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Recensioner av The Lyall

5 out of 5
The Lyall
16 Murphy Street, South Yarra, VIC

Recensioner

9,2

Underbart

10 - Fantastiskt i betyg. 319 av 472 recensioner" "
8 - Bra i betyg. 115 av 472 recensioner" "
6 - Okej i betyg. 25 av 472 recensioner" "
4 - Dåligt i betyg. 8 av 472 recensioner" "
2 - Väldigt dåligt i betyg. 5 av 472 recensioner" "

9,4/10

Renlighet

9,4/10

Personal och service

8,6/10

Bekvämligheter

8,8/10

Boendets skick och faciliteter

Recensioner

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great hotel
Great hotel! Service really good. Very nice rooms and good location in SY. We stayed 4 nights with our baby and loved the fact that you have a washing machine in your room.

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Comfy beds. Great location in South Melbourne. Convenient access to metro line and walking distance to St Kilda and Pranhan. Free laundry was awesome. Bathroom could use a little reno. Internet access a bit slow
Bodde här 2 nätter i mars 2020
Svar från Paige 15 mars 2020
Thank-you for your kind review. We hope to welcome you back to the hotel soon.

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 3 nätter i mars 2020
Svar från Paige 15 mars 2020
Thank-you for your kind review. We hope to welcome you back to the hotel another time soon.

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Very nice staff and great location. Rooms are comfortable and well kept
Bodde här 1 natt i oktober 2019
Svar från Paige 24 feb. 2020
Thanks for your kind review. We hope to welcome you back to the hotel another time soon.

8/10 Bra

Verifierad resenär

Bodde här 2 nätter i februari 2020
Svar från Mat 16 feb. 2020
Thank you for your wonderful review. We look forward to seeing you again soon.

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 2 nätter i februari 2020
Svar från Mat 16 feb. 2020
Thank you for your wonderful review. We look forward to seeing you again soon.

10/10 Fantastiskt

Verifierad resenär

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Wonderful staff in great location. Breakfasts were very good.
Bodde här 3 nätter i januari 2020
Svar från Mat 2 feb. 2020
Thank you for your wonderful review. We look forward to seeing you again soon.

8/10 Bra

Verifierad resenär

Gillade: Personal och service
Bodde här 2 nätter i januari 2020
Svar från Mat 2 feb. 2020
Thank you for your wonderful review. We look forward to seeing you again soon.

6/10 Okej

Verifierad resenär

Gillade: Personal och service
Gillade inte: Bekvämligheter och boendets skick och faciliteter
Bodde här 3 nätter i januari 2020
Svar från Mat 2 feb. 2020
Thank you for taking the time to fill out your review. We look forward to seeing you again soon.

8/10 Bra

Joel, Mt Martha

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Location in South Yarra is perfect. Staff were very nice.
Bodde här 1 natt i januari 2020
Svar från Mat 19 jan. 2020
Thank you for your review and feedback. We look forward to seeing you again soon.

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i januari 2020
Svar från Mat 19 jan. 2020
Thank you for your positive review. We look forward to seeing you again soon.

8/10 Bra

David

Bodde här 1 natt i januari 2020

10/10 Fantastiskt

Verifierad resenär

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great position, small friendly hotel , fantastic staff
Bodde här 1 natt i januari 2020
Svar från Mat 9 jan. 2020
Thank you for your great review. We look forward to welcoming you back soon.

8/10 Bra

Dana

Reste med familjen
Gillade: Personal och service och rummets bekvämlighet
We always enjoy staying at the lyall the rooms are v comfortable if a little tired. It is in a great position close to everything
Bodde här 3 nätter i december 2019
Svar från Mat 9 jan. 2020
Hi Dana, Thank you for your review. It is always a pleasure to have you stay with and we look forward to your next visit. Kind regards, Mat

6/10 Okej

Verifierad resenär

Gillade inte: Bekvämligheter
Bodde här 2 nätter i december 2019
Svar från Mat 29 dec. 2019
Thank you for your review. We trust you enjoyed your stay and we look forward to seeing you again soon.

10/10 Fantastiskt

Verifierad resenär

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Comfortable and pleasant stay Chicken sandwich for lunch on the day of our arrival was very nice
Bodde här 2 nätter i december 2019
Svar från Mat 29 dec. 2019
Thank you for your review. It's great to see you enjoyed your stay and the chicken sandwichs. We look forward to welcoming you back soon.

