Dear Andreas, Thank you very much for posting your comment on Hotels.com. We are satisfied to see that your stay with us was pleasant despite the first appearance you had. We sincerely hope to have the opportunity to welcome you back to Meliá Barajas in the future! Best regards,

Estimado Eduardo,Le damos las gracias por su excelente valoración.Es con gran satisfacción que le agradecemos por su reseña en la cual destaca nuestro excelente servicio e instalaciones, ideales para un merecido descanso.Le enviamos un saludo muy cordial, esperando su pronto regreso.Atentamente,Laura López, Voice of Customer Coordinator

Dear Jorge,Thank you for taking the time to review your stay.We are sorry to hear that certain aspects of your stay did not meet your expectations. While we are proud of our hotel's service culture, we understand that there is always room for improvement and take your comments on the room amenities seriously. We would like to mention that our rooms are designed to offer a comfortable room experience, and we regret if the mattress did not provide the quality rest you expected. Our housekeeping team is dedicated to maintaining clean and welcoming common areas, and your observation regarding the carpets and chairs in the lobby is duly noted for our review and action.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,Laura López, Voice of Customer Coordinator

Dear Stephen,Thank you for taking the time to provide your feedback.We are delighted to hear that you appreciated our attentive service, which is a cornerstone of our service culture. While we're glad you found comfort during your stay, we regret to hear that some aspects did not meet your expectations. We continuously strive to provide a refined room experience, and we apologize if we fell short. We appreciate your feedback regarding the pricing for additional amenities, and we will consider it thoughtfully as we aim to offer a seamless experience for all our guests. Our goal is always to provide excellent value and hospitality.We hope to have the opportunity of welcoming you back in the future. Best regards,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Mr William,Thank you for such a positive review of your stay.We are delighted to hear that you recognized the value we aim to provide, along with the allure of our property. It's wonderful to know our team's dedication to service culture made a positive impact on your stay. Your satisfaction with the room cleanliness and amenities is reflective of our commitment to offering a top-notch room experience. While we are proud of our historical roots, we acknowledge your observations on certain aspects needing an update. Rest assured, we continuously strive to maintain and improve our hotel's condition to enhance the overall guest experience.We hope you had the chance to indulge in our gastronomic experiences at Trasluz Restaurant, and perhaps on your next visit, if it's during the summer months, you can enjoy the vibrant atmosphere at our GAIA Pool Bar.We look forward to welcoming you back on future occasions. Best wishes,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Krishna, Thank you for this review about your stay with us at Meliá Barajas.We are delighted to hear that our room cleanliness, hotel condition, service, and room amenities met your expectations and contributed to a positive stay. We aim to provide a comfortable room experience and take pride in maintaining our facilities to a high standard. Your commendation of these aspects is greatly appreciated and will be shared with our team. Regarding the frequency of our shuttle service, we understand that you would have preferred a shorter waiting time. Our current schedule strives to balance efficiency with operational constraints, but please rest assured that we continually evaluate our services to enhance our guests' comfort and convenience.We look forward to seeing you again in the future. Kindest regards,María Fdez. de ValderramaVoice of Customer Coordinator

