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Recensioner av Mercure Welcome Melbourne

3.5 out of 5
Mercure Welcome Melbourne
265 Little Bourke Street, Melbourne, VIC

Recensioner

7,8

Bra

10 - Fantastiskt i betyg. 322 av 1000 recensioner" "
8 - Bra i betyg. 393 av 1000 recensioner" "
6 - Okej i betyg. 162 av 1000 recensioner" "
4 - Dåligt i betyg. 87 av 1000 recensioner" "
2 - Väldigt dåligt i betyg. 36 av 1000 recensioner" "

8,4/10

Renlighet

8,4/10

Personal och service

7,6/10

Bekvämligheter

7,4/10

Boendets skick och faciliteter

7,8/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Hanseman

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 7 nätter i mars 2023
Svar från Alex Mihardja 29 mars 2023
Dear Hanseman,Thank you for taking the time to provide us with a rating of 10/10 regarding your recent stay at our hotel. We are thrilled to hear that you had a wonderful experience with us, and we are delighted to have exceeded your expectations.We hope to have the opportunity to welcome you back to our hotel in the near future.Warm regards,Alex MihardjaExecutive Assistant

8/10 Bra

Curt

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i november 2019
Svar från AM 20 dec. 2019
Dear Curt, Thank you for sharing your review and we look forward to your next visit. Sincerely, Alex Mihardja Operational Project Manager

8/10 Bra

Curt

Gillade: Renlighet, personal och service och rummets bekvämlighet
Bodde här 6 nätter i oktober 2019
Svar från AM 18 okt. 2019
Dear Curt, Thank you for staying with us and for your time in providing a review. We hope to see you again. Kind regards, Alex Mihardja Operational Project Manager

8/10 Bra

GUAN SOON

Reste med sin partner
Gillade: Renlighet, personal och service och bekvämligheter
Staff was very helpful and informative.
Bodde här 11 nätter i april 2024
Svar från Alex Mihardja 17 maj 2024
Dear GUAN SOON,Thank you for your feedback. We're delighted to hear that our staff were helpful and informative. Your kind words are much appreciated. We look forward to welcoming you back soon.Sincerely,Alex MihardjaExecutive Assistant

8/10 Bra

Giovanna

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It was in the middle of the city. I had no car so very convenient to the Trams and train stations.
Bodde här 1 natt i maj 2024
Svar från Alex Mihardja 8 maj 2024
Dear Giovanna,We're glad to hear that you found our location convenient. We look forward to your next visit.Sincerely,Alex MihardjaExecutive Assistant

10/10 Fantastiskt

Lin

Gillade: Renlighet, personal och service och bekvämligheter
Good location
Bodde här 3 nätter i maj 2024
Svar från Alex Mihardja 8 maj 2024
Dear Lin,We're pleased to hear that you found our location convenient for your needs. We look forward to your next visit.Sincerely,Alex MihardjaExecutive Assistant

2/10 Väldigt dåligt

Steve Sein

Bodde här 3 nätter i april 2024

10/10 Fantastiskt

Thomas

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great hotel with great staff. Room was simple and ventilation system and fridge a bit noisey, but we loved our stay. Staff helped us with lots of requests (for more tea, for a blanket, help with the washing machines) and we really appreciated it. Also a great location and lovely safe feeling with staff on 24/7.
Bodde här 5 nätter i april 2024
Svar från Alex Mihardja 6 maj 2024
Dear Thomas,Thank you for your feedback. We're thrilled to hear you enjoyed your stay and appreciated our staff's assistance. We'll work to address the noise issues with the ventilation system and fridge. We look forward to welcoming you back soon.Sincerely,Alex MihardjaExecutive Assistant

8/10 Bra

Nigel, Wattle Grove

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Good central location close to public transport, friendly, helpfully staff. Only complaint would be the coffee machine at breakfast which uses powdered milk which means lacklustre coffee from a city that is well know for this beverage, second day paid for barista coffee at breakfast.
Bodde här 2 nätter i april 2024
Svar från Alex Mihardja 6 maj 2024
Dear Nigel,Thank you for your feedback. We're glad you found our location convenient and our staff friendly and helpful. We'll take your comments about the coffee into consideration to improve our breakfast experience.Sincerely,Alex MihardjaExecutive Assistant

