Lobby

Recensioner av Big Spring Inn

2.5 out of 5
Big Spring Inn
1750 East Center St, Madisonville, KY

Recensioner

8,4

Väldigt bra

10 - Fantastiskt i betyg. 114 av 237 recensioner" "
8 - Bra i betyg. 81 av 237 recensioner" "
6 - Okej i betyg. 24 av 237 recensioner" "
4 - Dåligt i betyg. 11 av 237 recensioner" "
2 - Väldigt dåligt i betyg. 7 av 237 recensioner" "

8,6/10

Renlighet

8,6/10

Personal och service

7,2/10

Bekvämligheter

8,0/10

Boendets skick och faciliteter

8,2/10

Hållbarhet

Recensioner

10/10 Fantastiskt

REBECCA

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
clean room, staff was nice
Bodde här 1 natt i april 2024
Svar från Hotel Manager 2 maj 2024
Dear Rebecca,Thank you for your kind review! We're thrilled to hear that you enjoyed your stay with us and found our rooms clean and our staff nice. Your satisfaction is our top priority, and we look forward to welcoming you back for another fantastic experience.Sincerely,Hotel Manager

6/10 Okej

Windy

Gillade inte: Boendets skick och faciliteter
Bodde här 3 nätter i mars 2024
Svar från Hotel Manager 30 mars 2024
Dear Windy,Thank you for taking the time to leave a review. We value all feedback from our guests, as it helps us improve our services. If there were any specific areas that you feel we could have done better in, please let us know. We are committed to providing a positive experience for all our guests and hope to have the opportunity to welcome you back and exceed your expectations in the future.Sincerely,Hotel Manager

10/10 Fantastiskt

Karl

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Good value. No complaints.
Bodde här 1 natt i februari 2024
Svar från Hotel Manager 21 feb. 2024
Dear Karl,We appreciate your positive review and are delighted to hear that you found good value in your stay. It's wonderful to know that you had no complaints, and we hope to continue providing you with excellent service during your future visits.Thank you for choosing us, and we look forward to welcoming you back.Sincerely,Hotel Manager

2/10 Väldigt dåligt

Winham

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
All around awful stay
Bodde här 1 natt i februari 2024
Svar från Hotel Manager 8 feb. 2024
Dear Winham,We're sorry to hear that you had an awful stay. Your satisfaction is important to us, and we would appreciate more details about your experience to understand the specific issues you encountered. If there are specific concerns or areas we can address to improve, please let us know. We value your feedback and are committed to ensuring a better experience for our guests. Thank you for sharing your concerns.Sincerely,Hotel Manager

4/10 Dåligt

Nick

Reste med sin partner
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
They need a new cleaning lady
Bodde här 1 natt i januari 2024
Svar från Hotel Manager 30 jan. 2024
Dear Nick,We apologize for the cleanliness issues you encountered during your stay. Providing a clean and well-maintained environment is essential, and we're sorry to hear that we didn't meet your expectations in this regard. Your feedback will be shared with our housekeeping team to ensure that improvements are made. We appreciate your feedback and hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

4/10 Dåligt

Timothy

Bodde här 1 natt i januari 2024
Svar från Hotel Manager 28 jan. 2024
Dear Timothy,Thank you for providing your feedback with a score of 4 out of 10 on Hotels.com. We appreciate your input, and if there are specific areas where we can improve or if there's anything you'd like to share about your stay, please feel free to do so. Your comments are valuable, and we hope to have the opportunity to enhance your experience during any future visits.Sincerely,Hotel Manager

10/10 Fantastiskt

James, Mt Prospect

Bodde här 2 nätter i december 2023
Svar från Hotel Manager 17 jan. 2024
Dear Guest,Thank you for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed your stay and appreciate your 5-star rating. Our team works hard to provide excellent service, and we're delighted to know that we met your expectations. If you have any further comments or suggestions, feel free to share them. We look forward to welcoming you back on your next visit!Sincerely,Hotel Manager

8/10 Bra

Sheila F

Gillade: Renlighet, personal och service och rummets bekvämlighet
This motel is right off the Interstate so very convenient. It’s an older place, but has been kept up. No amenities, but has the standard things most motels have. It was clean our overnight stay was adequate.
Bodde här 1 natt i januari 2024
Svar från Hotel Manager 10 jan. 2024
Dear Guest,Thank you for sharing your feedback. We're pleased to hear that our motel's convenient location and well-maintained facilities contributed to a satisfactory overnight stay for you. We appreciate your understanding regarding the older design and limited amenities. If there's anything specific you feel we can improve upon, please let us know. We hope to have the opportunity to welcome you back in the future.Sincerely,Hotel Manager

