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Recensioner av Holiday Inn Express & Suites Meriden, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Meriden, an IHG Hotel
2104 N Broad St, Meriden, CT

Recensioner

8,0

Väldigt bra

10 - Fantastiskt i betyg. 410 av 985 recensioner" "
8 - Bra i betyg. 322 av 985 recensioner" "
6 - Okej i betyg. 129 av 985 recensioner" "
4 - Dåligt i betyg. 72 av 985 recensioner" "
2 - Väldigt dåligt i betyg. 52 av 985 recensioner" "

8,4/10

Renlighet

8,6/10

Personal och service

7,8/10

Bekvämligheter

8,0/10

Boendets skick och faciliteter

7,8/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Mayra

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Clean
Bodde här 1 natt i maj 2024
Svar från Ilir B. 28 maj 2024
Hello Mayra,Thank you for your great review. I am happy you found our hotel clean and enjoyed your stay.

8/10 Bra

Mayra

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bonita vistaa amabiliadad limpieza
Bodde här 1 natt i maj 2024
Svar från Ilir B. 28 maj 2024
Hello Mayra,Thank you for your great review. Greatly appreciated.

10/10 Fantastiskt

Karen

Gillade: Renlighet, personal och service och boendets skick och faciliteter
this was a great hotel and staff was wonderful.
Bodde här 3 nätter i maj 2024
Svar från Ilir B. 21 maj 2024
Dear Karen,Thank you for your great review. I am very happy to see that you had a great stay with us. Thank you

10/10 Fantastiskt

Kerry, Crossville

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Checked in late at night after long drive. Check in was uncomplicated. Staff was kind and helpful and room was clean. Will definitely choose this option if im in area in the future.
Bodde här 1 natt i maj 2024
Svar från Ilir B. 21 maj 2024
Dear Kerry,Thank you for your great review. I am very happy to hear that your check in was uncomplicated, and the staff was kind, helpful and the room was clean. I will share your comments with my staff, so they know what a great job they have done. Looking forward to welcoming you back in the future if you are back in the area again. Thank you

10/10 Fantastiskt

valanarasu

Gillade: Bekvämligheter och boendets skick och faciliteter
Good
Bodde här 3 nätter i maj 2024
Svar från Ilir B. 21 maj 2024
Dear Valanarasu,Thank you for the great review.

10/10 Fantastiskt

Marlene

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Quiet place, clean and will come back
Bodde här 1 natt i mars 2023
Svar från Ilir B. 21 maj 2024
Dear Marlene,Thank you for your great review. I am happy to hear that you enjoyed your stay, and you found our hotel quiet and clean. Looking forward to seeing you again in the future.

10/10 Fantastiskt

Adam

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Clean and comfortable with a hot breakfast in the morning.
Bodde här 1 natt i april 2024
Svar från Ilir B. 21 maj 2024
Dear Adam,Thank you for letting us know that you enjoyed your recent stay. I am glad to hear that you found our hotel clean and comfortable and that you enjoyed the hot breakfast in the morning. Thank you

8/10 Bra

ANDREA

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff was welcoming, the room was clean and they had turkey options for breakfast which was a plus!
Bodde här 1 natt i april 2024
Svar från Ilir B. 21 maj 2024
Andrea,It makes me very happy to hear that the staff is taking great care of our guests. I am also very happy to hear that you found our room clean and enjoyed the turkey sausage option among other options.

6/10 Okej

Vicki

Gillade: Personal och service
Bodde här 1 natt i mars 2024
Svar från Ilir B. 21 maj 2024
Hello Vicki,Thank you for your review and for staying with us.

