Boendets fasad

Recensioner av Best Western West Towne Suites

2.5 out of 5
Best Western West Towne Suites
650 Grand Canyon Dr, Madison, WI

Recensioner

8,6

Fantastiskt

10 - Fantastiskt i betyg. 543 av 1004 recensioner" "
8 - Bra i betyg. 286 av 1004 recensioner" "
6 - Okej i betyg. 89 av 1004 recensioner" "
4 - Dåligt i betyg. 47 av 1004 recensioner" "
2 - Väldigt dåligt i betyg. 39 av 1004 recensioner" "

8,8/10

Renlighet

9,0/10

Personal och service

8,4/10

Bekvämligheter

8,4/10

Boendets skick och faciliteter

8,6/10

Hållbarhet

Recensioner

4/10 Dåligt

Bruce

Affärsresenär
Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Personal och service
Unable to get Expedia refund
Bodde här 1 natt i maj 2024

10/10 Fantastiskt

Mary

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The made-to-order hot breakfasts included in the price of my room were amazingly delicious. Really a stand-out in hotel breakfasts!!
Bodde här 3 nätter i maj 2024

10/10 Fantastiskt

Sally

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very clean and quiet. They serve order to make breakfast.
Bodde här 3 nätter i april 2024
Svar från Manager 4 maj 2024
Hello Sally,We appreciate your feedback on our clean and quiet environment, as well as our made-to-order breakfast service. Your satisfaction is important to us and we hope to welcome you back in the future.

6/10 Okej

Dana, Bozeman

Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Liked the idea of ordering breakfast to order, didn’t want the potatoes with eggs& bacon and asked for one pancake instead . Was told no with no reason . I can see why you want to control food not being wasted but I asked for one pancake then potatoes which your weren’t offering French toast that day.
Bodde här 1 natt i april 2024
Svar från Manager 4 maj 2024
Hello Dana, We appreciate your feedback on our breakfast ordering system. Our aim is to ensure all guests receive the same standard options; however, we will share your suggestion with the team for future consideration. Thank you for bringing this to our attention.

8/10 Bra

Scott

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i april 2024
Svar från Manager 4 maj 2024
Hello Scott,We appreciate you choosing to stay with us. Feel free to contact us directly with any concerns you may have had during your visit. We hope to welcome you back in the future for an improved experience.

8/10 Bra

Danny, Sturgeon Bay

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Quick stay
Bodde här 3 nätter i april 2024
Svar från Manager 1 maj 2024
Hello Danny, We appreciate you taking the time to share your experience with us. Should you have any further feedback or concerns, please feel free to reach out to our management team directly. Thank you for choosing our hotel for your stay.

8/10 Bra

Christine

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Like the cooked breakfast. Didn’t like the bathtub floor - wobbly, felt like paddle boarding. Also, could hear every step and squeaky floor from the room above. No sound deadening?
Bodde här 2 nätter i april 2024
Svar från Manager 1 maj 2024
Hello Christine,We appreciate your feedback regarding our cooked breakfast. We apologize for any inconvenience you experienced with the bathtub and noise levels during your stay. Please reach out to management directly to address these concerns further.

10/10 Fantastiskt

Latonya

Gillade: Renlighet, personal och service och boendets skick och faciliteter
It was very nice and the breakfast was really good
Bodde här 2 nätter i april 2024
Svar från Manager 1 maj 2024
Hello Latonya,We are delighted to hear that you enjoyed your stay and found our breakfast to your liking. Your feedback is valuable to us, and we hope to welcome you back in the future.

10/10 Fantastiskt

Fernando

Non
Bodde här 1 natt i april 2024
Svar från Manager 26 apr. 2024
Hello Fernando,Thank you for sharing your feedback with us. We regret to hear that your experience did not meet your expectations. We encourage you to reach out to our management team directly to further discuss any concerns you may have. Your insights are valuable to us as we strive to improve our guest experience.

