Dear Guest, Thank you for staying with us, we genuinely value our guest comments. We read your comments with genuine regret as they make it obvious that we did not succeed in making you truly “feel and live” our hotel. The issue raised are certainly not reflective of the usual standards of our hotel, We hope to have you back at our hotel allowing us the opportunity to demonstrate the level of service you expect and deserve, be well. Guest Experience Team The Westin Palace Milan

Dear Rolf, We are glad to know that you used the Westin Gear Lending option and found it convenient, it makes easier to stay fit when travelling light. We do often offer special bargains on the cost of buffet breakfast and there is also a continental breakfast option called CaffeLatte that is cheaper than a full buffet. Thanks for posting these comments, we appreciate it! Stay well, Guest Experience Team The Westin Palace Milan