10/10 Fantastiskt

Hasson

Gillade: Renlighet
Great
Bodde här 1 natt i mars 2024

8/10 Bra

Allen

Affärsresenär, Reste med familjen
Gillade: Renlighet och personal och service
Needs remodeling and updating. Heat didn’t work in our first room. The Front Desk lady was very accommodating and kind
Bodde här 1 natt i mars 2024

10/10 Fantastiskt

Janet

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Everything was perfectly fine!!!
Bodde här 1 natt i mars 2024

4/10 Dåligt

Nancy, Meriden

Reste med familj och småbarn, Reste med familjen
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
My last time staying at this hotel, I come into the room and there was gummy bears under the bed, the bathroom towel holder was no longer on the wall and all the towels on the floor. The chlorine was so strong in the Pool my kids had red eyes. Then on top of all this I reported the towel holder, the maintenance man walks into the room at 8:45 am the next day while my children were in bed without knocking and proceeds to go into the bathroom to fix the towel holder. There is no communication with staff and maintenance I had to ask the maintenance guy to leave until we left. Needless to say things could’ve went left as I have small children! Very disappointed.
Bodde här 1 natt i mars 2024
Svar från Ilir B. 3 mars 2024
Dear Nancy,I am very sorry to hear that your last stay wasn’t up to your standards. We strive to make sure that every guest has an exceptional stay with us and it seems like we have fallen short of your expectations.I have discussed this with the appropriate staff to make sure that this doesn’t happen again in the future. Please contact me directly at the hotel number to discuss this incident in more detail.Thank you

6/10 Okej

MAX

Reste med familjen
OK, not a destination
It was fine, clean. Feels a bit dated. The room smelled a bit too much like mothball chemicals. But it was for the family for one night. The young lady working the breakfast table as nice and worked hard keeping it nice.
Bodde här 1 natt i februari 2024

4/10 Dåligt

Angel

Reste med familjen
Gillade: Renlighet
Gillade inte: Personal och service och boendets skick och faciliteter
Underwhelming experience for IHG Member
We’ve stayed at this hotel previously but the overall experience this time was less than par. We booked this hotel since it has an indoor pool. We learned after checking in that the pool was closed for maintenance until further notice. Additionally, my credit card was authorized for an additional amount aside from the $50 incidentals hold. When I inquired about this I was told it was an accident and it would be corrected.
Bodde här 2 nätter i februari 2024

10/10 Fantastiskt

michele

Bodde här 1 natt i februari 2024

10/10 Fantastiskt

Nadzeya

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Clean and quiet. Easy check-in. Good breakfast.
Bodde här 1 natt i januari 2024
Svar från Ilir B. 2 feb. 2024
Hello Nadzeya,Thank you for your great survey. I am happy to hear that you found our hotel clean and quiet and your check in was easy. I am very happy to hear that you enjoyed the breakfast as well. Looking forward to welcome you next time.

2/10 Väldigt dåligt

Tanja

Bodde här 2 nätter i januari 2024
Svar från Ilir B. 2 feb. 2024
Hello Tanja,I am sorry to hear that your stay wasn't up to your satisfaction.

10/10 Fantastiskt

Patricia

Bodde här 1 natt i januari 2024
Svar från Ilir B. 2 feb. 2024
Hello Patricia,Thank you for your great review. I am happy to see that you had a great stay. Looking forward to welcome you again in the future!

10/10 Fantastiskt

Linda

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i januari 2024

10/10 Fantastiskt

Latoris

Bodde här 1 natt i januari 2024
Svar från Ilir B. 2 feb. 2024
Dear Latoris,Thank you for your great review,I am happy to see that everything was great during your stay. Thank you

4/10 Dåligt

Kyrstin

Reste med familj och småbarn, Reste med sin partner
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The property itself is fine enough, although it is situated by a fairly busy route. They could use some trash pickup time to cleanup some areas around the lawn but its not horrible. We had issues getting checked in as there was no manager and the desk staff were elsewhere in the hotel for 20 minutes. The kitchen and lobby were clean, however the elevator and our room were relatively dirty. The bed was OK but the bathroom floor and vents were dirty. The room was set to 80 when we arrived and we attempted to turn it to Cool and set it down to 60 but it continued to heat. A lot of stuff in the hotel requires some TLC, the elevator control panel was loose and our bathroom door lock was sticking which caused it to lock from the inside. There arent any USB ports in the room so youd want to bring a AC adapter. The mattress and couch were also old. There isnt /great/ soundproofing between floors, so if you stay I'd recommend staying on the 3rd floor because you can hear footsteps from below. All in all, if the management group that is operating this Holiday Inn Express invested in a deep clean crew to come in and spruce stuff up, as well as cleanup outside, and replace the mattresses and furniture and patch some of the walls from scuffs / settling cracks etc then it would probably be fine. Also, if this location is having staffing issues then in my opinion the franchising / operating group should be subsidizing them with aid.
Bodde här 1 natt i december 2023

