Dear Rolfe, we are very grateful to you for choosing our hotel for your stay in Lviv.It is a great honor for us to be recognized for our work on your behalf. We will make every effort to not only maintain the high level of service, but also to improve it in order to surprise you again next time.The BANKHOTEL team will always be waiting for you again. Kind regards,Front Desk Manager

Greetings!Thank you for choosing BANKHOTEL and taking the time to leave such a valuable review for us. Please accept our apologies for any inconvenience you encountered during your stay with us. We are solving the problem with the air conditioning in the rooms to make your next stay at our hotel more comfortable. We look forward to seeing you at the BANKHOTEL!Olha Kapelista Acting Front Desk Manager

Greetings!Thank you for choosing BANKHOTEL and for taking the time to share your impressions of your stay, we are extremely pleased to receive such a warm review from you!See you at BANKHOTEL!Olha KapelistaSenior Administrator

Greetings, Dmytro!Thank you for choosing BANKHOTEL for your stay in Lviv.We were happy to have you as our guest. The hotel team will gladly see you again in Lviv, at BANKHOTEL.Kind regards,Margarita ZaharovaFront Desk Manager

Dear Marsha!Thank you so much for taking a moment to share your experience of staying at our hotel. Your words are the highest reward for the work of our team. We will certainly be glad to see you again! BANKHOTEL team is grateful for every day you spent with us. You motivate us to work on our service and surprise you even more. Thank you for that also.

Greetings, dear Iouri!Thank you for your feedback regarding your stay at our hotel. We are very grateful that you chose us among other hotels in Lviv and took the time to share your impressions.We will look forward to your return back to us in Lviv. Please take care and be safe!Kind regards,Margarita ZaharovaFront Desk Manager

Greetings, dear Tatiana!Thank you so much for choosing our hotel.We are very pleased that you left with good impressions of your staying. Our team is blessed to receive such good feedback, it is extremely valuable for us.It was a great pleasure for us to have you as guests of BANKHOTEL. We will be very happy to see you again!Be safe, see you soon.Kind regards,Margarita ZaharovaFront Desk Manager

Dear Pao! Thank you for choosing BANKHOTEL! Can you share with us your experience? Which part of your experience has not met your expectations? Our contact details: fo@bankhotel.com.ua Will be waiting for your response.

Greetings, Ron!Thank you for choosing BANKHOTEL for your stay in Lviv.We were delighted to have you as our guest. The hotel team will gladly see you again in Lviv, at BANKHOTEL.Kind regards,Margarita ZaharovaFront Desk Manager

Dear guest! Thank you for choosing BANKHOTEL and for your review! We hope to meet you again in BANKHOTEL!

Hello dear Mr. Burak! Thank you for choosing BANKHOTEL and for the highest score on this website. BANKHOTEL team wish you all the best and hopes to meet you again in our hotel

Добрый день, Максим! Спасибо что выбрали BANKHOTEL! К сожалению, Ваш комментарий недостаточно информативен, но мы внимательно рассмотрели всю ситуацию и проанализировали все жалобы, которые поступали от Вашего имени и готовы дать развернутый ответ. Команда BANKHOTEL очень ценит всех гостей и особенно рады приветствовать тех, кто уже не в первый раз приезжает к нам в гости, в том числе Вас. Согласно Вашему бронированию на номер категории "Стандарт" со стандартным временем заезда в 14:00, коллеги по рецепции встретили Вас любезно в 10:50, и учитывая, что Вы останавливались у нас не впервые, учитывая Ваш статус участника программы " PREMIUM VIP", мы предложили поселение в номер категории "Супериор" без доплаты за повышение категории и ранний заезд. После поселения в номер, Вам не понравилось, что кровати в номере соединены (хотя предыдущие разы Вы проживали именно в таких номерах) и он без балкона, а потому администраторы предложили номер с балконом и сплошной кроватью, но после 14:00, так как в этом номере проживали другие гости. Этот номер также Вам не подошел, потому что Вас смущал запах "сандалового дерева" который присутствовал в номере. Мы отнеслись с пониманием и переселили в другой номер, где Вас беспокоил шум детей из соседних номеров и лифта и ожидали объяснения руководства, на что мы сразу среагировали. Я лично позвонил по телефону и попытался прояснить ситуацию и пойти на компромисс, на что получил только угрозы "скандала" и предложил сменить снова номер на высший этаж и в конце коридора, но и этот номер Вам также не подошел, к сожалению. Администраторы приложили максимально усилия, чтобы сделать Ваш отдых максимально комфортным и старались учесть все Ваши пожелания, но как мы понимаем, для Вас этого было мало. Максим, мы желаем Вам найти в будущем лучший отель во Львове для своего пребывания, персонал которого удовлетворит и учтет все Ваши пожелания и не оставит плогого впечатления. Поздравляем Вас с наступающим Новым Годом и Рождеством!

