Båtar
Se tillgänglighet

Recensioner av Cap Vermell Grand Hotel

5 out of 5
Cap Vermell Grand Hotel
Urbanización Atalaya de Canyamel, Vial A, 12, Capdepera, Balearic Islands

Recensioner

9,4

Enastående

10 - Fantastiskt i betyg. 163 av 201 recensioner" "
8 - Bra i betyg. 22 av 201 recensioner" "
6 - Okej i betyg. 9 av 201 recensioner" "
4 - Dåligt i betyg. 5 av 201 recensioner" "
2 - Väldigt dåligt i betyg. 2 av 201 recensioner" "

9,8/10

Renlighet

9,2/10

Personal och service

9,2/10

Bekvämligheter

9,8/10

Boendets skick och faciliteter

9,4/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Rolf

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
A fantastic stay in every way! Especially Voro! However, the level of the "bar menu" by the pool needed an overhaul.
Bodde här 1 natt i juli 2022
Svar från General Manager 7 aug. 2022
Dear Mr Lindgren, Warm greetings from Cap Vermell Grand Hotel! Thank you for your review, we appreciate it very much. We take good note of your comments so that we can continue to improve our service. We look forward to welcoming you back in our hilltop village resort! Kind Regards,

6/10 Okej

Douglas

Reste med familjen
Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Gillade inte: Personal och service
Poor service and management - great rooms and pool
The hotel as such is wonderful and very well suited for families, but the service is definitely not up to standards for a five star hotel, bearing in mind the excessive price level they offer. Staff is nice but not trained. More often than not they forgot things, food service by the pool was sloppy and poor and it is strange that management allows pool people to wear huge sun glasses during work. The food from the hotel's own restaurant was only okay. All in all, we could feel that we could definitely go back if the service would have been good. But this is the result of poor management.
Bodde här 6 nätter i juli 2021
Svar från Cap Vermell Grand Hotel 23 aug. 2021
Dear Douglas, Thank you for taking the time to provide us with your feedback following your recent stay. We are glad to hear that you loved the rooms and facilities but we are very sorry that you were not able to enjoy your stay with us to the fullest and that you were not satisfied with our service. We take your criticism regarding the service very seriously and would like to apologise for the inconvenience. We would be very pleased if you would nevertheless give us the opportunity to convince you of our quality during your next visit. Yours sincerely, Sincerely,

2/10 Väldigt dåligt

Maria

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Gillade inte: Personal och service
Bodde här 2 nätter i februari 2018
Svar från Franck Sibille 6 mars 2018
Thank you very much for rating our work after your stay at Park Hyatt Mallorca. We are glad to read you enjoyed your stay with us. We look forward to welcoming you soon. Sincerely, Franck Sibille General Manager

10/10 Fantastiskt

daye

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
한국인 신혼부부들이 선택하는 이유가 있었네요! 수영장이 아주 크진 않지만 숙박객들이 이용할 때 혼잡하지 않고 분위기가 아주 좋았습니다. 특히나 풀바 직원들이 유쾌하고 친절해서 기억에 남아요. 조식이 아주 맛있었고 저녁엔 타파스바를 갔는데 블로그 후기와는 다른 메뉴였고 선택범위가 아주 좁았어요. 미니바도 계속 채워지는 것으로 이해했는데 정오에 한번 채워주신다고 합니다! 덕분에 룸서비스 맥주 계속 시켰어요 ㅋㅋㅋ 룸서비스 중엔 핫도그랑 중국볶음면 아주 맛있었어용 객실이 넓고 테라스도 좋아서 휴양지 리조트 느낌이 납니다! 칼로데스모로도 한시간 거리에요. 잘 쉬다 왔습니당!
Bodde här 2 nätter i maj 2024

10/10 Fantastiskt

Andrea

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Tolle Zimmer, super Service und kein Extra-Wunsch ist zu viel.
Bodde här 8 nätter i april 2024
Svar från Cap Vermell Grand Hotel Team 2 maj 2024
Thank you very much for your review!We appreciate your feedback and hope you will visit us again on your next vacation.Best Regards,

10/10 Fantastiskt

clemens, Bad Aibling

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Alles Top ! Aber von diesen VIP Vorteilen nichts erhalten!
Bodde här 3 nätter i april 2024
Svar från Cap Vermell Grand Hotel Team 2 maj 2024
Thank you very much for your comment, we appreciate it very much!We apologize for not having informed you about the benefits. We will contact you shortly.Best Regards,

