. Additionally, we deeply apologize for the inconvenience and frustration caused by missing the airport shuttle despite following instructions to wait in the lobby. This is certainly not the level of service or experience we aim to provide to our guests. Your feedback is incredibly valuable to us, and we will handle these issues with our team to ensure that they are rectified promptly. Rest assured, we take these matters seriously and will take steps to improve our services and communication to prevent such incidents from happening in the future. We understand your disappointment, and we sincerely apologize for falling short of your expectations. If there's anything we can do to make amends or assist you further, please don't hesitate to reach out to us directly. We truly hope to have the opportunity to regain your trust and welcome you back for a much-improved experience in the future.Best Regards, Customer Care TeamTravelodge LAX

10/10 Fantastiskt

Daniel

Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Personal och service
Bodde här 3 nätter i maj 2024
Svar från Customer Care Team 13 maj 2024
Dear Daniel, thank you so much for your stellar rating! This means a lot to us. We hope you enjoyed your visit and look forward to welcoming you back the next time you visit the area. Best Regards, Customer Care TeamTravelodge LAX

8/10 Bra

John

it was ok
Bodde här 1 natt i maj 2024
Svar från Customer Care Team 13 maj 2024
Dear John, thank you for your feedback. We're glad to hear that your overall experience was satisfactory. Your comfort and satisfaction are important to us, and we appreciate your understanding. If there's anything specific we can improve upon for your next visit, please feel free to let us know. We value your patronage and hope to welcome you back again soon. Best Regards, Customer Care TeamTravelodge LAX

6/10 Okej

Brenda

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
The bus never go for us my son was waiting and crying
Bodde här 1 natt i maj 2024
Svar från Customer Care Team 13 maj 2024
Dear Brenda, we are truly sorry to hear about the distressing experience you and your son had with the bus service. Your comfort and convenience are of utmost importance to us, and we apologize for any inconvenience caused by the delay. We understand the frustration and disappointment this situation may have caused, especially about cleanliness, staff service, and property conditions. Rest assured, we will investigate the matter further to ensure improvements are made and such incidents are not repeated in the future. Your feedback is invaluable to us, and we appreciate you bringing these concerns to our attention. We hope to have the opportunity to regain your trust and welcome you back for a much-improved experience. If there is anything else we can do to assist you, please do not hesitate to reach out to us directly.Best Regards, Customer Care TeamTravelodge LAX

8/10 Bra

marc

Gillade: Renlighet och personal och service
It was under construction.
Bodde här 1 natt i april 2024
Svar från Customer Care Team 13 maj 2024
Dear Marc, we apologize for any inconvenience caused by the construction during your stay. We understand that ongoing renovations can disrupt the guest experience, and we regret that this impacted your visit. We aim to improve our facilities to better serve our guests, and we appreciate your patience and understanding during this process. If there's anything specific you feel we could have done better to mitigate the impact of the construction on your stay, please let us know. Your feedback is valuable as we strive to provide a more comfortable and enjoyable experience for all our guests. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back once our renovations are complete.Best Regards, Customer Care TeamTravelodge LAX

2/10 Väldigt dåligt

Joshua

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i maj 2024
Svar från Customer Care Team 13 maj 2024
Dear Joshua, we're deeply disappointed to learn that your recent experience at our Travelodge did not meet your expectations. Providing a clean, comfortable, and welcoming environment, along with attentive service, is our top priority. We sincerely apologize for any shortcomings in cleanliness, staff service, or property conditions that you encountered during your stay. Your feedback is incredibly valuable to us, and we will share these concerns with our housekeeping and management teams immediately to ensure that necessary improvements are made. We understand the importance of maintaining high standards in all aspects of our hotel, and we're committed to rectifying any issues you've highlighted. If there's anything else we can do to assist you or if you would like to discuss your experience further, please don't hesitate to reach out to us directly. We appreciate your feedback and hope for the opportunity to regain your trust and provide you with a much-improved experience in the future.Best Regards, Customer Care TeamTravelodge LAX

