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Recensioner av Coconut Cay Resort & Marina

2 out of 5
Coconut Cay Resort & Marina
7196 Overseas Highway, Marathon, FL

Recensioner

8,4

Väldigt bra

10 - Fantastiskt i betyg. 520 av 1002 recensioner" "
8 - Bra i betyg. 278 av 1002 recensioner" "
6 - Okej i betyg. 104 av 1002 recensioner" "
4 - Dåligt i betyg. 61 av 1002 recensioner" "
2 - Väldigt dåligt i betyg. 39 av 1002 recensioner" "

8,8/10

Renlighet

8,8/10

Personal och service

8,2/10

Bekvämligheter

8,2/10

Boendets skick och faciliteter

8,2/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Ruth

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i april 2023
Svar från LISA KAMINSKI 26 apr. 2023
Thanks for staying with us. We appreciate your feedback!

4/10 Dåligt

Elisabeth

Reste med familjen
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Mindre bra
Lagom storlek på rummet. Kändes inte fräscht, hade en stark kemisk lukt av rengöringsmedel. Dålig grundstädning. Luktade avlopp på terrassen. En ac-anläggning som dånade så att den inte gick att ha på under natten. Störande trafik. Frukostpåse att hämta i receptionen med innehåll som inte levde upp till en ok frukost.
Bodde här 1 natt i november 2022

8/10 Bra

Ann-Britt

Gillade: Personal och service
Bodde här 1 natt i december 2021
Svar från Lisa Kaminski; General Manager 4 jan. 2022
Thank you for your stay.

10/10 Fantastiskt

Ilan

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Clean renovated rooms. Great economy option if wanting to visit Key West
Bodde här 2 nätter i maj 2024
Svar från Staff 14 maj 2024
Hello IIan, Thank you so much for taking the time to leave us this amazing review! We’re thrilled to hear that you had a great experience with us and look forward to serving you again soon.Best regards,Coconut Cay Staff

8/10 Bra

DONNA-MARIE

Gillade: Renlighet och personal och service
Bodde här 1 natt i maj 2024
Svar från Coconut Cay Staff 14 maj 2024
Hello Donna-Marie,Thank you for sharing your positive feedback. We look forward to your next visit!

8/10 Bra

Adria

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i maj 2024
Svar från Coconut Cay Staff 14 maj 2024
Adria,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again. So, please consider us again on your next trip!

10/10 Fantastiskt

George

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i april 2024
Svar från Coconut Cay Staff 14 maj 2024
Hello George,We really appreciate you taking the time to leave us your 5-star review. It means a lot to the whole team, and we’d love to have you back very soon.

8/10 Bra

Raul

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i maj 2024
Svar från Coconut Cay Staff 14 maj 2024
Hi Raul,We’re grateful that you took the time to leave us a review. Thanks a lot! Hope to see you again!

10/10 Fantastiskt

Jeremy Samuel

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great property for price. Awsome tonl have access to bikes,paddle boards,kayacks, fishing equipment.
Bodde här 3 nätter i maj 2024
Svar från Coconut Cay Staff 14 maj 2024
Thank you, Jeremy for the wonderful review! We're thrilled to hear you enjoyed your stay and found comfort in our accommodations. Our staff looks forward to welcoming you back in the future!"

8/10 Bra

Sandra

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Would definitely recommend
Bodde här 3 nätter i maj 2024
Svar från Jocelyn - Coconut Cay Resort Mgt & Staff 7 maj 2024
Hello Sandra,Thank you for your kind words and for the assurance of recommendation. Makes us prouder because we meet your expectations. We can't wait to welcome you again!

10/10 Fantastiskt

Kathy

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It is a beautiful place. Nice area and fantastic scenery
Bodde här 1 natt i april 2024
Svar från Coconut Cay Resort Staff 4 maj 2024
Hello Kathy,Thank you for choosing to stay with us! Your feedback means alot to us! We are so happy to hear that you enjoyed your stay. We hope to welcome you back in the future. Take care!

