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Recensioner av Travelodge by Wyndham Whittier

2 out of 5
Travelodge by Wyndham Whittier
11530 Whittier Blvd, Whittier, CA

Recensioner

6,8
10 - Fantastiskt i betyg. 39 av 120 recensioner" "
8 - Bra i betyg. 21 av 120 recensioner" "
6 - Okej i betyg. 19 av 120 recensioner" "
4 - Dåligt i betyg. 20 av 120 recensioner" "
2 - Väldigt dåligt i betyg. 21 av 120 recensioner" "

6,2/10

Renlighet

6,8/10

Personal och service

6,0/10

Bekvämligheter

6,8/10

Boendets skick och faciliteter

6,2/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Marlene

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
We left in the morning and returned around Noon and our room hadn't been cleaned. But after speaking with the Attendant, things were fixed. I know they only have 2 ladies that do the cleaning. Maybe they need to hire more people.
Bodde här 2 nätter i maj 2024

4/10 Dåligt

Felix M

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i maj 2024

2/10 Väldigt dåligt

rosa

Gillade inte: Personal och service
Bodde här 1 natt i maj 2024
Svar från Guest Relations Specialist 15 maj 2024
Hi Rosa,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.

4/10 Dåligt

Alexis

Reste med sin partner
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
booked the suite room at this travelodge and the bedsheets were completely disgusting and stained and did not get a replacement set when requested. also tub was dirty which make no point to book this room which is why we did in the first place
Bodde här 3 nätter i april 2024
Svar från Guest Relations Specialist 14 maj 2024
Hi Alexis,We sincerely apologize for the inconvenience you experienced during your stay at our Travelodge. Maintaining cleanliness is a top priority for us, and we regret that we fell short of our usual standards in this instance. We have addressed the issues you mentioned with our housekeeping team to ensure such lapses are not repeated. Your feedback is invaluable to us as we strive to provide a comfortable and enjoyable experience for all our guests.

10/10 Fantastiskt

Alex

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Thanks
Bodde här 1 natt i maj 2024
Svar från Guest Relations Specialist 15 maj 2024
Hi Alex,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

10/10 Fantastiskt

Roberto

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It was very nice, could use a blanket though
Bodde här 4 nätter i maj 2024
Svar från Guest Relations Specialist 13 maj 2024
Hi Roberto,We appreciate your positive feedback about your stay with us! It's great to hear that you found our hotel nice. We'll certainly take your suggestion regarding the blanket into consideration for future improvements. If there's anything else we can do to enhance your experience during your next visit, please don't hesitate to let us know. Thank you for choosing to stay with us, and we look forward to welcoming you back soon!

2/10 Väldigt dåligt

Lailah

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i maj 2024
Svar från Guest Relations Specialist 14 maj 2024
Hi Lailah,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.

8/10 Bra

Jafaeth Alberto

Gillade: Renlighet, personal och service och boendets skick och faciliteter
.
Bodde här 3 nätter i maj 2024
Svar från Guest Relations Specialist 13 maj 2024
Hi Jafaeth Alberto,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.

8/10 Bra

Edwin

Reste med sin partner
Gillade: Renlighet och bekvämligheter
Gillade inte: Personal och service
The stay was okay I just wish the room was cleaned up every day like most hotels that I’ve stayed at.
Bodde här 4 nätter i maj 2024
Svar från Guest Relations Specialist 8 maj 2024
Hi Edwin,We're sorry to hear that your experience didn't meet your expectations. At our hotel, we prioritize cleanliness and aim to provide exceptional service to all our guests. However, to respect our guests' privacy and preferences, we offer housekeeping upon request. This allows us to tailor our services to individual needs while maintaining a high standard of cleanliness throughout your stay. We appreciate your feedback and hope to have the opportunity to exceed your expectations in the future.

2/10 Väldigt dåligt

jose

Reste med familjen
Gillade inte: Renlighet och personal och service
Bad service,
Bodde här 3 nätter i maj 2024
Svar från Guest Relations Specialist 8 maj 2024
Hi Jose,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.

