Dear Valued Guest, 2) Thank you for taking time to share your feedback. It is with great pleasure to hear that you had an enjoyable experience with us during your recent stay. We highly value your positive comments about the upkeep of our accommodations, the quality of our food, location and the hospitality demonstrated by our staff. Diamond Hotel is committed to continuously providing the finest facilities and bespoke service to our guests. Yours sincerely, The Diamond Hotel Team

Dear Valued Guest, Thank you for taking the time to share your feedback. One of the top features of the Hotel is the location, since it is situated at the heart of the business and leisure centers of the city of Manila. Thank you for appreciating the efforts done by the team in ensuring that your stay is as delightful as possible. Your sincerely, The Diamond Hotel Team

Dear Valued Guest, Thank you for taking time share your feedback. Since we aim at serving you to the best of our abilities, we are always interested in your comments and suggestions. Please note that your comments are shared with our operations team and every effort will be taken to ensure that your expectations are met. Meanwhile, we thank you for appreciating our location and the hospitality demonstrated by our colleagues. We hope that you will give us another chance to serve you. Yours sincerely, Vianny Siasat Guest Services Manager

Dear Valued Guest, Greetings from Diamond Hotel Philippines. It gives us great pleasure to know that you had a wonderful stay at the hotel. We will share with the rest of the team your valuable review to ensure that we maintain or even exceed the experience you had with us on your next visit. We look forward to welcoming you again at Diamond Hotel Philippines. Sincerely, Zarina Nicolas Guest Services Manager

Dear Valued Guest, Thank you very much for taking your time to share your recent experience with us here at Diamond Hotel Philippines. We are glad to hear that your recent experience with us has been excellent. It is a delight to receive such a wonderful feedback about our good services and facilities, ideal location, our spacious rooms which also gives our guest a great view of the bay. Your feedback is shared with team for more inspirations to work harder. Once again, thank you for choosing Diamond Hotel Philippines. We hope to welcome you again soon. Sincerely, Zarina Nicolas Guest Services Manager

Dear Valued Guest, Thank you for taking the time to tell us about your experience at Diamond Hotel Philippines. We are pleased to read the various things you like in the Hotel. We value comments and suggestions from our guests as this allows us to maintain and improve the facilities and services that we provide to meet the needs of our distinguished guests. We sincerely hope that we will be able to welcome you back to Diamond Hotel.

Dear Valued Guest, Thank you for your favorable comments during your recent stay with us. We truly enjoyed reading your comments and would like to express our gratitude for your kind words. We value comments and suggestions from our guests as this allows us to maintain and improve the facilities and services that we provide to meet the needs of our distinguished guests. We look forward to your continued patronage of Diamond Hotel Philippines.

Dear Valued Guest, Thank you for your comments during your recent stay with us. We value comments and suggestions from our guests as this allows us to maintain and improve the facilities and services that we provide to meet the needs of our distinguished guests. The concern that you mentioned in your response have brought to our attention. We will share with the team your valuables comments to ensure that you will have a better experience at the hotel on you next visit. We look forward to welcoming you again at Diamond Hotel.

Dear Valued Guest, Thank you for your favorable comments during your recent stay with us. We appreciate hearing from our guests as your comments will assist us in continuously improving our facilities and services. We value comments and suggestions from our guests as this allows us to maintain and improve the facilities and services that we provide to meet the needs of our distinguished guests. We look forward to welcoming you again at Diamond Hotel Philippines.

Dear Ms. Annabelle, Thank you for taking time to share with us about your recent stay. We appreciate hearing from our guests as their comments will help us continue improving our service.The feedback that you have mentioned regarding poor customer service especially in the breakfast restaurant during your recent stay has been shared with our Asst. Director of F&B for review and improvement. We sincerely appreciate you sharing your comment, and it is our hope that despite your recent experience, you'll give us the opportunity to better serve you in the near future. If I can be of assistance, please do not hesitate to let me know.Sincerely yours,Cecil AbundoAsst. Front Office / Guest Services Manager

Dear Anan, Mabuhay! Thank you for taking time to share with us about your recent stay. We appreciate hearing from our guests as their comments will help us continue improving our service.We value comments and suggestions from our guests as this allows us to maintain and improve the “Diamond Class” service we provide to meet the most demanding needs of our distinguished guests.Once again, thank you and we look forward to welcoming you back to Diamond Hotel.Sincerely yours,Cecil Bernabe-AbundoAsst. Front Office / Guest Services Manager