8/10 Bra

rosemary

Reste med familjen
Gillade: Renlighet
Great location. Room adequate, but basic fine if you’re not spending time in it. Great breakfast Front staff helpful.
Bodde här 4 nätter i april 2024
Svar från Alex Mihardja 6 maj 2024
Dear Rosemary,Thank you for your feedback. We're glad you enjoyed our great location, breakfast, and found our front staff helpful. Your comments are appreciated.Sincerely,Alex MihardjaExecutive Assistant

4/10 Dåligt

Peter, Sunnynook

Reste med familjen
Gillade inte: Renlighet och bekvämligheter
The position was fantastic. Breakfast was very good. However we pre payed our breakfast the message to that effect didn’t to the restaurant. So every morning the same ritual of explaining that we paid. We stayed there for 5 nights. Room was not serviced once! We called for fresh towels and guess what? The phone was either not answered or engaged. So we raided the housemaid’s trolley. The deceased owner Les Erdi (RIP) would turn in his grave to see what happened to his Hotel.
Bodde här 5 nätter i april 2024
Svar från Alex Mihardja 6 maj 2024
Dear Peter,Thank you for your feedback. We're glad you enjoyed the fantastic location and breakfast. We apologize for the inconvenience regarding the pre-payment message and the lack of room service. We'll address these issues promptly to ensure a better experience for future guests.Sincerely,Alex MihardjaExecutive Assistant

4/10 Dåligt

Belinda

Reste med familjen
Gillade: Renlighet
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
A very basic room. There were 4 of us, and we struggled having no mirror in the room other than one in the bathroom. You could feel the springs in the bed. Very busy and never more than one staff member on the desk so long lines. The highlight of this hotel was the location which was fabulous. It was clean, no complaints there but just not even slightly luxurious…
Bodde här 3 nätter i mars 2024
Svar från Alex Mihardja 2 apr. 2024
Dear Belinda,Thank you for your feedback. We appreciate your comments and apologize for any inconvenience you experienced. We're glad you found the location fabulous and that the room was clean. We'll take your feedback into consideration for future improvements. We hope to have the opportunity to welcome you back and provide a better experience.Warm regards,Alex MihardjaExecutive Assistant

8/10 Bra

Tracey

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Convenient
Bodde här 1 natt i mars 2024
Svar från Alex Mihardja 2 apr. 2024
Dear Tracey,Thank you for your feedback. We're glad you found our hotel convenient. We look forward to your next visit.Sincerely,Alex MihardjaExecutive Assistant

10/10 Fantastiskt

Larraine

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very conveniently located
Bodde här 6 nätter i mars 2024
Svar från Alex Mihardja 25 mars 2024
Dear Larraine,We're delighted to hear that you found our location convenient. Thank you for choosing to stay with us and we look forward to your next visit.Sincerely,Alex MihardjaExecutive Assistant2 / 2

10/10 Fantastiskt

Jacqueline Alleyne, Engadine

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i januari 2024
Svar från Alex Mihardja 25 mars 2024
Dear Jacqueline Alleyne,Thank you very much for your top rating. We're thrilled to hear that you had an excellent experience during your stay with us. We hope to welcome you back again soon.Sincerely,Alex MihardjaExecutive Assistant

4/10 Dåligt

Hsiao Chien

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
I don’t think they’ve vacuumed the room properly. I can understand the house keeping only come on the third day to change the towels, but at least have a clean room when there’s a check-in. The dust accumulated in the vent makes the place dated and dirty. The only positive is the location of the hotel, appreciate the closeness to everything.
Bodde här 4 nätter i mars 2024
Svar från Alex Mihardja 18 mars 2024
Dear Hsiao Chen,Thank you for sharing your feedback. We apologize for the inconvenience regarding the servicing of your room. We're glad you appreciated our hotel's location and hope to welcome you back for a better experience in the future.Best regards,Alex MihardjaExecutive Assistant

8/10 Bra

Carrie-Anne

Bodde här 3 nätter i mars 2024
Svar från Alex Mihardja 5 apr. 2024
Dear Carrie-Anne,Thank you for your rating. We appreciate your feedback and hope to welcome you back in the near future.Sincerely,Alex MihardjaExecutive Assistant

