Dear customer,We read each review carefully, and take note of the reviews. Thank you for taking the time to tell us about your experience at the Hôtel Mercure Marseille Canebière Vieux-Port.We are sorry for the incident you suffered outside of our hotel.Four your information, there is no specific mention on our materials indicating that we have our own car park. We fully understand your anger and we are very sincere.No major city in the world is certified not to encounter car mugging in public car park. We are glad you enjoyed the hotel, Mercure Hotels is keen to offer you the best quality of service, and we are still very sorry for this incident which ruined your stay. Thank you for your feedback.We are glad you enjoyed the hotel, Mercure Hotels is keen to offer you the best quality of service, and we are still very sorry for this incident which ruined your stay. We thank you for your feedback and hope to regain your trust during a future stay.We hope to have the opportunity to welcome you next time. Kind regards.The Reception

Dear Yuchi,Thank you for taking the time to tell us about your experience at the hotel Mercure Marseille Canebière Vieux Port. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,