Reception
Se tillgänglighet

Recensioner av Punthill Essendon

4.5 out of 5
Punthill Essendon
1142 Mount Alexander Road, Essendon, VIC

Recensioner

8,4

Väldigt bra

10 - Fantastiskt i betyg. 148 av 330 recensioner" "
8 - Bra i betyg. 121 av 330 recensioner" "
6 - Okej i betyg. 41 av 330 recensioner" "
4 - Dåligt i betyg. 7 av 330 recensioner" "
2 - Väldigt dåligt i betyg. 13 av 330 recensioner" "

8,6/10

Renlighet

8,8/10

Personal och service

8,2/10

Bekvämligheter

8,4/10

Boendets skick och faciliteter

8,6/10

Hållbarhet

Recensioner

6/10 Okej

George

Gillade: Renlighet
Gillade inte: Boendets skick och faciliteter
Bodde här 1 natt i maj 2024

10/10 Fantastiskt

George

Gillade: Renlighet och bekvämligheter
Great clean hotel close to everyone needed
Bodde här 1 natt i april 2024
Svar från Chloe, Hotel Manager 3 maj 2024
Thank you for taking the time to leave your great review George! Hope to welcome you back again soon. Best wishes,

10/10 Fantastiskt

Martin

Bodde här 1 natt i februari 2024
Svar från Chloe, Hotel Manager 5 mars 2024
Thank you for taking the time to leave your review Martin!

10/10 Fantastiskt

Martin

Bodde här 1 natt i januari 2024
Svar från Chloe, Junior Hotel Manager 5 feb. 2024
Thank you for leaving your positive review Martin! Hope to welcome you back in the future. Best wishes,

10/10 Fantastiskt

Regina

Bodde här 1 natt i januari 2024
Svar från Chloe, Junior Hotel Manager 5 feb. 2024
Thank you for leaving your positive review Regina! Hope to welcome you back in the future. Best wishes,

8/10 Bra

Nesta

Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
The building was set in an art unique way.
Bodde här 1 natt i december 2023
Svar från Chloe, Junior Hotel Manager 5 feb. 2024
Thank you for leaving your review Nesta! I am glad to hear you enjoyed the building layout. Hope to welcome you back in the future. Best wishes,

2/10 Väldigt dåligt

achyuthan

Gillade inte: Renlighet
Troublesome stay
No front desk staff made it troublesome to get in after hours. No after hours support on site was also troublesome especially since we are traveling internationally. Hotels.com website mentioned availability of kitchen which was non existent.
Bodde här 5 nätter i december 2023
Svar från Chloe, Junior Hotel Manager 5 jan. 2024
Thank you for taking the time to leave your review Achyuthan! We always contact our guests 24-48hrs prior to arrival to confirm arrival details and explain afterhours instructions. I can see we sent an email 3 days prior to your arrival and unfortunately did not receive a response. I am so glad you were able to call our afterhours team to assist you with collecting your keys. Hope to welcome you back again in the future. Best wishes,

10/10 Fantastiskt

Verifierad resenär

Reste med familjen
Gillade: Renlighet och rummets bekvämlighet
Bodde här 10 nätter i december 2023

10/10 Fantastiskt

Steve

Affärsresenär
Gillade: Renlighet och rummets bekvämlighet
Bodde här 2 nätter i december 2023

10/10 Fantastiskt

Nadia

Reste med familjen
Gillade: Renlighet och rummets bekvämlighet
Incredible staff makes this a top class experience
Always a great stay, thank you. The amazing staff are what keeps us returning. They always go above and beyond, and manage to brighten the day 💖
Bodde här 1 natt i oktober 2023
Svar från Chloe, Junior Hotel Manager 7 nov. 2023
Thank you for your review Nadia! Always a pleasure having you stay with us. Hope to welcome you back again soon.