8/10 Bra

Jeury

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i december 2023
Svar från Ilir B. 2 feb. 2024
Hello Jeury,Thank you for your good review.

10/10 Fantastiskt

Abigail

Bodde här 2 nätter i december 2023
Svar från Ilir B. 28 dec. 2023
Dear Abigail,Thank you for your great review. We really appreciate it and I will make sure to let me team know that you had a great stay with us. Thank you Ilir B. General Manager

8/10 Bra

Daniel

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Decent, good-sized rooms. I had to switch rooms in the middle of the night due to smoke alarm chirping every 5 minutes and front desk did not have any spare batteries.
Bodde här 1 natt i december 2023
Svar från Ilir B. 26 dec. 2023
Dear Daniel,Thank you for your review. I am happy to see that you had an enjoyable stay with us. I can only imagine how frustrating it is to have an issue in the middle of the night, but I'm glad that front desk was able to move you right away to a new room so you can relax for the rest of the night.

10/10 Fantastiskt

Robert

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Coming home. Returning to Wallingford.
I got in at 9:00 tonight, and check-in was a breeze! My room is way beyond awesome, I've not done any more than unpack, but I'm very impressed. I was born in Wallingford, so the reason I'm here is to rent a house and stay in the area, but I highly recommend this place to people visiting the Wallingford/Meriden area.
Bodde här 1 natt i december 2023
Svar från Ilir B. 26 dec. 2023
Dear Robert,Thank you for taking the time to let us know how well we are doing. I am very happy to hear that you are enjoying everything about your stay.

10/10 Fantastiskt

Dana

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 4 nätter i december 2023
Svar från Ilir B. 13 dec. 2023
Dear Dana,Thank you very much for your great review. I am glad to hear that you enjoyed your stay with us. Looking forward to seeing you again soon.Ilir B.General Manager

2/10 Väldigt dåligt

Linda

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This was a disappointing stay, so much so that we checked out early and found a different place to stay even though the room was not refundable. The hotel manager offered to reimburse us half the cost for the second night since we were so unhappy.
Bodde här 2 nätter i december 2023
Svar från Ilir B. 11 dec. 2023
Dear Linda,I am very sorry to hear that you didn't enjoy your recent stay with us. I will look at your reservation and find out what went wrong and I will make sure that it is fixed immediately. Thank youIlir B.General Manager

4/10 Dåligt

Donna

Reste med familjen
Gillade: Personal och service
Gillade inte: Renlighet och rummets bekvämlighet
Wouldn't stay here again
The heater sounded like a weed wacker all night. Front desk didnt really care. The room was very outdated.
Bodde här 2 nätter i december 2023
Svar från Ilir B. 11 dec. 2023
Dear Donna,I am very sorry to hear that the AC unit was loud and you found the room outdated. I will make sure that the AC unit is changed right away, and we are also in the process of getting approvals for a renovation next year. We hope you visit us again in the future.Thank you,Ilir B.General Manager

10/10 Fantastiskt

Stephanie

Reste med familjen
Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Personal och service
Very nice place and clean rooms big rooms also. Definitely sleep there again
Bodde här 1 natt i november 2023
Svar från Ilir B. 11 dec. 2023
Dear Stephanie,Thank you for the great review. I am very happy that you enjoyed our clean rooms. Thank you,Ilir B.General Manager

