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Recensioner av Riolavitas Resort & Spa

5 out of 5
Riolavitas Resort & Spa
Sorgun Mah. Bogaz Mevkii, 35 1, Manavgat, Antalya Region

Recensioner

6,2
10 - Fantastiskt i betyg. 4 av 17 recensioner" "
8 - Bra i betyg. 5 av 17 recensioner" "
6 - Okej i betyg. 2 av 17 recensioner" "
4 - Dåligt i betyg. 1 av 17 recensioner" "
2 - Väldigt dåligt i betyg. 5 av 17 recensioner" "

6,8/10

Renlighet

6,6/10

Personal och service

7,6/10

Bekvämligheter

7,4/10

Boendets skick och faciliteter

Recensioner

2/10 Väldigt dåligt

Verifierad resenär

Reste med familjen
Gillade: Bekvämligheter
Gillade inte: Personal och service
Ich war mehrere Male in der Türkei gewesen in verschiedenen Hotels, aber das Service dieses Hotels war katastrophal. Egal welche Fragen man die Rezeption gestellt hatte, wollte Sie einfach einem nicht helfen, denn dieses Hotel ist nicht lange in Business, daher was Kundenservice angeht, liegt dieses Hotel leider ganz unten. Z. B. wir mussten unsere Transfer von Hotel nach Flughafen ändern, denn unsere Flugzeit hat sich paar Tagen vor unseren Flug geändert. Nach mehrmaligen Bitten und Nachfragen könnte es nicht von der Rezeption geklärt werden. Die haben es einfach auf einander verschoben und wir mussten leider zu falschen Zeit zum Flughafen fahren. Diese Art von Erfahrungen wurden leider mehrere Male in Erfahrung gebracht. Die Klimaanlage war ein weiteres Problem in diesem Hotel gewesen. Währen des Tages als die Küche offen war u d die Mahlzeiten vorbereitet wurden, kochten die Zimmer vor der Hitze (nicht auszuhalten im Hotelzimmer) Erst als Abend wurde, spürte man die Funktion der Klimaanlage in den Zimmern. Im Grossen und Ganzen, dieses Hotel operiert ohne Plan und Struktur, weil es nicht lange im Geschäft ist.
Bodde här 5 nätter i september 2019

8/10 Bra

Verifierad resenär

Reste med familjen
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Das Essen war sehr reichhaltig und lecker, vor allem der türkische Abend sehr lobenswert. Das Personal war sehr zuvorkommend und freundlich. Das komplette Hotel als auch die Anlage toll erbaut. Die Gözleme- Dame versorgt die Besucher trotz der Hitze mit selbstgebackenenen gefüllten TeIgfladen. Die tägliche Animation war recht unterhaltsam. Das W- lan war trotz Reklamation schlecht Die Reinigung war nicht gut, die Bödem wurden während unseren 5 tägigen Aufenthalts weder gesaugt noch nass gewischt. Trotzdessen haben wir uns wohlgefühlt und empfehlen das Hotel auf jeden Fall weiter
Bodde här 4 nätter i augusti 2019
Svar från Guest Relations Manager 31 aug. 2019
Liebe Gaeste, vielen Dank für Ihr so positives Feedback, die Zeit, die Sie sich dafür nach Ihrem Aufenthalt genommen haben und auch für Ihre Weiterempfehlung. Es freut uns, dass Sie sich trotz der kleineren Unannehmlichkeiten wohlgefühlt haben und schaetzen uns glücklich, dass wir Sie von fast all unseren Leistungen überzeugen konnten, insbesondere von unserem Essen, der Hotelanlage und unserem Personal. Ihre Anmerkungen nehmen wir uns zur Verbesserung unserer Leistungen zu Herzen. Noch mehr würden wir uns darüber freuen, wenn wir Sie bald wieder begrüssen dürfen. Bis dahin wünschen wir Ihnen alles Gute und verbleiben mit freundlichen Grüssen Ihr Riolavitas Resort & Spa Team

2/10 Väldigt dåligt

Verifierad resenär

Bodde här 7 nätter i augusti 2019
Svar från Guest relation 27 aug. 2019
Dear guests, thank you for rating our hotel. During your stay at the hotel you can always ask questions, complaints and suggestions to the guest relation. We are sad that we could not meet your expectations during your visit. If you wrote what you were unhappy with, it would help to improve the quality of service. Regards, Riolavitas Resort & Spa Team