10/10 Fantastiskt

Leannea

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Came down for horse fair and stayed here. Absolutely love the hotel and the staff they are all super nice and helpful. This is the second year in a row I stayed here and will continue staying at this property. Highly recommend. Always felt safe at this hotel inside and outside.
Bodde här 2 nätter i april 2024
Svar från Manager 23 apr. 2024
Hello Leannea,We are thrilled to hear that you enjoyed your stay and that our staff met your expectations. It's fantastic to hear that you felt safe during your time with us both inside and outside the hotel premises. We appreciate your loyalty and look forward to welcoming you back on your next visit to the area.

10/10 Fantastiskt

marilyn

Reste i grupp
Gillade: Personal och service
Had a very nice stay.
Bodde här 3 nätter i april 2024
Svar från Manager 23 apr. 2024
Hello marilyn,We appreciate your positive feedback and are delighted to hear that you enjoyed your stay with us. Our team strives to provide exceptional experiences for all our guests. Should you have any further comments or suggestions, please feel free to reach out to our management team. Thank you for choosing our hotel for your visit.

8/10 Bra

Melanie

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Manager 23 apr. 2024
Hello Melanie, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

8/10 Bra

Daniel

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Pleased with the hotel and the room except for the closeness of the towel rack to the toilet. A man has to pee side-saddle because straight on puts the towel rack into your shoulder. Nice TV, unfortunately, many of the channels on the listings in the room are no longer available. Updating is needed to the lists and lineup.
Bodde här 3 nätter i april 2024
Svar från Manager 20 apr. 2024
Hello Daniel,We appreciate your feedback on the room amenities. Your comments will be forwarded to the relevant department for any necessary updates to enhance our guest experience. Thank you for bringing this to our attention.

10/10 Fantastiskt

Tenzin

Bodde här 1 natt i april 2024
Svar från Manager 8 maj 2024
Hello Tenzin,We are thrilled to hear that you had an excellent stay with us! If you have any further comments or need assistance, feel free to reach out to us. We look forward to welcoming you back soon!

8/10 Bra

Patricia

Bodde här 2 nätter i april 2024
Svar från Manager 7 maj 2024
Hello Patricia, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

10/10 Fantastiskt

Dawn, Greenfield

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Large, clean room; comfortable king size bed; 2 large screen TVs that worked well, good breakfast included in the room rate; mini-fridg and microwave in the room; only suggestion would be to clean the exterior of the sofa and paint a few scrapes on the bathroom wall. All in all, an excellent stay for a reasonable price!
Bodde här 1 natt i april 2024
Svar från Manager 15 apr. 2024
Hello Dawn,Thank you for sharing your positive feedback on your recent stay with us! We're thrilled to hear that you enjoyed the spacious room, comfortable bed, in-room amenities, and breakfast. Your comments about the sofa and bathroom wall will be shared with our team for consideration. We hope to welcome you back soon for another great stay!

10/10 Fantastiskt

Bill

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Unexpected outside construction happened and the staff moved me to another part of the bldg.
Bodde här 7 nätter i april 2024
Svar från Manager 13 apr. 2024
Hello Bill,We apologize for any inconvenience caused by the construction. Our team always strives to ensure a comfortable stay for our guests and we're glad to hear we were able to accommodate you accordingly. Please feel free to reach out to our management team directly for any further assistance or feedback you may have. Thank you for choosing to stay with us.

10/10 Fantastiskt

Mike

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It had only two levels what is nice there where not a lot of stair. Plus there was a few entrances that opened with the room card.
Bodde här 2 nätter i april 2024
Svar från Manager 12 apr. 2024
Hello Mike,We appreciate your positive feedback on the convenience of our hotel layout and room card access. Your comfort during your stay is important to us, and we strive to provide a hassle-free experience for all our guests. Thank you for sharing your experience with us.

10/10 Fantastiskt

Randy D

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This was a convenient stop over for me to make connections the following morning at Milwaukee International Airport. Staff was friendly and helpful. Breakfast was cooked to order with additional items like yogurt, cereal, muffins, coffee and juice available at no charge. My room was clean and comfortable with a huge television for entertainment.
Bodde här 1 natt i april 2024
Svar från Manager 11 apr. 2024
Hello Randy D,Thank you for sharing your positive experience with us! We're thrilled to hear that our convenient location, friendly staff, and delicious complimentary breakfast met your expectations during your stay. We're glad you found your room clean, comfortable, and equipped with amenities like a large television. We hope to welcome you back for another enjoyable stay in the future.