4/10 Dåligt

Christopher

Reste med familjen
Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
As kind and gracious as a staff was, the accommodations in cells were literally falling apart. There was mold in the bathroom.
Bodde här 2 nätter i november 2023
Svar från Ilir B. 24 nov. 2023
Dear Christopher,I am very sorry to hear that you found issues with your room. We recently took over the hotel as new ownership and I can assure you that the issue that you had with your room has been fixed. I hope to see you again in the future. Thank you,Ilir B.General Manager

8/10 Bra

Hannah

Gillade: Renlighet och personal och service
Bodde här 1 natt i november 2023
Svar från Ilir B. 24 nov. 2023
Dear Hannah,Thank you for taking the time to let us know that you had a great stay. Thank youIlir B.General Manager

4/10 Dåligt

Alexander

Reste med familjen
Gillade: Renlighet och personal och service
Gillade inte: Rummets bekvämlighet
Bodde här 1 natt i november 2023
Svar från Ilir B. 24 nov. 2023
Dear Alexander,I am very sorry to hear that your stay wasn't up to your expectations. I hope you give us another chance in the future to give you a great stay. Thank you,Ilir B.General Manager

6/10 Okej

Sarah

Reste med familjen
Gillade: Renlighet, personal och service och bekvämligheter
Nice staff. Bathroom needed ventilation. Food was ok
Bodde här 2 nätter i november 2023
Svar från Ilir B. 24 nov. 2023
Dear Sarah,Thank you for taking the time to let us know about your recent stay. I have noted your concerns and rest assure that we have fixed the issues that you brought to our attention. Thank you,Ilir B.General Manager

6/10 Okej

Stephanie

Reste med familjen
Gillade: Renlighet och personal och service
Meh
Needs some updating. Mattresses were uncomfortable. Had issues with the toilet and you could hear everything it felt like.
Bodde här 1 natt i november 2023
Svar från Ilir B. 24 nov. 2023
Dear Stephanie, Thank you for letting us know about your recent stay. We have fixed the issues that you mentioned and I hope you give us another chance in the future. Thank you,Ilir B.General Manager

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i oktober 2023
Svar från Ilir B. 24 nov. 2023
Dear Guest,Thank you for your great review.Ilir B.General Manager

10/10 Fantastiskt

Caroline

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i oktober 2023
Svar från Ilir B. 24 nov. 2023
Dear Caroline,Thank you for your great review of our property. Ilir B.General Manager

8/10 Bra

Angela

Affärsresenär
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Property was clean and room was clean. people were nice. Breakfast ran out and wasn't replenished fast enough.
Bodde här 1 natt i oktober 2023
Svar från Ilir B. 11 dec. 2023
Dear Angela,Thank you for your great review. I am very happy that you enjoyed our great staff, and that you found our property and room clean. Looking forward to seeing you again in your future travel. Thank you,Ilir B.General Manager

8/10 Bra

Yujun

Gillade: Renlighet och personal och service
We stayed in a king bed room overnight. The room is spacious and clean. The TV had an issue at the beginning. We called front desk twice, an hour between, someone came to fix it. That’s great. The free breakfast provides hot scrambled eggs and sausages, yogurt, milk, muffins and fruits along with coffee and juices, enough choices for normal breakfast. The air conditioning/heating sounds very noisy at night. We turned it off because the day we stayed is neither too warm nor too cold. The room can add one more light at the sofa area.
Bodde här 1 natt i oktober 2023
Svar från Ilir B. 11 dec. 2023
Dear Yujun,Thank you for taking the time to review our property. I am happy to hear that you enjoyed our property and our clean and spacious rooms. I am also glad to hear that your issue was resolved right away. We have also fixed the recommendations that you noted on your review. Thank you Ilir B.General Manager

6/10 Okej

Kim

Gillade: Personal och service och bekvämligheter
The wall paper was crinkled, the room smelled weird and the sheets smelled mildewy… not my favorite place I’ve stayed. Breakfast was good :).
Bodde här 2 nätter i oktober 2023
Svar från Ilir B. 11 dec. 2023
Dear Kim,I am sorry to hear that your stay was not up to your standards. I will make sure that everything that you mentioned gets taken care of it immediately. I am glad that you enjoyed your breakfast. Thank you,Ilir B.General Manager