Estimada Gladys,Muchísimas gracias por su reseña acerca de su experiencia en Meliá Barajas.Le agradecemos sinceramente que se haya tomado el tiempo para compartir su experiencia. Nos alegra enormemente saber que la limpieza de nuestra habitación, el estado del hotel, la calidad de nuestro servicio y las comodidades en la habitación han cumplido con sus expectativas al 100%. Nuestro equipo se esfuerza diariamente por ofrecer una cultura de servicio excepcional y nos complace que haya podido disfrutar de una experiencia de habitación satisfactoria. Siempre buscamos ofrecer experiencias gastronómicas memorables en nuestro Restaurante Trasluz, y nos llena de alegría que nuestros esfuerzos hayan enriquecido su estancia.Esperamos poder disfrutar nuevamente de su compañía en un futuro próximo. Un saludo cordial,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Dwight,Thank you for taking the time to provide your feedback.We're delighted to hear that our proximity to the airport and the complimentary shuttle service added convenience to your travels. It is wonderful to know that our efforts to maintain the hotel have been recognized and appreciated. We are also pleased that our commitment to service culture was reflected in your 100% satisfaction with our service.While our hotel has been around for some time, we're glad that it still meets the high standards expected by our valued guests. We are continuously working on updates, and your feedback about the hotel's condition is greatly valued as it helps us focus our improvement efforts.Our team strives to provide exceptional room experiences, and we are thrilled to know that this was evident during your stay.We hope to have the opportunity of welcoming you back in the future. Best regards,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Mr Sukhwant,Thank you for such a positive review of your stay.We are delighted that you enjoyed your stay with us and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations. Our guests' satisfaction is our highest reward.We look forward to welcoming you back on future occasions. Best wishes,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Ms Cynthia,Thank you for such a positive review.We're thrilled to hear you found our golf course to be one of the prettiest, stretching from the foothills almost to the Mediterranean. It's wonderful to know that the cleanliness of our rooms and the level of service provided by our team met your high standards. We strive to create memorable gastronomic experiences and it seems we've succeeded during your stay. However, it appears there may be an oversight regarding hotel condition. We continuously work to maintain and improve our facilities, ensuring that every guest's room experience is comfortable and up to date. Rest assured, we take all feedback seriously as part of our service culture.It would be our pleasure to have you return on another occasion. Very best wishes,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Jorge,Thank you for taking the time to provide your feedback.We're delighted to hear that you appreciated our room amenities, as we strive to provide a comfortable and well-equipped room experience for our guests. It's also gratifying to know that our service met your expectations, reflecting our strong service culture. However, we regret to hear about the inconvenience caused by the air conditioning unit in your room. While our rooms are equipped with individual air conditioning controls for guest comfort, we apologize if these did not meet your needs on this occasion. We take pride in our hotel's condition and we are continuously seeking ways to enhance our guest's stay; your comments are valuable to us in this ongoing effort.We hope to have the opportunity of welcoming you back in the future. Best regards,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Guest,Thank you for positively reviewing your recent visit.We are thrilled to hear that our strategic location and the variety of gastronomic experiences available nearby met your expectations. It's our pleasure to provide a clean environment and high-standard service culture to enhance your room experience. However, we have noted your remarks regarding certain aspects of the hotel's condition. While some areas of the hotel reflect its established heritage, we continuously strive to maintain and improve our facilities to ensure the utmost comfort for our guests.We look forward to welcoming you back soon. Kind regards,María Fdez. de ValderramaVoice of Customer Coordinator

Estimado Sr. Juan Carlos,Gracias por tomarse el tiempo de compartir su valoración con nosotros en esta plataforma.Nos alegra saber que nuestro equipo de recepción pudo asistirlo eficazmente con el inconveniente de su reserva y que, pese a la alta ocupación, logramos ofrecerle una habitación de su agrado. Valoramos su reconocimiento hacia la limpieza de nuestras instalaciones y la condición general del hotel, así como la alta calificación otorgada a nuestro servicio, reflejo de nuestra cultura de servicio enfocada en el bienestar de nuestros huéspedes. Lamentamos si hubo algún aspecto de su estancia que no cumplió con sus expectativas y le aseguramos que nos esforzamos diariamente para mejorar la experiencia en la habitación y nuestras propuestas gastronómicas.Reciba nuestros cordiales saludos,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Ms Maisie,Thank you for your review.We are truly disheartened to hear about your room experience not meeting your expectations. While some areas of our hotel reflect a classic charm and may feel reminiscent of a previous era, we are committed to providing a comfortable and pleasant environment for all our guests. We acknowledge your concerns about the room amenities and want to assure you that we are continuously working on enhancing our accommodations. Our team takes pride in our service culture, and we regret that we were unable to resolve your concerns during your stay.We hope to have the opportunity of welcoming you for a more memorable stay in future.Kind regards,María Fdez. de ValderramaVoice of Customer Coordinator