Hello dear Joselyn! Thank you for choosing BANKHOTEL for a few days. Fir BANKHOTEL team it was a pleasure to meet such positive guests and make your stay as good as possible. We hope to meet you again in BANKHOTEL and wish you all the best!

العزيزي Talal، شكرًا لاختيارك فندق BANKHOTEL ، وشكرًا على ملاحظاتك وتقديرك العالي ، هذا مهم جدًا بالنسبة لنا! يسعدنا أن تكون قد أعجبت بأفضل الانطباعات التي نعمل عليها ، والمشاعر الإيجابية لضيوفنا هي هدفنا. نتمنى أن نلتقي بك مرة أخرى ، سنكون سعداء للغاية. مع أطيب التحيات،

Hello dear Vladimir! Thank you for choosing BANKHOTEL and for the higher point on this service. BANKHOTEL team wish you all the best and hope to meet you again in nearest future.

Hello dear Yusuf Sertac! Thank you for choosing BANKHOTEL! We are happy that you were satisfied with our hotel in general. On the territory of the hotel, we have located a beauty salon BANKHOTEL BEAUTY, which provides beauty services not only for the hotel guests but for anyone wishing. In the salon, you can also find a comfortable SPA zone, which includes massage services, various SPA programs, a steam sauna, as well as a Finnish sauna made by STARPOOL Italy. We are really sorry that you hadn`t used our SPA, but we invite you to visit BANKHOTEL again and this time you will have the opportunity to enjoy your stay fully.

Hello dear Mansour! Thank you for choosing BANKHOTEL and for such a lovely review! Hope to meet you again in BANKHOTEL!

Dzień dobry panie Marek Dziękujemy za wybranie BANKHOTEL Jest niezmiernie miło przyjąć tak przyjemną informację zwrotną dotyczącą Państwa pobytu. Jesteśmy wdzięczni za poświęcenie czasu na podzielenie wrażeniami na temat różnorodności śniadań, wystroju sali i poziomu obsługi.

Hello dear Abraham! Thank you for choosing BANKHOTEL and for your lovely comments regarding facilities and cleanliness, level of service and hotel in general. Your words mean a lot to BANKHOTEL and keep them to stay motivated. Hope to meet you again in BANKHOTEL.

Hello dear Nilgun! Thank you for choosing BANKHOTEL and your highest point on this service and review in general regarding your recent stay. We will take into consideration all your comments about our hotel and we hope to meet you again in BANKHOTEL and make your impression even more positive without any "exceptions". BANKHOTEL team is sending you greetings from LVIV.

Hello dear Mr. Ronald! Thank you for choosing BANKHOTEL and for such a nice review! We are so happy that you left satisfied with our service and hotel in general. Hope to meet you again in BANKHOTEL!

Hello dear Mr. Salem! Thank you for choosing BANKHOTEL and thank you for such a nice review!

Hello dear Mona! Thank you for choosing BANKHOTEL! We are so happy for your review and for such nice words about our team and service. Hope to meet you again in BANKHOTEL!

Thank you for choosing BANKHOTEL! We are thankful for such a lovely review!

Hello dear Tetyana! Thank you for choosing BANKHOTEL! We are really happy that you have stayed satisfied with our service, cuisine, and hotel in general! We will share your review with Karina and Margarita, they will be really cheerful for such nice words! BANKHOTEL team invites you to visit our hotel again!

Hello dear Igor! Thank you for choosing BANKHOTEL! We are so happy for sharing such a nice review with our team! Hope to see you again in BANKHOTEL

Hello dear Marco! Thank you for choosing BANKHOTEL! Our team is really glad to receive such a nice review! Hope to see you again in BANKHOTEL!

Hello dear mr. Saleh! Thank you for choosing BANKHOTEL! And for such a nice review! Hope to see you again!