4/10 Dåligt

Samuel

Gillade inte: Renlighet och personal och service
I stayed 3 nights in a non smoking room. When I walked in the door I could smell something was off but thought nothing of it. The next morning I noticed that the smoke alarm was covered with a sandwich bag which now confirms a previous guest was smoking in the room. When I went to have a shower there was a wash cloth from the previous guest still over the shower head filled with hair as well as short hair all over the walls of the shower. I went to the office and asked for the room to be serviced and shower to be cleaned whilst I was out. I came back to find that while the room had been serviced but the shower was not cleaned. After going back to reception I was told that the room had been cleaned but made the staff member come and see my issues. The cleaning staff who was just leaving came back into the room and finally cleaned the shower. Will not be staying here again
Bodde här 3 nätter i april 2024
Svar från Guest Relations Specialist 4 maj 2024
Hi Samuel,We sincerely apologize for the inconvenience you experienced during your recent stay at our hotel. Maintaining the highest standards of cleanliness is of utmost importance to us, and we regret that your room did not meet these expectations upon your arrival. Rest assured, we have addressed these issues with our housekeeping team to ensure such oversights are not repeated. Your feedback is invaluable to us as it helps us to continuously improve our services. We understand your frustration and hope you would reconsider staying with us in the future, allowing us the opportunity to regain your trust.

10/10 Fantastiskt

KADE

Reste med familj och småbarn, Reste med familjen, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
.
Bodde här 1 natt i februari 2024
Svar från Guest Relations Specialist 2 maj 2024
Hi Kade,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

6/10 Okej

Cristian

Reste med familjen
Gillade: Personal och service
Gillade inte: Renlighet
Service was great, quality of facilities not so great. Good overall.
Bodde här 4 nätter i april 2024
Svar från Guest Relations Specialist 28 apr. 2024
Hi Cristian,We're thrilled to hear that you found our service exceptional during your stay with us. Providing top-notch service is our priority, and we're delighted that it met your expectations. While we strive for excellence in all aspects of our establishment, we understand that there may be areas where we can improve, and your feedback regarding the facilities is duly noted. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for an even better experience in the future.

2/10 Väldigt dåligt

Corrina

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
If I can give this place one star I would the toliet and shower where do dirty had to go buy shower shoes and my own scrubbers bring your own towels I’m dead serious and don’t forget the beds they where dirty af
Bodde här 6 nätter i april 2024
Svar från Guest Relations Specialist 28 apr. 2024
Hi Corrina,We deeply regret any inconvenience experienced during your stay. Our team takes cleanliness and guest satisfaction seriously, and we assure you that your feedback will be addressed promptly. Rest assured, we uphold rigorous standards of hygiene and regularly inspect our facilities to ensure a comfortable and enjoyable stay for all our guests. We appreciate your candor and hope to have the opportunity to exceed your expectations in the future.

2/10 Väldigt dåligt

Corrina

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 7 nätter i april 2024
Svar från Manager 26 apr. 2024
Hello Corrina,We're sorry to hear that your experience did not meet your expectations. Please don't hesitate to reach out to our team to share any details about your stay so we can address any concerns you may have. We hope to have the opportunity to welcome you back in the future.

8/10 Bra

David

Gillade: Renlighet
Bodde här 4 nätter i april 2024
Svar från Guest Relations Specialist 24 apr. 2024
Hi David,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.

10/10 Fantastiskt

Gary

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great staff!
Bodde här 1 natt i april 2024
Svar från Guest Relations Specialist 23 apr. 2024
Hi Gary,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating and comments about our great staff, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

4/10 Dåligt

Marleen

Gillade: Personal och service och boendets skick och faciliteter
Gillade inte: Renlighet
Bodde här 3 nätter i april 2024
Svar från Guest Relations Specialist 20 apr. 2024
Hi Marleen,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.

2/10 Väldigt dåligt

Marla

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Disgusting! Was given a room where someone was murdered! Blood stains all over the wall and a huge circle of stained blood on the bed! When asked to be moved the owner had the audacity to get upset I asked. I showed him pictures and told him “you sleep there”. Completely rude and unwelcoming
Bodde här 1 natt i april 2024
Svar från Guest Relations Specialist 17 apr. 2024
Hi Marla,We deeply apologize for the distressing experience you encountered during your stay. The cleanliness and safety of our accommodations are of paramount importance to us, and we take reports of this nature very seriously. Rest assured, we are conducting a thorough investigation into the matter to address any potential lapses in our protocols. Your feedback is invaluable, and we are committed to ensuring that all our guests enjoy a comfortable and pleasant stay with us.