Dear Mr. William, Mabuhay! Thank you for taking time to share with us about your recent stay. We appreciate hearing from our guests as their comments will help us continue improving our service.We value comments and suggestions from our guests as this allows us to maintain and improve the “Diamond Class” service we provide to meet the most demanding needs of our distinguished guests.Once again, thank you and we look forward to welcoming you back to Diamond Hotel.Sincerely yours,Cecil Bernabe-AbundoAsst. Front Office / Guest Services Manager

Dear Dona, Mabuhay! Thank you for taking time to share with us about your recent stay. We appreciate hearing from our guests as their comments will help us continue improving our service.It gives us great pleasure to know that you had a great stay with us. Rest assured that we would maintain or even exceed the experience you had with us on your next stay in our Hotel. We shall cascade to the team your valuable comments and your patronage and loyalty are very important to us. We hope you can visit Diamond Hotel Philippines again in the not so distant future.Sincerely yours, Cecil AbundoAsst. Front Office / Guest Services Manager

Dear Shoji, Mabuhay! Thank you for taking time to share with us about your recent stay. We appreciate hearing from our guests as their comments will help us continue improving our service.It gives us great pleasure to know that you had a great stay with us. Rest assured that we would maintain or even exceed the experience you had with us on your next stay in our Hotel. We shall cascade to the team your valuable comments and your patronage and loyalty are very important to us. We hope you can visit Diamond Hotel Philippines again in the not so distant future.Sincerely yours, Cecil AbundoAsst. Front Office / Guest Services Manager

Dear Eugene, Mabuhay! Thank you for taking time to share with us about your recent stay. We appreciate hearing from our guests as their comments will help us continue improving our service.We value comments and suggestions from our guests as this allows us to maintain and improve the “Diamond Class” service we provide to meet the most demanding needs of our distinguished guests.Once again, thank you and we look forward to welcoming you back to Diamond Hotel.Sincerely yours,Cecil Bernabe-AbundoAsst. Front Office / Guest Services Manager

Dear Hikaru, Mabuhay! Thank you for taking time to share with us about your recent stay. We appreciate hearing from our guests as their comments will help us continue improving our service.We value comments and suggestions from our guests as this allows us to maintain and improve the “Diamond Class” service we provide to meet the most demanding needs of our distinguished guests.Once again, thank you and we look forward to welcoming you back to Diamond Hotel.Sincerely yours,Cecil Bernabe-AbundoAsst. Front Office / Guest Services Manager

Dear Pilgeun, Mabuhay! Thank you for taking time to share with us about your recent stay. We appreciate hearing from our guests as their comments will help us continue improving our service.We value comments and suggestions from our guests as this allows us to maintain and improve the “Diamond Class” service we provide to meet the most demanding needs of our distinguished guests.Once again, thank you and we look forward to welcoming you back to Diamond Hotel.Sincerely yours,Cecil Bernabe-AbundoAsst. Front Office / Guest Services Manager

Dear Takanori,Mabuhay! Thank you for your rating! We are happy to hear you had a good experience during your recent visit. If there’s anything we can do to improve our facilities and services, please let us know. Sincerely yours, Cecil AbundoAsst. Front Office / Guest Services Manager

Dear Ms. Julie, Thank you for taking time to share with us about your recent stay. We appreciate hearing from our guests as their comments will help us continue improving our service.The feedback you have mentioned regarding the room service assistance during your recent visit has been shared with our Asst. Director of Food and Beverage for review and improvement. We sincerely appreciate you sharing your comment, and it is our hope that despite your recent experience, you'll give us the opportunity to better serve you in the near future.Once again, thank you and we look forward to welcoming you back to Diamond Hotel.Sincerely yours, Cecil AbundoAsst. Front Office / Guest Services Manager

Dear Valued Guest, Thank you for taking time to share with us about your recent stay. We appreciate hearing from our guests as their comments will help us continue improving our service.The feedback you have mentioned during your recent visit has been shared with our Director of Rooms for review and improvement. We sincerely appreciate you sharing your comment, and it is our hope that despite your recent experience, you'll give us the opportunity to better serve you in the near future.Once again, thank you and we look forward to welcoming you back to Diamond Hotel.Sincerely yours, Cecil AbundoAsst. Front Office / Guest Services Manager