8/10 Bra

Verifierad resenär

Bodde här 8 nätter i augusti 2019
Svar från Guest Relation 23 aug. 2019
Thank you for rating our hotel, we are glad that you enjoyed your holiday. We will be happy to seeing you again in Riolavitas Resort&Spa! Best Regards Your Riolavitas Resort & Spa

4/10 Dåligt

Oguzhan Lutfi

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Çok kötü
Geç kahvaltıda yeteri kadar ürün çeşiti bulunmamakta, öğünlerdeki yemeklerin yanında hiçbir bilgilendirme kartı bulunmamakta, otelde sabahın ilk saatlerinden itibaren başlayan sanırım mutfak yada depo gibi bir yerden aşırı gürültü mevcut, resepsiyondaki görevliler yeteri kadar yardımcı olmamakta ( telefon açıp efendim demesi ve evet hayır gibi gayri resmi tavırlarla) temizlik düzgün yapılmayıp ve sonrası çok kötü bir koku olması bunu da çalışan yeni başladı diye savunmaları. Gece snack servisinde 1 çalışan olması ve çalışanın arka kısımda telefonla oynayıp ilgilenmemesi vs. ortalamanın altında bir tatil deneyimi oldu
Bodde här 3 nätter i augusti 2019
Svar från G.Relation Supervisor 14 aug. 2019
Değerli Misafirimiz Oğuzhan Bey. Öncelikle değerli vaktinizden zaman ayırıp otelimizle ilgili yorum yaptığınız ve bizleri tercih ettiğiniz için teşekkür ederiz.Misafirlerimize en iyi konaklama hizmetini sunmak isterken yorumunuzdan görülüyor ki otelimizden memnun kalmamışsınız.Yaşamış olduğunuz aksaklıklar için çok üzgün olduğumuzu belirtmek isteriz.Yorumlarınızı önemsiyoruz ve ilgili departman yöneticilerine iletiyoruz.Yapmış olduğunuz yorum için tekrar teşekkür eder,esenlikler dileriz. Saygılarımızla, Riolavitas Resort & Spa

10/10 Fantastiskt

Hasan

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Gonyaliyiz Gardasss
Cok guzel bir oteldi herkese tafsiye ederim Yani demek istedigim SU gidin hic dusunmeden Super superrrrrrrrrrrrrrrrr
Bodde här 4 nätter i juli 2019
Svar från G.Relation Supervisor 4 aug. 2019
Değerli Misafirimiz Hasan Bey, Öncelikle değerli vaktinizden zaman ayırıp otelimizle ilgili yorum yaptığınız ve bizleri tercih ettiğiniz için teşekkür ederiz. Siz değerli misafirlerimizden bu şekilde samimi ve içten yorumlar almak Riolavitas Resort & Spa ailesi olarak bizleri gerçekten çok mutlu etmektedir. Otelimizle ilgili yapmış olduğunuz güzel yorumunuz için tekrar teşekkür ederiz! Konaklamanızdan memnun kaldığınıza sevindik. En kısa zamanda sizi otelimizde tekrar misafir etmekten mutluluk duyarız. Saygılarımızla, Riolavitas Resort & Spa

8/10 Bra

Verifierad resenär

Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Alles was perfect alleen mederwerkers waren een beetje aan de botte kant...
Bodde här 2 nätter i juli 2019
Svar från G.Relation Supervisor 2 aug. 2019
Dear Guest, thank you very much for your good points and your good comment . We hope to welcome you as soon again. Best Regards Riolavitas Resort & Spa

8/10 Bra

Verifierad resenär

Gillade: Boendets skick och faciliteter och rummets bekvämlighet
Gillade inte: Personal och service
2 stjerner for tyrkiske turister 5 for de andre.
Er man russisk turist er alt tipp topp, men er du tyrker anbefaler jeg ikke dette hoteller. Russerne har alle fordelene.
Bodde här 3 nätter i juli 2019
Svar från Guest relation,Riolavitas Resort & Spa 24 juli 2019
Dear Guest, First of all thank you for taking the time to comment and share your experience. We would like to state that we are very sorry about the problems you have experienced. We will take into account your comments and make any necessary corrections. When you arrive the next season, you will see for yourself that we take your comments into consideration. Hope to see you again. Best Regards Riolavitas Resort & Spa