10/10 Fantastiskt

Andre

Reste i grupp, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We decided on a last minute stay after eating at Voro and it was a great choice - rooms were well appointed, service and staff excellent. Highly recommend.
Bodde här 1 natt i april 2024
Svar från Cap Vermell Grand Hotel Team 2 maj 2024
Thank you very much for your reviewWe are delighted to hear that you enjoyed your stay at Cap Vermell, both the facilities and our gastronomic offer.Best Regards,

10/10 Fantastiskt

Matthias

Reste med familj och småbarn, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Waren zum zweiten Mal in diesem tollen Hotel. Service, Zimmer, Frühstück: alles hervorragend. Wir kommen wieder.
Bodde här 7 nätter i mars 2024
Svar från Cap Vermell Grand Hotel Team 11 apr. 2024
Vielen Dank für Ihre Bewertung, wir wissen das sehr zu schätzen!Wir freuen uns zu hören, dass Sie bereits zum zweiten Mal bei uns waren und freuen uns darauf, Sie bei Ihrem nächsten Urlaub wieder begrüßen zu dürfen.Mit freundlichen Grüßen,

10/10 Fantastiskt

Florian

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Outstanding place and service
Bodde här 5 nätter i mars 2024
Svar från Cap Vermell Grand Hotel Team 11 apr. 2024
Thank you very much for your review.We look forward to welcoming you back in our hilltop village resort!Best Regards,

6/10 Okej

Adam

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
no late checkout despite asking twice and empty
great hotel, amazing brasserie, good breakfast although not great. main problem was despite asking twice for a late checkout, there was 'no availability' happy to pay but still no. online almost total availability. why not! just didn't want to.
Bodde här 1 natt i oktober 2023

10/10 Fantastiskt

?

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
모든게 다 완벽하고 편안하고 행복했던 호텔이였습니다
Bodde här 2 nätter i oktober 2023

6/10 Okej

Romy

Reste med familjen
Gillade: Boendets skick och faciliteter och rummets bekvämlighet
Wunderschön Ausstattung, Preis/Leistung weniger
Das Hotel ist sehr gut ausgestattet und die Anlage wunderschön. Preis Leistung stimmen aber nicht ganz im Vergleich mit anderen Grand Hotels. Obschon die Mitarbeiter sehr freundlich sind war das Hotel Management überfordert. Zu wenig Personal, lange Wartezeiten bei Check in oder Tischplatzierung beim Frühstück. Die Minibar wurde ebenfalls nicht aufgefüllt obwohl im teuren Preis inbegriffen. Zudem waren die Teppiche im Zimmer nicht sauber. Der Spa Bereich und das Treatment haben aber sehr positiv überrascht. Dort stimmte Preis Leistung sehr. Sehr gut ausgebildetes Personal und Preise angemessen.
Bodde här 2 nätter i oktober 2023

10/10 Fantastiskt

David

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 4 nätter i oktober 2023

10/10 Fantastiskt

Martin

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Ein tolles Hotel und sehr freundliche Mitarbeiter.
Bodde här 5 nätter i oktober 2023

10/10 Fantastiskt

Verifierad resenär

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
overall outstanding experience
professional and helpful staffs. very good food. the facility is adequately maintained. pools are bit cold if not in summer. nearby beach is very nice (free shuttle service).
Bodde här 3 nätter i september 2023

10/10 Fantastiskt

JEEHAE

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i september 2023

10/10 Fantastiskt

Anja

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 12 nätter i september 2023

4/10 Dåligt

sophie

Reste med familj och småbarn
Gillade: Boendets skick och faciliteter
Gillade inte: Renlighet och personal och service
Whilst the hotel is generally beautiful and the pool area is lovely, we simply cannot recommend Cap Vermell. The service was impersonal and lacking generally. You might expect some service around the pool but alas… When I spoke to reception to complain that our room had not been cleaned one day, the staff member essentially tried to place the blame on me, when in reality they forgot to clean our room. Our room leaked when there was heavy rain outside. We notified them of this. You might expect an apology when paying this price….but no. Requests for additional decaf coffee pods were ignored… The restaurants are at best average and charge Michelin prices (we didn’t go to Voro … which actually has the stars, as it is adults only). The Japanese restaurant was closed (we were not made aware of this on booking). The kids meals are heavily salted and don’t include any veg (even at EUR14). The room was generally unclean (the grout is grubby, the edges around the sinks have grime that is not cleaned off). Despite our issues, we were not asked if we were happy with our stay on check out. Nobody cares. To top it off, they brought our bags down but left one on the buggy. I didn’t notice as I was strapping my son in his car seat in the car and my husband was settling the final invoice inside. The taxi driver obviously didn’t see this as it was left on the buggy by the hotel staff. I am told it will be posted to me but I will wait to see if that happens.
Bodde här 7 nätter i september 2023