8/10 Bra

Kerstin

Gillade: Renlighet, personal och service och bekvämligheter
The room was clean, the front desk was helpful and accommodating, and the airport shuttle was well organized and prompt. Definitely worth the stay if you want to be close to LAX the night before a flight. The area was somewhat noisy and part of the hotel was under construction. The rooms weren’t in perfect condition (some of the tiles in my bathroom were wobbly). Overall it was worth the price for one night.
Bodde här 1 natt i maj 2024
Svar från Customer Care Team 8 maj 2024
Dear Kerstin, thank you for choosing to stay with us and for taking the time to share your feedback! We're delighted to hear that you found our room clean, our front desk staff helpful, and our airport shuttle service well-organized and prompt. We apologize for any inconvenience caused by the noise and ongoing construction, as well as the condition of the tiles in your bathroom. Your comments will be shared with our team to handle these issues and ensure that we continue to improve our services and facilities. We're glad to hear that overall, your stay was worth the price for one night, and we hope to have the opportunity to welcome you back in the future for an even better experience!Best Regards, Customer Care TeamTravelodge LAX

4/10 Dåligt

Patricia

Gillade: Renlighet
Gillade inte: Personal och service
Rooms were clean. Staff were not helpful and shuttle service is not very good waited over 1.5 hrs. Definitely don't recommend for airport stay spend the extra money and go to Hilton or other hotel airport. Even Motel 6 shuttle passed twice before this one came.
Bodde här 1 natt i april 2024
Svar från Customer Care Team 2 maj 2024
Dear Patricia, we're truly sorry to hear about the inconvenience you experienced with our shuttle service and the lack of helpfulness from our staff during your stay. Providing prompt and reliable service, as well as helpful and attentive staff, are priorities for us, and we apologize for falling short of your expectations. Your feedback is valuable, and we'll use it to handle the issues you encountered to ensure a better experience for our guests in the future. We understand your frustration, and we appreciate your candidness. If there's anything else we can do to make it right or if you have any further concerns, please don't hesitate to reach out to us directly. We appreciate your feedback and hope to have the opportunity to regain your trust in the future.Best Regards, Customer Care TeamTravelodge LAX

8/10 Bra

XIN QIAN

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Near airport and convenient
Bodde här 1 natt i april 2024
Svar från Customer Care Team 2 maj 2024
Dear Xin, we're glad to hear that our hotel's proximity to the airport and convenience meet your needs! Providing a convenient location for our guests, especially travelers, is one of our top priorities. If there's anything else we can do to make your stay even more comfortable or if you have any further comments, please don't hesitate to let us know. We appreciate your feedback and look forward to welcoming you back for another great stay in the future!Best Regards, Customer Care TeamTravelodge LAX

6/10 Okej

Richard

Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
The motel was undergoing a remodel.
Bodde här 1 natt i april 2024
Svar från Customer Care Team 2 maj 2024
Dear Richard, we appreciate your understanding regarding the remodeling process at our motel. While we strive to minimize disruptions during renovations, we understand that they can impact our guests' experiences. Your patience and understanding are valued as we work to improve our facilities for future guests. If there's anything else we can do to accommodate you during your stay or if you have any further concerns, please don't hesitate to let us know. We appreciate your feedback and look forward to providing you with an enhanced experience once the remodel is complete. Thank you for choosing to stay with us. Best Regards, Customer Care TeamTravelodge LAX

8/10 Bra

K

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
空港からシャトルを出してくれるホテルだが、シャトルが出せない場合、LAXit(タクシー乗り場)から、ホテル指定のタクシーを使えば無料で送迎してくれます。 最初は、その指定の会社のタクシーが見つからなくて、ホテルに問い合わせたら、「それなら迎えにいくから待ってて」と言われました。結局、しばらくしたら、その会社のタクシーが来たので、無事に辿り着けました。 ホテルは、静かでいい環境です。フロント横に、飲み物やスナックも売っており、清潔感も十分です。 お風呂の使い方がイマイチ分かりずらいです。タップの上の突起を引っ張るとシャワーになります。
Bodde här 1 natt i april 2024
Svar från Customer Care Team 29 apr. 2024
Dear guest, we're glad to hear that you had a positive experience overall during your stay with us and that our shuttle service was able to assist you in reaching the hotel comfortably. Thank you for your kind words about our quiet environment, cleanliness, and availability of drinks and snacks. We appreciate your feedback regarding the bathroom and will take steps to ensure clearer instructions are provided for our guests. Your satisfaction is important to us, and we hope to welcome you back for another enjoyable stay in the future.Best Regards, Customer Care TeamTravelodge LAX

10/10 Fantastiskt

Alvin

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Clean and nice
Bodde här 1 natt i april 2024
Svar från Customer Care Team 29 apr. 2024
Dear Alvin, thank you for your kind words! We're delighted to hear that you found our hotel to be clean and nice. Providing a pleasant and comfortable experience for our guests is our top priority, and we're thrilled that we could meet your expectations. We appreciate your feedback and hope to welcome you back for another enjoyable stay soon! Best Regards, Customer Care TeamTravelodge LAX