Dear Yoshikazu, Thank you for taking time to share with us about your recent stay. We appreciate hearing from our guests as their comments will help us continue improving our service.The feedback you have mentioned regarding the toilet flush in the room during your recent visit has been shared with our Executive Housekeeper for review and improvement. We sincerely appreciate you sharing your comment, and it is our hope that despite your recent experience, you'll give us the opportunity to better serve you in the near future.Once again, thank you and we look forward to welcoming you back to Diamond Hotel.Sincerely yours, Cecil AbundoAsst. Front Office / Guest Services Manager

Dear Medardo, Thank you for taking time to share with us about your recent stay. We appreciate hearing from our guests as their comments will help us continue improving our service.The feedback you have mentioned regarding the room and ongoing elevator rehabilitation during your recent visit has been shared with our Executive Housekeeper and Director of Rooms for review and improvement. We sincerely appreciate you sharing your comment, and it is our hope that despite your recent experience, you'll give us the opportunity to better serve you in the near future.Once again, thank you and we look forward to welcoming you back to Diamond Hotel.Sincerely yours, Cecil AbundoAsst. Front Office / Guest Services Manager

Dear Ms. Maria,Mabuhay! Thank you for your positive rating! We are happy to hear you had a great experience during your recent visit. If there’s anything we can do to improve our facilities and services, please let us know. Sincerely yours, Cecil AbundoAsst. Front Office / Guest Services Manager

Dear Ms. Fe, Thank you for taking time to share with us about your recent stay. We appreciate hearing from our guests as their comments will help us continue improving our service.The feedback you have mentioned regarding the room bedding and ongoing elevator rehabilitation during your recent visit has been shared with our Executive Housekeeper and Director of Rooms for review and improvement. We sincerely appreciate you sharing your comment, and it is our hope that despite your recent experience, you'll give us the opportunity to better serve you in the near future.Once again, thank you and we look forward to welcoming you back to Diamond Hotel.Sincerely yours, Cecil AbundoAsst. Front Office / Guest Services Manager

Dear Mr. Iizuka,Mabuhay! Thank you for your positive rating! We are happy to hear you had a great experience during your recent visit. If there’s anything we can do to improve our facilities and services, please let us know. Sincerely yours, Cecil AbundoAsst. Front Office / Guest Services Manager

Dear Mr. Alex,Mabuhay! Thank you for your positive rating! We are happy to hear you had a great experience during your recent visit. If there’s anything we can do to improve our facilities and services, please let us know. Sincerely yours, Cecil AbundoAsst. Front Office / Guest Services Manager

Dear Ms. Melchora, Thank you for taking time to share with us about your recent stay. We appreciate hearing from our guests as their comments will help us continue improving our service.The feedback you have mentioned regarding the bathroom shower during your recent visit has been shared with our Executive Housekeeper for review and improvement. We sincerely appreciate you sharing your comment, and it is our hope that despite your recent experience, you'll give us the opportunity to better serve you in the near future.Once again, thank you and we look forward to welcoming you back to Diamond Hotel.Sincerely yours, Cecil AbundoAsst. Front Office / Guest Services Manager

Dear YongHyun,Mabuhay! Greetings from Diamond Hotel Philippines!Thank you for your continuous patronage to Diamond Hotel Philippines! We received your favorable comments during your recent visit with us. We truly enjoyed reading your comments and would like to thank you for your kind words.We value comments and suggestions from our guests as this allows us to maintain and improve the “Diamond Class” service we provide to meet the most demanding needs of our distinguished guests.We look forward to welcoming you again at Diamond Hotel Philippines.Sincerely yours,Cecil Bernabe-AbundoAsst. Front Office /Guest Services Manager

Dear Mr. Michael,Mabuhay! Thank you for your positive rating! We are happy to hear you had a great experience during your recent visit. If there’s anything we can do to improve our facilities and services, please let us know. Sincerely yours, Cecil AbundoAsst. Front Office / Guest Services Manager

Dear Mr. Ed,Mabuhay! Thank you for your positive rating! We are happy to hear you had a great experience during your recent visit. If there’s anything we can do to improve our facilities and services, please let us know. Sincerely yours, Cecil AbundoAsst. Front Office / Guest Services Manager

