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Recensioner av Travelodge Hotel Melbourne Docklands

4 out of 5
Travelodge Hotel Melbourne Docklands
66 Aurora Lane, Docklands, VIC

Recensioner

8,2

Väldigt bra

10 - Fantastiskt i betyg. 411 av 1009 recensioner" "
8 - Bra i betyg. 367 av 1009 recensioner" "
6 - Okej i betyg. 138 av 1009 recensioner" "
4 - Dåligt i betyg. 65 av 1009 recensioner" "
2 - Väldigt dåligt i betyg. 28 av 1009 recensioner" "

8,4/10

Renlighet

8,6/10

Personal och service

7,8/10

Bekvämligheter

8,0/10

Boendets skick och faciliteter

8,0/10

Hållbarhet

Recensioner

6/10 Okej

Christian

Gillade: Personal och service
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Looks good in pictures
Good location close to city center. Friendly staff. Good price for parking. First room had broken aircon and broken bedside table. Second room had serveral black stains all over the shower floor which didn’t go away when scrubbing. Also had a few broken tiles. Twin room (2 beds) had smallest beds ever. Breakfast not recommended. Bad coffee and juice and poor selection over all. No yoghurt etc etc. To sum up. A fair hotel with good location. Expect hotel to be a little rough around the edges and have your breakfast elsewhere.
Bodde här 2 nätter i december 2023
Svar från Laurent 31 dec. 2023
Dear Christian,I am writing to apologise for the negative experience you had during your recent stay at our hotel. We take great pride in providing a good experience for all our guests, and it is clear from your feedback that we fell short of this goal during your stay. I want to assure you that we are taking steps to address the issue you raised so that we can prevent similar situations in the future.Our team is deeply committed to ensure that every guest feels welcome and comfortable while staying with us and we are truly sorry that we were not able to provide you with the quality of the service that you deserved. Please know that we take your concerns seriously, and we will work to improve our operations and services to better meet the needs of our guests.Thank you for bringing these issues to our attention to our attention and we really appreciate your feedback.Sincerely,Laurentius YudhatamaDuty Manager

10/10 Fantastiskt

Daniela

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Perfekt läge, bekvämt och rent.
Helt perfekt läge. Det ligger bara några meter från Marvel Stadium och nästa morgon kunde jag ta flygbuss direkt från buss-stoppet som låg på motsatt sida av stadion däruppe. Hisnande utsikt på 12:e våningen där jag var, effektiv check-in, och jag uppskattade att de hade en liten minikiosk nere vid front desk med alltifrån nudlar till choklad eller frukost-flingpaket. Sängen var bekväm och allt var strålande rent.
Bodde här 2 nätter i oktober 2023
Svar från Duty Manager 30 okt. 2023
Dear Perfekt läge, Thank you so much for taking the time to provide feedback on your recent stay with us, we are so pleased to hear that you enjoyed your stay. We look forward to welcoming you back again soon.

8/10 Bra

Mats

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i februari 2023
Svar från Danielle 26 feb. 2023
Dear Mats, Thank you for taking the time to write this review! We appreciate your feedback.

8/10 Bra

wade

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Duty Manager 4 maj 2024
Dear Wade, Thank you so much for taking the time to provide feedback on your recent stay with us, we are so pleased to hear that you enjoyed your stay. We look forward to welcoming you back again soon.

10/10 Fantastiskt

LEONARDO

Affärsresenär
Breakfast was no seating to many people for the amount of table and chairs had to leave without breakfast
Bodde här 1 natt i april 2024
Svar från Team Travelodge 26 apr. 2024
Dear Leonardo,Thank you for taking the time and providing us with the review. We did have a large group in house over the week that caused certain time slots of breakfast to be booked out. We apologise for any inconvenience caused.It was our pleasure to take care of you,Warm Regards,Team Travelodge

10/10 Fantastiskt

Rachel

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excellent service and response from staff
Bodde här 2 nätter i januari 2024
Svar från Team Travelodge 22 apr. 2024
Dear Rachel,Thank you for your review, it was our pleasure to take care of you,Warm Regards,Team Travelodge

10/10 Fantastiskt

Wayne, Saint Maries

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The close proximity to the train station, ferry terminal, free tram, and Victoria Market made this an excellent choice for the price.
Bodde här 3 nätter i april 2024
Svar från Duty Manager 14 apr. 2024
Dear Wayne,Dear Guest, thank you for taking the time to share your feedback! We're thrilled to hear that you found our location to be excellent. Your feedback is truly valuable, and we look forward to welcoming you back for another enjoyable stay. Safe travels!