6/10 Okej

Douglas

Reste med familjen
Gillade inte: Boendets skick och faciliteter
Well this is a you get what you pay for hotel.It was reasonably clean,everything worked and was about inexpensive as you will find.
Bodde här 1 natt i december 2023
Svar från Hotel Manager 30 dec. 2023
Dear Guest,We appreciate your feedback and are pleased to hear that you found our hotel reasonably clean, with everything in working order. We strive to offer affordable accommodation. However, we also value your insights and would like to address any concerns you may have had during your stay.Sincerely,Hotel Manager

8/10 Bra

Randy

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2023
Svar från Hotel Manager 20 dec. 2023
Dear Randy,Thank you for taking your valuable time to leave a rating for your stay at our hotel. If you can think of anything to raise our guest satisfaction score from 8 to 10, please be sure to let us know. We appreciate your business. We look forward to seeing you again soon!Sincerely, Hotel Manager

10/10 Fantastiskt

Betty

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Pleasant. Fresh clean room. Heat control was easy. Water pressure good. Especially like wood floors - no carpet!!!
Bodde här 2 nätter i december 2023
Svar från Hotel Manager 19 dec. 2023
Dear Betty,Thank you for the outstanding rating and positive comments! We're delighted to hear that you had a pleasant stay and enjoyed the fresh, clean room with easy heat control and good water pressure. It's great to know that the wood floors were a particularly appreciated feature. We appreciate your feedback, and we look forward to providing you with another excellent experience in the future!Sincerely, Hotel Manager

8/10 Bra

Gene

Gillade: Renlighet och rummets bekvämlighet
Gillade inte: Personal och service och boendets skick och faciliteter
Passing through
I meant to put 2 stars over all but it put in 4 stars. No amenities to speak of, my receipt says continental breakfast but person at desk said they haven't had breakfast for 3 years. The ceiling looked like it was going to fall at any time. Would not return to this place.
Bodde här 1 natt i december 2023
Svar från Hotel Manager 16 dec. 2023
Dear Gene,Thank you for sharing your feedback about your recent stay. We apologize for any discrepancies in the star rating and the confusion about breakfast. We appreciate your observations about the ceiling, and we'll address this promptly to ensure the safety and comfort of our guests. Your feedback is valuable, and we take it seriously. If there's anything else you'd like to share or if you have any suggestions for improvement, please feel free to let us know. We regret that your experience did not meet your expectations, and we hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Manager

10/10 Fantastiskt

Johnathan

Reste med familj och småbarn, Reste med husdjur
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Always fare priced for staying with a pet
Svar från Hotel Manager 8 feb. 2024
Dear Johnathan,Thank you for taking the time to provide feedback on your recent stay. We're delighted to hear that you found our pricing fair for staying with a pet. Your positive rating is appreciated, and we look forward to welcoming you and your pet on any future visits. If there's anything else you'd like to share or if you have specific suggestions, please feel free to let us know. We value your input and hope to continue providing you with a positive experience.Sincerely,Hotel Manager

8/10 Bra

D m

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2023
Svar från Hotel Manager 7 dec. 2023
Dear Guest,Thank you for your feedback and for choosing Big Spring Inn. We're glad to see your positive rating! If you have any specific suggestions or areas where we can further improve to make your experience even better, please feel free to share them. We value your input and hope to have the pleasure of welcoming you back for another enjoyable stay.Sincerely,Hotel Manager

4/10 Dåligt

Oliviana

Gillade inte: Personal och service
Front desk employee was rude. Would never recommend or book with again
Bodde här 1 natt i november 2023
Svar från Hotel Manager 5 dec. 2023
Dear Guest,We apologize for any inconvenience caused by the behavior of our front desk employee. Providing excellent service is our priority, and we're disappointed to hear about your negative experience. Your feedback is valuable, and we will address this issue to ensure it doesn't happen again. If there's anything else you'd like to share or if there's a way we can make it right, please let us know. We appreciate your honesty and hope to have the opportunity to provide a better experience in the future.Sincerely,Hotel Manager

2/10 Väldigt dåligt

Lisa

Reste med familjen
Gillade inte: Personal och service och bekvämligheter
They were not very friendly charged me 25.00 more a night than I was supposed to pay and there was supposed to be breakfast included yet there was nothing.
Bodde här 3 nätter i november 2023
Svar från Hotel Manager 5 dec. 2023
Dear Guest,Thank you for your stay and feedback.At the outset, we have not served breakfast for the last three years, and the information has been clearly communicated to our guests during the reservation.Further, we have checked our records, and we have not charged the 25, as you say. So please check at your end and correct. We regret the inconvenience, however, and request your understanding.Sincerely,Hotel Manager