Estimada Erika,Muchísimas gracias por su reseña acerca de su experiencia en Meliá Barajas.Gracias por compartir su opinión sobre su estancia en nuestro hotel. Nos complace enormemente saber que encontró nuestras instalaciones excelentes y que la limpieza de la habitación, la condición del hotel, el servicio y los amenidades de la habitación estuvieron a la altura de sus expectativas. Nos esforzamos diariamente para ofrecer una experiencia de habitación inigualable y un servicio cultural centrado en el bienestar de nuestros huéspedes. Es un honor recibir comentarios como el suyo que reconocen la dedicación y el esfuerzo de nuestro equipo.Esperamos poder disfrutar nuevamente de su compañía en un futuro próximo. Un saludo cordial,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Mr Miguel,It was a pleasure to receive this kind review of your time with us.We are delighted to hear that our lobby and restaurant met your expectations, providing a welcoming atmosphere for your visit. Our team is trained to offer the highest standards of service culture, ensuring a memorable room experience. It's also wonderful to know that the cleanliness of our accommodations and the condition of our hotel contributed positively to your stay. We strive to provide exceptional gastronomic experiences, and we're glad that this was reflected during your time with us.We look forward to welcoming you back on future occasions. Best wishes,María Fdez. de ValderramaVoice of Customer Coordinator

Estimado Sr. Juan,Le agradecemos que nos dejara sus impresiones tras su paso por Meliá Barajas.Nos alegra saber que su estancia ha sido agradable y agradecemos sus comentarios positivos sobre la limpieza y el servicio. Lamentamos que la ducha no haya cumplido con sus expectativas de tamaño. Nos esforzamos constantemente por ofrecer una experiencia de habitación óptima y sus observaciones son valiosas para nosotros. Reciba un cordial saludo,María Fdez. de ValderramaVoice of Customer Coordinator

Estimado Sr. Ubaldo,Estamos muy felices sabiendo que ha tenido una experiencia perfecta en nuestro Meliá Barajas.Nos complace enormemente saber que ha disfrutado de la limpieza de su habitación y de la condición del hotel, así como de la atención de nuestro equipo y las comodidades de la habitación. Nos esforzamos por ofrecer una cultura de servicio excepcional y una experiencia de habitación que cumpla con las expectativas de nuestros huéspedes. Además, nos alegra que haya podido apreciar las experiencias gastronómicas de nuestro Restaurante Trasluz.Le enviamos un saludo muy cordial, esperando su pronto regreso.Atentamente,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Mr. Samir,We'd like to thank you for taking the time to review your experience.We are delighted to hear that the proximity to the airport and our diverse dining options enhanced your stay. It is wonderful to know that our staff's dedication to service culture contributed to a positive room experience. We appreciate your recognition of the cleanliness of our rooms and the overall condition of our hotel. However, we understand your comments regarding the shuttle service during peak times. While we strive to provide frequent transfers, we are sometimes limited by seating capacity. Rest assured, we continuously seek to optimize this service to ensure a seamless journey for all our guests.We hope to have the opportunity of welcoming you back in the future. Best regards,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Ms Shelly,Thank you very much for this positive review.We are glad that you had a pleasant stay and appreciated our high standards and quality service. Our dedicated team always aim to deliver the best experience to all of our guests and your kind words are truly rewarding.We look forward to welcoming you back for another excellent experience with us. Kind regards,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Ms Gretchen,Thank you for this kind feedback concerning your visit.We are delighted to hear that our proximity to the airport contributed positively to your journey and that you found our service culture to meet your expectations. It is also wonderful to know that the room amenities provided a comfortable stay. We regret to note your concerns regarding room cleanliness and would like to assure you that we have a dedicated team committed to maintaining our rooms to a high standard, reflecting our commitment to providing a superior room experience. Our hotel's condition receiving a perfect score is a testament to the continuous effort we make to ensure our facilities are up to par for all our valued guests.We look forward to the pleasure of seeing you again in the future. Kind regards,María Fdez. de ValderramaVoice of Customer Coordinator

