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Recensioner av AmericInn by Wyndham Shakopee Near Canterbury Park

2.5 out of 5

Recensioner

7,0

Bra

10 - Fantastiskt i betyg. 282 av 1001 recensioner" "
8 - Bra i betyg. 247 av 1001 recensioner" "
6 - Okej i betyg. 183 av 1001 recensioner" "
4 - Dåligt i betyg. 168 av 1001 recensioner" "
2 - Väldigt dåligt i betyg. 121 av 1001 recensioner" "

7,0/10

Renlighet

7,6/10

Personal och service

7,4/10

Bekvämligheter

6,8/10

Boendets skick och faciliteter

6,8/10

Hållbarhet

Recensioner

6/10 Okej

Sara

Reste med familj och småbarn
Gillade inte: Bekvämligheter
Shower water was warm and light burnt out in bathroom. Also pool closed (only reason we chose that hotel over others) but nice front desk people. Kids liked the waffle station in the morning.
Bodde här 2 nätter i maj 2024

10/10 Fantastiskt

Jt

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Cool staff
Bodde här 2 nätter i februari 2024

10/10 Fantastiskt

Elyshia

Decent place to stay. Nice location. Not too noisy, beds were comfortable.
Bodde här 2 nätter i april 2024
Svar från Andy 11 maj 2024
Thank you for sharing your feedback. We're glad to hear you found our location convenient and enjoyed a comfortable stay with us. We hope to welcome you back soon!

4/10 Dåligt

Tabetha

Rooms were not very clean, ran out of coffee, food on the carpet that was not ours
Bodde här 2 nätter i april 2024
Svar från Andy 11 maj 2024
We apologize for the cleanliness issues you encountered during your stay. This falls short of our standards, and we will address it with our housekeeping team to ensure improvements. Your feedback is valuable to us, and we hope to have the opportunity to make it right on your next visit.

8/10 Bra

Peter

Reste med familj och småbarn, Reste med familjen
Gillade: Personal och service och bekvämligheter
The Good: Good location. Great price. Had a waterslide for the kids. GREAT water pressure in shower! The Not-So-Good: The room had some issues. The bathroom doorknob was completely busted and loose. We found a medicine dosage cup on the floor. One of the comforters on the bed was dirty. It's tough to tell whether it was a stained or just dirty. Overall - For the price, the good outweighs the bad. I wasn't expecting brand new and perfect. Obviously a few things could have been better but for the $ we had a safe place to stay and the kids loved the waterslide.
Bodde här 1 natt i april 2024
Svar från Andy 11 maj 2024
Thank you for taking the time to share your experience. We're pleased to hear that you appreciated our convenient location, competitive pricing, and enjoyable amenities. However, we apologize for the issues you encountered in your room. Your feedback is invaluable to us as we continuously strive to improve our guests' experiences. We hope to have the opportunity to welcome you back for an even more comfortable stay in the future.

10/10 Fantastiskt

Raelean

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This place an quite nice my kids loved the pool the didn't want to leave.the staff was super friendly an the people that stayed here also were super friendly.
Bodde här 1 natt i april 2024

8/10 Bra

Alice

Bodde här 1 natt i april 2024

2/10 Väldigt dåligt

Roxann

Reste med sin partner, Reste med husdjur
Gillade: Renlighet och personal och service
The front desk person was great and even upgraded our room. We went to a concert and came back to our room at around 1:00 am. Everything was great until we got in bed....the mattress had such a dip in it it made it the worst sleepless night. At that time of night we just figured we would gut it out. Plus we had our pup with us and didn't want to get her all rallied up at that time. We saw across the way a furniture store was having a mattress sale.... Our room was one with a jacuzzi.
Bodde här 1 natt i april 2024
Svar från Andy 25 apr. 2024
Thank you for your feedback. We're glad you enjoyed our front desk service and room upgrade. However, we apologize for the discomfort caused by the mattress condition. Your comfort is important to us, and we will address this with our team. Despite this, we hope you enjoyed other aspects of your stay, including the jacuzzi. We hope you will give us the opportunity to serve you better at another visit.

8/10 Bra

Stacey

Gillade: Renlighet och personal och service
Good for the price
Bodde här 1 natt i april 2024

10/10 Fantastiskt

Joshua

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024

10/10 Fantastiskt

John

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Andy 13 apr. 2024
We're thrilled to hear you had a fantastic stay and look forward to welcoming you back soon!

4/10 Dåligt

Ashley

Bodde här 1 natt i mars 2024
Svar från Andy 11 maj 2024
We apologize for any inconvenience you experienced during your stay. We value your feedback and are committed to making improvements.

6/10 Okej

Lilly

Reste med familj och småbarn, Reste med familjen, Reste med sin partner
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
The first room we got in had a dirty shower with someone else's hair and the tub was chipped with paint flaking off. They gave us a different room that was somewhat better. I gave my kids a bath and my daughter came out with paint chips in her hair from the tub. Breakfast food provided was cold.
Bodde här 2 nätter i mars 2024

10/10 Fantastiskt

Melissa

Reste med familj och småbarn, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Kids had fun. Great price. Needs a bit of work, but decently clean!
Bodde här 1 natt i mars 2024

10/10 Fantastiskt

David

Bodde här 1 natt i mars 2024

10/10 Fantastiskt

Dawn, Coon Rapids

Gillade: Renlighet och bekvämligheter
Always a great experience and lots of fun. Food places, gas stations, etc in walking distance and target, walmart and casino all within 8 miles. We dont normally get the breakfast, but when we can it is very good and a variety! Staff is also wonderful and friendly.
Bodde här 2 nätter i mars 2024
Svar från Andy 16 mars 2024
Thank you for your positive feedback! We're delighted you enjoyed your stay, our convenient location, and our breakfast offerings. We look forward to welcoming you back soon!