2/10 Väldigt dåligt

Damien

Gillade inte: Renlighet
Greeted with vomit and food in the lift upon arrival. Dog barking in room 2 doors away and urine in corridor beside room entry. Room stunk of cooking fumes from restaurant below. Will never, ever return and will strongly urge others to NOT even entertain thought of staying at Punt Hill Essendon
Bodde här 3 nätter i oktober 2023
Svar från Chloe, Junior Hotel Manager 2 nov. 2023
Thank you for taking the time to leave your feedback Damien. As mentioned previously, we are more than happy to offer room moves during our guests' stay. Please feel free to report noise complaints to our reception or afterhours team to have the matter resolved as soon as possible.Best wishes,

8/10 Bra

John

Gillade: Renlighet och boendets skick och faciliteter
Great property
Bodde här 2 nätter i september 2023
Svar från Chloe, Junior Hotel Manager 2 nov. 2023
Thank you for your review John! Delighted to hear you think our property is great. Hope to welcome you back soon.Best wishes,

10/10 Fantastiskt

Tim

Gillade: Renlighet och boendets skick och faciliteter
I liked how close this place is to the tram stop and it's closeness to Essendon airport. Nice a quiet as well.
Bodde här 2 nätter i september 2023

10/10 Fantastiskt

Andrew

Gillade: Renlighet och boendets skick och faciliteter
Bodde här 3 nätter i september 2023

10/10 Fantastiskt

Leeanne

Reste med familjen
Gillade: Renlighet och rummets bekvämlighet
A quick stop over
We were hesding overseas and this was an overnight stop to see family on the way.... location was perfct, close to family and the airport... will be staying there again for sure :)
Bodde här 1 natt i augusti 2023
Svar från Shen 23 sep. 2023
Thanks for your valuable feedback Leeanne!It was a total pleasure to have you staying with us!We are delighted to hear you enjoyed your stay and hope to welcome you back in the future.Look forward to seeing you again in the future.Kind regards,Shen

10/10 Fantastiskt

cindy

Affärsresenär
Gillade: Renlighet och rummets bekvämlighet
Bodde här 1 natt i augusti 2023

8/10 Bra

Leanne

Bodde här 3 nätter i augusti 2023

10/10 Fantastiskt

Elizabeth

Gillade: Renlighet och boendets skick och faciliteter
Bodde här 2 nätter i augusti 2023

2/10 Väldigt dåligt

Wayne

Gillade: Renlighet och boendets skick och faciliteter
Bodde här 1 natt i juli 2023

8/10 Bra

Elizabeth

Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Property was within reach of most amenities that we needed for our trip
Bodde här 1 natt i juli 2023

10/10 Fantastiskt

Sharon

Bodde här 1 natt i juni 2023

10/10 Fantastiskt

Margaret

Bodde här 4 nätter i april 2023

8/10 Bra

Jodie

Reste i grupp
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Clean stylish and easy accessible to transport city and shops
Bodde här 3 nätter i mars 2023

10/10 Fantastiskt

leanne

Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Very clean and quiet. The staff were very helpful and lovely to deal with
Bodde här 1 natt i mars 2023

10/10 Fantastiskt

Albert

Reste med sin partner
Gillade: Bekvämligheter och boendets skick och faciliteter
The Hotel was clean and quiet but the surrounding was noisy (Supermarket and service station) but we parked in the Hotels underground save car park. But that would not stop us from staying there again.
Svar från Chloe, Hotel Manager 1 feb. 2023
Thank you for taking the time to leave your review Albert! I will add a note to your profile of your room preferences - hope to welcome you back again soon!

