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Recensioner av Days Inn & Suites by Wyndham Lubbock Medical Center

2.5 out of 5
Days Inn & Suites by Wyndham Lubbock Medical Center
4923 Marsha Sharp Fwy, Lubbock, TX

Recensioner

8,8

Fantastiskt

10 - Fantastiskt i betyg. 691 av 1077 recensioner" "
8 - Bra i betyg. 225 av 1077 recensioner" "
6 - Okej i betyg. 84 av 1077 recensioner" "
4 - Dåligt i betyg. 43 av 1077 recensioner" "
2 - Väldigt dåligt i betyg. 34 av 1077 recensioner" "

9,0/10

Renlighet

9,0/10

Personal och service

8,6/10

Bekvämligheter

8,8/10

Boendets skick och faciliteter

8,8/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Troy, Athens

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Have stayed here numerous times over past few years, while son attended Texas Tech. Good location
Bodde här 2 nätter i maj 2024
Svar från Hotel Manager. 23 maj 2024
Dear Guest,Thank you for being a repeat guest at our hotel. We are glad to know that you found a nice location and had a good stay. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. We look forward to serving you again soon.Sincerely,Hotel Manager.

10/10 Fantastiskt

Pitchayapa

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Very please with the stay. Clean and the staffs are nice. My major concern was cleanliness; the bed linens, towels, and the room are all cleaned. Highly recommend.
Bodde här 1 natt i maj 2024
Svar från Hotel Manager. 23 maj 2024
Dear Guest,Thank you for sharing your experience. I am so happy that you liked the staff service, clean room, and amenities were liked. We take genuine pride in providing an experience that meets the needs of many kinds of travelers. It's nice to see that you would recommend us and look forward to welcoming you again soon.Sincerely,Hotel Manager.

10/10 Fantastiskt

Debra

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Best stay in Lubbock so far
Bodde här 1 natt i maj 2024
Svar från Hotel Manager. 23 maj 2024
Dear Guest,Thank you for the review. I’m pleased we were able to provide you with a great experience. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. We look forward to serving you again soon.Sincerely,Hotel Manager.

10/10 Fantastiskt

Lloyd

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very friendly, very clean, very quiet, great price
Bodde här 1 natt i maj 2024
Svar från Hotel Manager. 15 maj 2024
Dear Guest,Thank you for the great comments. I am so happy that you found friendly staff service, clean room, and a quiet stay. We take real pride in this hotel and in meeting the needs of a variety of guests. We look forward to serving you again as soon as possible.Sincerely,Hotel Manager.

10/10 Fantastiskt

MARISOL, flower mound

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Good
Bodde här 1 natt i maj 2024
Svar från Hotel Manager 14 maj 2024
Dear MARISOL,Thank you for your nice feedback. It's so good to hear that our guests are satisfied with the stay and our hospitality. We are quite confident that you enjoyed your time here. If you are ever back to visit, please give us a call and we would be delighted to have you back.Sincerely, Virginia Garcia Days Inn & Suites - Medical Center

8/10 Bra

Annabelle

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It was roomy andc good price. Didn't like the deposit fees, they need to be noted on their site.
Bodde här 2 nätter i februari 2024
Svar från Hotel Manager 14 maj 2024
Dear Annabelle,Thank you for your kind feedback. We're glad to hear that you found our accommodations spacious and reasonably priced. We apologize for any inconvenience caused by the lack of clarity regarding deposit fees on our website. We will take steps to ensure that such information is communicated to our guests in the future. We hope to have the opportunity to welcome you back for a more seamless experience.Sincerely, Virginia Garcia Days Inn & Suites - Medical Center

6/10 Okej

Angelynn

Reste med sin partner
Gillade: Personal och service
The staff was nice, but the property was average. The room was satisfactory, but again, average. There is no carpet in the rooms, and it felt odd to walk on the floor barefoot. The TV remote didn't work, and when we put something in the frig, water pooled on the floor in front. The bathroom seemed dirty in the corners. The air conditioner was noisy and went on and off all night. The breakfast was fine. All in all, it was a place for a bed, a shower, and a meal, but nothing fancy.
Bodde här 1 natt i maj 2024
Svar från Hotel Manager. 11 maj 2024
Dear Guest,Thank you for providing the review. It's nice to see that the staff service was good. However, we apologize that we let you down due to cleanliness and maintenance issues. You can be sure that we're always working to be the highest-rated hotel in the area. We guarantee that your next visit will be awesome. Please give us an opportunity to serve you.Sincerely,Hotel Manager.