10/10 Fantastiskt

Melissa

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Loved our stay at this resort! It’s perfect if you’re looking to escape the busy island beaches as you can just relax by the pools all day. A few downsides though - make sure you reserve your tables in advance as we were turned away from the restaurant one evening due to the kitchen not being able to handle more than 4 tables at a time. Also, they don’t display wet floor signs so be careful when it rains as the area around reception is very slippery. I fell and injured my knee pretty badly. The room was lovely, quite big with a good view of the resort. In room amenities are perfect.
Bodde här 2 nätter i september 2023

8/10 Bra

Ryan

Reste med familjen
Gillade: Renlighet och boendets skick och faciliteter
I visited this property when it was Park Hyatt. Though the hotel, rooms and facilities remain the same, some changes are made as the furniture looked different and the overall decor. Through the restaurant staff were pretty attentive and polite, I think the check in folks at front desk need to smile more often. They look too serious and not very pleasant at times. Food was good and the breakfast buffet is great, but food choices are limited at the restaurants. One restaurant serves 12-19 course dinners which is too pricey, one closed when we arrived and the other 2 didn't offer much to impress. Our first night at the tapa's bar didn't end well. We ordered tapas and fish, my entree arrived, but my sister had to wait for over 30 minutes to get her fish dish. The server said we are short on staff and the chefs was managing by himself. I was amazed for a 5 star property that charges $500-850 a night to be short on staff. I can say that while most of the property remains the same, the service quality is nowhere near Park Hyatt standards. Also the rooms need some light touch as the sink in the bathrooms look old and the caulking around it was visible.....not very attractive.
Bodde här 4 nätter i september 2023

10/10 Fantastiskt

Andre

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 7 nätter i september 2023

6/10 Okej

Ji Eon

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Gillade inte: Bekvämligheter
The surrounding area is very quiet. However, because it was very dark at night, I felt bored driving back after playing at the beach during the day.
Bodde här 2 nätter i september 2023

8/10 Bra

Verifierad resenär

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Nydelig hotell, skuffende service
Veldig fint hotellområdet, rom og restauranter. Ikke 5-stjernes service på hotellet - vanskelig kommunikasjon, mye frem og tilbake. Feks tok det tre dager å få booket en spatime og da vi ringte for å få hentet oppvask etter roomservice ble brettene stående utenfor 1-3 dager hver gang.
Bodde här 5 nätter i september 2023

10/10 Fantastiskt

Lucia

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Our stay at Cap Vermel was absolutely amazing! Could not have asked for a better place to stay in Mallorca. Great staff, restaurants and services! Will definitely be back.
Bodde här 3 nätter i september 2023

10/10 Fantastiskt

James

Bodde här 3 nätter i september 2023

10/10 Fantastiskt

Louis Daniel

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Outstanding
Bodde här 4 nätter i september 2023

10/10 Fantastiskt

Sebastian

Bodde här 7 nätter i augusti 2023

10/10 Fantastiskt

Carol

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i september 2023

4/10 Dåligt

Templar

Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Personal och service
3 star hotel not 5
This is NOT a 5 star hotel, more like a 3 star hotel. The only reason why I would give it 3 stars is because of the property, cleaning team, delightful breakfast team and the ROKA restaurant team. It would benefit if management at reception stayed at a true 5 star hotel so they know what kind of service they are expected to provide. Just read this used to be a Hyatt and from what I experienced they are still providing Hyatt level service which is mediocre but not a luxury 5 star at all. I work in the luxury bridal industry and will inform all my colleagues and clients to steer clear.
Bodde här 4 nätter i augusti 2023