6/10 Okej

Nicolas

Reste med sin partner
The towels are so rough and very old. The toiletries are quite less average standard. Parking was a challenge.
Bodde här 3 nätter i april 2024
Svar från Guest Relations Specialist 16 apr. 2024
Hi Nicolas,We appreciate your feedback and apologize for any inconvenience you experienced during your stay. Regarding the towels, we continuously strive to maintain high standards, and we will address this concern with our housekeeping team to ensure all linens meet our guests' expectations. As for the toiletries, we regularly review and update our offerings to enhance guest satisfaction, and we will take your comments into consideration for future improvements. Regarding parking, we understand it can be challenging at times, especially during peak hours, and we are exploring potential solutions to alleviate this issue for our guests.

4/10 Dåligt

Ozan

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i april 2024
Svar från Guest Relations Specialist 17 apr. 2024
Hi Ozan,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.

10/10 Fantastiskt

Fortino

Bodde här 6 nätter i april 2024
Svar från Guest Relations Specialist 16 apr. 2024
Hi Fortino,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

2/10 Väldigt dåligt

Patrick

Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
6 police cars at the entrance due to some issue. Waited for 45 minutes outside. Location was unsafe.
Bodde här 1 natt i april 2024
Svar från Manager 12 apr. 2024
Hello Patrick, We regret any inconvenience caused during your recent stay. The safety and security of our guests are of utmost importance to us, and we are working closely with the local authorities to address any concerns. Your feedback is valued as it helps us improve our services for all future guests. Thank you for bringing this matter to our attention.

4/10 Dåligt

Ancizar

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
It’s dirty
Bodde här 6 nätter i april 2024
Svar från Manager 12 apr. 2024
Hello Ancizar, We appreciate your feedback and apologize for any inconvenience caused. Your comments have been noted for our improvement. Thank you for bringing this to our attention.

2/10 Väldigt dåligt

Mae

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i april 2024
Svar från Guest Relations Specialist 9 apr. 2024
Hi Mae,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.

2/10 Väldigt dåligt

Jessica

Affärsresenär
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The room had a strong smell of cleaning chemicals, which was quite off-putting. Additionally, the blankets provided were raggedy and the towels were dirty and dingy. Overall, it was not a pleasant stay due to these issues.
Bodde här 1 natt i april 2024
Svar från Guest Relations Specialist 9 apr. 2024
Hi Jessica,We appreciate your feedback and apologize for any inconvenience caused during your stay. Rest assured, we take cleanliness and comfort seriously, and your concerns will be addressed with our housekeeping team to ensure such issues are rectified promptly. Our aim is to provide a comfortable and enjoyable experience for all our guests, and we will strive to meet those expectations in the future. Thank you for bringing these matters to our attention.

8/10 Bra

Ana

Bodde här 7 nätter i mars 2024
Svar från Guest Relations Specialist 28 apr. 2024
Hi Ana,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.

8/10 Bra

Raul

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I stayed to attend a Dodger game. Location not far from stadium, clean room and friendly Asian administration. Close to freeways.
Bodde här 3 nätter i mars 2024
Svar från Guest Relations Specialist 7 apr. 2024
Hi Raul,We're thrilled to hear that our hotel's convenient location made attending the Dodger game a breeze for you. Our commitment to cleanliness ensures that every guest enjoys a comfortable stay, and it's great to know that you found your room to be clean. We take pride in our diverse team, and we're glad to hear that our management team provided friendly service throughout your stay. Being situated close to freeways adds another layer of convenience for our guests, making transportation hassle-free.

6/10 Okej

Jordan

Gillade inte: Personal och service
Need to be attentive for the daily cleaning and more channels and better bed sheets
Bodde här 3 nätter i mars 2024
Svar från Manager 5 apr. 2024
Hello Jordan, We appreciate your feedback regarding daily cleaning and amenities. Guest input helps us improve our services continuously. For a wider range of channels and bedding preferences, kindly reach out to our management team directly for future stays.

8/10 Bra

Pedro

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i mars 2024
Svar från Manager 7 apr. 2024
Hello Pedro,We are thrilled to hear that you had a pleasant stay with us! We look forward to welcoming you back soon for another enjoyable experience.