10/10 Fantastiskt

Verifierad resenär

Bodde här 6 nätter i juli 2019
Svar från Riolavitas 24 juli 2019
Dear Guest, Thank you for appreciating our five star quality and service as well as for sharing your review. We are glad to hear that you had an amazing stay at Riolavitas Resort & Spa Hotel. We hope to welcome you soon for another memorable stay. Sincerely, Riolavitas Resort & Spa Management Team

2/10 Väldigt dåligt

Verifierad resenär

Reste med familjen
Gillade: Bekvämligheter och boendets skick och faciliteter
Gillade inte: Renlighet och personal och service
When arriving at the hotel, we were told the rooms we had booked and paid for were not available. Taken to an alternative hotel for one night which was terrible. Staff at Riolavitas are extremely rude, one member of reception staff began recording us. Reception staff did not care that we had been travelling and they could not fulfil our booking. When arrive back at the hotel the following day we were told “we are very busy”. Which is unacceptable as we had reserved and paid for our stay. Dining area is extremely small, does not cater for the amount of guests at the hotel. The food is the same most nights, tasteless and bland. Hotel is NOT on the beach, beach is around an 8 minute walk, shuttle service is provided but not many people can fit on it. When writing a review of our check-in experience, guest relations tried to convince us to remove the review as it “looks bad on the hotel”. Staff were very persistent and pushy but we refused to do so. We have visited Turkey many times before, this is the worst hotel we have stayed in.
Bodde här 5 nätter i juni 2019
Svar från Riolavitas Resort & Spa 9 juli 2019
Dear Guest, first of all we would like to thank you for taking the time to describe your impressions about your stay at our hotel. We are very sorry that we cannot provide you with a holiday that will leave only positive feelings about our hotel. Please, be assured that the points mentioned here do not correspond to the standard of our house. We take your criticisms very seriously. All kinds of complaints are forwarded to our management for evaluation in order to raise the level of our services above all. Unfortunately these overbooking we had experienced in the tourism sector all around the World. This situation, which is caused was out of our control. This situation we do not accept also. But, we are very surprised about your rating. You write, our staff were very persistent and pushy but you spoke in our hotel one day before you leave with the guest relations and say all is ok and gave him a written comment. In this they wrote that you were not happy at monday with the change of hotel for one night. Your holiday starts in our hotel on tuesday was good, your holiday was relaxed, rooms were lovely and clean, food was nice and pool/beach were nice, staff and manager are lovely and very helpful. Here in the review, written the opposite, which makes us extremely sad and we can not understand your changes. Our hotel is not on the beach, this is correct. In all the catalogs and in the internet we write, that our beach is 300 meters remove of the hotel but there are two electro club car carries the guests continuously. Thanks again for your time and we wish you the best. Best Regards Riolavitas Resort & Spa Management

6/10 Okej

Verifierad resenär

Reste i grupp, Reste med sin partner
Gillade inte: Bekvämligheter och boendets skick och faciliteter
Ruoka tosi hyvää ja sitä oli runsaasti. Ruokailutapahtumat aamiainen ja illallinen tosi kaoottisia, tilaa syöjiin nähden liian vähän. Kylpyhuoneessa pesualtaaseen tuli vain kylmää vettä. Käsisuihkun pidike rikki koko ajan. Henkilökunta tosi ystävällisiä.
Bodde här 14 nätter i maj 2019
Svar från Riolavitas Resort & Spa 7 juli 2019
Dear Guests, first of all thank you for your comment and the time for this. We are glad that you enjoyed our meal very much. With your problems in the bathroom you could always come to the front desk or guest relations services. We would have fixed the damage quickly had we know. During their stay we were booked up. Therefore your feeling arise, the restaurant was crowded. We apologize for this inconvenience. We hope that you will give us a second chance to give you an unforgettable holiday. Best Regards Your Riolavitas Resort & Spa Team

6/10 Okej

Mikko, Akaa

Music from next hotel was too loud in the other side. Turkish bath was not warm at all. Restaurant was badly organised - compared to all empty halls there was too little space
Bodde här 4 nätter i oktober 2018
Svar från Sales & Marketing 10 juli 2019
Dear Mikko Thank you for the review and your most valuable comments. We are sorry to read that you did not enjoy several aspects of the stay and wish you shared mentioned above comments with us when in the hotel, letting us make your holiday better. We hope to have a chance of seeing you again in the future to provide you with better memories. Sincerely, Riolavitas Management Team

