Bekvämlighet

Recensioner av Kimpton Surfcomber Hotel, an IHG Hotel

4.5 out of 5
Kimpton Surfcomber Hotel, an IHG Hotel
1717 Collins Avenue, Miami Beach, FL

Recensioner

8,0

Väldigt bra

10 - Fantastiskt i betyg. 471 av 1004 recensioner" "
8 - Bra i betyg. 261 av 1004 recensioner" "
6 - Okej i betyg. 128 av 1004 recensioner" "
4 - Dåligt i betyg. 86 av 1004 recensioner" "
2 - Väldigt dåligt i betyg. 58 av 1004 recensioner" "

8,4/10

Renlighet

8,4/10

Personal och service

8,2/10

Bekvämligheter

8,0/10

Boendets skick och faciliteter

8,0/10

Hållbarhet

Recensioner

8/10 Bra

Malin

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 5 nätter i maj 2023
Svar från Guest Service Manager 22 maj 2023
Thank you, we appreciate your feedback!

8/10 Bra

Pierre

Gillade: Renlighet, personal och service och rummets bekvämlighet
Bodde här 3 nätter i februari 2023

6/10 Okej

Ebba

Reste med familjen
Bodde här 4 nätter i december 2022

6/10 Okej

Marina

Reste med familjen
Gillade inte: Personal och service
Bodde här 2 nätter i november 2019
Svar från Nikola 27 nov. 2019
Oh we are so sorry to see that we didn't succeed to reach out your expectations. If you tell us what could we do better we will make our mission to improve that imperfections so that you can have an amazing and memorable stay with us next time, which is something that we are aiming for, for all our guests.

10/10 Fantastiskt

Peter

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Perfekt läge, fin strand med solstolar, härlig pool, trevlig happy hour med fritt vin och tilltugg. Rekommenderas till alla dom vill njuta av Miami South Beach.
Bodde här 3 nätter i oktober 2019
Svar från Marc Reid Asst. Front Office Manager 20 nov. 2019
Thank you so much for you for your review!!!! We appreciate it!-Marc

8/10 Bra

Lena

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
☆☆☆☆
Kanon...
Bodde här 3 nätter i september 2019
Svar från Shawnee 20 sep. 2019
Thank you for your review.

6/10 Okej

Verifierad resenär

Gillade: Rummets bekvämlighet
Bra läge!
Tyvärr fungerade inte poolen under vår vistelse. Strålande läge
Bodde här 4 nätter i juli 2019
Svar från Shawnee 29 juli 2019
Our apologies for the challenges with the pool! The pool is back in service and we are waiting for your return.

8/10 Bra

Anders

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Mindre hotell med personlig service och väldigt bra läge.
Bodde här 3 nätter i maj 2019
Svar från Shawnee 27 maj 2019
Anders, Thank you for your review! Hope to see you again soon.

8/10 Bra

anita

Reste i grupp
Gillade: Renlighet
I liked the property and service. Housekeeping was not on time to clean the room and had to call the them, but was left on hold for 7 minutes. Then called guest services and complained
Bodde här 4 nätter i april 2024
Svar från Kimberly 2 maj 2024
Thank you for providing the details of your experience. Kindly accept my apologies for falling short in creating a seamless experience. We strive to create a remarkable stay and I am sorry we did not meet your expectations.We hope to have the opportunity to welcome you back for an elevated stay.

10/10 Fantastiskt

muriel

Reste med sin partner
We had a perfect stay
Bodde här 7 nätter i april 2024
Svar från Kimberly 2 maj 2024
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

8/10 Bra

Michelle

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Took my son for a quick 13th birthday trip! We had an excellent time! Great location- easy to walk or uber anywhere you want to go. Beach is literally steps from the property. Pool is FANTASTIC- pool service is great- our cabana attendant, not so much. Found everything reasonably priced and the added bonus of luggage storage and ability to enjoy amenities on day of checkout was CLUTCH!!! CANNOT go wrong here!!!
Bodde här 2 nätter i april 2024
Svar från Kimberly 2 maj 2024
thank you so much for your review! We work extremely hard here at the Surfcomber making sure each and every guest is welcome and appreciated. We will surely take a look at these few things you mention and communicate it with the appropriate departments. Have and an amazing day and hope to see you soon!

8/10 Bra

Heta

Gillade: Personal och service
Bodde här 3 nätter i april 2024
Svar från Kimberly 2 maj 2024
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

10/10 Fantastiskt

Ashley

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Beautiful hotel within quick access to the beach, plus the pool area was nice. Far enough away from noisy busy area but close enough to walk to many food options.
Bodde här 4 nätter i april 2024
Svar från Kimberly 28 apr. 2024
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

10/10 Fantastiskt

John

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i april 2024
Svar från Kimberly 28 apr. 2024
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

10/10 Fantastiskt

Leart

Gillade: Renlighet
Bodde här 3 nätter i januari 2024
Svar från Kimberly 28 apr. 2024
thank you so much for your review! We work extremely hard here at the Surfcomber making sure each and every guest is welcome and appreciated. Have and an amazing day and hope to see you soon!