10/10 Fantastiskt

Melissa

na
Bodde här 2 nätter i april 2024
Svar från Hotel Manager. 9 maj 2024
Dear Melissa,Thank you for the review. We are happy to hear that you enjoyed your stay. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. We look forward to serving you again soon.Sincerely,Hotel Manager.

10/10 Fantastiskt

Milo

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Hotel was nice. Very large rooms.
Bodde här 3 nätter i maj 2024
Svar från Hotel Manager. 7 maj 2024
Dear Guest,Thank you for the review. It's a great pleasure to see that you found comfortable rooms and had a good experience. We take real pride in this hotel and in meeting the needs of a variety of guests. We look forward to serving you again soon.Sincerely,Hotel Manager.

10/10 Fantastiskt

steve

Gillade: Renlighet
Bodde här 1 natt i maj 2024
Svar från Hotel Manager. 7 maj 2024
Dear Steve,Thank you for the feedback. I’m glad you had a good experience with us. We take real pride in having so many satisfied guests like you. I hope you will continue to stay with us for many years to come.Sincerely,Hotel Manager.

6/10 Okej

Jennifer, Granbury

Reste med familjen
Gillade: Renlighet
Lady at check in desk could have be more friendly.
Bodde här 2 nätter i maj 2024
Svar från Hotel Manager. 6 maj 2024
Dear Jennifer,Thank you for the review. It's nice to see that you had an overall pleasant stay. We will take your suggestions and take appropriate measures. Our goal is to provide a consistently superior guest experience, and your comments are very important to us. I hope that you will focus on the good things and choose to stay again.Sincerely,Hotel Manager.

8/10 Bra

David

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i maj 2024
Svar från Hotel Manager. 6 maj 2024
Dear David,Thank you for the review. We are glad that you had a great experience with us. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. I look forward to serving you again soon.Sincerely,Hotel Manager.

10/10 Fantastiskt

Stacey

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This is my go-to hotel for Lubbock. Clean, nice rooms at great rates
Bodde här 1 natt i maj 2024
Svar från Hotel Manager. 4 maj 2024
Dear Stacey,Thank you for the comments. I am glad that you found clean and nice rooms at great rates for our guests. We take genuine pride in providing an experience that meets the needs of many kinds of travelers. We look forward to welcoming you back for another pleasant stay in the future.Sincerely,Hotel Manager.

10/10 Fantastiskt

Virginia

Bodde här 1 natt i april 2024
Svar från Hotel Manager. 23 maj 2024
Dear Guest,Thank you for the review. It is really great to find out that you had a very pleasant time during your stay here. Customer satisfaction is what we aim for and it is satisfying to know you were pleased with us. We look forward to serving you again soon.Sincerely,Hotel Manager.

8/10 Bra

Rebecca

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i april 2024
Svar från Hotel Manager. 29 apr. 2024
Dear Rebecca,Thank you for the review. I’m pleased you had a good experience with us. I try to provide the best experience in town, and that seems to be a goal that I am easily meeting. I look forward to having you with us again soon. Sincerely,Hotel Manager.

10/10 Fantastiskt

Becky

Bodde här 2 nätter i februari 2024
Svar från Hotel Manager. 18 maj 2024
Dear Becky,Thank you for the review. I’m very glad that our hotel impressed you in so many ways. We take real pride in this hotel and in serving guests like you, and we look forward to having you with us again soon. Sincerely,Hotel Manager.