10/10 Fantastiskt

Dianne

Bodde här 1 natt i april 2024
Svar från Duty Manager 4 maj 2024
Dear Dianne, Thank you so much for taking the time to provide feedback on your recent stay with us, we are so pleased to hear that you enjoyed your stay. We look forward to welcoming you back again soon.

8/10 Bra

Shane, Hamilton

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Quiet but close the CBD and public transport options.
Bodde här 5 nätter i april 2024
Svar från K C 13 apr. 2024
Dear Shane,We're thrilled to hear that you found our hotel to be both quiet and conveniently located near the CBD and public transport options. Providing a peaceful environment while still being accessible to the city center and transportation hubs is something we strive for, and we're delighted that we met your expectations in this regard.Thank you for sharing your positive experience with us, and we hope to have the pleasure of welcoming you back on your next visit to the area. If there's anything else we can assist you with or if you have any further feedback, please feel free to let us know. We appreciate your patronage!Kind regards,K CReception – Travelodge Docklands Melbourne

10/10 Fantastiskt

Nicholas

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Overall the hotel was great, my room had a desk. Shower was great but the bathroom was a tiny bit dated / battle scarred, it was still good, the room itself was excellent. King bed was two single beds stuck together, which I don't like, and wish it wasn't a thing. Only two complaints were, the noise from being directly next to the station, it wasn't horrible, and I was fine with it, but it was still there. At 3pm I struggled to find a coffee shop in the immediate vicinity and needed to walk a little bit.
Bodde här 1 natt i april 2024
Svar från K C 13 apr. 2024
Dear Nicholas,Thank you for taking the time to share your feedback with us. We're glad to hear that overall, you enjoyed your stay with us and found the room to be excellent, complete with a desk and a great shower.We appreciate your comments regarding the bathroom, and we understand your concerns about the bed configuration. Your feedback is valuable to us as we continuously strive to improve the comfort and satisfaction of our guests.We apologize for any inconvenience caused by noise from the nearby station. While we aim to provide a peaceful environment for our guests, external factors such as proximity to transportation hubs can sometimes result in unavoidable noise disturbances.We also apologize for the inconvenience you experienced in finding a coffee shop nearby at 3 pm. We will certainly take note of this and look into ways to enhance the availability of amenities in the immediate vicinity for our guests' convenience.Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay. If there's anything else we can assist you with or if you have any further concerns, please don't hesitate to let us know.Kind regards,K CReception – Travelodge Docklands Melbourne

10/10 Fantastiskt

James

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Good value for money
Bodde här 2 nätter i mars 2024
Svar från Duty Manager 6 apr. 2024
Dear James,Thank you so much for taking the time to provide feedback on your recent stay with us, we are so pleased to hear that you enjoyed your stay. We look forward to welcoming you back again soon.

10/10 Fantastiskt

Hayley

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Was close to public transport and essential shopping needs. Staff were friendly and helpful.
Bodde här 4 nätter i mars 2024
Svar från Sean 29 mars 2024
Dear Hayley,Thank you for taking the time to leave a review from your stay with us at Travelodge Docklands!We're glad that you had a great stay and cannot wait to welcome you back again in the near future!Kind Regards,SeanDuty Manager - Travelodge Docklands Melbourne

8/10 Bra

Deirdre

Gillade: Renlighet
Great location for female vacationing alone.
Bodde här 1 natt i mars 2024
Svar från Duty Manager 28 mars 2024
Dear Deirdre, thank you for taking the time to review us. We appreciate your feedback. Hope to welcome you again.

6/10 Okej

Jessica

Gillade: Personal och service
Gillade inte: Bekvämligheter och boendets skick och faciliteter
Bodde här 3 nätter i mars 2024
Svar från Team Travelodge 22 apr. 2024
Dear Jessica,Thank you for your rating, Warm Regards,Team Travelodge

10/10 Fantastiskt

Melissa

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We stayed for a long weekend. Would define come back. The rooms were clean and staff are lovely. It was really well positioned for our plans.
Bodde här 3 nätter i mars 2024
Svar från Sean 26 mars 2024
Dear Melissa,Thank you for leaving the great review!We're glad you had a great stay and look forward to welcoming you back again in the future!Kind Regards,SeanDuty Manager - Travelodge Docklands Melbourne

8/10 Bra

Fiona

Bodde här 3 nätter i mars 2024
Svar från Duty Manager 14 apr. 2024
Dear Fiona, Thank you so much for taking the time to provide feedback on your recent stay with us, we are so pleased to hear that you enjoyed your stay. We look forward to welcoming you back again soon.