Hello dear Mr. Paul! Thank you for choosing BANKHOTEL and for such a detailed review/ We have read word to word your feedback and we will take into account all your comments. We really hope it will help all other guests who plan on visiting our hotel. On behalf of our whole team, once again, we want to apologize for the situation that you have faced during your stay regarding the Covid testings, we understand how much stress it can cost when you receive a positive result on Covid and what the consequences of this information may be. We really care about our guests and we do as much as possible on providing a perfect level of service and those tests are part of our service, just to make our guest`s stay more comfortable and easier. I will try to explain to you step by step your concern and the whole situation, the same information I`ve been sharing with you in our emails, but I hope it will remove some part of the negativity in this review. 1) Our hotel has a partnership agreement with Unilab, one of the biggest companies that consist network of laboratories in Western Ukraine and Kyiv. Unilab is working based on the certificate number 200012579 (provides medical services in the meaning given in Art. 3 of the Law of Ukraine "Fundamentals of the legislation of Ukraine on health care" from 19.11.1992) and in accordance with the license to conduct business in medical practice AG № 597497 from 09.02.2012. (the same info you can find on the official website of Unilab and on Google) and we totally trust our partner that`s why we have started our relations in the field of PCR and Antigen testings; 2) We don't charge more than the price of Unilab laboratory 1500 UAH per test and an extra 300 UAH for nurse coming to the hotel. I have sent you screenshots from the official website that confirms it; 3) Unilab is testing customers with high-quality reagents for PCR studies on SARS-CoV-2 (Covid-19), which detects all strains of viruses (COVCITO) and еhese tests are highly sensitive and cover a wide range of SARS-CoV-2, in the same time antigen tests, are not that sensitive as PCR tests; 4) We distribute all the results of our guests as soon as possible and once we received a positive test from Unilab for the first time, the administrator has contacted the laboratory to double-check this result just to confirm the positive result. We have shared this info on 14/08 around 16:00, after this Front desk team has tried their best to provide all necessary help and service, they organize other nurses coming (from another laboratory) and we shared results on 15/08 around 14:00 just to make everything as fast as possible as we understand how disturbed you were; 5) According to the recommendations and requirements of the Ministry of Health of Ukraine and hotel rules we were obliged to inform you that we cannot serve you in the restaurant (as it is a public place) but we offered you an option - free breakfast in the room and later on - free room service as we unde

Thank you for your review.

Thank you fir your review and for choosing BANKHOTEL!

Hello dear mr. Abdullah! Thank you for choosing BANKHOTEL! We are happy that you are satisfied with our service and the hotel at all! We are happy if you will come again to visit BANKHOTEL

Hello dear mr. Mohammad! Thank you for choosing BANKHOTEL! We are sorry that we were not able to satisfy you fully this time. As you`ve book the Standart room with the size - 19 м², this info is indicated on the booking platform. Usually we are happy to offer a free upgrade, but during your stay, it was not possible as we had 100% occupancy. For the next time, we suggest you book Superior or Junior suite if you are looking for bigger room. We hope you will have the possibility to come and visit our hotel again so we could change your opinion about our hotel and team, as we really care about the comfort of our guests.

Abdullah العزيز !يسعدنا جدًا أنك أصبحت ضيفًا في فندقنا يرجى قبول اعتذارنا الصادق عن الإزعاج. سنحاول أن نصبح أفضل بالنسبة لك. شكرا على التعليقات. الرجاء قبول اعتذارتنا الصادقة. ياروسلاف - مدير ضيف

Hello dear Esa! Thank you for choosing BANKHOTEL! We are happy that you are satisfied with our service and your experience during your stay. Thanks for such a warm review and high appreciation, it was a pleasure to make your vacation unforgettable. We hope to see you again soon at the BANKHOTEL.

العزيز، شكرًا لاختيارك فندق BANKHOTEL ، وشكرًا على ملاحظاتك وتقديرك العالي ، هذا مهم جدًا بالنسبة لنا! يسعدنا أن تكون قد أعجبت بأفضل الانطباعات التي نعمل عليها ، والمشاعر الإيجابية لضيوفنا هي هدفنا. نتمنى أن نلتقي بك مرة أخرى ، سنكون سعداء للغاية. مع أطيب التحيات، ياروسلاف - مدير الضيف.

Dear guest, Thank you for choosing the BANKHOTEL, and thanks for your feedback and high appreciation, this is very important for us! We are pleased that you have been impressed with the best impressions that we are working on, and the positive emotions of our guests are our purpose. We hope to meet you again, we will be very glad.