10/10 Fantastiskt

Roberto

Reste med familjen
Gillade: Renlighet
Gillade inte: Bekvämligheter och boendets skick och faciliteter
Under construction
Bodde här 1 natt i april 2024
Svar från Customer Care Team 30 apr. 2024
Dear Roberto, we apologize for any inconvenience caused by the ongoing construction. We understand that it can disrupt your stay, and we appreciate your patience and understanding during this time. Our team is working diligently to minimize any disruptions and ensure that our guests still have a comfortable experience. If there's anything specific we can do to accommodate you during your stay, please don't hesitate to let us know. We hope to have the opportunity to welcome you back once the construction is complete, and we appreciate your understanding. Thank you for choosing to stay with us.Best Regards, Customer Care TeamTravelodge LAX

10/10 Fantastiskt

Alita

Reste med familjen
Gillade: Bekvämligheter
Very clean very comfortable beds
Bodde här 1 natt i april 2024
Svar från Customer Care Team 29 apr. 2024
Dear Alita, we're thrilled to hear that you found our hotel to be exceptionally clean and that you enjoyed the comfort of our beds! Providing a clean and comfortable environment is essential to us, and we're delighted that we could exceed your expectations in both regards. Thank you for your kind words, and we look forward to welcoming you back for another restful stay in the future!Best Regards, Customer Care TeamTravelodge LAX

10/10 Fantastiskt

Vera Irene

Gillade: Renlighet, personal och service och boendets skick och faciliteter
The hotel didn't have a shuttle on the day we arrived, but the hotel paid for our taxi ride, so that was okay. The room was nice and clean. We were placed in their building across the street from the office, this made our stay quiet. The shuttle quickly got us back to the airport.
Bodde här 1 natt i april 2024
Svar från Customer Care Team 26 apr. 2024
Dear Vera, we're glad to hear that despite the initial inconvenience with the shuttle, you found your stay satisfactory overall. Thank you for appreciating our efforts to accommodate you with a taxi ride and for recognizing the cleanliness of the room. It's great to know that being placed in the building across the street provided a quieter experience for you. We're also pleased that the shuttle service worked well for your return trip to the airport. Should your travels bring you back to the area, we'd be delighted to welcome you again for another pleasant stay.Best Regards, Customer Care TeamTravelodge LAX

6/10 Okej

Vera

Gillade: Renlighet, personal och service och boendets skick och faciliteter
The room was nice, clean and spacious. Our room was right in front of the area where the shuttle picks up in the morning. We were woken up every hour starting at 5 am.
Bodde här 1 natt i april 2024
Svar från Customer Care Team 26 apr. 2024
Dear Vera, we appreciate you sharing your experience with us, and we're pleased to hear that you found the room nice, clean, and spacious. However, we apologize for the disturbance caused by the shuttle pickup noise. Your feedback is important to us, and we'll take steps to handle this issue to ensure a more restful stay for our guests in the future. If you decide to stay with us again, please let us know your preferences, and we'll do our best to accommodate you in a quieter location. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more peaceful experience.Best Regards, Customer Care TeamTravelodge LAX

10/10 Fantastiskt

John D

Gillade: Personal och service och bekvämligheter
Quiet luttle hotwl close to LAX and alot of other things
Bodde här 2 nätter i april 2024
Svar från Customer Care Team 24 apr. 2024
Dear John, we're delighted to hear that you enjoyed your stay at our quiet hotel conveniently located near LAX and other attractions! Providing our guests with a peaceful and convenient experience is important to us, and we're pleased that our location meets your needs. If there's anything else we can do to enhance your experience or if you have any further comments, please don't hesitate to let us know. We appreciate your feedback and hope to welcome you back for another great stay in the future!Best Regards, Customer Care TeamTravelodge LAX

10/10 Fantastiskt

Clifford

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great location near airport. Many dining options nearby.
Bodde här 1 natt i april 2024
Svar från Customer Care Team 24 apr. 2024
Dear Clifford, we're thrilled to hear that you enjoyed our hotel's convenient location near the airport and the abundance of dining options nearby! Providing our guests with easy access to transportation and nearby amenities is a top priority for us, and we're glad you found it convenient during your stay. If there's anything else we can do to enhance your experience or if you have any further comments, please don't hesitate to let us know. We appreciate your feedback and hope to welcome you back for another great stay in the future!Best Regards, Customer Care TeamTravelodge LAX