8/10 Bra

Bhavika

Reste med familj och småbarn, Reste med familjen, Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
The stay was average - wish they made up the beds and hoovered each day. Lights /aircon was not working - then eventually started working. When requested to look into it - they did test aircon.
Bodde här 4 nätter i mars 2024
Svar från Sean 26 mars 2024
Dear Bhavika,Thank you for taking the time to review your stay with us at Travelodge Docklands.We appreciate your comments and have passed them on to our Executive Housekeeping Manager for future review with her team.Kind Regards,SeanDuty Manager - Travelodge Docklands Melbourne

8/10 Bra

Garry, Varsity Lakes

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
If they have a room ready, they'll let you check in early, niiice!
Bodde här 4 nätter i mars 2024
Svar från Sean 24 mars 2024
Dear Gary,Thank you for the excellent 4/5 review!We're glad you had a great stay and enjoyed the fact that we could check you in prior to the guaranteed check in time.We cannot wait to welcome toy back again in the near future!Kind Regards,SeanDuty Manager - Travelodge Docklands

10/10 Fantastiskt

kezia

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great location nice rooms and very clean
Bodde här 1 natt i mars 2024
Svar från Duty Manager 19 mars 2024
Dear kezia, Thank you for your positive feedback! We're delighted to hear that you had a good stay. We hope to welcome you back in the future for an even better experience.

8/10 Bra

Ashley

Affärsresenär
Gillade: Renlighet
Good
Bodde här 1 natt i mars 2024
Svar från Duty Manager 19 mars 2024
Dear Ashley, Thank you for your positive feedback! We're delighted to hear that you had a good stay. We hope to welcome you back in the future for an even better experience.

10/10 Fantastiskt

Gerard

Bodde här 2 nätter i mars 2024
Svar från Duty Manager 19 mars 2024
Dear Gerard, Thank you for your positive feedback! We're delighted to hear that you had a good stay. We hope to welcome you back in the future for an even better experience.

6/10 Okej

Rowena

Gillade: Renlighet och personal och service
Bodde här 1 natt i mars 2024
Svar från Duty Manager 6 apr. 2024
Dear Rowena, Thank you so much for taking the time to provide feedback on your recent stay with us, we are so pleased to hear that you enjoyed your stay. We look forward to welcoming you back again soon.

4/10 Dåligt

Michael

Reste med sin partner
TV and room phone didn't work. Stayed 4 nights placed do not disturb on door once and was awoken at 8:30 to clean on another morning and the other two nights no clean at all, so no clean in 4 nights stayed. Bit disappointed.
Bodde här 4 nätter i mars 2024
Svar från Duty Manager 19 mars 2024
Dear Michael, Thank you for taking the time to share your feedback with us. We sincerely apologise for the inconveniences you experienced during your recent stay. Your comments are important to us, and we want to assure you that we take them seriously. Thank you once again for sharing your thoughts, and we look forward to the opportunity to welcome you back and provide you with a much-improved experience.

8/10 Bra

Stanley

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i mars 2024
Svar från Duty Manager 19 mars 2024
Dear Stanley, Thank you for your positive feedback! We're delighted to hear that you had a good stay. We hope to welcome you back in the future for an even better experience.

10/10 Fantastiskt

John

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staff were great and friendly. Close to Southern Cross station
Bodde här 12 nätter i februari 2024
Svar från Duty Manager 19 mars 2024
Dear John, Thank you for your positive feedback! We're delighted to hear that you had a good stay. We hope to welcome you back in the future for an even better experience.

8/10 Bra

John

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Last year I wrote a more negative review, but I am pleased to say the property has improved and in particular the wifi seems to have been upgraded, whereas it was poor last year.
Bodde här 2 nätter i mars 2024
Svar från Sean 9 mars 2024
Dear John,Thank you very much for your lovely words It is great to hear that you enjoyed the new WIFI that we have installed at the hotel.It was a pleasure to welcome you to our hotel and we look forward to seeing you again in the future.Kind Regards,SeanDuty Manager - Travelodge Docklands Melbourne

10/10 Fantastiskt

Melanie

Reste med familjen
Gillade: Renlighet och boendets skick och faciliteter
Excellent location for Marvel stadium
Bodde här 1 natt i februari 2024
Svar från Sean 9 mars 2024
Hi Melanie,Thank you very much for your lovely words. It was a pleasure to welcome you to our hotel and we look forward to seeing you again in the future.Kind Regards,SeanDuty Manager - Travelodge Docklands Melbourne

10/10 Fantastiskt

MaryEd

Bodde här 1 natt i februari 2024
Svar från Sean 24 mars 2024
Dear Mary,Thank you for the excellent 5/5 review!'We're glad you had a great stay and cannot wait to welcome toy back again in the near future!Kind Regards,SeanDuty Manager - Travelodge Docklands

6/10 Okej

Tennille, Griffith

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great location for marvel stadium events
Bodde här 1 natt i februari 2024
Svar från Duty Manager 29 feb. 2024
Dear Tennille, thank you for taking the time to review us. We appreciate your feedback. Hope to welcome you again.