8/10 Bra

susan

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Spontaneous booking- nice on the canal with kayak and SUP’s to use included
Bodde här 1 natt i april 2024
Svar från Coconut Cay Staff 14 maj 2024
Hi Susan,Thank you for taking the time to rate our hotel with 4 stars! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations.

6/10 Okej

MICHELLE

Bodde här 1 natt i april 2024
Svar från Jocelyn - Coconut Cay Resort Mgt & Staff 7 maj 2024
Thank you for your review Michelle! We are sorry if we failed your expectation during your stay with us. IF there is anything in particular that we need to pay attention to, please let us know by sharing it with us. We hope to hear from.

6/10 Okej

Debra

Reste med sin partner
Check in wasn’t until 4:00. We arrived early and were told they would call when our room was ready. They never called but when we went back at 3:30 the room was ready and all our paperwork was printed and ready. We also noticed bugs in the bathroom and cigarette butts all around our outside patio. On the good side the bed was comfortable, the a/c, refrig and microwave worked. The room was overall clean.
Bodde här 2 nätter i april 2024
Svar från Jocelyn - Coconut Cay Resort Mgt & Staff 29 apr. 2024
Thank you for sharing your feedback with us Debra. We appreciate your honest opinion and we will do our best to improve more in cleanliness and customer service communication. We hope to see you again soon and we promise to meet your expectations.

6/10 Okej

Aaron

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Stayed here for a few nights during my florida keys trip. The room was nice and clean and air conditioning worked well however the room was very damp and everything felt wet. Not sure if they have dehumidifier that you can borrow (i never asked) but the room definitely needed it.
Bodde här 3 nätter i april 2024
Svar från Jocelyn - Coconut Cay Resort Mgt & Staff 28 apr. 2024
Thank you for sharing your review and feedback with us Aaron. We appreciate your suggestions, and we will look into this. For when you come back, do let us know and we will make sure to meet your expectations.

10/10 Fantastiskt

joseph

Gillade: Renlighet och personal och service
Bodde här 1 natt i april 2024
Svar från Coconut Cay Resort Staff 25 apr. 2024
Joseph,Thank you for your generosity with the rating. We are glad that you had an enjoyable experience with us, and we look forward to having you back with us again.

10/10 Fantastiskt

Eduani

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i april 2024
Svar från Coconut Cay Resort Staff 25 apr. 2024
Hi Eduani,Thank you for your ratings. We are delighted to know that you enjoyed your stay with us and we hope to serve you soon.

10/10 Fantastiskt

Anaraika

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Coconut Cay Resort Staff 25 apr. 2024
Hello Anaraika, Thank you for your recent stay and for awarding us a perfect rating. Your glowing feedback made our day! We hope to see you soon

6/10 Okej

Karl, Seguin

Reste med sin partner
It was more like a Motel than a Resort with the room too close to the road so it was loud with traffic noise all night. The office was only open for limited times and the ice machine was in the back so you couldn't help yourself. They were doing remodeling/repairs in the room next to ours and still working after 9pm when we went to bed.
Bodde här 1 natt i april 2024
Svar från Jocelyn - Coconut Cay Resort Mgt & Staff 28 apr. 2024
Hello Karl,Thank you for taking time to review our hotel and for sharing your experience with us. We apologize for the inconvenience of the repair we have done, and we will make sure that it won't happen again. We hope to see you again and this time we will do our best to meet your expectations!

10/10 Fantastiskt

Brandi

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
It was beautiful, super friendly and clean.
Bodde här 1 natt i april 2024
Svar från Jocelyn - Coconut Cay Resort Mgt & Staff 24 apr. 2024
Thank you for the 5-star review Brandi and for including us in your trip this time. We can't wait to welcome you back.

10/10 Fantastiskt

Jeff

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Son and I enjoyed our 1-night stay for a local event. Would stay again. They offer the bicycles and paddle boards. I would stay again. Pool was clean and well taken care of.
Bodde här 1 natt i april 2024
Svar från Jocelyn - Coconut Cay Resort Mgt & Staff 24 apr. 2024
Thank you for taking time to review our hotel. Your feedback always motivates us to continue to provide an excellent service. Again, we thank you for your time and hope to see you again soon!