6/10 Okej

Angelika

Gillade inte: Boendets skick och faciliteter
Zimmer zur Straßenseite furchtbar laut. Einrichtung vom Zimmer sehr kalt, kein Bild an der Wand und nur ein Nachtisch vorhanden. Außerdem wenig Lichtquellen im Zimmer, sehr dunkel! Personal könnte freundlicher sein. Im Bad wenig Ablagefläche. In der Hotelbeschreibung wurde Shuttleservice angeboten, den es leider nicht gab!
Bodde här 5 nätter i mars 2024
Svar från Alex Mihardja 14 mars 2024
Dear Angelika,Thank you for your feedback. We apologize for the inconveniences you experienced during your stay. Your comments are valuable to us, and we'll endeavor to address these issues promptly to ensure a better experience for our guests in the future. We hope to have the opportunity to welcome you back and provide a more enjoyable stay.Best regards,Alex MihardjaExecutive Assistant

6/10 Okej

Anne

Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter
Bodde här 4 nätter i februari 2024
Svar från Alex Mihardja 6 mars 2024
Dear Anne,Thank you for staying with us and for providing us with your rating.We hope to welcome you back in the future.Sincerely,Alex MihardjaExecutive Assistant

8/10 Bra

tiare

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 7 nätter i februari 2024
Svar från Alex Mihardja 4 mars 2024
Dear Tiare,Thank you for your positive rating. We're pleased you had a good experience. Looking forward to welcoming you again soon.Sincerely,Alex MihardjaExecutive Assistant

8/10 Bra

Amy

My room was supposed to be cleaned every 3 days. On the day it was supposed to be cleaned, I got a note that my room couldn’t be cleaned due to unforeseen circumstances. So I told the front desk about it. It was supposed to have been done the next day, but it wasn’t done then either. I told the front desk about the no cleaning again. The only service I got was my trash removed and new towels (that I didn’t need)….
Bodde här 7 nätter i februari 2024
Svar från Alex Mihardja 4 mars 2024
Dear Amy,Thank you for sharing your experience. We apologize for the inconvenience you encountered with the housekeeping service. Your feedback is valuable, and we will endeavor to address this issue to ensure a more satisfactory experience in the future.Sincerely,Alex MihardjaExecutive Assistant

10/10 Fantastiskt

emelly

Gillade: Renlighet, personal och service och boendets skick och faciliteter
I got what i paid for. Basics were covered. Staff were helpful and nice. Very happy with location. Wanting a bit more from the room, but it was suffice overall.
Bodde här 3 nätter i februari 2024
Svar från Alex Mihardja 26 feb. 2024
Dear Emelly,Thank you for your feedback. We're pleased to hear that you found value in what you paid for, and we appreciate your positive comments about our helpful and nice staff. We look forward to welcoming you again.Sincerely,Alex MihardjaExecutive Assistant

10/10 Fantastiskt

Kris, Stirling

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The only issue we had was when the lift had s meltdown. But it was fixed in no time. This property is wonderful. Nothing too much trouble from the staff. This was our second stay here and definitely our first choice when we return to Melbourne again,
Bodde här 4 nätter i februari 2024
Svar från Alex Mihardja 19 feb. 2024
Dear Kris,Thank you for your positive feedback. We're delighted to hear that you enjoyed your stay, and we appreciate your understanding regarding the lift issue. It's wonderful to know that our staff made your experience memorable. We look forward to welcoming you back for your next stay in Melbourne.Best regards,Alex MihardjaExecutive Assistant

8/10 Bra

Kylie

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i februari 2024
Svar från Alex Mihardja 21 feb. 2024
Dear Kylie,Thank you for your 4/5 rating. We appreciate your feedback and hope to welcome you back in the future.Best regards,Alex MihardjaExecutive Assistant