4/10 Dåligt

Helen

Reste med familjen
Gillade inte: Boendets skick och faciliteter
1. No electric power for about 2 hours on 1st morning. Unable to contact emergency repairs - no phone. 2.Electronic access card failed to provide access to building on 2nd evening. Had to wait for another (unknown) guest to arrive and use his access to building. 3. Difficulty using access card to lift and room on Saturday therefore arranged with reception to leave a day early and sought a refund to which it was agreed but was told it would need to come through lastminute.com.au as that where booking was made. My husband's current serious heart condition was causing anxiety thus early departure and in excess of 24 hours notice given to reception (still awaiting refund!). Previous high quality of Punthill has fallen. No refund equals no using "lastminute" again but there is still time!! A pity as we have stayed at Punthill a number of times in previous years.
Bodde här 4 nätter i december 2022
Svar från Chloe, Hotel Manager 1 feb. 2023
Thank you for taking the time to leave your review Helen! I do apologise for the inconveniences you experienced during your stay. We have a intercom at the front of the hotel to call our afterhours team if our guests do not have access to a phone, I am glad my team was able to fix the power in your apartment after they arrived to the hotel! Unfortunately for third party reservations, refunds need to go via the website. We have not received communication from them to approve this. I do hope you give us another chance to show this is not our usual high standard!

8/10 Bra

Verifierad resenär

Reste med familjen
Gillade: Renlighet och rummets bekvämlighet
Room appeared to have been recently updated. Basic facilities but had everything we needed for a weeklong stay. No fly screen on doors or windows so couldn’t leave open for breeze but air conditioning worked well. New TV but Wi-Fi usually too slow to stream video. Only one small lift which was also used by service staff so could be slow at times. Was in a room facing away from the street and did not have any issue with noise. Staff very friendly. Great location with supermarket, cafes and public transport right at the door.
Bodde här 9 nätter i december 2022
Svar från Chloe, Hotel Manager 31 jan. 2023
Thank you for taking the time to leave your review! We are currently working on small changes throughout the hotel, I am so glad you noticed! Hope to welcome you back soon.

10/10 Fantastiskt

Tim

Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Friendly staff and very clean
Svar från Chloe, Hotel Manager 31 jan. 2023
Thank you for taking the time to leave your review Tim! So glad you had an enjoyable stay.

10/10 Fantastiskt

Steve

Bodde här 1 natt i december 2022
Svar från Chloe, Hotel Manager 31 jan. 2023
Thank you for taking the time to leave your review Steve!

8/10 Bra

Mark

Bodde här 7 nätter i november 2022

8/10 Bra

Robyn

Gillade: Rummets bekvämlighet
Bodde här 1 natt i november 2022

8/10 Bra

Beverley

Bodde här 1 natt i november 2022

8/10 Bra

Lorraine

Reste i grupp, Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
We stayed for three nights in a well-appointed one-bedroom apartment which had plenty of room. The downstairs carparking was convenient. The property is well located for access to trams, restaurants, coffee shops and normal shopping.
Bodde här 3 nätter i september 2022

10/10 Fantastiskt

David

Gillade: Bekvämligheter och boendets skick och faciliteter
Nice place
Bodde här 1 natt i september 2022

10/10 Fantastiskt

Karen

Reste i grupp
Gillade: Renlighet och rummets bekvämlighet
Bodde här 2 nätter i augusti 2022

10/10 Fantastiskt

Craig

Bodde här 2 nätter i juli 2022

8/10 Bra

Colin

Bodde här 1 natt i juli 2022

8/10 Bra

Brigid

Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Centrally located in Essendon, walking distance to Windy Hill footy club, Coles, restaurants and bottle shop close by. Only (minor) downside was no milk frother to go with the Nespresso machine for a morning coffee!
Bodde här 2 nätter i juli 2022

10/10 Fantastiskt

Ryan

Affärsresenär
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
A good hotel
Bodde här 2 nätter i juni 2022
Svar från Zipporah 5 juli 2022
Thank you for leaving your feedback Ryan, hope to welcome you back in the future!

