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Recensioner av Holiday Inn Express & Suites Louisville Downtown, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Louisville Downtown, an IHG Hotel
800 W Market St, Louisville, KY

Recensioner

8,8

Fantastiskt

10 - Fantastiskt i betyg. 687 av 1126 recensioner" "
8 - Bra i betyg. 275 av 1126 recensioner" "
6 - Okej i betyg. 71 av 1126 recensioner" "
4 - Dåligt i betyg. 40 av 1126 recensioner" "
2 - Väldigt dåligt i betyg. 53 av 1126 recensioner" "

9,0/10

Renlighet

9,0/10

Personal och service

8,6/10

Bekvämligheter

9,0/10

Boendets skick och faciliteter

8,8/10

Hållbarhet

Recensioner

8/10 Bra

Elizabeth

Gillade: Renlighet, personal och service och boendets skick och faciliteter
We stayed just for one night. Great bed, nice rooms, and helpful staff made it a good stay. It was a little far to walk to the area with restaurants at night because it’s in an area that’s deserted at night but was an easy walk the next morning. One note: I paid for parking with my room reservation but noticed an additional $19 charge the next day, presumably for parking. I disputed it, and the hotel immediately resolved the charge.
Bodde här 1 natt i maj 2024

8/10 Bra

Leo

Reste med familjen
Gillade: Renlighet, personal och service och bekvämligheter
Everything about the property was great, except... had some bad weather Sunday, and the power got affected... it was out. And we really couldn’t go to our rooms because it was extremely stuffy and warm in there. The guest had to basically stay in the halls or try to go somewhere with air. But there was a glitch there. It was raining so hard and the wind was blowing even harder, unless you had a full wet suit on, you were guaranteed to be soaked by the time you walk there. Why not just drive? Well, the parking structure machine to let you in and out wasnt working due to the storm. Luckily everyone took it in stride. We all became a family and shared our drinks and snacks and had a reunion under the parking overhang in front of the hotel. They really should have had a generator for the whole hotel to kick in when somethimg like this happens. Will I stay again? Without a doubt. The staff was great, the location is perfect, the rooms were clean and comfortable (the matress was a little soft for my taste, but i did sleep). All in all, 4 out of 5.
Bodde här 2 nätter i maj 2024

10/10 Fantastiskt

Raquel

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Clean and safe location. Breakfast was actually good! Will stay here again.
Bodde här 2 nätter i maj 2024

6/10 Okej

JUSTIN

Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Personal och service
Convenient parking. Located a few blocks from downtown Main Street and several bourbon bars.
Bodde här 1 natt i maj 2024

6/10 Okej

Fernando, Plainfield

Reste med familjen
Gillade: Bekvämligheter
Gillade inte: Personal och service och boendets skick och faciliteter
Rude staffer
Bodde här 2 nätter i maj 2024

10/10 Fantastiskt

Pete

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i maj 2024

10/10 Fantastiskt

Christopher

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great location and helpful staff
Bodde här 2 nätter i maj 2024

10/10 Fantastiskt

Alacious

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i maj 2024

10/10 Fantastiskt

Raquel

Reste med familjen
Service desk was kind and welcoming
Bodde här 1 natt i maj 2024

10/10 Fantastiskt

Timothy

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Thank you !
Bodde här 1 natt i maj 2024

10/10 Fantastiskt

Mohamed

Gillade: Renlighet, personal och service och boendets skick och faciliteter
The hotel was clean; the morning breakfast was convenient and the attendant was very efficient ensuring that breakfast offerings were replenished. All the staff were friendly and helpful; a special shout-out to Mutal whose suggestions for places to visit were very helpful. I would have liked if they offered water to their guests. Overall a pleasant experience.
Bodde här 2 nätter i maj 2024

8/10 Bra

Kaylee

Gillade: Personal och service och boendets skick och faciliteter
Bodde här 1 natt i maj 2024

10/10 Fantastiskt

Jeremy

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i maj 2024
Svar från Management 20 maj 2024
Thanks for sharing this feedback, Jeremy!

4/10 Dåligt

Hugh

Reste i grupp
Gillade: Renlighet
Gillade inte: Personal och service
The hotel is well located for access to downtown attractions but difficult to load and unload due to very limited space at the entrance and no on premises parking whatsoever. Parking is at a parking structure across the street. My problem was with the hotel charges. I booked through Expedia which promised a specific total cost including all taxes and fees. At checkout, the hotel charged a higher cost. I brought this to the attention of the hotel desk agent. She was rude and surly and refused to make any correction, despite me showing her my Expedia reservation. She told me I had to take it up with Expedia, while providing no explanation whatsoever as to why the charges were higher than shown in the reservation. She said she’d take it up with her manager and took a copy of my confirmed reservation with the cost promised by Expedia. Two days later the charge was posted to my credit card at the higher cost. I contacted Expedia who were of ZERO help. They took no responsibility at all and told me I had to take it up with the hotel directly, which I told them I had already done. Both sides pointed at the other while both being dishonest. Separately, I was traveling with a group and we had four rooms. I paid $100 more than my friends who had booked directly with IHG rather than going through Expedia. And they received IHG loyalty program points while I got none. So with Expedia you pay more, get less and have no recourse when the hotel charges you more.
Bodde här 4 nätter i maj 2024
Svar från Fatima 14 maj 2024
I apologize that was your experience here at Holiday Inn Express Downtown Louisville. This in not our standard and we would like to make it better for younext time.