6/10 Okej

Anjali

Reste med sin partner
Gillade: Renlighet och bekvämligheter
Gillade inte: Personal och service
Overall, it's a pretty average 5-star hotel. My wife is vegan. None of the restaurants have proper vegan options. In addition, they were not accommodating at all to cook something for my wife. We ended up eating outside throughout our stay. They lack proper communication within their own departments. We told them that my wife was vegan at check-in. No one informed the F&B department. We asked for cutlery in the room. We ended waiting for more than 30 mins, no one came. Even the room facilities like shower is pretty average. Room fridge was not cooling properly. This was one of the worst 5-star luxury stays that we have stayed and would not recommended.
Bodde här 3 nätter i augusti 2023

10/10 Fantastiskt

Ricardo

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The attention to detail by the staff is incredible. From beginning to end an unforgettable experience.
Bodde här 3 nätter i augusti 2023

10/10 Fantastiskt

Frederick

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very nice resort of high standard. The only drawback could be that it is a bit remote, but with a rental car this is no issue. Really nice restaurants offering delicious foods. Relatively large swimming pool that never appears crowded. Staff generally friendly and willing to help. When in a room higher up quite some stairs to walk but a golf-cart service is available as well. Definitely a recommendation!!!
Bodde här 7 nätter i augusti 2023

10/10 Fantastiskt

Christian

Bodde här 4 nätter i augusti 2023

10/10 Fantastiskt

Labinot

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Best Stay! Gerne wieder!
Bodde här 5 nätter i augusti 2023

2/10 Väldigt dåligt

Jaroslaw

Bodde här 3 nätter i augusti 2023
Svar från Daniel Mingorance 4 sep. 2023
Dear Jaroslaw,Thank you for your review.We would kindly like to ask you to provide us further details about your stay. Please feel free to write me at daniel.mingorance@capvermell.com Kind regards,Daniel MingoranceFront Office Director

10/10 Fantastiskt

Sanghoon

Reste med familjen
Gillade: Personal och service och rummets bekvämlighet
Bodde här 5 nätter i juli 2023

10/10 Fantastiskt

Christon

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
This property is immaculate. The service is top notch. The amenities are 2nd to none. The property’s is only 2 minutes from the beach. The views from our suite were amazing. I visited this property for an anniversary celebration. My wife loved this place from day one. We spent 5 days at Cap Vermell. We never got tired of the views or the service. The staff was more than accommodating throughout our stay and went above and to fulfill every request. I would definitely book again.
Bodde här 4 nätter i juli 2023

10/10 Fantastiskt

Hyunji

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
너무 예쁜 호텔
너무 행복한 시간을 보냈습니다. 다들 너무 친절하시고, 너무너무 좋았습니다.
Bodde här 2 nätter i juni 2023

10/10 Fantastiskt

Deborah, Langley

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
this was a beautiful property and our room was perfect. the staff went above and beyond to any of our needs
Bodde här 4 nätter i juli 2023

10/10 Fantastiskt

Mylene

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Wonderful
Bodde här 4 nätter i juli 2023

10/10 Fantastiskt

kyoungok

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
it was greatttt to stay for honeymooon :) we will definitely come back for our 10th anniversary
Bodde här 3 nätter i juli 2023

10/10 Fantastiskt

Demitris

Reste med familjen
Gillade: Boendets skick och faciliteter och rummets bekvämlighet
Amazing!!
Everything about this hotel is amazing! My new favourite hotel in Europe.
Bodde här 4 nätter i juli 2023

10/10 Fantastiskt

Mark

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Service and facilities are amazing… variety of eating options makes it must for foodies
Bodde här 3 nätter i juli 2023

10/10 Fantastiskt

David

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
5* resort
Amazing resort in quiet part of Mallorca
Bodde här 2 nätter i juni 2023

10/10 Fantastiskt

JISU

Bodde här 2 nätter i juni 2023

10/10 Fantastiskt

Felicia

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i juli 2023

8/10 Bra

Allison

Bodde här 6 nätter i juni 2023

10/10 Fantastiskt

HYEONMI

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
너무 좋았습니다. 무조건 2박이상 추천합니다!
Bodde här 1 natt i juni 2023

10/10 Fantastiskt

Peter Rolf

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Tolle Hotelanlage in herrlicher Landschaft
Bodde här 9 nätter i juni 2023

10/10 Fantastiskt

Hyu

Bodde här 3 nätter i juni 2023