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2019
Svar från Mat 29 dec. 2019
Thank you for your review. It's great to see you enjoyed your stay and we look forward to welcoming you back soon.

10/10 Fantastiskt

Verifierad resenär

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I liked the understated privacy and the quietness. I liked the outdoor garden & landscaping.
Bodde här 3 nätter i december 2019
Svar från Mat 15 dec. 2019
Thank you for your review. It's great to see you enjoyed your stay and we look forward to seeing you again soon. Kind regards, Mat

8/10 Bra

Verifierad resenär

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Elegant and quiet. Breakfast menu could be more exciting.
Bodde här 2 nätter i december 2019
Svar från Mat 10 dec. 2019
Thank you for your review. It's lovely to see you enjoyed your stay and we look forward to welcoming you back soon.

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It was a small hotel so fairly personal- small enough to care. The only thing was the washing machine and dryer was out of order.
Bodde här 3 nätter i december 2019
Svar från Mat 5 dec. 2019
Thank you for your review. It's great to see you enjoyed your stay. Regarding the washing and drying facilities in your room, we have been phasing the in-room machines out and have a dedicated laundry room for guests to use. I'm sorry this was not communicated to you. We look forward to see you again soon.

10/10 Fantastiskt

Verifierad resenär

Affärsresenär
Gillade: Renlighet, personal och service och boendets skick och faciliteter
A real find. Decor may be a little dated but the atmosphere is pleasant and relaxed, the staff are excellent and it’s blissfully quiet but close to the city
Bodde här 2 nätter i december 2019
Svar från Mat 5 dec. 2019
Thank you for your wonderful review. I'm happy to see you had such a relaxing stay with us and that you found our staff to be so helpful. We look forward to welcoming you back soon.

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i december 2019
Svar från Mat 5 dec. 2019
Thank you for your review. I'm glad to see you enjoyed your stay and we look forward to seeing you again soon.

10/10 Fantastiskt

Verifierad resenär

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Exceptional value in ideal location. Very comfortable accessible with excellent facilities.
Bodde här 1 natt i december 2019
Svar från Mat 2 dec. 2019
Thank you for your wonderful review. We look forward to seeing you again soon.

8/10 Bra

Chris

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
A Hidden Gem in South Yarra
If you want to experience Melbourne without staying in the hustle and bustle of downtown then The Lyall Hotel and Spa is well worth considering. It is located in a quiet street off Toorak Rd, a short walk to Chapel St, with plenty of great restaurants and cafes nearby. We had a beautiful meal at Cucinetta's, a cosy little Italian restaurant just across the road from the hotel. The Royal Botanical Gardens are also a short walk away, great for a morning walk or run. Getting into the city was a breeze - South Yarra train station is 5 mins walk away and it is a quick two stops to Flinders St station. Our hotel room was tidy and spacious, with a handy kitchenette for preparing breakfasts and simple meals. The only negative was the bathroom mirror light was broken which meant my wife had to use the mirror in the lounge to put on her makeup and shaving in dim light was a bit difficult. We alerted the front desk about this on the first morning of our stay but it had not been repaired by the end of our 4 night stay. Apart from this issue the service was excellent. The front desk staff were friendly and helpful, especially the person who checked us in late at night and welcomed us with a complimentary tea service. Would happily stay here again on our next trip to Melbourne!
Bodde här 4 nätter i november 2019
Svar från Mat 2 dec. 2019
Hi Chris, Thank you for your review, feedback and local information. It's great to see you wish to stay with us again and we look forward to seeing you again soon. Kind regards, Mat

8/10 Bra

Maurice

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i november 2019
Svar från Mat 26 nov. 2019
Hi Maurice, Thank you for your review. It's great to see you enjoyed your stay and we look forward to seeing you again soon. Kind regards, Mat

8/10 Bra

Verifierad resenär

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Our favourite hotel in Melbourne - great location (close to restaurants and shops) and very convenient to Sth Yarra train station and tram stop (3mins walk). On this stay the Nespresso machine and clothes washer/dryer were no longer in the room, and the dishwasher was not working. Clearly some money has to be spent keeping this property up to scratch, instead of resting on (past) laurels. Staff are excellent, and they are THE best asset of the Lyall. Ray Choy
Bodde här 3 nätter i november 2019
Svar från Mat 26 nov. 2019
Hi Ray, Thank you for your review and feedback. We have recently removed the Nespresso machines from rooms but we are happy to provide them upon request. I have noted in your history that you would like one in your room and will ensure it is setup prior to your arrival. The hotel has also removed washing machines from the rooms but we still has laundry facilities available within the hotel. We have setup a separate room with washing and drying machines within the hotel which is free for guest use. The Hotel is also in the planning stages for refurbishment and looking to begin this process in 2020. It’s wonderful to see that you found all staff to be helpful. I will pass this onto the front desk team. Thank you again for your feedback and we look forward to seeing you again soon, Kind regards, Mat Reservations Manager