Dear Ms. Maria,Greetings from Diamond Hotel Philippines!We received your favorable comments during your recent visit with us. We truly enjoyed reading your comments and would like to thank you for your kind words.We value comments and suggestions from our guests as this allows us to maintain and improve the “Diamond Class” service we provide to meet the most demanding needs of our distinguished guests.We look forward to welcoming you again at Diamond Hotel Philippines.Sincerely yours,Cecil Bernabe-AbundoAsst. Front Office Manager

Dear Mr. Daniel,Greetings from Diamond Hotel Philippines!We received your favorable comments during your recent visit with us. We truly enjoyed reading your comments and would like to thank you for your kind words.We value comments and suggestions from our guests as this allows us to maintain and improve the “Diamond Class” service we provide to meet the most demanding needs of our distinguished guests.We look forward to welcoming you again at Diamond Hotel Philippines.Sincerely yours,Cecil Bernabe-AbundoAsst. Front Office Manager

Dear Mr. John,Greetings from Diamond Hotel Philippines!It gives us great pleasure to know that you had a great stay with us. Rest assured that we would maintain or even exceed the experience you had with us on your next stay in our Hotel. We shall cascade to the team your valuable comments and your patronage and loyalty are very important to us. We hope you can visit Diamond Hotel Philippines again in the not so distant future.Sincerely yours, Cecil AbundoAsst. Front Office Manager

Dear norak,Thank you for taking time to share with us about your recent stay. We appreciate hearing from our guests as their comments will help us continue improving our service.We value comments and suggestions from our guests as this allows us to maintain and improve the “Diamond Class” service we provide to meet the most demanding needs of our distinguished guests.We look forward to welcoming you again at Diamond Hotel Philippines.Sincerely yours,Cecil Bernabe-AbundoAsst. Front Office Manager

Dear Mr. Earl,Greetings from Diamond Hotel Philippines!Thank you for your recent visit with us. We value comments and suggestions from our guests as this allows us to maintain and improve the “Diamond Class” service we provide to meet the most demanding needs of our distinguished guests.We look forward to welcoming you again at Diamond Hotel Philippines.Sincerely,Cecil Bernabe-AbundoAsst. Front Office Manager

Dear Kazuhiko,Thank you for sharing your comments as your valuable feedback is essential in our continuous efforts to improve our service standards. We are disappointed to hear that your recent stay was not up to expectations and we will share with the team for review and improvement. Once again, thank you and we look forward to welcoming you back to Diamond Hotel.Sincerely yours,Cecil AbundoAsst. Front Office Manager

Dear Ms. Elisa, Thank you for taking the time to tell us about your recent experience at Diamond Hotel Philippines. We will share with the team your observations to ensure that you will have a better experience at the hotel on your next visit. Once again, thank you and we look forward to welcoming you back to Diamond Hotel. Sincerely yours,Cecil AbundoAsst. Front Office Manager

Dear Mr. Stephen, Thank you for taking the time to tell us about your recent experience at Diamond Hotel Philippines. Our team always looks forward to the feedback of our guests as your comments assist us in improving our facilities and services. We look forward to welcoming you again at Diamond Hotel Philippines. Sincerely,Cecil Bernabe-AbundoAsst. Front Office Manager

Thank you for taking time to accomplish your post stay review. It gives us great pleasure to know that you enjoyed your stay with us. Our team is always looking forward to hearing the feedback of our guests as your comments assist us in improving our facilities and services. We hope to have you back with us soon. Sincerely yours, Cecil AbundoAsst. Front Office Manager

Dear Mr. Raymond,It gives us great pleasure to know that you had a wonderful stay with us. Rest assured that we would maintain or even exceed the experience you had with us on your next stay in our Hotel. We shall cascade to the team your valuable review. Our team always looks forward to the feedback of our guests as your comments assist us in improving our facilities and services.We look forward to welcoming you again at Diamond Hotel Philippines.Sincerely,Cecil Bernabe-AbundoAsst. Front Office Manager

Dear Valued Guest,Thank you for taking the time to tell us about your recent experience at Diamond Hotel Philippines. Our team always looks forward to the feedback of our guests as your comments assist us in improving our facilities and services. We look forward to welcoming you again at Diamond Hotel Philippines. Sincerely,Cecil Bernabe-AbundoAsst. Front Office Manager