10/10 Fantastiskt

Jose

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Hotel Manager. 25 apr. 2024
Dear Jose,Thank you for the review. We are happy to hear that you enjoyed your stay. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. I look forward to having you with us again soon. Sincerely,Hotel Manager.

6/10 Okej

April

Reste med familjen
Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
The property location was ideal and very close to everything we needed. Even though it looks like a new hotel on the outside, the inside it looked older. The paint was peeling in several areas, the bathrooms were very small with awkward door placements. The sink handles were loose and the cold water one wasn't even in operating condition since it was so loose. The pillows were small and even though its April, it got cold and they had already removed the winter blankets from the bed and none in the room. The walls were super thin and I could hear the people next to me and across the hall (and they weren't even that loud) The staff was nice.
Bodde här 2 nätter i april 2024
Svar från Hotel Manager. 23 apr. 2024
Dear Guest,Thanks for the contribution you have made through this review. It's nice to see that the staff service was a good and convenient location. We do greatly apologize for your stay not being up to your satisfaction. We will use your comments as we change and improve. We're sure we can go above and beyond for you next time. Please give us the opportunity to serve you again.Sincerely,Hotel Manager.

10/10 Fantastiskt

Andrew

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Clean hotel with spacious room and comfortable bed at reasonable price. Organized and helpful staff. And a decent hot and cold breakfast buffet.
Bodde här 1 natt i april 2024
Svar från Hotel Manager. 23 apr. 2024
Dear Andrew,Thank you for the wonderful review. I am so happy that you found helpful staff service, clean & comfortable room, nice bed, and enjoyed the breakfast. We take great pride in serving guests well, and I’m glad we’re meeting and exceeding expectations. I hope we will have the pleasure of serving you again very soon.Sincerely,Hotel Manager.

10/10 Fantastiskt

alex

Reste i grupp, Affärsresenär
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great as expected
Bodde här 3 nätter i mars 2024
Svar från Hotel Manager. 17 apr. 2024
Dear Alex,Thank you for your kind review. I’m happy to hear that your experience was primarily positive. Our goal and aim is to make your next visit with us overwhelmingly positive. We look forward to serving you again soon.Sincerely,Hotel Manager.

6/10 Okej

Jeff

Gillade: Renlighet, personal och service och bekvämligheter
Gillade inte: Boendets skick och faciliteter
The staff is always very helpful and very friendly. Unfortunately, the property is in disrepair that just a little bit of attention would alleviate.
Bodde här 2 nätter i april 2024
Svar från Hotel Manager. 15 apr. 2024
Dear Jeff,Thank you for providing the review. It's great to see that you found friendly & helpful staff service. We apologize for any inconvenience you had. Your comments have been noted, and we will address these issues immediately to ensure a more comfortable experience for future guests. We take real pride in this hotel and believe that pride shows in everything we do. I’m disappointed that we could not satisfy you, and I hope you will try us again in the future.Sincerely,Hotel Manager.

8/10 Bra

Sergio

Bodde här 2 nätter i april 2024
Svar från Hotel Manager. 15 apr. 2024
Dear Guest,Thank you for the review. We are happy to hear of your pleasant stay in our hotel. We take pride in offering our guests a high degree of comfort and satisfaction. We look forward to serving you again soon.Sincerely,Hotel Manager.

10/10 Fantastiskt

Theresa

Bodde här 1 natt i april 2024
Svar från Hotel Manager. 15 apr. 2024
Dear Guest,Thank you for the feedback. I’m very pleased that you had such a great time during your stay with us. We take great pride in it and believe that is what sets us apart from other hotels. Hope to see you again soon.Sincerely,Hotel Manager.

