The hotel is very nice and cozy. We felt really safe as you need a key to enter thru the gate, apartment building, and the apartment unit itself. The hotel is walking distance to a lot of famous sites, shops, and good restaurants. But before you leave the place, be sure you do a thorough check of your things to make sure you don't leave anything behind. We had a very early flight and had to leave the hotel at 4:00 am. We accidentally left a cell phone in our room but unfortunately, we were already outside of the apartment when we noticed it. Since we had to leave the keys in the apartment, we couldn't go back in to get it. And since it was 4:00 am, their office was closed. We called a couple of the numbers we had for them but could not get hold of anyone. I would like to highly recommend to the hotel that they provide an after office hours emergency number in cases like this. However, they were very helpful in helping us get our phone. From Milan, we flew to London and spent a week in London. We had some issues with UPS shipping the phone to our hotel in London but Antonio helped us clarify the issues with UPS. we were so happy when our phone was finally delivered to our hotel in London. Thank you again for the excellent service of the hotel staff.