10/10 Fantastiskt

Liam

Bodde här 2 nätter i april 2024
Svar från Customer Care Team 13 maj 2024
Dear Liam, thank you so much for your stellar rating! This means a lot to us. We hope you enjoyed your visit and look forward to welcoming you back the next time you visit the area. Best Regards, Customer Care TeamTravelodge LAX

2/10 Väldigt dåligt

Tammy

Reste med familjen
Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
After a 13 hour flight from Barcelona there was no shuttle service offered. We had to pay an extra 20.50 for taxi. I booked this property because it was described being renovated a free shuttle to the hotel. I’m very disappointed.
Bodde här 1 natt i april 2024
Svar från Customer Care Team 22 apr. 2024
Dear Tammy, we apologize for the inconvenience you experienced upon arrival. Your feedback is valuable to us, and we regret that our shuttle service was not available as expected. Please rest assured that we will share this issue with our team to ensure that our guests are provided with accurate information and timely assistance. We understand your disappointment and hope that you will give us another opportunity to exceed your expectations in the future. If there's anything else we can do to assist you, please don't hesitate to reach out. Best Regards, Customer Care TeamTravelodge LAX

10/10 Fantastiskt

Arielle

Gillade: Renlighet, personal och service och boendets skick och faciliteter
:)
Bodde här 1 natt i april 2024
Svar från Customer Care Team 22 apr. 2024
Dear Arielle, we appreciate the awesome rating that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards, Customer Care TeamTravelodge LAX

10/10 Fantastiskt

Bryan

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great stay! Thank you
Bodde här 1 natt i april 2024
Svar från Customer Care Team 22 apr. 2024
Dear Bryan, we're thrilled to hear that you had a great stay with us! Thank you for choosing our hotel, and we appreciate your positive feedback. If you ever find yourself in the area again, we'd love to welcome you back for another wonderful experience. Safe travels, and see you next time!Best Regards, Customer Care TeamTravelodge LAX

8/10 Bra

douglas

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staff very nice, convenient location & nice rooms AC unit in room 112 very noising, needs to be fixed
Bodde här 2 nätter i april 2024
Svar från Customer Care Team 22 apr. 2024
Dear Douglas, thank you for taking the time to share your feedback with us. We're glad to hear that you found our staff friendly and helpful and that you enjoyed the convenient location and the quality of our rooms. However, we apologize for any inconvenience caused by the noisy AC unit in room 112. Our maintenance team will be promptly notified to handle this issue and ensure that it is resolved as soon as possible. We appreciate your patience and understanding, and we hope to have the opportunity to welcome you back for a more comfortable stay in the future.Best Regards, Customer Care TeamTravelodge LAX

8/10 Bra

Trisha Mae

Bodde här 4 nätter i april 2024
Svar från Customer Care Team 22 apr. 2024
Dear Trisha, we're delighted to receive your positive rating! Thank you for choosing to stay with us and for sharing your feedback. We look forward to hosting you soon! Best Regards, Customer Care TeamTravelodge LAX

4/10 Dåligt

Vanessa

Gillade: Renlighet
Gillade inte: Personal och service
Hotel should warn others about the reconstruction that is happening from 8am to 6pm.
Bodde här 1 natt i april 2024
Svar från Customer Care Team 22 apr. 2024
Dear Vanessa, we apologize for any inconvenience caused by the ongoing reconstruction during your stay. Your feedback is valuable to us, and we will consider it to ensure that future guests are adequately informed about any potential disruptions. We aim to provide a comfortable and enjoyable experience for all our guests, and we regret if this was not fully met during your visit. Thank you for bringing this to our attention, and we hope to have the opportunity to better serve you in the future.Best Regards, Customer Care TeamTravelodge LAX

6/10 Okej

Hugh

Affärsresenär
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Convenient to LAX and nearby dining etc. Refurbished rooms but driveway etc tatty. Reception staff didn't seemed interested.
Bodde här 1 natt i mars 2024
Svar från Customer Care Team 19 apr. 2024
Dear Hugh, we're pleased to hear that you found our hotel conveniently located near LAX and appreciated the nearby dining options. Additionally, we're glad that you liked our refurbished rooms. However, we apologize for any inconvenience caused by the condition of our driveway and the lack of engagement from our reception staff. Providing excellent service and maintaining our facilities are priorities for us, and we regret that we fell short of your expectations in these areas. Your feedback is important to us, and we will review these concerns with our team to ensure improvements are made. We appreciate your understanding, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future. If there's anything else we can do to enhance your experience, please don't hesitate to let us know.Best Regards, Customer Care TeamTravelodge LAX