4/10 Dåligt

Mark

Gillade inte: Renlighet
Bodde här 1 natt i mars 2024
Svar från Guest Relations Specialist 1 apr. 2024
Hi Mark,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.

10/10 Fantastiskt

Kelianne

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Gillade inte: Bekvämligheter
Accommodating, quiet, conveniently located
Bodde här 6 nätter i mars 2024
Svar från Manager 29 mars 2024
Hello Kelianne,We appreciate your positive feedback on our convenient location and quiet atmosphere. Thank you for highlighting our accommodating team. Your satisfaction is our priority, and we're thrilled to hear you enjoyed your stay with us.

8/10 Bra

Luis, Lynwood

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff was friendly, I spent three nights and only one person failed to clean the room, the television didn't work and they didn't repair it.
Bodde här 3 nätter i mars 2024
Svar från Guest Relations Specialist 27 mars 2024
Hi Luis,We appreciate your feedback and apologize for the inconvenience you experienced during your stay. Our team strives to maintain a high standard of cleanliness, and we regret that there was a lapse in service with regard to your room not being cleaned on one occasion. Regarding the issue with the television, we apologize for any inconvenience this may have caused and assure you that we are actively working to address and resolve any technical issues to enhance the overall guest experience. Your comments have been noted, and we will use them to further improve our services for future guests.

6/10 Okej

Chris

Affärsresenär
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
Very small parking lot. Cars are parked wherever there's space. Loud and noisy from the facility being on the street. Poor maid service.
Bodde här 6 nätter i mars 2024
Svar från Guest Relations Specialist 24 mars 2024
Hi Chris,We sincerely appreciate your feedback and apologize for any inconvenience you experienced during your stay. While our parking lot size is limited, we strive to accommodate all guests to the best of our ability. Regarding noise disturbances, being located on a bustling street can indeed lead to occasional disruptions, and we apologize if this impacted your comfort. We'll address your concerns regarding maid service internally to ensure our standards are consistently met. Thank you for bringing these issues to our attention, as we're committed to continuously improving our guests' experience.

8/10 Bra

José Enrique Rafael Vera

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Todo bien
Bodde här 4 nätter i mars 2024
Svar från Guest Relations Specialist 16 mars 2024
Hi Jose,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your comments and high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

6/10 Okej

Marybel

Affärsresenär, Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Home was not very clean it was Dusty and rappers were still left from previous guess. Bathtub and sink Had hair from previous guests Spiders and small insects we're crawling in the bathroom. The phone in the room was not connected so could not contact front desk show the front desk manager there was no cord connected to the phone and needed phone in the room to be connected in case of an emergency manager never returned with the cord did not have a phone in the room. No closet or coffee maker in the room very basic refrigerator was not very clean.
Bodde här 3 nätter i mars 2024
Svar från Guest Relations Specialist 16 mars 2024
Hi Marybel,We sincerely apologize for any inconvenience caused during your stay. We take cleanliness very seriously and strive to maintain the highest standards in our rooms. Our housekeeping team has been notified to ensure thorough inspections and cleaning procedures are followed diligently. Additionally, we'll address the issue with the phone in the room to ensure all communication channels are operational for our guests' safety and convenience. While we regret that your experience fell short of expectations, we appreciate your feedback as it helps us improve our services.

10/10 Fantastiskt

Stefanie

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staff was friendly and helpful for my stay. I felt safe, it was quiet and convenient. I definitely recommend it
Bodde här 3 nätter i mars 2024
Svar från Guest Relations Specialist 6 mars 2024
Hi Stefanie,We're thrilled to hear that you found our staff to be friendly and helpful during your stay. Ensuring our guests feel safe and comfortable is always a top priority for us, and we're pleased to hear that you enjoyed a peaceful and convenient experience. Your recommendation means a lot to us, and we look forward to welcoming you back on your next visit.

2/10 Väldigt dåligt

Lynn

Affärsresenär
Gillade: Personal och service
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Very unsafe to travel alone. Left after first night. Noisy. Had to keep TV on.
Bodde här 2 nätter i februari 2024
Svar från Guest Relations Specialist 5 mars 2024
Hi Lynn,We're truly sorry to hear about your experience at our hotel. However, safety is our utmost priority, and we take all necessary measures to ensure the well-being of our guests. Our location is regularly monitored and our premises are equipped with security measures to provide a secure environment. Regarding noise disturbances, we apologize for any inconvenience caused and encourage guests to notify our staff immediately so we can address the issue promptly. Rest assured, we continuously strive to improve our guests' experiences and appreciate your feedback.