4/10 Dåligt

Andrew

Affärsresenär
Gillade inte: Personal och service och bekvämligheter
Arrived around midnight and it appears the guy on reception hadn’t had a chat with anyone for some time so decided that he’d use me as his sounding board for a few minutes. Seriously mate, it’s past midnight and I’ve just stepped off a 9 hour flight, let me sleep. Asked him about laundry, he said there was a washing machine on the 8th floor. When I asked if there was a laundry service. He said no… there is. As long as you get it down to reception before 8am! Was told that my room would only be cleaned on the third day… in my case this was Saturday. Hung a Do Not Disturb sign on the door and took laundry bag downstairs. Came back later that afternoon and asked if there was any slight chance my laundry was there. Was told to check in my room… I told them there was a DND sign on the door so that was unlikely. They said I should check anyway… alarm bells started here. Next day I got to my room only to find a cleaner in there. So much for the Do Not Disturb sign. This was Friday, the day BEFORE they should be cleaning…. Complained pretty strongly to reception. Friday left to go for dinner, DND sign on the door again. Came back to find my laundry in the room. Not sure what Do Not Disturb signs mean in this place, but in every other hotel I’ve ever stayed in it means don’t enter the room. Poor form Mercure Welcome. Won’t be staying again. Suggest you think twice about your safety and the safety of your personal belongings before staying here people. Very poor.
Bodde här 4 nätter i februari 2024
Svar från Alex Mihardja 19 feb. 2024
Dear Andrew,Thank you for sharing your experience, and we apologize for the inconveniences you encountered during your stay. We take your feedback seriously and will address the issues raised with our team to ensure a better experience for our guests in the future. We appreciate your insights and regret any frustration caused.Sincerely,Alex MihardjaExecutive Assistant

10/10 Fantastiskt

Kris, Stirling

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The young lady who checked us in was fabulous. Nothing too much trouble. We love this hotel.
Bodde här 1 natt i februari 2024
Svar från Alex Mihardja 16 feb. 2024
Dear Kris,Thank you for your wonderful feedback! We're delighted to hear that the check-in experience was fabulous and that you love our hotel. We look forward to welcoming you back for another enjoyable stay. Sincerely,Alex MihardjaExecutive Assistant

8/10 Bra

Etsuko

Gillade: Renlighet och boendets skick och faciliteter
Bodde här 2 nätter i februari 2024
Svar från Alex Mihardja 15 feb. 2024
Dear Etsuko,Thank you for your rating. We appreciate your stay and hope to welcome you back soon.Sincerely,Alex MihardjaExecutive Assistant

8/10 Bra

Kerry

Bodde här 8 nätter i februari 2024
Svar från Alex Mihardja 21 mars 2024
Dear Kerry,Thank you for your rating. We appreciate your feedback and hope to welcome you back soon.Sincerely,Alex MihardjaExecutive Assistant

8/10 Bra

dale

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
I could of got a better nights sleep if I slept on the floor , bed was so hard and uncomfortable
Bodde här 1 natt i februari 2024
Svar från Alex Mihardja 11 feb. 2024
Dear Dale,We're sorry to hear about your discomfort. Your feedback is valuable to us, and we apologize for any inconvenience caused by the bed. We'll address this concern to ensure a more comfortable stay in the future.Best regards,Alex MihardjaExecutive Assistant

10/10 Fantastiskt

paul

Reste i grupp
Central and good place to stay
Bodde här 3 nätter i februari 2024
Svar från Alex Mihardja 11 feb. 2024
Dear Paul,Thank you for your feedback. We're pleased to hear you found our location central and a good place to stay. Looking forward to hosting you again.Best regards,Alex MihardjaExecutive Assistant

8/10 Bra

Jennifer

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great central location. Walk to anywhere or transport. The hotel room was very good. Great shower new carpet. Very small window.
Bodde här 2 nätter i februari 2024
Svar från Alex Mihardja 11 feb. 2024
Dear Jennifer,Thank you for your feedback. We're glad you enjoyed our great central location and found the hotel room very good, with a great shower and new carpet. We appreciate your input regarding the window size. Looking forward to welcoming you back soon.Best regards,Alex MihardjaExecutive Assistant

8/10 Bra

Kim Lan

Bodde här 4 nätter i februari 2024
Svar från AM 11 feb. 2024
Dear Kim Lan,Thank you for your rating. We appreciate your feedback and are delighted you had a positive experience. We look forward to hosting you again.Best regards,Alex MihardjaExecutive Assistant

6/10 Okej

Janice

Gillade: Renlighet och bekvämligheter
Gillade inte: Personal och service
Phoned to advised I’d be a day later checking in. No one answered the phone also emailed them.
Bodde här 3 nätter i februari 2024
Svar från AM 11 feb. 2024
Dear Janice,We apologize for the inconvenience you experienced while trying to reach us. Your feedback is valuable, and we'll address the issue to ensure a more responsive service in the future. Thank you for bringing this to our attention.Best regards,Alex MihardjaExecutive Assistant

