2/10 Väldigt dåligt
Irina
Reste med familj och småbarn, Reste i grupp, Reste med familjen
30 apr. 2024
Gillade inte: Bekvämligheter och boendets skick och faciliteter
We recently stayed at the Doubletree hotel and had an extremely disappointing experience. Firstly, the pool was freezing cold due to a broken heater which had been out of order for the past three weeks. Not only did they fail to fix it in a timely manner, but they also neglected to inform us of this issue beforehand. Our kids were unable to enjoy the pool during our stay.
To make matters worse, the outside jacuzzi was extremely dirty and needed serious cleaning. It was evident that the hotel did not prioritize cleanliness or maintenance.
The service at the hotel was terrible. The staff members were unfriendly and unhelpful. It was clear that they did not care about providing a pleasant experience for their guests.
The hotel itself was old and falling apart, in dire need of renovations and updates.
Despite our numerous complaints, the management offered to refund only half of our stay. Even with this refund, it was not worth the money we spent on our stay. As a loyal customer who has frequently visited this hotel with my family and friends every few months, I am incredibly disappointed and do not recommend this hotel to anyone. Save yourself the headache and find a different place to stay.
Irina
Bodde här 6 nätter i april 2024