10/10 Fantastiskt

Leslie

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Liked spacious room, no carpet floors,bench by the door, large lit closet, Extra wash cloths! Bright room.
Bodde här 1 natt i april 2024
Svar från Hotel Manager. 11 apr. 2024
Dear Guest,Thank you for the review. We're glad to hear that you found a comfortable room and had a good stay. Guests who stay with us are delighted in most cases. Every day we take committed actions to ensure that we are the best hotel in the area. We're evolving over time and can be sure that your next stay will be nice. I hope that you will reconsider staying.Sincerely,Hotel Manager.

10/10 Fantastiskt

Judy

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Size of the room and cleanliness
Bodde här 1 natt i mars 2024
Svar från Hotel Manager. 4 apr. 2024
Dear Guest,Thank you for the review. We are delighted to hear that you found your room to be clean and comfortable during your stay with us. We take serving our guests very seriously and are very pleased that we met your needs so well. We always look forward to satisfying repeat guests again and again. Sincerely,Hotel Manager.

10/10 Fantastiskt

Michael

Bodde här 1 natt i mars 2024
Svar från Hotel Manager. 17 apr. 2024
Dear Michael,Thank you for your kind review. We are happy to hear of your pleasant stay in our hotel. We take pride in offering our guests a high degree of comfort and satisfaction. We hope to see you again soon.Sincerely,Hotel Manager.

6/10 Okej

Joshua Von

Gillade: Boendets skick och faciliteter
Gillade inte: Personal och service
Bodde här 1 natt i mars 2024
Svar från Hotel Manager 27 mars 2024
Dear Guest, Thanks so much for your very kind feedback. I sincerely appreciate your 3 star rating, and I am pleased you had a nice experience with us. Hope you will stay with us again soon. We will be here for you whenever you need us again. Sincerely, Hotel Manager

4/10 Dåligt

Robert

Reste med familjen
Gillade inte: Renlighet och boendets skick och faciliteter
Rooms were run down. Sink had black mold around the rim. Faucets at the sink and in the tub were broken. Chair was so ragged it looked like a cat had used it for a scratching post - I was afraid to even sit down on it. Would NOT stay here again.
Bodde här 1 natt i mars 2024
Svar från Hotel Manager. 25 mars 2024
Dear Robert,Thank you for writing the review. We apologize for the disappointing condition of your room during your stay. It is disheartening to hear that the sink had black mold around the rim and that the faucets in both the sink and tub were broken. We take your feedback seriously and will address these issues with our maintenance and housekeeping teams to ensure that such problems are rectified and do not occur in the future. We guarantee that you'll like your next experience. I hope that you will try us again.Sincerely,Hotel Manager.

2/10 Väldigt dåligt

Kyle

Reste med familjen, Reste med sin partner
Gillade inte: Boendets skick och faciliteter
The bathroom is extremely outdated, the tub has a weird stain on the bottom of it, the toilet wobbles when you sit on it, the blackout curtains don’t even pull fully across they leave a Bobby pin in so you can stretch them across
Bodde här 1 natt i mars 2024
Svar från Hotel Manager. 22 mars 2024
Dear Guest,Thank you for staying with us. We apologize for the issues you encountered during your stay, including the outdated bathroom, stained tub, wobbly toilet, and the inconvenience of the blackout curtains. We take these concerns seriously and will address them promptly to ensure a better experience for our guests. Your feedback is valuable to us as we strive to continuously improve our facilities. I hope that you will try us again.Sincerely,Hotel Manager.

8/10 Bra

Charlotte

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It was very noisy, the first night there. This wasn’t necessarily the hotel’s fault, but it could be due to thin walls and gap under door. Someone was running back and forth in the room above us. A dog was barking in a room close by. Someone was getting a lot of ice out of the machine in the hall. We could hear someone talking loudly in their bathroom when our bathroom door was open.
Bodde här 2 nätter i mars 2024
Svar från Hotel Manager. 18 mars 2024
Dear Charlotte,Thank you for the review. I am pleased that you had a nice experience with us. We regret any inconvenience you had. Every day we take committed actions to ensure that we are the best hotel in the area. We're sure we can go above and beyond for you next time. I hope that you will give us another chance to serve you.Sincerely,Hotel Manager.