2/10 Väldigt dåligt

levent, frankfurt

Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
!.Schönes Hotel aber zu teuer .. und zu laut .. die Küche ist auch nicht das wahre
Bodde här 7 nätter i oktober 2018
Svar från Riolavitas Management 8 juli 2019
Dear Levent, Thank you for the review and your most valuable comments. We are sorry to read that you did not enjoy several aspects of the stay and wish you shared mentioned above comments with us when in the hotel, letting us make your holiday better. We hope to have a chance of seeing you again in the future to provide you with better memories. Sincerely, Riolavitas Management Team

2/10 Väldigt dåligt

Giuseppe

Plus jamais
Personnel pas aimable , hotel très sal , nourriture pas bonne.
Bodde här 7 nätter i augusti 2018
Svar från Riolavitas Management 8 juli 2019
Dear Giuseppe, Thank you for the review and your most valuable comments. We are sorry to read that you did not enjoy several aspects of the stay and wish you shared mentioned above comments with us when in the hotel, letting us make your holiday better. We hope to have a chance of seeing you again in the future to provide you with better memories. Kindly regards, Riolavitas Resort & Spa

10/10 Fantastiskt

Tatiana

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Интересный отель
Отель очень интересный. Быстрое заселение. Номера красивые,удобные.Удобные кровати. Постельное бельё хорошего качества. Персонал очень вежливый, помогали при любом обращении,старались предугадать каждое желание. Единственный недостаток- это близкое расположение соседних отелей.
Svar från Riolavitas Management 6 juli 2019
Dear Tatiana, Thank you for appreciating our five star quality and service as well as for sharing your review. We are glad to hear that you had an amazing stay at Riolavitas Resort & Spa Hotel. We hope to welcome you soon for another memorable stay. Sincerely, Riolavitas Resort & Spa Management Team

10/10 Fantastiskt

Metin

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Sadelik ve konfor
Otel modern çizgilerle tasarlanmış,sadelik ve konfor ön plana çıkartılmış.Yemekler lezzetli,personel çalışkan,odalar ferah ve temiz.Tekrar kalmak isterdim.
Svar från Riolavitas Management 6 juli 2019
Sayın Metin Bey, Olumlu geri dönüşünüz ve yorumlarınız için teşekkür ederiz. Riolavitas Resort & Spa Hotelimizdeki tatilinizi keyifli geçirmiş olduğunuzu öğrenmekten mutluluk duyuyoruz. Sizleri yeniden otelimizde ağırlamayı sabırsızlıkla bekliyoruz. Saygılarımızla, Riolavitas Resort & Spa Yönetimi

8/10 Bra

Ibrahim

Gillade: Renlighet, personal och service och rummets bekvämlighet
Temiz denizi ile uygun fiyatıyla kalınabilecek bir
Otelin konumu iyi, yemekler orta kalite, daha çok yabancılara yönelik, et türü çok az çıkıyor. Neredeyse hergün hindi eti çıktı. Animasyonlar çocuklar için iyi yetişkinler için orta derece, Sahil temiz, sahilde otel imkanları çok iyi, minibar rezalet, kolalar oguz marka, soda içilmeyecek derecede kötü. Acilen minibar düzeltilmeli. Bence gidilebilecek bir otel. Sonuç olarak tavsiye ederim.
Svar från Riolavitas Management 6 juli 2019
Sayın İbrahim Bey, Olumlu geri dönüşünüz ve yorumlarınız için teşekkür ederiz. Riolavitas Resort & Spa Hotelimizdeki tatilinizi keyifli geçirmiş olduğunuzu öğrenmekten mutluluk duyuyoruz. Sizleri yeniden otelimizde ağırlamayı sabırsızlıkla bekliyoruz. OLumsuz olarak bildirdiğiniz yorumlarınız bizim için çok önemlidir. Gerekli hassasiyeti göstereceğimizi bilmenizi ister tekrar yorumunuz için çok teşekkür ederiz Saygılarımızla, Riolavitas Resort & Spa Yönetimi