6/10 Okej

Oleg

Gillade: Renlighet och personal och service
Everything as expected for $140
Bodde här 1 natt i april 2024
Svar från Customer Care Team 18 apr. 2024
Dear Oleg, we're delighted to hear that your stay met your expectations! Providing a comfortable experience at a fair price is our goal, and we're glad we could deliver on that for you. If there's anything specific you feel we could improve upon to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back again soon!Best Regards, Customer Care TeamTravelodge LAX

4/10 Dåligt

Sarah

Bodde här 2 nätter i april 2024
Svar från Customer Care Team 8 maj 2024
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

6/10 Okej

Sarah

Reste med familjen
Gillade inte: Bekvämligheter
This property was fine but very noisy. It made it very difficult to get a good sleep.
Bodde här 1 natt i april 2024
Svar från Customer Care Team 18 apr. 2024
Dear Sarah, thank you for choosing to stay with us, and we appreciate your feedback. We're sorry to hear that noise disrupted your sleep during your stay. Ensuring our guests have a comfortable and restful experience is a top priority for us. We'll look into ways to minimize noise disturbance in the future, whether through improved insulation or other means. We hope you'll consider giving us another opportunity to provide you with a more peaceful stay in the future.Best Regards, Customer Care TeamTravelodge LAX

10/10 Fantastiskt

Shawn

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice hotel currently being renovated but comfortable
Bodde här 1 natt i mars 2024
Svar från Customer Care Team 17 apr. 2024
Dear Shawn, thank you for your feedback! We're thrilled to hear that you found our hotel comfortable despite the ongoing renovations. We appreciate your patience and understanding during this time, and we're glad that you were still able to enjoy your stay with us. Our team is working hard to improve our facilities, and we hope to welcome you back in the future to experience our fully renovated hotel. If there's anything else we can assist you with, please don't hesitate to let us know. Thank you for choosing to stay with us!Best Regards, Customer Care TeamTravelodge LAX

8/10 Bra

Rui

Reste med familjen
Gillade: Personal och service och boendets skick och faciliteter
The hotel staff are very nice and polite. The property is undergoing a renovation. They are modern, clean and comfortable. The property, being close to the airport, is busy and noisy. The room we stayed at was on the lower level, even though I asked for second floor. It was an honest mistake by the front staff and no harm done, although you can certainly hear the people in the room above walk around and make noise. All in all, clean, comfortable, and more than enough for a couple nights stay for the price.
Bodde här 1 natt i april 2024
Svar från Customer Care Team 17 apr. 2024
Dear Rui, thank you for taking the time to share your feedback with us. We're delighted to hear that you found our staff to be polite and accommodating, and we appreciate your understanding regarding the room assignment oversight. We apologize for any inconvenience caused by the noise from neighboring guests and the ongoing renovations. Your comments will be shared with our team as we continuously strive to improve our guest experience. We're pleased to hear that you found your room to be clean, comfortable, and a good value for your stay. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience. If there's anything else we can assist you with, please don't hesitate to let us know. Thank you for choosing to stay with us. Best Regards, Customer Care TeamTravelodge LAX

10/10 Fantastiskt

Leanne

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Staff nice and friendly. Helpful. Great fit for a stop over. Good decent rooms Very happy with the hotel.
Bodde här 1 natt i april 2024
Svar från Customer Care Team 16 apr. 2024
Dear Leanne, we're thrilled to hear that you had such a positive experience during your stopover with us! Providing friendly and helpful service to our guests is our priority, and we're delighted that you found our staff nice, friendly, and accommodating. It's wonderful to know that you were satisfied with your room and overall experience at our hotel. Thank you for your kind words, and we look forward to welcoming you back for another great stay in the future!Best Regards, Customer Care TeamTravelodge LAX

6/10 Okej

Robert

First they take $100 deposit and its not a good place to stay And to pay an extra $20 for parking not cool
Bodde här 1 natt i april 2024
Svar från Customer Care Team 16 apr. 2024
Dear Robert, we apologize for any inconvenience caused by the deposit and parking fee. We understand your concerns and appreciate your feedback. We'll take your comments into consideration as we continuously strive to improve our services and offerings. If there's anything else we can assist you with, please don't hesitate to let us know. We value your business and hope to have the opportunity to provide you with a better experience in the future.Best Regards, Customer Care TeamTravelodge LAX