8/10 Bra

Patrick

Gillade: Renlighet och personal och service
Excellent location
Bodde här 2 nätter i april 2024
Svar från Kimberly 22 apr. 2024
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

10/10 Fantastiskt

Kerri

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We had a wonderful stay here. The hotel staff were friendly and very accommodating. The hotel offered a complimentary happy hour every day from 5pm-6pm. Both red & white wine and a local beer option. Provided hot appetizers samplers as well. Great location to everything.
Bodde här 4 nätter i april 2024
Svar från Kimberly 22 apr. 2024
Thank you so much for your in-depth review, this is just a taste of what our family here at the Surfcomber has to offer. Thank you so much for staying with us! We really appreciate your feedback and your 5 star review! Have an amazing day till next time.

4/10 Dåligt

Sergei, Muncie

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
They did not explain why they charged my credit card $750 instead of $250
Bodde här 5 nätter i april 2024
Svar från Kimberly 13 apr. 2024
Good evening, Thank you for taking your time to give us a review. I would like to connect with you in regard to your concern about the charge. You may send us an email to talktous@surfcomber.com.

10/10 Fantastiskt

Shelli

Reste i grupp
Gillade: Renlighet, personal och service och boendets skick och faciliteter
The staff were excellent! Convenient location too.
Bodde här 2 nätter i februari 2024
Svar från Kimberly 7 apr. 2024
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

10/10 Fantastiskt

Serina

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Very conveniently located and lovely pool area
Bodde här 2 nätter i mars 2024
Svar från Kimberly 6 apr. 2024
Thank you so much for your in-depth review, this is just a taste of what our family here at the Surfcomber has to offer. Thank you so much for staying with us! We really appreciate your feedback and your 5 star review! Have an amazing day till next time.

8/10 Bra

Lisa

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
I felt the food in the restaurant was good, but very pricey. The service was good. The rooms were clean and housekeeping reached out many times to see if I needed anything else. Unfortunately, there was a smoker on one of the floors that vented into my room and it was if I was smoking. The management and the security handled it the best that they could but it was an awful situation since they couldn’t find out where the smoke was coming from. I would stay here again as I feel the hotel, tries to accommodate their guess the best that they can.
Bodde här 3 nätter i mars 2024
Svar från Kimberly 6 apr. 2024
Hello Lisa! thank you so much for your review! We work extremely hard here at the Surfcomber making sure each and every guest is welcome and appreciated. We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

4/10 Dåligt

Tracey

Reste med familjen
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Hallways dirty Several front desk staff were un professional- lack customer service Not the same standard as other kimpton properties
Svar från Kimberly 1 apr. 2024
Thank you for taking your time in giving us your feedback. We apologize that you had some issues during your stay. We are hoping that you will give us a chance to prove our hospitality.

10/10 Fantastiskt

Anna

Bodde här 3 nätter i mars 2024
Svar från Kimberly 1 apr. 2024
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

2/10 Väldigt dåligt

Justin

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 4 nätter i mars 2024
Svar från Kimberly 1 apr. 2024
Good day! It seems like you did not have a great time in your recent stay. We apologize for any inconvenience that may have caused you. We hope that you will give us a chance to prove our hospitality.

6/10 Okej

Justin, Washington

Reste med sin partner
Gillade: Personal och service och bekvämligheter
Gillade inte: Renlighet
This hotel was extremely dusty and the rooms are marginal at best.
Bodde här 6 nätter i mars 2024
Svar från Kimberly 28 mars 2024
Thank you for taking your time in giving us you feedback from your recent stay. Kindly accept my apologies for falling short in creating a seamless experience. We will surely take a look at these few things you mention and communicate it with the appropriate departments. We are hoping that you will give us a chance to prove our hospitality.

10/10 Fantastiskt

Barry

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Clean nice hotel in a very desirable area. Staff excellent.
Bodde här 2 nätter i mars 2024
Svar från Kimberly 28 mars 2024
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

10/10 Fantastiskt

Daniel

Gillade: Renlighet och boendets skick och faciliteter
Bodde här 3 nätter i mars 2024
Svar från Kimberly 1 apr. 2024
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

10/10 Fantastiskt

Emilie

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We had a pleasant stay.
Bodde här 3 nätter i mars 2024
Svar från Kimberly 28 mars 2024
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

4/10 Dåligt

Constance

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från Kimberly 1 apr. 2024
Good day! It seems like you did not have a great time in your recent stay. We apologize for any inconvenience that may have caused you. We hope that you will give us a chance to prove our hospitality.