10/10 Fantastiskt

Tiffany

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great location, clean and safe.
Bodde här 1 natt i april 2024
Svar från Jocelyn - Coconut Cay Resort Mgt & Staff 24 apr. 2024
Thank you for taking time to review our hotel Tiffany. Your feedback always motivates us to continue to provide an excellent service. Again, we thank you for your time and hope to see you again soon!

10/10 Fantastiskt

Rosendo

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Everything there was GREAT !!! The landscape needs some help.
Bodde här 2 nätter i april 2024
Svar från Jocelyn - Coconut Cay Resort Mgt & Staff 24 apr. 2024
Thank you for taking time to review our hotel Rosendo. Thank you for that you brighten our day! Your continuous support remain a constant remind why we love what we do. Come see us again.

10/10 Fantastiskt

Jeosmar

Reste i grupp, Reste med familjen, Reste med husdjur
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very nice and clean place to enjoy with family!!
Bodde här 2 nätter i april 2024
Svar från Jocelyn - Coconut Cay Resort Mgt & Staff 24 apr. 2024
We thank you for your continued support with us and for taking the time to review our hotel. Your 5-star review is much appreciated. See you soonest!

10/10 Fantastiskt

Patricia

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very good
Bodde här 1 natt i april 2024
Svar från Jocelyn - Coconut Cay Resort Mgt & Staff 24 apr. 2024
Thank you for the great review Patricia! We appreciate it so much. Come see us soon!

10/10 Fantastiskt

Aliagny

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Jocelyn - Coconut Cay Resort Mgt & Staff 24 apr. 2024
Hello Aliagny! We want to thank you for your time in reviewing our hotel. Come see us soon!

6/10 Okej

Garry, CORNWALL

Reste med sin partner
Gillade: Renlighet och personal och service
Deadbolt did not work and no security chain on front door. Quite noisy due to facing onto the main highway Room however was spacious and clean
Bodde här 1 natt i april 2024
Svar från Jocelyn - Coconut Cay Resort Mgt & Staff 7 maj 2024
Hello Gary, thank you for your review and taking time give us your feedback. We apologized that we didn't meet your expectations 100%, but rest assured we will take extra step to double check everything. When you plan to come back, please let us know so we can give you a room away from the road. Looking forward to welcome you again!

8/10 Bra

Lise

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
très propre, chaises extérieures dans un environnement agréable. Sur le site expédia, il est écrit que le déjeuner est inclus alors que ce n'est plus vrai depuis 1 an.
Bodde här 2 nätter i april 2024
Svar från Jocelyn - Coconut Cay Resort Mgt & Staff 11 apr. 2024
Thank you for your recent stay with us Lise. We greatly appreciate your time you spent with us and for sharing your experience. Come see us again soon!

4/10 Dåligt

Manon

Gillade: Renlighet
Gillade inte: Personal och service
Location, too much traffic , located on the main road.
Bodde här 2 nätter i april 2024
Svar från Jocelyn - Coconut Cay Resort Mgt & Staff 11 apr. 2024
Hello Manon,We are sorry for not able meet your expectations. We are committed to provide you an excellent customer experience however we failed this time. Should you be planning any future travel towards Marathon again, please do let us know, we will be more than happy to provide you better suggestions in room types away from the main road. 'til then, have a wonderful day!

8/10 Bra

Alexandra

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Jocelyn - Coconut Cay Resort Mgt & Staff 11 apr. 2024
Thank you for your good feedback Alexandra. Sharing this with keeps us inspired to improve more to provide above and beyond customer service. Come see us soon again!

6/10 Okej

Yaniris

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The tv in the rooms has d only one Chanel it doesn’t change Chanel’s and do no not connect to any app if you want to see something else you can’t 😣
Bodde här 1 natt i april 2024
Svar från Jocelyn - Coconut Cay Resort Mgt & Staff 11 apr. 2024
Hello Yaniris,We apologized for the inconvenience caused to you. Rest assured we will work hard to provide you with better service your in town next time.