Estimado Sr. Oscar,Al recibir su valoración nos invade un sentimiento de alegría por haberle garantizado una experiencia tan positiva.Nos complace saber que ha disfrutado de nuestras instalaciones y que el servicio brindado ha sido excelente. Es un placer confirmar que nuestra ubicación facilita un acceso rápido y sencillo a los puntos de interés en Madrid, y nos alegra que esto haya contribuido positivamente a su estancia.Le enviamos un saludo muy cordial, esperando su pronto regreso.Atentamente,María Fdez. de ValderramaVoice of Customer Coordinator

Estimado Sr. Jorge,Gracias por tomarse un tiempo para valorar su visita en el Meliá Barajas. Su opinión es muy importante para nosotros.Nos complace saber que valora positivamente nuestra ubicación estratégica para los viajeros del aeropuerto y que el servicio ofrecido por nuestro equipo haya cumplido con sus expectativas al 100%. Nos esforzamos continuamente en ofrecer experiencias gastronómicas de calidad en nuestro Restaurante Trasluz y nos alegra que haya disfrutado de nuestras instalaciones. Lamentamos si algún aspecto de su habitación no fue completamente de su agrado. Nos gustaría asegurarle que nuestro compromiso con la comodidad y satisfacción del huésped nos impulsa a considerar todas las opiniones para mejorar constantemente.Le enviamos un saludo muy cordial, esperando su pronto regreso.Atentamente,María Fdez. de ValderramaVoice of Customer Coordinator

Gentile Sig.ra Luna,La ringraziamo per aver recensito la nostra struttura.Siamo lieti di apprendere che la pulizia delle nostre camere abbia soddisfatto le sue aspettative al 100%. La condizione del nostro hotel è il risultato di un impegno costante per offrire un ambiente accogliente e piacevole ai nostri ospiti. Siamo orgogliosi che il servizio fornito dal nostro team abbia rispecchiato la nostra cultura di servizio orientata alla cura del cliente. Inoltre, è un piacere sapere che le dotazioni della camera abbiano contribuito a rendere la sua esperienza in camera eccezionale.Speriamo di avere presto il piacere di ospitarla di nuovo. Nel frattempo, le porgiamo i nostri cordiali saluti.María Fdez. de ValderramaVoice of Customer Coordinator

Estimada Sra. Indira,Ha sido un placer recibir su última visita.Nos complace enormemente saber que nuestra ubicación cercana al aeropuerto y la disponibilidad de nuestro restaurante hayan sido de su agrado, ofreciendo ventajas significativas para nuestros huéspedes. Nuestro compromiso con la cultura de servicio nos impulsa a proporcionar una experiencia en la habitación y experiencias gastronómicas excepcionales, y sus amables palabras son un reflejo del esfuerzo que nuestro equipo pone en cada detalle.Esperamos poder disfrutar nuevamente de su compañía en un futuro próximo. Un saludo cordial,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Mr Jesus,It was a pleasure to receive this kind review of your time with us.It is wonderful to hear that enjoyed your time with us.We look forward to welcoming you back on future occasions. Best wishes,María Fdez. de ValderramaVoice of Customer Coordinator