4/10 Dåligt

Lizette

Reste med familj och småbarn, Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I like the hot tub in the room. The size is huge vompared to other in room tubs BUT it was kinda dirty my hubby spent about an hr to clean it so we could use it. Even the shower was dirty. It had lots of dust and the mattress was stained on the sofa bed and the sofa bed pillows. It wasnt dirty like this the 1st time we stayed. Probably wont be staying again.
Bodde här 1 natt i februari 2024
Svar från Manager 24 feb. 2024
Hello Lizette,We appreciate your feedback and apologize for the disappointment you encountered. Your comments will be brought to the attention of our housekeeping team for further review. We strive to provide a comfortable and clean environment for our guests and regret if we fell short on this occasion. Your concerns will be addressed to ensure a better experience for future guests.

8/10 Bra

Yasmin

Bodde här 1 natt i februari 2024
Svar från Guest Relations Specialist 20 mars 2024
Hi Yasmin,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.

4/10 Dåligt

Celia

Reste med sin partner
Gillade: Personal och service och boendets skick och faciliteter
Gillade inte: Bekvämligheter
A lot of all night noise from the traffic on Whittier Blvd. Plus there was a man under the influence of drugs out in the parking lot slamming his car, trunk, hotel doors! it went on for hours from 10:00pm - 3:00am. If not longer, he was walking around his car slamming the doors and making as much noise as he could possibly make. I was exhausted, never again will we stay there. The room was not as clean as we liked, the floors where dirty.
Bodde här 1 natt i februari 2024
Svar från Guest Relations Specialist 13 feb. 2024
Hi Celia,We sincerely apologize for the disturbance caused by the external noise and the disruptive behavior of the individual in the parking lot. We understand the inconvenience this may have caused to your stay. Our team works diligently to mitigate any disturbances, however, we regret that we were unable to address this situation to your satisfaction. Regarding cleanliness, we assure you that cleanliness is a top priority, and we will address your concerns with our housekeeping team to ensure such oversights are not repeated. We appreciate your feedback and hope you reconsider staying with us in the future.

6/10 Okej

Verifierad resenär

Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
Not happy with stay
Place was dirty. Sticky floors. Bathroom floor had hair on the floor. Ball of hair next to table. Ketchup or bbq stains infront of couch. We went to tell the front desk and he went to tell the cleaning lady to go clean the room. She said it was another cleaning lady that cleaned that room not her. We had to leave and come back later. Came back amd it was better then it was. Not really clean. Not to happy but had to stay. No other placed had rooms for 3 nights in a row for us. We should get some sort of refund back because we left and had to come back later.
Bodde här 3 nätter i februari 2024
Svar från Guest Relations Specialist 13 feb. 2024
Hello,We sincerely apologize for the inconvenience you experienced during your stay. Maintaining a high standard of cleanliness is paramount to us, and we regret that your room did not meet expectations upon your arrival. We have addressed your concerns with our housekeeping team to ensure such oversights are not repeated. We appreciate your patience and understanding and hope to have the opportunity to exceed your expectations in the future.

10/10 Fantastiskt

Brianna

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i februari 2024
Svar från Guest Relations Specialist 13 feb. 2024
Hi Brianna,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

4/10 Dåligt

Blanca

Affärsresenär
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
The room was not complete clean. They had to remove the food from the refrigerator and someone else socks. The ceiling had spider webs and was always smelling like weed. Felt sick all the time in the room.
Bodde här 5 nätter i januari 2024
Svar från Guest Relations Specialist 8 feb. 2024
Hi Blanca,We sincerely apologize for any inconvenience you experienced during your stay. Cleanliness is of the utmost importance to us, and we regret that your room did not meet our usual standards. We have addressed your concerns with our housekeeping team to ensure that such oversights are rectified promptly. Additionally, we enforce a strict non-smoking policy throughout non-smoking areas, and we will investigate this matter further to maintain a comfortable environment for all our guests.