6/10 Okej

Trevor

Reste med sin partner
Gillade: Personal och service
We did arrive early and our room wasn’t quite ready (which was fine) and that they would call as soon as ready we did all paperwork at this time. No phone cal. Went back to the room at 3pm and had to wait 30 minutes as check in queue was out the door.
Bodde här 1 natt i februari 2024
Svar från Duty Manager 29 feb. 2024
Dear Trevor, Thank you for taking the time to review us. I am concerned to hear that we were not able to deliver the expectations during your stay. This is not our usual standard of service, and I will be following up with the team.

10/10 Fantastiskt

Greg

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staff made check in and out easy. Very close to CBD, but a quiet location
Bodde här 2 nätter i februari 2024
Svar från Duty Manager 29 feb. 2024
Dear, thank you for taking the time to review us. We appreciate your feedback. Hope to welcome you again.

10/10 Fantastiskt

Donna

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i februari 2024
Svar från Duty Manager 29 feb. 2024
Dear Donna, thank you for taking the time to review us. We appreciate your feedback. Hope to welcome you again.

8/10 Bra

Jun

Bodde här 1 natt i februari 2024
Svar från Duty Manager 22 mars 2024
Dear Jun, Thank you for your positive feedback! We're delighted to hear that you had a good stay. We hope to welcome you back in the future for an even better experience.

10/10 Fantastiskt

Crystal

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Fantastic location, easy to get around the city with easy and affordable parking. The staff were lovely and made the check in process super easy and quick.
Bodde här 1 natt i februari 2024
Svar från Duty Manager 29 feb. 2024
Dear Crystal, Thank you so much for taking the time to provide feedback on your recent stay with us, we are so pleased to hear that you enjoyed your stay. We look forward to welcoming you back again soon

10/10 Fantastiskt

TAICHI

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
great!
Bodde här 3 nätter i februari 2024
Svar från ardy 22 feb. 2024
Dear Taichi,I am so pleased to hear that you had an enjoyable stay with us. Thank you for taking the time to post a review about Travelodge Docklands. we hope to see you again in future.Kind regardsArdy Duty Manager – Travelodge Docklands Melbourne

10/10 Fantastiskt

Benjamin Samuel

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 2 nätter i februari 2024
Svar från Duty Manager 22 mars 2024
Dear Benjamin Samuel, Thank you for your positive feedback! We're delighted to hear that you had a good stay. We hope to welcome you back in the future for an even better experience.

10/10 Fantastiskt

Greg

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The room was clean & tidy & close to light rail & shops
Bodde här 3 nätter i januari 2024
Svar från Duty Manager 22 feb. 2024
Dear Greg, Thank you so much for taking the time to provide feedback on your recent stay with us, we are so pleased to hear that you enjoyed your stay. We look forward to welcoming you back again soon.

8/10 Bra

Hiroki

Reste med familjen
Gillade: Personal och service och bekvämligheter
どこに行くのも便利でした。 また、スタッフの対応も良くとても満足でした。
Bodde här 5 nätter i februari 2024
Svar från Duty Manager 22 feb. 2024
Dear Hiroki, Thank you so much for taking the time to provide feedback on your recent stay with us, we are so pleased to hear that you enjoyed your stay. We look forward to welcoming you back again soon.

10/10 Fantastiskt

Edlyn

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Good location
Bodde här 3 nätter i februari 2024
Svar från Duty Manager 19 feb. 2024
Dear Edlyn, thank you for taking the time to review us. We appreciate your feedback. Hope to welcome you again.

8/10 Bra

Michelle

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Stayed here for Taylor Swift concert. They had fun Photo Booth in the foyer. Also had microwave and dishes for microwave meals. Beds were comfortable.
Svar från Duty Manager 19 feb. 2024
Dear Michelle, thank you for taking the time to review us. We appreciate your feedback. Hope to welcome you again.