6/10 Okej

vicki

Gillade: Renlighet
Bodde här 3 nätter i juni 2022

8/10 Bra

Peter

Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Bodde här 3 nätter i maj 2022

6/10 Okej

Verifierad resenär

Reste med familjen
Gillade inte: Renlighet och rummets bekvämlighet
Needs a good clean and refresh
On arriving, the room we were assigned was not clean, it had stains on the couch and the dust and uncleanliness caused me to complain to the reception, I have never done this before but the rooms cleanliness was not up to scratch. They did move us to another room, which was better but also needed a good clean, we had to wipe all surfaces and clean a lot of areas that a good clean would have fixed. I understand a daily clean may just be a quick wipe over but surely a regular deep clean should occur and this definitely had not had that in a long long time, the window sills were dusty, burn mark on the pillow case and just plain dirty on so many surfaces, I have stayed here many many times but never again. This is the 1st time in my extensive travels that I felt the need to complain.
Dishwasher filthy
Marks on blinds and walls
Window sills full of grim and dust
Cigarette burn on pillow slip
Bodde här 4 nätter i mars 2022
Svar från Zippi 11 maj 2022
Thank you for taking the time to leave your feedback these areas have been discussed with the team and will continue to be areas to focus on and further improve. Please reach out to myself directly if there is anything further you would like to discuss.

10/10 Fantastiskt

Catherine

Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Bodde här 2 nätter i april 2022

6/10 Okej

Mal

Affärsresenär
Gillade inte: Renlighet och boendets skick och faciliteter
Very painful check in experience. The place smelt and looked very dirty. You can tell as soon as you stepped into the elevator. You just don't want to touch anything
Bodde här 1 natt i april 2022
Svar från Zippi 29 apr. 2022
Thank you for providing your feedback Mal. Disappointed you did not have a smooth checkin process, we have now extended reception hours so this should make a huge difference. We now vacuum reception at the start and end of the day and sanitize all touch points 3 times a day including lift buttons and door handles. Please reach out if you would like to discuss further.

10/10 Fantastiskt

Cameron

Reste med familj och småbarn
Gillade: Bekvämligheter och boendets skick och faciliteter
Very friendly and helpful staff. Nice neat and modern rooms
Bodde här 1 natt i april 2022
Svar från Zippi 29 apr. 2022
Thank you for leaving our team your nice feedback. Best wishes,

6/10 Okej

Karen

Bodde här 2 nätter i april 2022

6/10 Okej

Cameron

Reste i grupp
The property itself was good, the room was good for the purpose i had booked for. A one night stay whilst attending a nearby event. Unfortunately there was a mistakes made by staff were i was unable to gain access to the key to correct room and was presented with a uncleaned room, piles of used bedding and an uncleaned bathroom. A phone call gave me no other room to move to but a refund in the morning. This did not help the situation satisfactorily. Eventually i was given access to the key and room.
Bodde här 1 natt i mars 2022
Svar från Zippi 4 apr. 2022
Thank you for bringing this to my attention Cameron. I am disappointed to hear this happened and have since discussed this with all team members involved. I apologies for the inconvenience and glad to hear we were able to arrange another room for you. Best wishes,

10/10 Fantastiskt

shane

Affärsresenär, Reste med sin partner
Gillade: Renlighet och boendets skick och faciliteter
All good no issues
Bodde här 1 natt i mars 2022
Svar från Zippi 23 mars 2022
Thank you for taking the time to leave us a rating Shane! Hope to welcome you back in the future.

10/10 Fantastiskt

Natalie

Reste i grupp
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Clean and spacious
Bodde här 1 natt i mars 2022
Svar från Zippi 23 mars 2022
Thank you for taking the time to leave us a rating Natalie! Hope to welcome you back in the future.

10/10 Fantastiskt

Michael

Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Convenient location
Bodde här 1 natt i mars 2022
Svar från Zippi 15 mars 2022
Thank you for taking the time to leave your rating Micahel, hope to welcome you back in the future! Best wishes, Zipporah Hotel Manager