6/10 Okej

Kyungin

Bodde här 1 natt i december 2023
Svar från Hotel Manager 8 apr. 2024
Dear Guest,Thank you for taking the time to share your feedback with us. We appreciate your honest review and are glad to hear that you had an overall satisfactory experience during your stay. We continuously strive to improve and your insights will certainly help us in our efforts. We hope to have the opportunity to welcome you back again in the future for an even better stay.Sincerely, Virginia Garcia Days Inn & Suites - Medical Center

10/10 Fantastiskt

Chuck

Bodde här 1 natt i mars 2024
Svar från Hotel Manager. 6 apr. 2024
Dear Guest,Thank you for the review. We are happy to hear that you enjoyed your stay. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. We look forward to having you with us again soon. Sincerely,Hotel Manager.

10/10 Fantastiskt

Melissa

Bodde här 1 natt i mars 2024
Svar från Hotel Manager 3 apr. 2024
Dear Guest,Thank you so much for the glowing review! We're thrilled to hear that you had a fantastic experience during your stay with us. We appreciate your feedback and hope to welcome you back again soon for another wonderful stay.Sincerely, Virginia Garcia Days Inn & Suites - Medical Center

4/10 Dåligt

Ashleigh

Reste med sin partner
Gillade inte: Personal och service och bekvämligheter
Overall not terrible for the price and it was cleaner than I expected with exception to the dust. I have a dust allergy and was unable to sleep at all. The bed sheets were extreamly itchy and I had to sleep on a blanket I brought from home for the night. We booked two nights and only stayed for one. The walls also aren’t very insulated and you can hear doors slamming and people talking in the other rooms. When I told the receptionist he was very defensive about the noise complaint saying if we told him he would fix it. But to me I feel you can’t really complain when it’s just people going in and out of the room or walking around above you. When I stated my main concern was my allergic reactions I had to the dust in the room he just said he could not refund us because we booked through Expedia and if we hadn’t maybe we’d receive a refund. Thankfully Expedia spoke with them and got us a refund for the second night.
Bodde här 2 nätter i mars 2024
Svar från Hotel Manager. 12 mars 2024
Dear Guest,Thank you for your stay. We apologize for your bad experience due to the cleanliness issue and other concerns. We’re always working to make the guest experience better than ever before. We take real pride in this hotel and believe that pride shows in everything we do. I’m disappointed that we could not satisfy you, and I hope you will try us again in the future. Sincerely,Hotel Manager.

6/10 Okej

Audrey

Reste med sin partner
Gillade: Renlighet och personal och service
The staff was friendly and helpful, and everything was very clean. The bed was comfortable, and breakfast was easy with a few decent options. The hot food wasn’t anything to speak of, but it was about what I usually expect from a budget stay. That said, all the kids in the breakfast area were definitely enjoying their fresh waffles. The property does have some wear and tear. The chair in our room was tattered, the headboard was missing a couple of decorative pieces, the furniture was scratched, the tub was very worn with some missing enamel, and only one of the 3 lamps worked when we arrived. The front desk was happy to replace the burned out bulb and the missing bulb, but when we returned only the burned out bulb had been replaced. We never got a lightbulb for the desk lamp. None of this was unlivable or inconvenienced our trip in any way, but the noise from other rooms was louder than most hotels we stay in. As I walked down the hall I could clearly hear the conversations in other guests’ rooms, as well as every TV that was on. There was a significant gap between the bottom of our door and the floor (about an inch), so I assume that’s where the lack of sound barriers stemmed from. The large gap under the door also meant the room was not dark at night, so we solved that by rolling a couple of towels and putting them at the door seam.
Bodde här 2 nätter i mars 2024
Svar från Hotel Manager. 6 mars 2024
Dear Guest,Thank you for the effort you put into writing this review. It's great to see that you found friendly staff service, a clean room, a comfortable bed, and an overall good experience. We do greatly apologize for your stay not being up to your satisfaction. We will use your comments as we change and improve. We're committed to our goal of a perfect stay for you next time. Please give us the opportunity to serve you again.Sincerely,Hotel Manager.

