Dear Mikael, Thank you very much for your stay and your valuable feedback on our FERGUS Bermudas. We are sorry to hear that on this occasion the standards about our facilities fell below what our guests expect, especially for the impression given by some members of our staff. We have taken good note of all your proposals and will do our best to improve our offering and to prevent future occurence. We certainly hope to welcome you back in the future. Kind regards, Susana Cuesta, Customer Experience. FERGUS BERMUDAS

Dear Hassan, Thank you very much for your stay and your valuable feedback on our FERGUS Bermudas. We are sorry to hear that on this occasion the standards about our facilities fell below what our guests expect, especially for the unpleasant smell in your room. We have taken good note of your comment and will do our best to improve it. Kind regards and best wishes, Susana Cuesta Customer Experience FERGUS BERMUDAS

Dear a, Thank you very much for choosing our place for your holidays and the positive review given to the FERGUS Bermudas. It is always a pleasure to hear that our guests had an overall enjoyable holiday experience staying with us and recommending us. Be assured we will keep on working hard to improve our service and make our guests feel like home. Thanks again for choosing FERGUS Group. We hope we get the pleasure of welcoming you back to our hotel in the near future. Kind regards, Susana Cuesta, Customer Experience. FERGUS BERMUDAS

Dear Mary, Thank you very much for your holiday choice and your lovely comments on the FERGUS  Bermudas. We are proud to hear you had a nice stay with us, so let us transmit you our satisfaction to have been able to fulfil your wishes and expectations for a pleasant holiday. We will certainly forward your high praise to our entire team, they will feel more than happy to have contributed to create a nice atmosphere around you. Thanks again for choosing FERGUS Group. Looking forward to welcoming you again in the future. Warm regards, Susana Cuesta, Customer Experience. FERGUS BERMUDAS

Dear Tracey, We are thankful to you for sharing your positive experience at our FERGUS Bermudas with us. We encourage our hotel team to work hard towards providing the best experience possible for our guests, so we are very glad to hear that we were able to make your stay an enjoyable one. Thank you for choosing FERGUS Group and for your kind comments. We look forward to welcome you again in the near future. Best regards, Susana Cuesta, Customer Experience. FERGUS BERMUDAS

Dear gwyn, Thank you for taking the time to tell us about your experience at our FERGUS Bermudas. It's disappointing to learn that you were unhappy with so many aspects of your stay. Please rest assured your comments and suggestions concerning the supervision of the loud night atmosphere in the room corridors, the breakfast selection offered and the impression given by some members of our team have been shared with our Management for review and action.As for the air conditioning, please note we have a central directed system which is turned from heating to air conditioning, or switched off depending on temperature ranges. Your experience is certainly not the standard we usually provide and we apologise for any disappointment caused. We do hope we have the opportunity of welcoming you back to the hotel in the future to show you all the improvements made. Kind regards and best wishes, Susana Cuesta, Customer Experience. FERGUS BERMUDAS

Estimad@ huésped, Muchas gracias por pasar estos días con nosotros y por sus palabras sobre nuestro FERGUS Bermudas. Es un placer recibir una valoración tan positiva de algunos de nuestros servicios, muy especialmente con respecto a la atención al cliente ya que es uno de los aspectos de los que nos sentimos más orgullosos. Gracias igualmente por indicarnos los aspectos menos satisfactorios, en esta ocasión sobre nuestras instalaciones; tenemos muy en cuenta todos los comentarios de nuestros huéspedes para intentar mejorar día a día la experiencia que ofrecemos a nuestros clientes. La Dirección del hotel y todo el equipo le agradecen su tiempo, esperamos volver a verles muy pronto. Un cordial saludo, Susana Cuesta, Customer Experience. FERGUS BERMUDAS

Dear Katharina, Thank you very much for choosing our place for your holidays and the positive rating given to the FERGUS Bermudas. It is always a pleasure to hear that our guests had an overall enjoyable holiday experience staying with us and recommending us. us. Be assured we will keep on working hard to improve our service and make our guests feel like home. Thanks again for choosing FERGUS Group. We hope we get the pleasure of welcoming you back to our hotel in the near future. Kind regards, Susana Cuesta, Customer Experience. FERGUS BERMUDAS