10/10 Fantastiskt

Patricia

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i april 2024
Svar från Manager 11 apr. 2024
Hello Patricia,We are so glad to hear of your wonderful stay and the encounters you had with our team who are constantly striving to serve our guests with warm hospitality! We look forward to welcoming you back.

10/10 Fantastiskt

Darlene

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i april 2024
Svar från Manager 9 apr. 2024
Hello Darlene,We are thrilled to hear that you had a fantastic experience at our hotel! Please don't hesitate to reach out if you have any further comments or need assistance.

8/10 Bra

Kevin

Reste med sin partner, Reste med husdjur
We stay at this hotel every year on our way home from Florida. We always feel so welcome and comfortable staying here with our little dog. I really appreciate that we are not put in a “pet room.” Our room was very clean and comfortable. The bed was comfortable as well.
Bodde här 1 natt i april 2024
Svar från Manager 5 apr. 2024
Hello Kevin,We're delighted to hear that you enjoyed your stay with us again and felt welcome with your furry friend. Providing a clean and comfortable room is our top priority for all our guests, including those with pets. We're glad you found the bed comfortable and hope you had a restful stay.

10/10 Fantastiskt

Zindzi

Bodde här 1 natt i mars 2024
Svar från Manager 20 apr. 2024
Hello Zindzi,Thank you for choosing our hotel! We are delighted to hear that you had a wonderful experience during your stay. We hope to welcome you back soon for another enjoyable stay!

8/10 Bra

Michael

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Had a room at the end of the hall on the second floor. Nice clean room but heard everyone opening the doors to the stairs. This started at 5:30 am
Bodde här 2 nätter i mars 2024
Svar från Manager 29 mars 2024
Hello Michael,We are pleased to hear that you found your room clean. We apologize for any inconvenience the noise may have caused and recommend future stays on a different floor for a quieter experience. We appreciate your feedback and hope to welcome you back for an improved stay.

10/10 Fantastiskt

Vicki

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very clean, quiet and reasonably price.
Bodde här 1 natt i mars 2024
Svar från Manager 29 mars 2024
Hello Vicki,We are thrilled to hear that you found our hotel clean, quiet, and reasonably priced. Your satisfaction is our top priority and we hope to welcome you back soon for another enjoyable stay.

2/10 Väldigt dåligt

Dana

Reste i grupp, Reste med sin partner
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
John the manager was a racist and profiled me and kicked me out and would not return my money and tried to keep my $100 deposit but I called in a community leader in to assist me. He returned my $100, but I heard he has been profiling a lot of black folks and keeping their money. I feel he needs investigating, he is giving hotel a bad name. I'm finding a civil rights complaint and I'm demanding my room refund because he kicked me out. I'm not recommending this hotel to anyone and hope it goes out of business because of the racism thats there.
Bodde här 1 natt i mars 2024
Svar från Manager 27 mars 2024
Hello Dana,We take all feedback seriously and regret to hear about your experience. We will ensure your concerns are addressed appropriately. Thank you for bringing this to our attention.

6/10 Okej

Beth

Gillade: Renlighet
Location next to freeway
Bodde här 2 nätter i mars 2024
Svar från Manager 27 mars 2024
Hello Beth, We appreciate your feedback regarding our hotel's proximity to the freeway. We understand that noise levels can vary based on individual preferences. Your comments will be shared with the team for future considerations. Thank you for choosing to stay with us.

8/10 Bra

Kenneth

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Cook-to-order breakfast. Large suites
Bodde här 1 natt i mars 2024
Svar från Manager 27 mars 2024
Hello Kenneth,We are delighted that you enjoyed our cook-to-order breakfast and found our suites spacious. Your feedback is greatly appreciated. We strive to provide top-notch service to all our guests. Thank you for choosing to stay with us.