10/10 Fantastiskt

Verifierad resenär

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great location, beautifully appointed room. Can’t fault.
Bodde här 2 nätter i november 2019
Svar från Mat 25 nov. 2019
Thank you for your wonderful review. We look forward to seeing you again soon

4/10 Dåligt

Verifierad resenär

Affärsresenär
am not happy about reception cashing the $100 deposit without reason or authorisation, please reverse the charge, or will claim it back through amex but will not consider staying there again!!!!.
Bodde här 1 natt i november 2019
Svar från Mat 25 nov. 2019
Thank you for contacting me regarding this. The Pre-authorisation taken on check-in is used by the hotel as a guarantee against extra's and damages and is common place in hotels around the world. If no extra's are consumed during your stay this amount is released by your bank. Please feel free to contact me if you wish to discuss this further. Kind regards, Mat Reservations Manager

2/10 Väldigt dåligt

gb, MEL

Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Gillade inte: Personal och service
ok....depsite request for early check in check in...no such luck
Bodde här 1 natt i oktober 2019
Svar från Mat 24 nov. 2019
Hi GB, Thank you for your feedback. Whilst we attempt to accommodate all guest requests this is sometimes not possible. In regards to early check in requests it is very dependent on when the previous guest depart and how quickly housekeeping can prepare the room. This is why the hotel guarantees a 2pm time. Please feel free to contact directly if you would like to discuss this further. Kind regards, Mat Reservations Mananger

10/10 Fantastiskt

Eleanor

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Exceeded Expectations
The Lyall Hotel was amazing - the rooms are large, well appointed and sparkling clean. I'd particularly like to thank Romain from the front desk for his excellent service. The location is also wonderful, with little boutique grocery stores, wine shops and pharmacies a 2-5 minute walk from the property. No one will regret staying at the Lyall Hotel, it far and away exceeded my expectations.
Bodde här 5 nätter i november 2019
Svar från Mat 20 nov. 2019
Hi Eleanor, Thank you for your wonderful review. It's great to see you enjoyed your stay and I will be sure to pass your comments onto the staff, especially Romain. We look forward to seeing you again soon, Kind regards, Mat

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 2 nätter i november 2019
Svar från Mat 18 nov. 2019
Thank you for your wonderful review. We look forward to seeing you again soon.

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i november 2019
Svar från Mat 12 nov. 2019
Thank you for your wonderful review. We look forward to welcoming you back soon.

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i oktober 2019
Svar från mat 12 nov. 2019
Thank you for your wonderful review. We look forward to welcoming you back soon.

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It's a great little boutique hotel. Rooms are huge and beds comfortable. My only criticism is that the shower kept flooding and ironing board which was in a drawer very fiddly and difficult to use
Bodde här 2 nätter i oktober 2019
Svar från Mat 28 okt. 2019
Thank you for your great review and for your feedback. We will pass this information on and ensure that it is looked into. We look forward to seeing you again soon.

10/10 Fantastiskt

Verifierad resenär

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
The location was convenient with street parking available outside of the hotel. Enjoy our stay at Lyall.
Bodde här 1 natt i oktober 2019
Svar från Mat 27 okt. 2019
Thank you for your wonderful review. It's great to see you enjoyed your stay and we look forward to seeing you again soon.

6/10 Okej

Verifierad resenär

Bodde här 3 nätter i oktober 2019
Svar från Rowina T 22 okt. 2019
Dear Guest, Thank you for your review. It would be helpful to know why you rated us 3 out of 5. With kind regards, Rowina T

8/10 Bra

Verifierad resenär

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very spacious rooms , clean and with good facilities. Good location for exploring the city , close to metro and lovely walk through gardens . Very useful to have your own kitchenette/ dining if your traveling for a while .
Bodde här 5 nätter i oktober 2019
Svar från Mat 16 okt. 2019
Thank you for your review. It's great to see you enjoyed your time at the hotel and were able to enjoy South Yarra and Melbourne. We look forward to seeing you again soon.