Dear Guest, Thank you very much for choosing our place for your holidays and the valuable review given to our FERGUS Bermudas. It is always a pleasure to hear that our guests had an enjoyable holiday experience staying with us and recommending us. We will certainly transmit your suggestions regarding the music around the pool area along with the poolside entertainment to our Management in order to improve our service and make our guests feel like home. Thanks again for choosing FERGUS Hotels. We hope we get the pleasure of welcoming you back to our hotel in the near future. Kind regards, Susana Cuesta, Customer Experience. FERGUS BERMUDAS

Estimado Carlos, Le estamos muy agradecidos por la excelente valoración que nos dedica tras su estancia en nuestro FERGUS Bermudas. Ha sido un placer poder atenderles durante estos días y estaremos encantados de volver a verles muy pronto. Gracias igualmente por elegir FERGUS Hotels. Un afectuoso saludo, Susana Cuesta, Customer Experience. FERGUS BERMUDAS

Dear guest, Thank you very much for your stay and the time taken leaving your valuable opinion on our FERGUS Bermudas. We are pleased to hear that your accommodation was satisfactory on the whole and a good choice of accommodation despite the issues highlighted for which we herewith apologise. Your comments and suggestions concerning the meals selection offered in our restaurant along with the attention provided by our waiting staff and the ventilation in the dining hall, as well as about the entertainment activities and acts organised by our team have been duly forwarded to our Management for consideration. Be certain we will keep on improving our facilities and the offered services so that every guest feels comfortable at our place. Thanks again for choosing FERGUS Hotels. We would love to welcome you back in the future. Kind regards, Susana Cuesta, Customer Experience. FERGUS BERMUDAS

Dear guest, Thank you very much for choosing our place for your holidays and the valuable review given to our FERGUS Bermudas. It is always a pleasure to hear that our guests had an overall enjoyable holiday experience staying with us and recommending us. Rest assured we will keep on working hard to improve our service and make our guests feel like home. Thanks again for choosing FERGUS Hotels. We hope we get the pleasure of welcoming you back to our hotel in the near future. Kind regards, Susana Cuesta, Customer Experience. FERGUS BERMUDAS

Dear Jorge, Thank you kindly for your postive feedback regarding your stay with us at the FERGUS Bermudas. We are glad you had an overall enjoyable stay with us and we hope we get the pleasure of welcoming you back again in the near future. Thanks for choosing FERGUS Hotels. Kindest regards, Susana Cuesta, Customer Experience. FERGUS BERMUDAS

Dear guest, Thank you kindly for your excellent feedback regarding your stay with us at the FERGUS Bermudas. We are glad you had an enjoyable stay with us and we hope we get the pleasure of welcoming you back again in the near future. Thanks for choosing FERGUS Hotels. Kindest regards, Susana Cuesta, Customer Experience. FERGUS BERMUDAS

Cher Frédéric, Nous tenons à vous remercier pour votre feedback suite à votre séjour récent dans notre hôtel FERGUS Bermudas. Nous sommes vraiment navrés d'apprendre votre mauvaise expérience durant votre séjour et sommes aussi désolés de l'impression donnée. Votre avis en tant que client nous permet chaque jour de nous améliorer et d'adapter nos prestations à l'envie de chacun. Nous avons dejà transmis votre notation à la Direction pour procéder á des changements. Cordialement, Susana Cuesta, Customer Experience. FERGUS BERMUDAS

Dear Patrizia, Thank you very much for choosing our place for your holidays and the valuable review given to our FERGUS Bermudas. It is always a pleasure to hear that our guests had an enjoyable holiday experience staying with us and recommending us. We hope we get the pleasure of welcoming you back to our hotel in the near future. Kind regards, Susana Cuesta, Customer Experience. FERGUS BERMUDAS