10/10 Fantastiskt

Hayley

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great place located in busy CBD area. Walking distance for everything. Room was clean and staff were very helpful and friendly.
Bodde här 2 nätter i februari 2024
Svar från AM 6 feb. 2024
Dear Hayley,Thank you for your positive feedback. We're delighted to hear that you enjoyed our great location in the busy CBD area and found the room clean. Our staff always strive to be helpful and friendly. We look forward to welcoming you again in the future.Sincerely,Alex MihardjaExecutive Assistant

6/10 Okej

Enza

Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
Bodde här 8 nätter i januari 2024
Svar från AM 6 feb. 2024
Dear Enza,Thank you for your feedback. We hope to welcome you again in the future.Sincerely,Alex MihardjaExecutive Assistant

10/10 Fantastiskt

Theera

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Good value
Bodde här 4 nätter i januari 2024
Svar från AM 5 feb. 2024
Dear Theera,Thank you for the excellent rating and positive feedback. We're delighted to know you found good value in your stay. We appreciate your support and hope to welcome you back soon.Best regards,Alex MihardjaExecutive Assistant

10/10 Fantastiskt

Peter

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
lobation location
Bodde här 2 nätter i januari 2024
Svar från AM 5 feb. 2024
Dear peter,Thank you for the outstanding rating. We're thrilled you enjoyed our location. Your feedback is valuable, and we look forward to hosting you again.Best regards,Alex MihardjaExecutive Assistant

8/10 Bra

Grahame

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2024
Svar från Alex Mihardja 31 jan. 2024
Dear Grahame,Thank you for your rating. We appreciate your feedback and hope to welcome you back in the future.Sincerely,Alex MihardjaExecutive Assistant

8/10 Bra

Verifierad resenär

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Short stay
Walls were a bit thin. Could hear other room activities all night
Bodde här 1 natt i januari 2024
Svar från Alex Mihardja 28 jan. 2024
Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the noise. Your comments are valuable, and we will address this matter to enhance our guests' experiences. We hope to welcome you back for an improved stay.Best regards,Alex MihardjaExecutive Assistant

8/10 Bra

Ali

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great location!
Bodde här 3 nätter i januari 2024
Svar från Alex Mihardja 28 jan. 2024
Dear Ali,Thank you for your positive feedback on our great location. We're delighted you enjoyed it. We look forward to welcoming you back for another enjoyable stay.Best regards,Alex MihardjaExecutive Assistant

6/10 Okej

Nadia

Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter
Bodde här 2 nätter i januari 2024
Svar från Alex Mihardja 30 jan. 2024
Dear Nadia,Thank you for your rating. We hope to enhance your experience on your next stay.Sincerely,Alex MihardjaExecutive Assistant

6/10 Okej

Verifierad resenär

Gillade: Renlighet och boendets skick och faciliteter
Good location
Great location, close to shops, restaurants and transport. Plenty to offer for breakfast. Room was near the lift and was a bit noisy at times. Room was small but only there for 3 nights so that's ok. Desk staff must have been fairly new-couldn't find my booking! Asked me if I was sure I had a booking, found it eventually
Bodde här 3 nätter i januari 2024
Svar från Alex Mihardja 28 jan. 2024
Thank you for highlighting our great location and breakfast offerings. We appreciate your feedback regarding the room, and we'll address the noise issue to enhance future stays. Our apologies for any inconvenience during check-in. We hope to welcome you back for an improved experience.Best regards,Alex MihardjaExecutive Assistant

8/10 Bra

Joan

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The Mercure Welcome Melbourne was of a much higher standard than I was expecting. The staff are lovely, the room had everything we needed and was in great condition. The cleanliness in the room was exceptional (I suffer from dust mite allergies and get a stuffy nose and skin rashes when dust is present, but I did not encounter this at all). We paid a little extra for a quieter room on a higher level as we were concerned that being located in the central shopping district it may be noisy overnight and it was beautifully quiet overnight. Not even a thunderstorm one night disturbed us. The curtains were wonderful blackout too so you aren't even ware when dawn breaks. My only real criticism (which lost The Mercure a star on my review) was related to the mattresses which were really hard and not the most comfortable.
Bodde här 2 nätter i januari 2024
Svar från Alex Mihardja 28 jan. 2024
Dear Joan,Thank you for your positive feedback, and we're thrilled to hear you had a pleasant experience. We appreciate your comments on our staff, room amenities, and cleanliness. Your feedback about the mattresses is valuable, and we'll explore options for improvement. We hope to welcome you back for another enjoyable stay.Best regards,Alex MihardjaExecutive Assistant