10/10 Fantastiskt

james

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Friendly staff and convenient location to everything.
Bodde här 2 nätter i maj 2024
Svar från Management 13 maj 2024
Thanks for taking the time to share this feedback with us, James!

2/10 Väldigt dåligt

Miesha

Reste med familj och småbarn, Affärsresenär
Gillade: Boendets skick och faciliteter
Gillade inte: Renlighet och personal och service
I had bed bugs that were keeping me up all night I could not get a good sleep. I woke up with bite marks all over my body. When I called in to report they had trouble finding my reservation dispute me having a confirmation. My room was on the second floor and next to the fitness center.
Bodde här 1 natt i maj 2024

8/10 Bra

Julie

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I love how it was close to everything and right off the highway. We had to wait a little while for a luggage caddy to be available but that was the only thing I could fault
Bodde här 1 natt i april 2024
Svar från Management 13 maj 2024
Thanks for taking the time to share this feedback with us, Julie!

6/10 Okej

Patrick

Gillade inte: Renlighet
Hair on the bathroom sink, on the floor and shower. Bathroom floor not clean. Towels with long brunette strands of hair. Room didn’t look sanitized.
Bodde här 3 nätter i maj 2024
Svar från Management 13 maj 2024
Thanks for sharing your experience with us, Patrick! We'll be sure to take this information moving forward to ensure a better stay for our guests in the future.

8/10 Bra

Shawn

Reste i grupp
Gillade: Renlighet, personal och service och bekvämligheter
The fitness room was not maintained. informed staff of need for towels, water, broken equipment. not corrected. Also, all the hand sanitizer stations throughout facility were empty.
Bodde här 2 nätter i april 2024
Svar från Management 6 maj 2024
Thanks for sharing this feedback, Shawn!

8/10 Bra

Jimmy

Reste med familjen
Gillade: Personal och service och bekvämligheter
Parking
Bodde här 1 natt i april 2024
Svar från Management 6 maj 2024
Thanks for sharing this feedback with us, Jimmy!

6/10 Okej

frederick, Madison

Gillade: Renlighet och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Management 6 maj 2024
Thanks for sharing this feedback with us, Frederick!

8/10 Bra

John

Reste med familjen
Gillade: Bekvämligheter
The sheet had makeup on it, but the attendant changed it for us
Bodde här 2 nätter i april 2024
Svar från Management 6 maj 2024
Thanks for sharing this feedback, John!

8/10 Bra

jennifer

Reste i grupp, Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Hotel was nice and clean but no shuttle
Bodde här 1 natt i april 2024
Svar från Management 6 maj 2024
Thanks for sharing this feedback with us, Jennifer!

2/10 Väldigt dåligt

Rita

Reste med familjen
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
Really angry, unhelpful front desk staff.
Bodde här 1 natt i april 2024
Svar från Management 13 maj 2024
Thanks for sharing this feedback, Rita. We're sorry to hear of the issue you encountered with the front desk, we'll be sure to take this information moving forward to ensure a better stay for our guests in the future.

2/10 Väldigt dåligt

Lorna

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i april 2024
Svar från Management 6 maj 2024
Thanks for sharing this feedback, Lorna!

10/10 Fantastiskt

rose

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Breakfast was the best I’ve ever had at a hotel
Bodde här 2 nätter i april 2024
Svar från Management 6 maj 2024
Thanks for sharing this feedback with us, Rose!

8/10 Bra

Kathleen

Reste med familjen
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
The hotel was in great walking distance to many places. The only issue I had was that the bathroom in our room needed to be cleaned. There was hair on the floor and the floor was dirty.
Bodde här 1 natt i april 2024
Svar från Management 29 apr. 2024
Thanks for taking the time to share this feedback with us, Kathleen! We'll be sure to take this information moving forward to ensure a better stay for our guests in the future.

10/10 Fantastiskt

Maria

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Loved the location hotel parking is a bit of an inconvenience.
Bodde här 1 natt i april 2024
Svar från Management 29 apr. 2024
Thanks for taking the time to share this feedback with us, Maria!

10/10 Fantastiskt

Grant

Reste med familjen
Clean, fast service.
Bodde här 1 natt i april 2024
Svar från Management 29 apr. 2024
Thanks for sharing this feedback with us, Grant!