Dear Maria, Thank you kindly for your lovely feedback regarding your stay with us at the FERGUS Bermudas. We are glad you had an enjoyable stay with us and we hope we get the pleasure of welcoming you back again in the near future. Thanks again for choosing FERGUS Hotels. Kindest regards, Susana Cuesta, Customer Experience. FERGUS BERMUDAS

Dear Maria, Thank you kindly for your lovely feedback regarding your stay with us at the FERGUS Bermudas. We are glad you had an enjoyable stay with us and we hope we get the pleasure of welcoming you back again in the near future. Thanks for choosing FERGUS. Hotels. Kindest regards, Susana Cuesta, Customer Experience. FERGUS BERMUDAS

Estimada Guadalupe, Gracias por dedicarle unos minutos de su tiempo a escribir su comentario sobre nuestro FERGUS Bermudas tras su reciente estancia en Palmanova. Nos alegra haber estado a la altura de sus expectativas en cuanto a servicio y comodidad de nuestras instalaciones. Valoraciones como estas animan a todo el equipo que formamos parte del hotel a seguir trabajando en la misma dirección. Gracias por elegir FERGUS Hotels. Esperamos recibirle de nuevo con motivo de su próxima visita. Un afectuoso saludo, Susana Cuesta, Customer Experience. FERGUS BERMUDAS

Dear dave, Thank you for taking the time to leave your opinion about our FERGUS Bermudas and for your wonderful feedback. It is a great pleasure to read that you not only had an enjoyable stay with us but that the facilities and staff met your needs. We will certainly pass your feedback on our whole team to advise them of the great work. We look forward to welcoming you on your next trip to Palmanova. Kindest regards, Susana Cuesta, Customer Experience. FERGUS BERMUDAS

Dear guest, Thank you very much for your stay and the time taken for your review of our FERGUS Bermudas. It is a pleasure to hear that you enjoyed a nice stay with us on the whole despite the points mentioned for which we apologize. We have taken good note of your comments concerning the noisy atmosphere in the early morning as well as about the meals choice offered in our restaurant, and we will do our best to continue improving our service as well as our facilities so that our guests can enjoy an unforgettable holiday experience. Thanks again for choosing FERGUS Hotels. We would love to welcome you back. Kind regards, Susana Cuesta, Customer Experience. FERGUS BERMUDAS

Dear Rolf, Thank you for taking the time to submit your feedback in respect of your recent stay with us at our FERGUS Bermudas. We are delighted that you enjoyed your stay and appreciate your comments in relation to our place. We would love to welcome you back for many more enjoyable stays in the near future. Kind regards, Susana Cuesta, Customer Experience. FERGUS BERMUDAS

Dear mandy, Thank you very much for your valuable feedback and your kind words about our FERGUS Bermudas. We are very glad to know that your stay in our hotel was so satisfactory and that you enjoyed our facilities. We really appreciate your suggestion about increasing the English TV channels choice in our rooms, we have already noted it down and informed our Management for consideration and improvement. Thanks again for choosing FERGUS Hotels. We would love to welcome you again in your next visit to Palmanova. Best regards, Susana Cuesta, Customer Experience. FERGUS BERMUDAS

Dear Gill, Thank you for taking the time to submit your feedback in respect of your recent stay with us at our FERGUS Bermudas. We are delighted that you enjoyed your stay and appreciate your wonderful comments in relation to our staff and our place. We greatly appreciate both your positive comments and your constructive ones. Therefore, be assured that the points you have raised with regard to the sun bed reservation will be brought up for further discussion with our Management team for consideration and improvement. We would love to welcome you back for many more enjoyable stays in the near future. Kind regards, Susana Cuesta, Customer Experience. FERGUS BERMUDAS

Dear Katherine, I read your comment on Expedia.com and I wanted to apologize for the last minute problem happened in our hotel. As you were having a short holiday, we could not contact you during your stay. I would like to have the opportunity to offer you a free upgrade to a JUNIOR SUITE or to our ALL INCLUSIVE in our hotel FERGUS Bermudas if you book again our hotel. We hope to welcome you back in the future. Kind regards, José Luís Álvarez Manager FERGUS BERMUDAS