10/10 Fantastiskt

YESLIN

Reste med familjen, Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i april 2024
Svar från Jocelyn - Coconut Cay Resort Mgt & Staff 11 apr. 2024
Thank you for the 5-star rating Yeslin. We appreciate you so much. 'til we see you again!

8/10 Bra

Alessandro

Gillade inte: Bekvämligheter
It’s a place to rest your head, other than that nothing much to talk about
Bodde här 1 natt i april 2024
Svar från Jocelyn - Coconut Cay Resort Mgt & Staff 11 apr. 2024
Hello Alessandro,Thank you for taking time to share your review and feedback. We looking forward to seeing you again and win the 5-star rating.

10/10 Fantastiskt

Renee

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Jocelyn - Coconut Cay Resort Mgt & Staff 11 apr. 2024
We appreciate your 5-star rating Renee. Thank you the inspiration. Come see us soon again!

10/10 Fantastiskt

Jacquelyn

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great stay with a marina view to see the manatees!
Bodde här 3 nätter i mars 2024
Svar från Jocelyn - Coconut Cay Resort Mgt & Staff 11 apr. 2024
Hello Jacquelyn, we so delighted to received your 5-star rating and feedback. Thank you for the inspiration. See you soonest!

10/10 Fantastiskt

Walter

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It had a nice view and was in a good location. The room was spacious and had everything I needed.
Bodde här 1 natt i april 2024
Svar från Jocelyn - Coconut Cay Resort Mgt & Staff 10 apr. 2024
Hello Walter, we thank you for sharing your feedback with us. We greatly appreciate the continuous support and inspiration. We are looking forward to seeing you again!

8/10 Bra

richard, Leeds

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great stay for 1 night at a modernised motel. Huge comfy bed ok shower. Street facing room on the main US 1 so a little noisy
Bodde här 1 natt i mars 2024
Svar från Jocelyn - Coconut Cay Resort Mgt & Staff 9 apr. 2024
We sincerely appreciate your feedback with us and look forward to welcoming you back for another outstanding stay!

8/10 Bra

Kristina

Gillade: Renlighet
We only booked due to an emergency situation after our car broke down. We could only get the higher end room along the canal and due to the time of year, it was very expensive. We did like the enjoyment of the canal, the outside seating, and picnic table. The outdoor space in these suites really pluses the room. The beds were comfortable. Available full kitchen is very nice. However the shower had zero hot water, no updates allowing for USB ports, needs many touching up on areas and appliances, has odd tv offerings, no breakfast offering, and check out is too early at 10 AM. I can see that this can be a hit or miss for some people. We would book again, if the price was right, such as in off season.
Bodde här 1 natt i mars 2024
Svar från Aline 2 apr. 2024
Thank you for being our guest. Our team works hard to ensure our guests have a wonderful experience. It's unfortunate to see that your stay wasn't what you had hoped it would be. Please accept our apologies. We hope to have a chance to earn your confidence in the future. Sincerely,

10/10 Fantastiskt

Warren

Bodde här 2 nätter i mars 2024
Svar från Coconut Cay Resort Staff 25 apr. 2024
Hi Warren,Thank you so much for taking the time to rate us. We hope to have you back with us soon!

2/10 Väldigt dåligt

Brian

Reste med sin partner
Gillade: Renlighet
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
Property on edge of main road and very noisy. Air conditioner very noisy. Shower pressure very weak. Staff not friendly. Do not recommend this establishment.
Bodde här 1 natt i mars 2024
Svar från Aline 1 apr. 2024
Thank you for being our guest. Our team works hard to ensure our guests have a wonderful experience. It's unfortunate to see that your stay wasn't what you had hoped it would be. Please accept our apologies. We hope to have a chance to earn your confidence in the future. Sincerely,

2/10 Väldigt dåligt

richard

Reste i grupp
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Will not return. Dogs barking non stop, roaches in room, other people have the same exact posts. Airport right next door.
Bodde här 3 nätter i mars 2024
Svar från Jocelyn - Coconut Cay Resort Mgt & Staff 31 mars 2024
Hello Richard,We are so sorry to hear about your experience with us. We are working hard to provide our guest an enjoyable stay and this is not how we want you to end. We checked any record if you came at the front desk to let us know, but we did not see anything. We aim to correct any issue that there is in timely manner and your feedback while inhouse will be a great help to us. Should you wish to discuss this matter furtherly, please feel free to give me a call or email.