10/10 Fantastiskt

Becky

Reste i grupp, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We live staying here. It is so convenient to the campus.
Bodde här 1 natt i mars 2024
Svar från Hotel Manager. 4 mars 2024
Dear Guest,Thank you for the review. We are delighted to hear that you had a wonderful stay and found our location to be convenient. Our goal and aim is to make your next visit with us overwhelmingly positive. We look forward to serving you again soon.Sincerely,Hotel Manager.

10/10 Fantastiskt

Amanda

Gillade: Renlighet och personal och service
Bodde här 2 nätter i mars 2024
Svar från Hotel Manager. 4 mars 2024
Dear Amanda,Thank you for your feedback. I’m so pleased that you had a great stay with us. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. We look forward to serving you again soon.Sincerely,Hotel Manager.

10/10 Fantastiskt

Patrick

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I stayed in a beautiful suite and it was really like a one bedroom apartment. I was there to work for the week and it was a perfect location. No pool and it is on a frontage road with no outdoor seating but the suites on the fourth floor are awesome and the price was unbeatable.. there’s a pretty nice free breakfast as well. I’ll definitely be staying there again when I return.
Bodde här 6 nätter i februari 2024
Svar från Hotel Manager. 4 mars 2024
Dear Guest,Thank you for choosing our hotel for your stay. We are thrilled to hear that you had a pleasant experience with our hotel, particularly with regard to the quality of our rooms, the convenient location, and the satisfying breakfast options. We're evolving over time and can be sure that your next stay will be nice. I hope that we have the opportunity to serve you again.Sincerely,Hotel Manager.

8/10 Bra

Terry

Reste med sin partner
Gillade: Renlighet
Shower floor is stained and tub is chipped
Bodde här 1 natt i februari 2024
Svar från Hotel Manager. 1 mars 2024
Dear Terry,Thank you for the review. I am pleased that you had a nice experience with us. But, we apologize for the inconvenience caused by the stained shower floor and chipped tub. We will take your concerns into consideration and work towards improving the overall experience for our customers. We're evolving over time and you can be sure that your next stay will be nice. I hope that we can serve you again in the future.Sincerely,Hotel Manager.

10/10 Fantastiskt

Mary

Reste med familjen, Reste med husdjur
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very pleased with everything except paying a $100 refundable deposit
Bodde här 2 nätter i februari 2024
Svar från Hotel Manager. 27 feb. 2024
Dear Mary,Thank you for the review. I am pleased that you had everything was good. We shall definitely work on your observations. We take pride in offering our guests a high degree of comfort and satisfaction. I hope that you will choose to stay again.Sincerely,Hotel Manager.

10/10 Fantastiskt

Art

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i februari 2024
Svar från Virginia Garcia 26 feb. 2024
Dear Art,Thanks for staying with us and for appreciating your stay with us by giving us a 5 out of 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await your arrival. It is our privilege to serve guests like you.Sincerely, Virginia Garcia Days Inn & Suites, Medical Center

6/10 Okej

Wesley, Dallas

Bodde här 3 nätter i februari 2024
Svar från Hotel Manager. 21 mars 2024
Dear Guest,Thank you for the review. It's nice to see that you had an overall good experience. We regret if we let you down in any way. We have taken note of these comments and will monitor the situation to make sure we do better than ever for future guests. Our goal is to provide a consistently superior guest experience, and your comments are very important to us. I hope that you will visit us again.Sincerely,Hotel Manager.

10/10 Fantastiskt

Gary

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The room was clean and spacious. The breakfast was super. We have stayed here several times and it is always a comfortable stay.
Bodde här 2 nätter i februari 2024
Svar från Hotel Manager. 20 feb. 2024
Dear Guest,Thank you for choosing our hotel for your stay. It's wonderful to know that you found your room to be clean and comfortable, as well as enjoyed our delicious breakfast. We strive to provide a pleasant and enjoyable experience for all our guests, and that we were able to meet your expectations. We hope to have the pleasure of welcoming you back.Sincerely,Hotel Manager.