8/10 Bra

William

Bodde här 1 natt i november 2023
Svar från Hotel Manager 30 nov. 2023
Dear Guest,Thank you for taking the time to share your feedback on Travelocity. We're pleased to see that you had a positive overall experience during your stay. If there are any specific areas you believe we can improve upon to make your next visit even better, please feel free to let us know. We appreciate your input and look forward to the opportunity to welcome you back in the future.Sincerely,Hotel Manager

10/10 Fantastiskt

Cynthia

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This is our second time staying and we really enjoy the convenience the friendliness of the owners, and how they are striving to improve the building
Bodde här 7 nätter i november 2023
Svar från Hotel Manager 28 nov. 2023
Dear Cynthia,Thank you for choosing to stay with us again and for sharing your positive experience. We're delighted to hear that you enjoyed the convenience, friendliness of our team, and the ongoing improvements to the building. Your feedback is appreciated, and we look forward to welcoming you back for another pleasant stay.Best Regards,Hotel Manager

8/10 Bra

Suzanne

Gillade: Renlighet, personal och service och rummets bekvämlighet
Bodde här 1 natt i november 2023
Svar från Hotel Manager 21 nov. 2023
Dear Suzanne,Thanks for staying with us and giving us an 8-star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It would be highly appreciated. I hope you will visit us again soon.Sincerely,Hotel Manager

10/10 Fantastiskt

chrystal

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i november 2023
Svar från Hotel Manager 7 nov. 2023
Dear Guest,Thank you for your excellent 10 out of 10 rating on Hotels.com. We appreciate your positive feedback and are delighted to hear about your high level of satisfaction. Your support is valued, and we look forward to welcoming you back on your future visits.Sincerely,Hotel Manager

4/10 Dåligt

Randolph

Affärsresenär
Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter
Bed was uncomfortable and room had holes in the wall and cracks.
Bodde här 1 natt i oktober 2023
Svar från Hotel Manager 31 okt. 2023
Dear Guest,We appreciate your feedback about your recent stay with us. We're sorry to hear that your experience was less than satisfactory. Your comments are important to us, and we will use them to address the issues you mentioned and improve our accommodations. If you have any specific concerns you'd like to discuss, please don't hesitate to contact our management team. We aim to provide a comfortable and pleasant stay for all our guests, and your input helps us achieve that goal.Sincerely,Hotel Manager

10/10 Fantastiskt

Partner

Bodde här 2 nätter i oktober 2023
Svar från Hotel Manager 21 nov. 2023
Dear Partner,Thanks for the stay and the great feedback for giving us a 5-star rating. It is really encouraging. We feel proud when we get such ratings, which motivates us to serve better.We look forward to welcoming you again.Sincerely, Hotel Manager

8/10 Bra

Larence

Comfortable and relaxing
Bodde här 1 natt i oktober 2023
Svar från Hotel Manager 22 okt. 2023
Dear Larence,Thank you for your positive feedback and for choosing our hotel for your stay. We're delighted to hear that you found your stay comfortable and relaxing. If you have any additional comments or suggestions to share, please feel free to let us know. We appreciate your feedback and hope to welcome you back in the future.Sincerely,Hotel Manager

10/10 Fantastiskt

Tuesday

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Ive stayed here on multiple occasions and every stay has been one hundred percent completely insipid
Svar från Hotel Manager 18 okt. 2023
Dear Guest,Thank you for taking the time to share your feedback. We're delighted to hear that you've chosen to stay with us on multiple occasions and have had consistently positive experiences. Your satisfaction is important to us, and we look forward to welcoming you back for more insipidly enjoyable stays in the future.Sincerely,Hotel Manager