4/10 Dåligt

Rita

Gillade: Personal och service
Gillade inte: Renlighet
Bodde här 2 nätter i februari 2024
Svar från Duty Manager 19 feb. 2024
Dear Rita,Thank you for taking the time to review us. I am sorry to hear that you did not enjoy your stay with us. I am concerned to hear that we were not able to deliver the expectations during your stay. This is not our usual standard of service and I will be following up with the team. Thank you.

10/10 Fantastiskt

TAK LEUNG

Reste med familjen
Gillade: Renlighet, personal och service och bekvämligheter
the staff is very reponsive to change room for my family as the air conditioner was not woking
Bodde här 1 natt i februari 2024
Svar från Duty Manager 11 feb. 2024
Dear TAK LEUNG, Thank you so much for taking the time to provide feedback on your recent stay with us, we are so pleased to hear that you enjoyed your stay. We look forward to welcoming you back again soon.

8/10 Bra

Christine

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It’s a good hotel, hate the parking
Bodde här 2 nätter i februari 2024
Svar från Duty Manager 11 feb. 2024
Dear Christine, Dear guest, thank you for taking the time to review us. We appreciate your feedback. Hope to welcome you again.

10/10 Fantastiskt

Ashlee

Bodde här 1 natt i februari 2024
Svar från Duty Manager 20 mars 2024
Dear Ashlee, Thank you for your positive feedback! We're delighted to hear that you had a good stay. We hope to welcome you back in the future for an even better experience.

8/10 Bra

Janelle

Reste med sin partner
Gillade: Personal och service och boendets skick och faciliteter
Convenient location
Bodde här 2 nätter i februari 2024
Svar från ardy 8 feb. 2024
Dear Janelle,I am so pleased to hear that you had an enjoyable stay with us. Thank you for taking the time to post a review about Travelodge Docklands. we hope to see you again in future.Kind regardsArdy Duty Manager – Travelodge Docklands Melbourne

10/10 Fantastiskt

maria

Gillade: Renlighet, personal och service och boendets skick och faciliteter
m
Bodde här 6 nätter i januari 2024
Svar från Duty Manager 12 feb. 2024
Dear maria, Thank you so much for taking the time to provide feedback on your recent stay with us, we are so pleased to hear that you enjoyed your stay. We look forward to welcoming you back again soon.

10/10 Fantastiskt

Gena

Gillade: Renlighet och boendets skick och faciliteter
Bodde här 1 natt i februari 2024
Svar från Duty Manager 12 feb. 2024
Dear Gena, Thank you so much for taking the time to provide feedback on your recent stay with us, we are so pleased to hear that you enjoyed your stay. We look forward to welcoming you back again soon.

10/10 Fantastiskt

Peter

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i januari 2024
Svar från Duty Manager 12 feb. 2024
Dear Peter, Thank you so much for taking the time to provide feedback on your recent stay with us, we are so pleased to hear that you enjoyed your stay. We look forward to welcoming you back again soon.

2/10 Väldigt dåligt

Matthew

Reste med sin partner
Gillade: Personal och service
Gillade inte: Renlighet
A cheap stay, but not cheap enough. We booked this as we just needed a bed to sleep in for the night, we weren't fussed on views or location. This was the cheapest we could find. Unfortunately, our bed sheets had either blood or something smeared across them. There were multiple long hairs on the pillows and in the bed. The shower was dirty, possibly mouldy, with hairs in the drains and on the walls of the shower. The bench where the kettle sits was sticky and the kettle was mouldy. Service from staff was good, the location isn't great - there's not much in walking distance. We're glad we were only staying one night. When we called for fresh sheets, there were no questions asked and a fresh sheet was sent straight up to our room. From now on, even if we only need a bed for the night, we won't be taking any chances.
Bodde här 1 natt i januari 2024
Svar från ardy 28 jan. 2024
Dear Matthew,Firstly, I would like to thank you for taking the time to write a review about Travelodge Hotel Docklands. I apologise that the cleanliness of the room did not meet your expectations and have passed on your feedback to our management and housekeeping team to improve for future.Once again, thank you for letting us know about your stay.Kind Regards,ArdyDuty Manager – Travelodge Docklands Melbourne

10/10 Fantastiskt

Kin Lam

Reste med familj och småbarn, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
.
Bodde här 5 nätter i januari 2024
Svar från ardy 28 jan. 2024
Dear Kin,I’m so pleased to hear that you had an enjoyable stay with us. Thank you for taking the time to write your review.Thank you again for sharing the experience of your stay with us and we hope to see you again next time.Kind regards,ArdyDuty Manager – Travelodge Docklands Melbourne