Estimada Maria Elena,Muchísimas gracias por su reseña acerca de su experiencia en Meliá Barajas.Nos complace enormemente saber que ha valorado positivamente nuestro servicio de shuttle gratuito desde y hacia el aeropuerto, un aspecto de nuestra cultura de servicio en el que nos esforzamos por ofrecer comodidad y eficiencia a nuestros huéspedes. También nos alegra que la limpieza de su habitación haya cumplido con sus expectativas, ya que la experiencia en la habitación es fundamental para un descanso placentero y una estancia agradable. Lamentamos que la condición del hotel no haya cumplido totalmente con sus expectativas; siempre estamos en proceso de mejora continua para asegurar que nuestras instalaciones y mobiliario reflejen la calidad y el confort que nuestros huéspedes merecen.Esperamos poder disfrutar nuevamente de su compañía en un futuro próximo. Un saludo cordial,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Ms Dawn,Thank you to share your feedback with us.We are delighted to hear that our dedicated staff made a positive impact on your stay and that you appreciated the convenience of our shuttle service. It's wonderful to know that the beauty and upkeep of our property met your expectations, and we are proud to provide a seamless room experience with high standards of cleanliness and amenities. Our team is committed to delivering a service culture that ensures every guest feels well taken care of.We look forward to welcoming you back on a future visit.Kind regards,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Mr. Paul,We'd like to thank you for taking the time to review your experience.We're truly sorry to hear that your dining experience did not meet your expectations. Our Trasluz Restaurant is usually celebrated for offering a delightful taste of local cuisine, and we regret that we missed the mark during your visit. Rest assured that we are dedicated to providing exceptional gastronomic experiences and your feedback is valuable to us.We hope to have the opportunity of welcoming you back in the future. Best regards,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Mr. Jonathan,Thank you for taking the time to review your visit.We're delighted to hear that you found our room cleanliness to be impeccable and appreciated the service provided by our team. Our commitment to service culture is reflected in the effort to maintain high standards of cleanliness and guest satisfaction. However, we regret to hear about your experience with the pool. Please be assured that our outdoor pool is a highlight for many guests, particularly during the summer period, and it is maintained with utmost care. We apologize for any inconvenience this may have caused during your stay and we will certainly look into your comments to ensure our facilities are always at their best. Additionally, we acknowledge your comments regarding certain aspects of the hotel's condition and room amenities. While we strive to provide a comfortable room experience for all our guests, we continuously look for ways to enhance our facilities and appreciate your insights.We hope you will come and stay with us again. Best wishes,María Fdez. de ValderramaVoice of Customer Coordinator

Estimado Señor,Estamos muy orgullosos de poder leer que tuvo una óptima experiencia con nosotros.Es con gran satisfacción que le agradecemos por su reseña en la cual destaca nuestro excelente servicio e instalaciones, ideales para un merecido descanso.Le enviamos un saludo muy cordial, esperando su pronto regreso.Atentamente,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Mr Georges,Thank you for taking the time to share your opinion with us.We're thrilled to hear that you appreciated our convenient location and the amenities we offer. Our team takes great pride in fostering a service culture that ensures each guest has an exceptional room experience. It's wonderful to know that our commitment to cleanliness and service made a positive impact on your visit. We are continuously striving to enhance our facilities and guest experiences, including our gastronomic offerings at Trasluz Restaurant, to enrich your stay even further.We look forward to welcoming you back on future occasions. Best wishes,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Ms Susan,Thank you for sharing your review.We're delighted you found our lobby to have a beautiful and modern design, reflecting our commitment to providing an inviting first impression. While our rooms have a more classic style, they serve as a tranquil retreat complemented by rich colors and luxurious fabrics. We understand that you may have found some aspects of the room not to your preference, and we continuously strive to enhance our room experience for all our guests. Rest assured, we offer an array of gastronomic experiences at our Trasluz Restaurant and GAIA Pool Bar, which are designed to delight your palate without having to step outside the hotel.We look forward to seeing you again in the future. Kindest regards,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Mr Ryan,It was a pleasure to receive this kind review of your time with us.We are glad we were able to meet all your requirements for a perfect stay.We look forward to welcoming you back on future occasions. Best wishes,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Ms Corinne,Thank you for sharing your feedback.We are delighted to hear that your overall experience was positive. We regret to hear that you missed the presence of a daytime porter; please rest assured that we are committed to providing a complete service culture that meets the needs of our guests. Our dedicated team strives to ensure every aspect of your room experience is comfortable and we are always looking for ways to enhance our guest services.We look forward to seeing you again in the future. Kindest regards,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Ms Nataly,Thank you for positively reviewing your visit.It is wonderful to hear that enjoyed your time with us.It would be a pleasure to welcome you back. Best wishes,María Fdez. de ValderramaVoice of Customer Coordinator