6/10 Okej

Dawn

Gillade inte: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
Not very clean, service not very good
There was a heavy damp moldy smell. Holes and stains in the towels. Beds were very uncomfortable. Tub backed up and we stood in 6 inches of water. Microwave was dirty before we used it. Fridge was not cold enough at all. When we first arrived the manager walked in front of us into the office by five feet and didn’t hold the door open for us and just let it shut in our face. No smiles from the two people running it. No “thank you for staying with us” or checking on our needs during our stay. I expected a little more courtesy and comfort. The rooms weren’t super cheap either, so I expected a little more. Will not stay there again.
Bodde här 3 nätter i oktober 2023
Svar från Hotel Manager 18 okt. 2023
Dear Guest,We appreciate your feedback regarding your recent stay at our hotel, although we're truly sorry to hear about the issues you encountered. Your experience falls short of our usual standards, and we apologize for any inconvenience you faced during your stay.Please know that your comments will be shared with our team to ensure that the concerns you raised are addressed promptly. We strive to provide a comfortable and courteous experience for all our guests, and it's disheartening to hear that we fell short of your expectations.Your feedback is valuable to us, and we hope to have the opportunity to welcome you back in the future and provide you with a better experience.Sincerely,Hotel Manager

10/10 Fantastiskt

Joshua

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Don’t be fool by national chains
Budget hotel that’s a lot better then the other big name budget hotels in Madisonville. Don’t let the fancy national brand names fool you. You are gonna pay more to stay at many of them and get a lower quality room and less service.
Bodde här 1 natt i oktober 2023
Svar från Henry 6 okt. 2023
Thank you for staying with us. Thank you for taking the time out and write review for us.

8/10 Bra

Greg

Bodde här 1 natt i januari 2023
Svar från Hotel Manager 25 okt. 2023
Dear Greg,Thank you for taking the time to leave your rating. We're pleased to see that you had a satisfactory experience during your stay. If you have any specific feedback or suggestions for us to further enhance your experience next time, please feel free to share.Sincerely,Hotel Manager

8/10 Bra

Ron

Reste med sin partner, Reste med husdjur
Gillade: Renlighet och personal och service
dog friendly. inexpensive
Bodde här 1 natt i september 2023
Svar från Henry 1 okt. 2023
Thank you for staying with us. We appreciate your feedback.

10/10 Fantastiskt

Michael

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i september 2023
Svar från Henry 20 sep. 2023
Thank you for staying with us.

8/10 Bra

Sara

Bodde här 1 natt i september 2023
Svar från Henry 6 okt. 2023
Thank you for staying with us.

10/10 Fantastiskt

Juan

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Gillade inte: Bekvämligheter
Still remodeling but ok
Bodde här 1 natt i september 2023
Svar från Henry 20 sep. 2023
Thank you for staying with us.

6/10 Okej

Laura

Economical and quiet but lacking service
The room had sink flies, a hole in the ceiling near the bathroom leaking some type of black mold. The advertisement was a coffee with available every day but the lobby was locked the majority of the time.
Bodde här 3 nätter i september 2023
Svar från Henry 5 sep. 2023
Thank you for staying with us and taking the time out to write review for us. We will work on your concern.

8/10 Bra

Amy

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 7 nätter i augusti 2023
Svar från Henry 3 sep. 2023
Thank you for staying with us.

10/10 Fantastiskt

Rachel

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staff was excellent room was clean it was quiet and peaceful located near all kinds of shopping and restaurants I will stay again
Bodde här 1 natt i augusti 2023
Svar från Henry 8 aug. 2023
Thank you for staying with us. Thank you for taking the time out and write review for us.

6/10 Okej

Michelle, Georgetown

Reste med familjen
Gillade inte: Bekvämligheter
Basically got what we paid for. Much cheaper than other hotels in the area. Had good reviews on Expedia. The check in man was very nice. But the property info stated 24/7 front desk. He was there for us, but behind a locked door where you had to be buzzed in. Some others in our party arrived later than us and were unable to check in because they couldn't get anyone to answer the door. The room was fairly clean. Shower head was super low and tub didn't drain which was gross. I specifically stated I had three in our room, pretty sure I even paid an extra $5 for that. But there were only enough towels in our room for 2 people. So I had to go back to the lobby, get buzzed in, and request another set of towels. Beds weren't very comfy and I had to request another pillow which I did get. At 8:30 the next morning, housekeeping opened our door without even knocking even though check out was 11:00. When we did go to check out, no one was at the front desk. Sign said they were cleaning rooms and to come find them. We didn't want their little bit of breakfast, but if you did, not sure how you were supposed to get to it. I just left our room key by our door. If you just need an airconditioned room with a bed and a shower, it'll work. If we come to this town again, though, I'll pay to stay at one of the nicer places.
Bodde här 1 natt i juli 2023
Svar från Henry 31 juli 2023
Thank you for taking the time to write such a detailed review. All your comments are essential to improves our service. Thank you for staying with us.

8/10 Bra

Preach

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i juli 2023
Svar från Henry 28 juli 2023
Thank you for staying with us.