10/10 Fantastiskt

Verifierad resenär

Affärsresenär
Gillade: Renlighet och personal och service
Very nice, chilled option in buzzy South Yarra area of town. In easy reach of CBD but much nicer. Good sized rooms including large shower.
Bodde här 3 nätter i september 2019
Svar från Mat 9 okt. 2019
Thank you for your review. It's great to see you enjoyed your stay and we look forward to seeing you again soon.

10/10 Fantastiskt

karen

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i oktober 2019
Svar från Mat 8 okt. 2019
Hi Karen, Thank you for your wonderful review. We look forward to welcoming you back soon. Kind regards, Mat

8/10 Bra

Bob

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
A comfortable stay in a very convenient location.
Our regular accomodation in Melbourne.
Bodde här 1 natt i september 2019
Svar från Mat 30 sep. 2019
Hi Bob, Thank you for your review and for making The Lyall your Melbourne home away from home. We look forward to see you again soon. Kind regards, Mat

6/10 Okej

Verifierad resenär

Bodde här 11 nätter i september 2019

10/10 Fantastiskt

Verifierad resenär

Bodde här 1 natt i september 2019
Svar från Mat 29 sep. 2019
Thank you for your review. Its great to see you enjoyed your stay and we look forward to seeing you again soon.

2/10 Väldigt dåligt

Hussein H

Gillade inte: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
Better stay in a park bench
We booked a deluxe suite. The room we got was more like a motel room in the side of a truckers highway. The room was 2.5 X 3.5 m the bathroom shower with no screen, so water everywhere. 1 bath towel. They upgraded me to a better room the next day when I screamed at the reception for defending the room. Revolting hotel, staff, food.
Bodde här 2 nätter i september 2019

8/10 Bra

Linda

Gillade: Renlighet, personal och service och rummets bekvämlighet
Great staff - could not fault. One of the lights beside the bed was loose and falling off the wall. Overall lovely place and I’ll be back
Bodde här 1 natt i september 2019
Svar från Mat 10 sep. 2019
Hi Linda, Thank you for your review. I'm sorry to hear about the light fitting but it's lovely to read that you found the staff to be so helpful. We look forward to seeing you again soon. Kind regards, Mat

10/10 Fantastiskt

Verifierad resenär

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I chose to stay here because of the spa. The spa itself was fine, but I wouldn't say it was exquisite. I was hoping for more of a spa experience as I have had at other spa hotels in the US, but the massage and facial was very good. The area is very nice. I didn't have a car but was able to walk to lots of different restaurants and two movie theaters nearby. The room was a small apartment and had everything I needed. Very comfortable bed and bath. I did work on my computer in the room and it was quiet and comfortable. If I come back I would come again.
Bodde här 2 nätter i september 2019
Svar från Mat 10 sep. 2019
Thank you for your wonderful and detailed review. It's great to see that you were about to experience many aspects of the hotel as well as the South Yarra area. We look forward to seeing you again soon.

10/10 Fantastiskt

John

Bodde här 2 nätter i september 2019

10/10 Fantastiskt

Hayley

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Lovely stay
We really enjoyed the stay, the room and living area were comfortable and the bathroom was spacious with a bath and shower had a rain shower setting.
Bodde här 6 nätter i augusti 2019
Svar från Mat 28 aug. 2019
Hi Hayley, Thank you for your wonderful review. It's great to see you had such a great time during your stay and we look forward to seeing you again soon, Kind regards, Mat

10/10 Fantastiskt

Verifierad resenär

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Amazing service. If you want tour accommodation to be like a second home, stay here. It's like being surrounded by really caring friends.
Bodde här 2 nätter i augusti 2019
Svar från Mat 25 aug. 2019
Thank you for your wonderful review. we are so happy your enjoyed your time here and we look forward to seeing you again soon.

10/10 Fantastiskt

Angela

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i augusti 2019
Svar från Mat 20 aug. 2019
Hi Angela, Thank you for the wonderful review! We look forward to seeing you again soon. Kind regards, Mat

8/10 Bra

Chris

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i augusti 2019
Svar från Mat 20 aug. 2019
Hi Chris, thank you for your review. I happy to see you enjoyed your stay and we look forward to seeing you again soon. Kind regards, Mat