10/10 Fantastiskt

Julie

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Affordable price and clean. Breakfast was good with decent options along with the hot breakfast.
Bodde här 1 natt i mars 2024
Svar från Manager 24 mars 2024
Hello Julie,We are delighted to hear you found our hotel to be affordable and clean, and that you enjoyed our breakfast offerings during your stay. We strive to provide our guests with great value and a pleasant experience. Should you have any future concerns or feedback, please do not hesitate to reach out to our management team for further assistance.

6/10 Okej

Ed

Reste med sin partner
Gillade: Renlighet och personal och service
The bathroom was dated and shower hard to use. The TV was almost worthless it was so hard to figure out and no instructions Bed was comfortable and the accommodations were large.
Bodde här 1 natt i mars 2024
Svar från Manager 24 mars 2024
Hello Ed,We appreciate your feedback regarding the bathroom and TV usability. We're glad you found the bed comfortable and enjoyed the spacious accommodations. If you have any further comments or suggestions, please feel free to share them with us.

10/10 Fantastiskt

Bruce

Reste i grupp, Reste med familjen
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Easy check-in - Very accommodating staff - Will return.
Bodde här 3 nätter i mars 2024
Svar från Manager 20 mars 2024
Hello Bruce,We are pleased to hear that you had a smooth check-in experience and found our staff accommodating. We look forward to welcoming you back during your next visit.

2/10 Väldigt dåligt

Tarri

Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
No phone service No WiFi Nobody at front desk Couldn’t wait to get out of there I want refund!
Bodde här 1 natt i mars 2024
Svar från Manager 16 mars 2024
Hello Tarri,We appreciate your feedback and apologize for any inconveniences you experienced during your stay. Your concerns will be shared with the team for their awareness. For further assistance regarding a refund, please reach out to our management directly.

10/10 Fantastiskt

Hung

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
AC system is noisy when kicked on. Room is spacious and clean. Staff are friendly Breakfast is okay. Will comeback.
Bodde här 2 nätter i mars 2024
Svar från Manager 12 mars 2024
Hello Hung,We appreciate your positive feedback on our spacious and clean rooms, friendly staff, and breakfast. We will address the AC noise concern to enhance your future stay with us. Thank you for choosing our hotel, and we look forward to welcoming you back again.

2/10 Väldigt dåligt

Amy

Reste med familjen
Gillade: Renlighet och bekvämligheter
I left money in the room. Went to the Badger game. Money was gone.
Bodde här 1 natt i mars 2024
Svar från Manager 9 mars 2024
Hello Amy,We regret to hear about your experience and suggest reaching out to the hotel management directly to provide further details for review. We value all feedback to enhance security measures.

2/10 Väldigt dåligt

Martine

Affärsresenär
Gillade: Personal och service
Night manger super nice. I literally could hear the person in the next room snoring..ALL NIGHT!! Got no sleep. Room smelled mildewy. It was nice sized. Dont know how it got rated exceptional??! You could hear everything in every room. Breakfast was at 7am. Not good for those of us who work and need early breakfast.
Bodde här 2 nätter i mars 2024
Svar från Manager 6 mars 2024
Hello Martine, We appreciate you sharing your experience with us. We regret to hear that you were disturbed by noise and the room condition. Your feedback is valuable for us to improve our services. We'll share your comments with the team for further evaluation. Thank you for bringing this to our attention, and we hope to have the opportunity to better serve you in the future.

2/10 Väldigt dåligt

Rachel

Bodde här 2 nätter i februari 2024
Svar från Manager 22 mars 2024
Hello Rachel, We value your experience and would appreciate the opportunity to address any concerns you may have had during your stay. Please reach out to us so we can further discuss your feedback.

10/10 Fantastiskt

Crystal

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i februari 2024
Svar från Manager 29 feb. 2024
Hello Crystal,We're thrilled to hear you had a wonderful stay with us! If you have any further comments or suggestions, feel free to get in touch with us directly. Hope to welcome you back soon!

10/10 Fantastiskt

Pamela

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great breakfast and very friendly staff.
Bodde här 1 natt i februari 2024
Svar från Manager 29 feb. 2024
Hello Pamela,We appreciate your positive feedback on our breakfast and staff. Your kind words motivate us to keep up the good work in serving our guests. Thank you for recognizing our efforts to make your stay enjoyable.