6/10 Okej

Karl

Reste med familjen
Gillade inte: Boendets skick och faciliteter
Keine Ahnung wie dieses Motel zu dieser Bewertung kam. Hier stimme nichts. Der Herr am Empfang war muffig, es gab kein Frühstück wie bei der Buchung angegebenen und die Zimmer waren alles andere als sauber.
Bodde här 1 natt i juli 2023
Svar från Henry 25 juli 2023
Thank you for staying with us.

10/10 Fantastiskt

James

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Very nice
Bodde här 4 nätter i juli 2023
Svar från Henry 21 juli 2023
Thank you for staying with us. Thank you for the perfect score.

8/10 Bra

JOVONNA

Reste med familjen
Gillade: Personal och service och rummets bekvämlighet
Decent stay
We had a 4 night stay, it was ok. The roaches made me uncomfortable and the floors aren't carpeted, they didn't seem mopped so our feet/socks were dirty. But the beds were clean and comfortable, they had the best motel pillows I've ever slept on. Housekeeping came by every morning & they are very available if you need anything. For the affordable price it was fine. I would stay there again and recommend it to others. I requested a room on the 1st floor to avoid the steps and they gave it to me no issue at all.
Bodde här 4 nätter i juli 2023
Svar från Henry 17 juli 2023
Thank you for staying with us and for taking the time out to write review for us.

10/10 Fantastiskt

kim

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i juli 2023
Svar från Henry 10 juli 2023
Thank you for staying with us and for the perfect score.

8/10 Bra

Carol

Gillade: Personal och service
Overall, my stay was ok for the two nights I needed but the look of the hotel initially gave some sketch vibes. The room did have a strange smell (like tobacco mixed with some type of food-I couldn't place it but was a bit overwhelming), some dust and a few dead June bugs on the floor, sheets were a bit rough and the room could use some updates (bedding, paint, etc.). Check in was a little primitive, still using handwritten info cards but not a big deal and the man was very pleasant, no issues. Hotel is conveniently close to a lot of places to eat and jump on/off the highway but pretty quiet for the area. I don't know if I'd go back but wouldn't not recommend, especially for the price for a quick trip and place to sleep.
Bodde här 2 nätter i juli 2023
Svar från Henry 8 juli 2023
Thank you for staying with us.

10/10 Fantastiskt

Cynthia

Bodde här 4 nätter i juli 2023
Svar från Henry 8 juli 2023
Thank you for staying with us and for the perfect score.

4/10 Dåligt

Angela

Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter
Bodde här 1 natt i juli 2023
Svar från Henry. 7 juli 2023
thank you for staying with us. we appreciate your feedback.

10/10 Fantastiskt

Aerle, Louisville

Bodde här 1 natt i juli 2023
Svar från Henry 24 juli 2023
Thank you for staying with us. and for the perfect score.

10/10 Fantastiskt

Sara

Reste med sin partner, Reste med husdjur
Gillade: Renlighet, personal och service och boendets skick och faciliteter
The little garden they had up front was beautiful and well maintained, the rooms were spacious and clean
Bodde här 2 nätter i juni 2023
Svar från Henry 2 juli 2023
Thank you for staying with us and thank you for taking the time out to write review for us.

10/10 Fantastiskt

James

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i juni 2023
Svar från Henry 25 juni 2023
Thank you for staying with us. Thank you for the perfect score.

10/10 Fantastiskt

Charles, Madisonville

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i juni 2023
Svar från Henry 12 juni 2023
Thank you for staying with us and for the perfect score.

10/10 Fantastiskt

Corey, Lewisville

Affärsresenär
Gillade: Renlighet, personal och service och boendets skick och faciliteter
We stayed one night. Room was quiet and clean. Easy check-in, will stay again if needed
Bodde här 1 natt i maj 2023
Svar från Henry 31 maj 2023
Thank you for staying with us and taking the time out to write review for us.

10/10 Fantastiskt

Robert

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i maj 2023
Svar från Henry 31 maj 2023
Thank you for staying with us and thank you for the perfect score

6/10 Okej

Cody

Gillade inte: Renlighet och personal och service
Good hotel just bad experience
When I got in the room the sheets weren't changed and the bathroom had dirt stains on the bottom of the bathtub. I really do like the hotel just my experience this time wasn't as good as my previous experience. They told me not to book on app and not to book over the phone and they tried blaming me for the the bathroom being dirty when I was only in room in mornings and afternoon.
Bodde här 3 nätter i maj 2023
Svar från Henry 13 maj 2023
Thank you for staying with us. you stayed in room for 3 nights.