6/10 Okej

GEBRE BAHTA

The front desk not helpful.
Bodde här 3 nätter i oktober 2023
Svar från Ilir B. 11 dec. 2023
Dear Gebre,I am very sorry to hear that you didn't find our staff helpful. We strive to give excellent customer service, and it seems that this time we have fallen short. I will make sure to speak to my whole staff in regards to your comments so this doesn't happen again in the future. Thank you,Ilir B.General Manager

10/10 Fantastiskt

Roland

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Nice property
I had a great experience at this property . Looking forward to going back again . The property is well kept and the room was clean and spacious . The bed was very comfortable.
Bodde här 1 natt i oktober 2023
Svar från Ilir B. 11 dec. 2023
Dear Roland,Thank you very much for your great review. I am very happy to hear that you had a great stay with us. Looking forward to welcoming you again in the future. Thank you,Ilir B.General Manager

6/10 Okej

Fernanda

Gillade inte: Renlighet och boendets skick och faciliteter
There was a bed bug on my bed.
Bodde här 1 natt i oktober 2023
Svar från Ilir B. 11 dec. 2023
Dear Fernanda, I am very sorry that you found a bug in the room. Soonest we saw your comment we made sure that we called the company and they went through the whole room and I can assure you that there wasn't any bed bugs. Ilir B.General Manager

10/10 Fantastiskt

Amy

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Room was clean and maintained. Staff was super helpful when we couldn’t get the tv to work.,It appeared like they were changing out some old furniture to newer furniture
Bodde här 1 natt i oktober 2023
Svar från Ilir B. 11 dec. 2023
Dear Amy,Thank you for your great review. I am very happy to hear that our staff took care of your issue during your stay. We are always improving our property and I am glad that you were able to notice it. Looking forward to seeing you again soon. Thank you,Ilir B.General Manager

6/10 Okej

Christina

Gillade: Personal och service
Gillade inte: Renlighet
When you walk in , you get greeted by a very sour smell, as well as in elevator. Room itself wasn’t terrible, but shower head very very dirty, bedsheets looked not clean. Not all lights worked in my room, tv was very dim. Employees were super amazing however! Overall, good stay, probably wouldn’t recommend it however.
Bodde här 1 natt i oktober 2023
Svar från Ilir B. 11 dec. 2023
Dear Christina,I am glad to hear that you had an overall good stay, and found our staff super amazing. I want to let you know that all the issues that you mentioned, that needed attention have been rectified. Thank you Ilir B.General Manager

10/10 Fantastiskt

Frederic

Bodde här 1 natt i oktober 2023
Svar från Ilir B. 24 nov. 2023
Dear Frederic,Thank you for your great review!!Ilir B.General Manager

8/10 Bra

Tapan

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Good experience staying with family
Bodde här 1 natt i oktober 2023
Svar från Ilir B. 11 dec. 2023
Dear Tapan,Thank you for staying with us, and I am very happy that your whole family had a good experience.Ilir B.General Manager

8/10 Bra

CATHERINE

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i oktober 2023
Svar från Ilir B. 11 dec. 2023
Dear Catherine,Thank you for your review. Ilir B.General Manager

8/10 Bra

Randi

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Breakfast was good
Bodde här 2 nätter i oktober 2023
Svar från Ilir B. 11 dec. 2023
Dear Randi,Thank you for the good review. I am very happy that you enjoyed the breakfast. Ilir B.General Manager

8/10 Bra

Glynn

Reste med sin partner
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Great staff and awesome breakfast. Quit comfortable room.
Bodde här 1 natt i oktober 2023
Svar från Ilir B. 11 dec. 2023
Dear Glynn,Thank you for your review. I am very happy to hear that you enjoyed are awesome breakfast and noticed our great staff. I am also glad to hear that you found our room to be quiet and comfortable. Thank you,Ilir B.General Manager