we noted down your concern . On top of the ALREADY COFFEE MAKING ARRANGEMENT in all of our hotel rooms . we are planning to have coffee in place in the lobby area .

thankyou for the feedback .We will revisit all those areas you mentioned . We really appreciate your concern

thank you for your feed back . Actually our room service (room cleaning ) policy is changed to alternate days recently and on line features are not updated . Nevertheless apart from the alternate day scheduled room service , we do the room service on request also ..sincerely yours

Thanks for staying with us. Have a wonderful day

We advised the guest to check out earlier than the scheduled date as they were fighting through out the night until police came in the morning . the guests of neighboring rooms could not sleep the whole night . We also put this guest name in our DNR list .

Thank you very much for your feedback . We really appreciate it .

thank you for the feedback . We really appreciate it .

Thank you for the feedback . We appreciate sharing your hotel experience with family and friends thank you .

Thank you very much . We appreciate your feedback .We also appreciate sharing your experience with family and friends .

This guest is now listed as DNR (DO NOT RENT ) as he repeatedly violated the hotel policy . Couple of reminders and warning did not help . Nevertheless we are sorry as the guest will be remaining as unhappy .

Thank you very much .

thank you for a good review .

Sorry , The hotel management has listed this guest as a DNR (DO NOT RENT )

thank you very much. We really appreciate your feedback

We apologize for the inconvenience .

We did not rent the room to the guest as the guest is in our DNR list .

We are sorry as it looks like was not a happy stay .We could have addressed the issues if the guest could be specific on the areas of concern .

thank you very much . We really appreciate your feedback .

we are sorry for an unpleasant stay . We could move you to other room if we would have known it just after you checked in . Rooms are re inspected after cleaning and eventually no rooms can be rented as even dirty . An investigation is being processed as to the rent a dirty room .We really apologize

This is a cancelled reservation as a result of NO SHOW . (it was for 2 nights ) It was pre paid and non refundable . Nevertheless we refunded for one night and charged for one night .We could not figure out the reason of this lowest rating !

We are sorry seeing a bad rating ! But this is a good room and the closest one from the lobby and the office . We would appreciate the reviews to be more specific so that we can address the concerns

thank you for the feedback . We really appreciate .your time and concern

Thankyou very much . We appreciate your encouraging feedback . Please share this with family and friends .

we are sorry as the guest did not have a pleasant stay . Yes , It is old but not out dated . The pool our is 9am to 10 am and it remains open during that time . Because of the cold , rainy and windy weather no guest did not want to use the pool . The guest might have thought that it is closed .

thank you very much . We appreciate your feedback .

Look like the guest was not happy and accordingly rated the feedback at the lower end .We enquired into the matter and noticed that the guest had a Dog accompanied with them whereas the hotel is not pet friendly . Bringing the issue might frustrated the guest . Nevertheless we are really sorry for the inconvenience Thanks

If we would have known the concern we might have serve the guest better .

This hotel is not pet friendly at all . We try to keep the corridors and the premises always clean . We are sorry as the guest was not comfortable .

thank you very much

Thank you very much . We really appreciate your feedback .We also appreciate your sharing the experience with family and friends .

We are sorry as the guest did not have good stay experience .We reviewed the HK operations and took appropriate actions . We apologize .

Thank you very much . We really appreciate your time and concerns .

thank you . We really appreciate and value your feedback

thankyou very much for a positive feedback . we will appreciate your sharing this with family and friends .

We are sorry as the guest went through a bad experience .Nevertheless , Hotel needs to operate under a certain guideline and the guests are expected to honor the guidelines which are communicated at the time of check in . the guest had dogs , birds and damaged lot of towels .Considering those as significant violations the hotel management marked the guest as DNR .

Thank you for the feedback on staying with us . We really appreciate it .

thank you for the feedback .We really appreciate it .

We put this guest in our DNR (DO NOT RENT ) list . The room was not only roughly over used but was also left as a super dirty condition . Though it is a non smoking property , the guest smoked and largely violated the hotel policies .We are sorry but we need to keep all the concerned rightly informed .

thanks for the feedback . We appreciate your time and concern

Thank you for the feedback . We really appreciate it .

We did not get any feedback from the guest during the stay time . this room is the closest one from the lobby . And we are 24 hours open to address any concern of the guest ,We might have missed the opportunity to serve the guest better .

Thank you for the feedback . We really appreciate it

Thank you for the feedback . We really appreciate it

It was not poop actually . Water was back flowing and right away we moved the guest to another room and put the other room on maintenance . We are really sorry for the inconvenience.

Thank you for the feedback . We really appreciate it .

Thankyou for the feedback .

We had to let the guest go because of the policy violation We are not pet friendly , Guest had a big Dog .The guest did not want to take the room service .Damaging towels and linens everyday . .Nevertheless , we are sorry as we could not accommodate the guest further ,

thank you for the feedback . please share this with family and friends .

thank you very much . We really appreciate your feedback .