We hope that you had a good stay with us. Thank you for choosing us.

Thank you for your candid review. We are always looking for constructive comments from guests like you in order to make improvements for our Guest Experience. Best Regards,

We're sorry that you had a bad experience. The Valet service is a company that works for the hotel, the price of parking in Miami Beach is high and only hourly, this is 24 hours. All agencies are informed that the elevator is broken and that it will take several days for the company to fix it so they can inform customers before arriving. But due to the inconveniences, we do not charge the hotel fee, which is mandatory 25 plus taxes 28.50 per night, the security deposit is 200 and we only took 100 and we gave you a free upgrade, lowering them from the floor and giving them a King Ocean room, when your reservation was One Queen Bed. We apologize for not meeting your expectations.

We're sorry that you had a bad stay and we apologize for not meeting your expectations.

Merci de nous avoir choisi. Nous sommes heureux de savoir que vous avez passé un bon séjour. Nous sommes désolés d'entendre parler du stationnement, mais juste pour vous dire que le stationnement à Miami Beach est un peu difficile et que celui-ci est l'un des moins chers. Dans les parkings publics, vous payez 20 à 30 dollars à chaque fois que vous le retirez et le restituez ici. seulement 40 par nuit et chaque fois que vous le retirez, vous n'avez pas à payer à nouveau.

We're glad to know that you had a good stay. Thank you for choosing us.

Wir freuen uns, dass Ihnen das Hotel gefallen hat. Wir entschuldigen uns für die Unannehmlichkeiten, die Ihnen bei Ihrer Ankunft entstanden sind, denn bei Ihrer Reservierung wurden Ihnen wahrscheinlich die zusätzlichen Zahlungen mitgeteilt, die Sie bei Ihrer Ankunft im Hotel leisten mussten. Danke, daß Sie uns gewählt haben.

We're sorry to hear that you didn't have a good stay. Our website says very clearly what is in the rooms. There are few channels, we don't have cable, only antenna, there're no coffee machines and the rooms are small, all this information can be found on our website. We apologize for not meeting your expectations.

We 're saddened to know that you didn't have a good stay and we apologize for not meeting your expectations....

Good morning, we're sorry you had a bad time. As we explained to you when you came, we didn't have your reservation, they never sent it to us, at no time were they told that there was no room, which is why we did not have his reservation because Expedia, who was the one you paid for, never sent it, we told him to contact Expedia and if it was of help, you would tell them to contact us to resolve the situation. Our job is to satisfy the client and ensure that they have a good stay.

We 're glad to know that you had a good stay. Thank you for choosing us.