8/10 Bra

Ruth

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Central
All good except for the drilling and hammering from what seemed like next door or above us.
Bodde här 1 natt i januari 2024
Svar från Alex Mihardja 28 jan. 2024
Dear Ruth,Thank you for your feedback. We apologize for the disturbance caused by the drilling and hammering. Your comments are important, and we will address this to ensure a more peaceful stay in the future. We appreciate your understanding and hope to welcome you back for an improved experience.Best regards,Alex MihardjaExecutive Assistant

4/10 Dåligt

Cassidy

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Loud banging/construction in the morning
Bodde här 1 natt i januari 2024
Svar från Alex Mihardja 28 jan. 2024
Dear Cassidy,Thank you for bringing the noise issue to our attention. We apologize for any disturbance caused and will address this matter promptly to enhance future stays. We appreciate your understanding and hope to welcome you back for a more peaceful experience.Best regards,Alex MihardjaExecutive Assistant

6/10 Okej

My Anh

Reste med familjen
Gillade inte: Personal och service
The hotel is in the heart of Mel city hence very convenient for transportation and shopping. Staff are nice and polite but not very helpful. Parking in a public car park is a bad experience.
Bodde här 2 nätter i december 2023
Svar från Alex Mihardja 24 jan. 2024
Dear My Anh,Thank you for sharing your thoughts. We're glad you found our location convenient and our staff polite. We appreciate your feedback on the parking experience.Best regards,Alex MihardjaExecutive Assistant

10/10 Fantastiskt

Sue, Tura Beach

Bodde här 2 nätter i januari 2024
Svar från Alex Mihardja 28 jan. 2024
Dear Sue,Thank you for your outstanding rating. We're delighted to hear you had a perfect experience. We look forward to welcoming you back.Best regards,Alex MihardjaExecutive Assistant

6/10 Okej

Sally

Reste med familjen
Gillade: Renlighet
Small room. No soap in bathroom. No service to room until day 3. Room was dark. The people servicing the room were great but so overworked, obviously the hotel is economising by cutting down on staff. Wait for lift in busy times could exceed 20 minutes, one lady was worried she was going to miss her flight. I will not be returning.
Bodde här 4 nätter i januari 2024
Svar från Alex Mihardja 23 jan. 2024
Dear Sally,Thank you for sharing your experience. We're sorry to hear about the challenges you faced. Your feedback is valuable, and we'll address these issues to enhance our services. We appreciate your understanding and once again, our apologies.Best regards,Alex MihardjaExecutive Assistant

8/10 Bra

Kathy

Gillade: Renlighet och boendets skick och faciliteter
Over-charging for early check-in
We arrived about three hours early. The room was available but we weren't allowed to access it unless we paid $40 extra. All we wanted to do was leave our luggage, use the bathroom and then go to the tennis. They said we would use their services eg electricity and water to much before our booking started. So we just used their public toilet and left our luggage with the concierge and then went to the Tennis. We didn't arrive back till after 5.00 pm which is three hours after check-in and didn't use their services for 3 hours, so their argument is completely ridiculous. Lift your game MERCURE WELCOME. This doesn't happen at other hotels if the room is available early. I stayed in a King Bed room. The bed was VERY hard. The location convenient.
Bodde här 2 nätter i januari 2024
Svar från Alex Mihardja 23 jan. 2024
Dear Kathy,Thank you for sharing your experience. We apologize for any inconvenience caused during your early arrival. We appreciate your feedback and will review our policies to ensure a better experience for our guests in the future. We hope the rest of your stay was enjoyable.Best regards,Alex MihardjaExecutive Assistant

8/10 Bra

Osvaldo, Highland Park

Bodde här 1 natt i januari 2024
Svar från Alex Mihardja 23 jan. 2024
Dear Osvaldo,Thank you for your rating. We're glad you had a positive experience. We look forward to welcoming you again in the future.Sincerely,Alex MihardjaExecutive Assistant