10/10 Fantastiskt

Alycia

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
It was a nice stay
Bodde här 1 natt i februari 2024
Svar från Manager 29 feb. 2024
Hello Alycia,We are delighted to hear that you had a pleasant stay with us. Your feedback is greatly appreciated and we hope to welcome you back soon for another enjoyable experience.

6/10 Okej

Amanda

Bodde här 3 nätter i februari 2024
Svar från Manager 22 mars 2024
Hello Amanda,We appreciate you choosing our hotel for your stay. If there were any aspects of your experience that did not meet your expectations, please feel free to contact us directly so we can address them accordingly. We hope to welcome you back in the future for an improved stay.

10/10 Fantastiskt

Ginna

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I really like how this is close enough to downtown, but far enough to avoid most of the traffic.
Bodde här 1 natt i februari 2024
Svar från Manager 29 feb. 2024
Hello Ginna,We appreciate your positive feedback on our convenient location relative to downtown and the traffic. We strive to offer a peaceful setting while still being easily accessible to key areas for our guests' convenience. Thank you for highlighting this aspect of your stay with us.

10/10 Fantastiskt

Valerie, Blair

Bodde här 1 natt i februari 2024
Svar från Manager 22 mars 2024
Hello Valerie,Your perfect rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

10/10 Fantastiskt

Gary

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Very clean room. Even though it was busy it was quiet. Will be staying again
Bodde här 1 natt i februari 2024
Svar från Manager 29 feb. 2024
Hello Gary,We are delighted to hear that you enjoyed your stay with us and found our rooms to be clean and peaceful. We look forward to welcoming you back on your next visit.

10/10 Fantastiskt

Jesse

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Loved it
Bodde här 1 natt i februari 2024
Svar från Manager 29 feb. 2024
Hello Jesse,We are delighted to hear that you enjoyed and loved your stay with us! Your positive feedback is truly appreciated, and we hope to welcome you back again in the future for another wonderful experience at our hotel.

10/10 Fantastiskt

Kwabena

Gillade: Personal och service och boendets skick och faciliteter
Bodde här 2 nätter i februari 2024
Svar från Manager 29 feb. 2024
Hello Kwabena,Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

8/10 Bra

Kelly

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i februari 2024
Svar från Manager 29 feb. 2024
Hello Kelly,We're thrilled to hear you enjoyed your stay with us! Should you have any feedback to help us improve, please reach out to our team. We hope to welcome you back soon!

10/10 Fantastiskt

Christy

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
The room was very reasonably priced. The room was very spacious and clean. It was in a central location with stores and restaurants close by.
Bodde här 3 nätter i januari 2024
Svar från Manager 29 feb. 2024
Hello Christy,We are glad to hear that you found our room spacious, clean, and well-located. We strive to offer competitive prices and provide a comfortable stay for all our guests. Your positive feedback is appreciated, and we hope to welcome you back in the future.

6/10 Okej

Kevin

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Sleepless night
Great price and made-to-order breakfast surprisingly good. Problem was very noisy refrigerator and heating unit in room made sleeping difficult and received unscheduled wake up call from phone in room.
Bodde här 1 natt i januari 2024
Svar från Manager 29 feb. 2024
Hello Kevin, Thank you for sharing your feedback with us. We're glad you enjoyed our breakfast offerings. We apologize for any inconvenience caused by the noise disturbances during your stay. We encourage you to reach out to our management team directly to address these concerns further.

8/10 Bra

donald

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i januari 2024
Svar från Manager 29 feb. 2024
Hello donald,We appreciate you choosing our hotel for your stay! We hope you had a wonderful time with us. Please don't hesitate to reach out to us if you have any feedback to share.

10/10 Fantastiskt

Jen-Hsuan

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i januari 2024
Svar från Manager 29 feb. 2024
Hello Jen-Hsuan,We are thrilled to hear that you had a wonderful experience during your stay with us! We hope to welcome you back soon for another fantastic stay!