10/10 Fantastiskt

Mistie

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great place to stay! Convenient to many other places and the perfect price.
Bodde här 1 natt i januari 2024
Svar från Hotel Manager. 20 feb. 2024
Dear Mistie,Thank you for the review. It's wonderful to know that you found our place to be convenient to many other places and that you were satisfied with the price. We take serving our guests very seriously and are very pleased that we met your needs so well. We look forward to having you with us many times in the future.Sincerely,Hotel Manager.

8/10 Bra

BreAnna

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Girls weekend
Good experience, 2 king beds were comfortable. Nice and spacious for a girls weekend. Took off a star because there was not a lot of parking spots. Recommend though, it was close to pretty much everything
Bodde här 2 nätter i februari 2024
Svar från Hotel Manager. 19 feb. 2024
Dear Breanna,Thank you for the review. We are pleased to hear that you had a gratifying experience and enjoyed the nice room and comfortable beds. Guests who choose our hotel are mostly happy and satisfied. We will use your comments and make decisions every day that lead us closer and closer to being the best hotel in the area. We're committed wholeheartedly to exceeding your expectations next time. I hope that you will focus on the good things and choose to stay again.Sincerely,Hotel Manager.

6/10 Okej

Verifierad resenär

Gillade: Personal och service
Gillade inte: Rummets bekvämlighet
1/2 pillows?? Need new bedding.
Bodde här 1 natt i februari 2024
Svar från Hotel Manager. 19 feb. 2024
Dear Guest,Thank you for the review. I am pleased that you had an overall good experience. We apologize that we didn't live up to your expectations in some way. We’re involved in a continuous improvement process and will use your comments as we change and improve. We’re doing whatever is possible to make sure future guests get the best possible experience. I hope that we have the opportunity to serve you again.Sincerely,Hotel Manager.

6/10 Okej

Verifierad resenär

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Lubbock Texas
Hollow floors (could hear every step upper floor took) , and windows with no curtains that gave privacy. Other than that, clean, satisfactory service.
Bodde här 1 natt i februari 2024
Svar från Hotel Manager. 16 feb. 2024
Dear Guest,Thank you have taking the time to comment. We're gratified to learn that you found good customer service, a clean room, and an overall good experience. We apologize for the inconvenience caused by the hollow floors, which resulted in the noise from the upper floor. We will review our room amenities and make necessary improvements to ensure that privacy is maintained for all our guests. We assure you that your next experience will be excellent. I hope that you will focus on the good things and choose to stay again.Sincerely,Hotel Manager.

10/10 Fantastiskt

Becky

Reste i grupp, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great place to stay when attending Texas Tech events.
Bodde här 1 natt i februari 2024
Svar från Hotel Manager. 16 feb. 2024
Dear Becky,Thank you for the review. We are delighted to hear that you found it to be a great place to stay when attending Texas Tech events. We strive to provide a satisfactory experience for all our guests. We hope to have the opportunity to welcome you back in the future for another enjoyable stay.Sincerely,Hotel Manager.

10/10 Fantastiskt

Thomas

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Close to UMC in lubbock tx
Bodde här 1 natt i februari 2024
Svar från Hotel Manager. 16 feb. 2024
Dear Thomas,Thank you for the comments. I’m glad you had a great experience and appreciated the services we can provide to our guests. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. I look forward to serving you again soon.Sincerely,Hotel Manager.

8/10 Bra

edith

Bodde här 3 nätter i februari 2024
Svar från Hotel Manager. 21 mars 2024
Dear Guest,Thank you for the feedback. We are delighted that you had such a positive experience with us. We are proud of our hotel and its amenities, and we genuinely appreciate the chance to serve you. We hope to see you again soon.Sincerely,Hotel Manager.