10/10 Fantastiskt

Linda

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Decent property for the price. Remodeled rooms. Only complaint would be parking, spots are too tight and sometimes theres ppl who sleep in their cars and take up space in the parking lot or block in spaces near the stairs.
Bodde här 3 nätter i januari 2024
Svar från Guest Relations Specialist 7 feb. 2024
Hi Linda,We're glad to hear you found our property to be decent, especially considering our efforts in renovating our rooms. Regarding the parking situation, we apologize for any inconvenience caused by tight spots and unauthorized usage of the parking lot. Rest assured, we continuously strive to monitor and enforce parking regulations to ensure all guests have access to suitable parking spaces. Your feedback is invaluable in helping us maintain the quality of our amenities, and we appreciate your understanding in this matter.

8/10 Bra

Charlene

Reste med familjen
Gillade: Personal och service och rummets bekvämlighet
The room was nice and it was a quiet area luckily no loud guests. Unfortunately though the mattresses were dirty lots of random stains on it. Also the tv was stuck on store demo mode. Had to call the front office for them to come into the room to fix it. Also the shower in the bathroom would leak lots of water
Bodde här 2 nätter i februari 2024
Svar från Guest Relations Specialist 6 feb. 2024
Hi Charlene,We appreciate your feedback and are glad you found the room comfortable and enjoyed the peaceful surroundings. We apologize for any inconvenience caused by the issues you encountered with the mattresses, TV, and shower. Our team is dedicated to maintaining the highest standards of cleanliness and functionality throughout the hotel, and we will address these concerns promptly to ensure a more enjoyable experience for future guests.

6/10 Okej

Eva

Gillade: Personal och service och boendets skick och faciliteter
The motel is remodeled and modernized, but still feels cheap. The towels were old and dingy, the pillows old and lumpy, the blanket old with cigarette burns and dirty, microwave door broken. It’s located on a busy street with lots of traffic, walls are paper thin and you can hear everything:-(
Bodde här 1 natt i februari 2024
Svar från Guest Relations Specialist 5 feb. 2024
Hi Eva,We appreciate your feedback and are glad to hear that you noticed the recent renovations that have brought a modern touch to our motel. While we strive to provide a comfortable stay, we understand that personal preferences vary. Regarding the concerns you raised, we'll certainly take them into consideration for future improvements. Our location is indeed on a bustling street, offering convenience to some and potential noise for others. We regret any inconvenience you experienced and hope you still found some positives during your stay.

6/10 Okej

Rusty

Room was cool. Parking not so good.
Bodde här 2 nätter i januari 2024
Svar från Guest Relations Specialist 30 jan. 2024
Hi Rusty,We appreciate your feedback and are pleased to hear that you found your room satisfactory. It's our goal to ensure our guests have a comfortable stay. Regarding the parking situation, we understand it may not have met your expectations, and we apologize for any inconvenience. We continuously strive to improve our services and facilities, and your input is valuable in this process. Thank you for choosing to stay with us, and we hope to welcome you back for an even more enjoyable experience in the future.

10/10 Fantastiskt

Ulises

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Was around the area for a day trip and it was a great place to relax without any worry about safety or cleanliness.
Bodde här 1 natt i januari 2024
Svar från Guest Relations Specialist 29 jan. 2024
Hi Ulises,We are delighted to hear that you found our hotel to be a great place to relax during your day trip. Ensuring the safety and cleanliness of our premises is a top priority for us, and we appreciate your recognition of our efforts in maintaining these standards. Our dedicated team works tirelessly to create a secure and hygienic environment, allowing our guests to unwind and enjoy their time with peace of mind. We hope to welcome you back for another relaxing experience in the future.

4/10 Dåligt

Omar

Reste med familj och småbarn
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This property is in a very unsafe environment. 5 am knocks on our room window. Hotel is ok as far as appearance but the area it is in I would not stay here again.
Bodde här 3 nätter i januari 2024
Svar från Guest Relations Specialist 23 jan. 2024
Hi Omar,We appreciate your feedback and are genuinely concerned to learn about your experience. The safety and well-being of our guests are of utmost importance to us, and we take all incidents seriously. We want to assure you that we continuously work with local authorities to address security concerns in the vicinity. While we regret any inconvenience you may have faced, we'd like to highlight that our hotel itself maintains a safe and secure environment for our guests. We understand the importance of feeling comfortable during your stay, and we are committed to taking appropriate measures to enhance the overall experience for all our guests.