8/10 Bra

Valerie

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Our toilet kept running and the fire alarm went off 5 x while sleeping.
Bodde här 1 natt i april 2024
Svar från Management 29 apr. 2024
Thanks for sharing this feedback, Valerie! We'll be sure to take this information moving forward to ensure a better stay for our guests in the future!

10/10 Fantastiskt

Alaa

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Very clean hotel. Close to every. On negative, The closest restaurant is 10 minutes away
Bodde här 1 natt i april 2024
Svar från Management 29 apr. 2024
Thanks for sharing this feedback, Alaa!

10/10 Fantastiskt

Katherine

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Todo muy excelente
Bodde här 1 natt i april 2024
Svar från Management 29 apr. 2024
Thanks for sharing this feedback, Katherine!

8/10 Bra

Marco

Bodde här 2 nätter i april 2024
Svar från Management 13 maj 2024
Thanks for taking the time to share this feedback with us, Marco!

10/10 Fantastiskt

Helen Catherine

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It was clean, staff was nice. Place was very quiet. I would stay again.
Bodde här 1 natt i april 2024
Svar från Management 23 apr. 2024
Thanks for sharing this feedback, Helen!

10/10 Fantastiskt

Julie

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Front desk staff very nice and helpful. Great location very close to Louisville Slugger museum and many restaurants and shops.
Bodde här 1 natt i april 2024
Svar från Management 23 apr. 2024
Thanks for sharing this feedback with us, Julie!

10/10 Fantastiskt

Paul

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice place
Bodde här 1 natt i april 2024
Svar från Management 23 apr. 2024
Thanks for sharing this feedback with us, Paul!

10/10 Fantastiskt

Douglas D

Reste med familjen
Gillade: Personal och service och boendets skick och faciliteter
We had a great experience! Except for the argument we heard in the hallway at 2AM! Of course that’s not the hotels fault 😊
Bodde här 1 natt i april 2024
Svar från Management 23 apr. 2024
Thanks for sharing this feedback with us, Douglas!

10/10 Fantastiskt

Brian, Mercer Island

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Management 23 apr. 2024
Thanks for sharing this feedback with us, Brian!

10/10 Fantastiskt

Maleya

Bodde här 1 natt i mars 2024
Svar från Management 23 apr. 2024
Thanks for sharing this feedback with us, Maleya!

10/10 Fantastiskt

Douglas E

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Very nice and clean hotel and close to several downtown attractions
Bodde här 1 natt i april 2024
Svar från Management 23 apr. 2024
Thanks for sharing this feedback with us, Douglas!

10/10 Fantastiskt

Shanna

Gillade: Boendets skick och faciliteter
It was great. I only stayed one night but it was a lovely hotel.
Bodde här 1 natt i april 2024
Svar från Management 23 apr. 2024
Thanks for sharing this feedback, Shanna!

2/10 Väldigt dåligt

roberto

Gillade inte: Personal och service
Bodde här 1 natt i april 2024
Svar från Management 23 apr. 2024
Thanks for sharing this feedback with us, Roberto!

10/10 Fantastiskt

Jessica

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Management 23 apr. 2024
Thanks for taking the time to share this feedback with us, Jessica!

10/10 Fantastiskt

Michael

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It is downtown near my objective. Friendly staff.
Bodde här 1 natt i april 2024
Svar från Management 23 apr. 2024
Thanks for sharing this feedback, Michael!

6/10 Okej

Joseph

Gillade: Renlighet
Gillade inte: Personal och service
Staff was rude. Checkout time even 30 mins was a big deal.
Bodde här 4 nätter i april 2024
Svar från Management 23 apr. 2024
Thanks for sharing this feedback, Joseph!

10/10 Fantastiskt

Luis

Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
The property doesn’t have any free parking space. all parking is $21,35 per day.
Bodde här 1 natt i april 2024
Svar från Management 9 apr. 2024
Thanks for sharing this feedback with us, Luis.

10/10 Fantastiskt

Nusha

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff was great and the room was wonderful!
Bodde här 1 natt i mars 2024
Svar från Management 9 apr. 2024
Thanks for sharing this feedback with us, Nusha!

10/10 Fantastiskt

Kathy

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great location. Can walk or uber to Bourbon trail. Louisville Slugger museum across the street
Bodde här 1 natt i april 2024
Svar från Management 23 apr. 2024
Thanks for sharing this feedback, Kathy!

8/10 Bra

David

Reste med familj och småbarn
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Nice place to stay, clean, convenient, good coffee and breakfast. Showers were excellent, plenty of hot water and modern. A parking garage next door, very reasonable price.
Bodde här 2 nätter i april 2024
Svar från Management 23 apr. 2024
Thanks for sharing this feedback, David!

10/10 Fantastiskt

Loree, Healdsburg

Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Great stay!
Bodde här 1 natt i mars 2024
Svar från Management 23 apr. 2024
Thanks for sharing this feedback with us, Loree!