8/10 Bra

Josephine, Las Vegas

Gillade: Personal och service och boendets skick och faciliteter
Very convenient to the airport.
Bodde här 1 natt i april 2024
Svar från Customer Care Team 15 apr. 2024
Dear Josephine, we're thrilled to hear that our convenient location near the airport made your stay more enjoyable. Your satisfaction is our top priority, and we're grateful for your positive feedback. Should your travels bring you back to the area, we'd love to welcome you for another comfortable stay. Thank you for choosing us!Best Regards, Customer Care TeamTravelodge LAX

4/10 Dåligt

Susan M

Reste i grupp, Reste med familjen
Gillade: Renlighet
Gillade inte: Boendets skick och faciliteter
The door sill was 2 inches below the door. The building was under renovations and very noisy.
Bodde här 1 natt i april 2024
Svar från Customer Care Team 15 apr. 2024
Dear Susan, we apologize for any inconvenience caused by the door sill and the noise from ongoing renovations during your stay. Your comfort is important to us, and we regret that we fell short of providing a peaceful environment. Please know that we take your feedback seriously and are tackliing these issues promptly to ensure a more enjoyable experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved stay.Best Regards, Customer Care TeamTravelodge LAX

10/10 Fantastiskt

Janet

Gillade: Bekvämligheter
It was a great stay. Loved the shuttle. So convenient.
Bodde här 1 natt i april 2024
Svar från Customer Care Team 15 apr. 2024
Dear Janet, we're thrilled to hear that you had a great stay and that you found our shuttle service to be convenient. Providing hassle-free transportation options is one of our priorities, and we're delighted that it enhanced your experience with us. Thank you for choosing our hotel, and we look forward to welcoming you back for another enjoyable stay in the future!Best Regards, Customer Care TeamTravelodge LAX

2/10 Väldigt dåligt

Seth

Reste med familj och småbarn, Reste med sin partner
Gillade inte: Personal och service och boendets skick och faciliteter
I booked the property on Expedia and went to the designated shuttle pickup location. It was already around 10 pm, and I had children in tow, so catching an Uber over wasn't an option. I called two different phone numbers approximately 4-6 times each, without any answer. Eventually I called central reservations, and they put me on hold, where eventually they disconnected the call after waiting 20 minutes on hold attempting to get ahold of the hotel. By midnight I had watched every other hotel shuttle come and go several times, and was through waiting, (flight boarded early in the am the following morning), and I waited out a completely miserable night in the airport. Sometime in the middle of the night, I received an email saying that I had missed the shuttle and it was my fault. Still haven't received any refund, but I will definitely be challenging this with my credit card.
Bodde här 1 natt i april 2024
Svar från Customer Care Team 16 apr. 2024
Dear Seth, we deeply regret the inconvenience you experienced during your recent stay. It is distressing to hear about the challenges you encountered with our shuttle service and the lack of responsiveness from our staff. This falls far below the standard of service we strive to uphold. We sincerely apologize for the frustration and discomfort this caused, especially with children in tow. Rest assured, we are thoroughly investigating the communication breakdown and handling it with our team to prevent such incidents in the future. Additionally, we understand the importance of timely refunds and will expedite the process for you. We value your feedback and the opportunity to make amends. Should you reconsider, we would love the chance to restore your faith in our property with a complimentary stay and a personalized service to ensure a seamless experience.Best Regards, Customer Care TeamTravelodge LAX

10/10 Fantastiskt

Kevin

Bodde här 1 natt i april 2024
Svar från Customer Care Team 2 maj 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Bra

Michele

Bodde här 1 natt i april 2024
Svar från Customer Care Team 2 maj 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

6/10 Okej

Lawrence

Gillade: Personal och service
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Just ok
Bodde här 1 natt i april 2024
Svar från Customer Care Team 12 apr. 2024
Dear Lawrence, we're sorry to hear that your experience was just okay. Our goal is always to provide excellent service and accommodations, so we'd appreciate any feedback you might have on how we can improve. Your satisfaction is important to us, and we hope to have the opportunity to exceed your expectations in the future. If there's anything specific you'd like to share with us, please feel free to reach out.Best Regards, Customer Care TeamTravelodge LAX