10/10 Fantastiskt

Idalmis

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Very clean and nice rooms
Bodde här 1 natt i mars 2024
Svar från Coconut Cay Resort Staff 31 mars 2024
Hello Isalmis,Thank you so much for your stellar rating! This means a lot to us. Hope you enjoyed your visit and, we look forward to welcoming you back the next time you visit the area.

10/10 Fantastiskt

Colette

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Availability of bikes to ride at no charge and Kayaks available front desk staff helpful with bikes
Bodde här 3 nätter i mars 2024
Svar från Coconut Cay Resort Staff 31 mars 2024
Hi ColetteThank you for taking the time to share this positive rating! We will make sure to share this with the team to let them know to keep up the amazing work and hope you'll stop by when you're back in the area!

10/10 Fantastiskt

Israel

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från Coconut Cay Resort Staff 31 mars 2024
Thank you so much for taking the time to rate us. We hope to have you back with us soon!

4/10 Dåligt

Jan

Reste med sin partner
Gillade inte: Boendets skick och faciliteter
Bedding clean, comfortable bed and pillow. Bathroom size of our first room was the size of a small closet, making it very difficult to move about or put toiletries anywhere. Bugs crawling all over walls near table, and bathroom. Staff quickly moved us to a different room that was newly remodeled but still had bugs crawling in the bathroom and microwave/refrigerator area. The hotel sits very close to the central transportation road which is very busy, constant, and noisy. So it you’re looking for peace and quiet, choose elsewhere.
Bodde här 6 nätter i mars 2024
Svar från Jocelyn - Coconut Cay Resort Mgt & Staff 1 apr. 2024
Hello Jan,We are so sorry we didn't meet your expectations in our property. WE greatly appreciate your feedback and we will make sure that our pest management company will be aware of your concerns. Thank you once again!

10/10 Fantastiskt

Cathleen, Saint James City

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i mars 2024
Svar från Coconut Cay Resort Staff 30 mars 2024
Hi Cathleen, Thank you for choosing to stay with us! We look forward in welcoming you back soon!

10/10 Fantastiskt

Alejandro, Hialeah

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Newly renovated rooms, property was well kept, close to supermarkets
Bodde här 1 natt i mars 2024
Svar från Coconut Cay Resort Staff 30 mars 2024
Hi Alejandro, We appreciate your choice to stay with us and for sharing your thoughts through a 5/5 rating. Your feedback is important to us, and we're glad you had a good experience .We hope to have the pleasure of welcoming you back for another great experience!

2/10 Väldigt dåligt

CHRIS

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i mars 2024
Svar från Jocelyn - Coconut Cay Resort Mgt & Staff 1 apr. 2024
Hello Chris,Thank you for your feedback and we apologize for the inconvenience that we may cause you. Should you need further assistance feel free to reach out to us.

10/10 Fantastiskt

Johann, Kroonstad

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Rooms are clean and beds are comfortable.
Bodde här 1 natt i mars 2024
Svar från Coconut Cay Resort Staff 30 mars 2024
Johann,Thank you for your recent stay and for awarding us a perfect rating. Your glowing feedback made our day! We're dedicated to providing memorable experiences, and your satisfaction lets us know we're on the right track. We eagerly await your next visit and the chance to exceed your expectations once more.

10/10 Fantastiskt

Connie

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Beautiful space and the desk receptionist was so cheery and helpful
Bodde här 1 natt i mars 2024
Svar från Coconut Cay Resort Staff 30 mars 2024
Hello Connie,Thank you for taking the time to share this positive rating! We will make sure to share this with the team to let them know to keep up the amazing work and hope you'll stop by when you're back in the area!