8/10 Bra

Michael

Bodde här 1 natt i mars 2024
Svar från Kimberly 7 apr. 2024
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

10/10 Fantastiskt

Patrick James

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Loved it
Bodde här 3 nätter i mars 2024
Svar från Kimberly 16 mars 2024
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

8/10 Bra

Barb

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 4 nätter i mars 2024
Svar från Kimberly 28 mars 2024
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

10/10 Fantastiskt

Aaron Christopher

Bodde här 4 nätter i mars 2024
Svar från Kimberly 6 apr. 2024
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

10/10 Fantastiskt

Khaldoon

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 4 nätter i mars 2024
Svar från Kimberly 16 mars 2024
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

10/10 Fantastiskt

Malini

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i februari 2024
Svar från Kimberly 16 mars 2024
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

4/10 Dåligt

Julia

Reste med familjen
Very noisy and quite small & dated in rooms . Felt very well used . Outdoor pool area was very nice and well landscaped but wouldn’t stay there again
Bodde här 1 natt i mars 2024
Svar från Kimberly 4 mars 2024
We sincerely apologize for any inconvenience caused by the room not meeting your expectations. Your feedback is invaluable to us, and we're delighted that you enjoyed our pool area. We're committed to improving our standards and ensuring a better experience for you next time. We look forward to welcoming you back soon for a more enjoyable stay

8/10 Bra

Shannon

Bodde här 1 natt i februari 2024
Svar från Kimberly 24 feb. 2024
Thank you immensely for your positive review. Your feedback is incredibly valuable to us. We're committed to providing an even better experience next time you visit. We can't wait to welcome you back and exceed your expectations.

10/10 Fantastiskt

Alexia

Gillade: Personal och service och boendets skick och faciliteter
Gillade inte: Renlighet
Bodde här 2 nätter i november 2023
Svar från Kimberly 15 feb. 2024
Thank you for the fantastic 5-star review! We're delighted that you enjoyed your recent stay with us. Your positive feedback means the world to us. Looking forward to welcoming you back soon!

10/10 Fantastiskt

Julie

Very comfortable property
Bodde här 1 natt i februari 2024
Svar från Kimberly 3 feb. 2024
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

8/10 Bra

Anta

Bodde här 4 nätter i januari 2024
Svar från Kimberly 3 feb. 2024
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

4/10 Dåligt

Andreea

Gillade inte: Boendets skick och faciliteter
There was extremely, extremely cold in the rooms. The rooms were not getting any heat. The entire heating/ cooling was not working
Bodde här 3 nätter i januari 2024
Svar från Kimberly 3 feb. 2024
We apologize for any inconvenience caused by our heating system being unavailable due to our location. Regrettably, we failed to offer the option of a portable heater during your stay. We'll ensure better communication moving forward.

10/10 Fantastiskt

Eleiyah

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I love this place will be back soon.
Bodde här 1 natt i januari 2024
Svar från Kimberly 3 feb. 2024
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

10/10 Fantastiskt

Alexander

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i januari 2024
Svar från Kimberly 3 feb. 2024
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

10/10 Fantastiskt

Robert

Reste i grupp, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Enjoyed our stay very much. Front desk and pool staff were exceptionally friendly and went out of their way. Will definitely stay again.
Bodde här 3 nätter i januari 2024
Svar från Kimberly 21 jan. 2024
Thank you for your recent stay and for the glowing 5-star review! We are delighted to hear that you had a positive experience. Your feedback means the world to us, and we hope to continue exceeding your expectations in the future.

8/10 Bra

edward, des moines

Gillade inte: Renlighet
Bodde här 4 nätter i januari 2024
Svar från Kimberly 21 jan. 2024
Thank you for choosing to stay with us. We appreciate your trust and hope your recent visit was enjoyable. Your presence is valued, and we look forward to welcoming you back soon.

6/10 Okej

Joanne

Gillade: Renlighet
Lovely pool and great proximity to the beach It unfortunately is right next door to the SLS property which has a non stop party blasting music situation The surfcomber itself is quite noisy…. No quiet space to chill except your room If you are looking for a chill and quiet hotel…. Keep looking this isn’t it
Bodde här 4 nätter i januari 2024
Svar från Kimberly 21 jan. 2024
I deeply apologize for the noise issues you experienced during your recent stay. Your comfort is important to us, and we understand the impact this had on your experience. We are actively addressing the matter to prevent future disturbances. Thank you for bringing it to our attention, and we hope to have the opportunity to provide a more peaceful stay in the future.

6/10 Okej

Verifierad resenär

Reste med familjen
Gillade: Personal och service
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Preis-/Leistungsverhältnis passt nicht
Bodde här 3 nätter i januari 2024
Svar från Kimberly 21 jan. 2024
I sincerely apologize for any issues you encountered during your stay. Your experience matters, and we are committed to making things right. Please allow us the opportunity to address and resolve any concerns you may have had. Your satisfaction is our top priority.

2/10 Väldigt dåligt

Mandica

Reste med familjen
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i januari 2024
Svar från Kimberly 12 jan. 2024
Hello Mandica, Thank you for taking your time in giving us your feedback. We apologize that you had some issues during your stay. We are hoping that you will give us a chance to prove our hospitality.

10/10 Fantastiskt

Mona

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very functional, in the middle of the very expensive hotels but offers a great value. The staff was amazing working on all locations. Front desk staff was very nice and helpful. The room was small, but had all what I needed.
Bodde här 3 nätter i december 2023
Svar från Kimberly 12 jan. 2024
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

8/10 Bra

Eleonora M

Bodde här 4 nätter i december 2023
Svar från Kimberly 3 feb. 2024
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!