8/10 Bra

Rachelle

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It was a nice visit
Bodde här 2 nätter i mars 2024
Svar från Andy 16 mars 2024
Thank you for choosing to stay with us. We're delighted to hear that you enjoyed your visit and we hope to have the pleasure of welcoming you back again soon.

8/10 Bra

Amanda

Gillade: Renlighet och personal och service
Bodde här 2 nätter i mars 2024
Svar från Andy 16 mars 2024
Thank you for taking the time to rate your recent stay with us. We're delighted to see that you had a positive experience overall. If there's anything specific you'd like to share with us to make your next stay even better, please feel free to reach out. We look forward to welcoming you back soon!

4/10 Dåligt

Heather

Reste med familj och småbarn, Reste i grupp
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The kids loved the waterslide/pool. There was hardly ever towels though. The room door didn’t latch right and we came back to our door open twice. The ceiling in the bathroom leaked when someone was showering upstairs. The bed linens had stains. The entire feel of the property was aged and worn- poor patching/painting on walls, light fixtures in room that didn’t work, WiFi didn’t work, tv remote didn’t work. There were a lot of unattended children in the pool area and when this was brought up to staff, there was not a response/action. Overall wouldn’t recommend this hotel-but it was budget priced, so expectations weren’t too high.
Bodde här 2 nätter i mars 2024

10/10 Fantastiskt

Ashley

Reste med familj och småbarn, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It was a great place to stay with kids. Very family friendly. Would stay again!
Bodde här 2 nätter i mars 2024

10/10 Fantastiskt

Adam

Bodde här 1 natt i mars 2024

8/10 Bra

Chris

Bodde här 1 natt i mars 2024

2/10 Väldigt dåligt

Lyndsey

Gillade inte: Personal och service
Very disappointed. I accidentally booked at 10pm and couldn’t get my money back. Trying everything in my power to do so. Couldn’t get through to the front desk and couldn’t. Expedia also tried and filed a claim and still I didn’t get a refund, even tho I’m 4 1/2 hours away…
Bodde här 1 natt i mars 2024

6/10 Okej

Dennis

Reste med familj och småbarn
Gillade inte: Bekvämligheter och boendets skick och faciliteter
The place is really run down. If it didn't have the pool with slides nobody would stay here. Because they have the pool, I feel they don't really care about the property. People will come and stay anyway. We will not go back.
Bodde här 1 natt i mars 2024

4/10 Dåligt

Chelsey

Reste med familj och småbarn
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
The pool for the littles was freezing, my daughter was purple within minutes. Went to give my kids a quick bath after swimming and the inside of the tub was falling off and chunks of tub were in the little bit of water that went into the tub, so they didn’t get a bath after swimming. Definitely won’t ever be returning back to this hotel!
Bodde här 1 natt i mars 2024
Svar från Andy 4 mars 2024
We apologize for the inconvenience you and your family experienced during your stay, especially with the condition of the children's pool and bathtub. We've addressed these concerns with our teams to ensure immediate improvement. Your feedback is valuable, and we hope you'll reconsider giving us another chance to provide a better experience in the future.

10/10 Fantastiskt

Robert

Bodde här 1 natt i februari 2024

2/10 Väldigt dåligt

Kimberly

Reste med familjen
Gillade inte: Personal och service och boendets skick och faciliteter
The room was dirty and found blood on a bed sheet
Bodde här 1 natt i februari 2024
Svar från Andy 26 feb. 2024
We are truly sorry to hear about your experience during your recent stay. Your comfort and well-being are our top priorities, and it is unacceptable that you encountered cleanliness issues in your room. Please accept our sincerest apologies for the inconvenience and discomfort this caused you. We have taken immediate action to address this matter with our housekeeping team to prevent similar incidents in the future. Your feedback is invaluable to us, and we are committed to ensuring a higher standard of cleanliness for all our guests. We hope to have the opportunity to welcome you back and provide you with the exceptional stay you deserve.

2/10 Väldigt dåligt

Zoey

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Very disgusting room
The syite that i got was dirty upon arrival. The jacuzzi was full of hair and had broken pieces. The bathtub was peeling very badly and the hot water did not work. The toilet seat was rough and bumpy to the touch and was also peeling. There was brown stains on the bathrom wall behind the toilet. The mirrors were filthy and not wiped down at all. Im very dissatisfied
Bodde här 1 natt i februari 2024
Svar från Andy 26 feb. 2024
We sincerely apologize for the disappointing experience you encountered during your recent stay. It is unacceptable that your suite was not up to our usual standards of cleanliness and maintenance. Please know that we take your feedback very seriously, and we are addressing these issues with our housekeeping and maintenance teams to ensure that such oversights do not occur in the future. Your comfort and satisfaction are of the utmost importance to us, and we deeply regret falling short of your expectations. We hope to have the opportunity to regain your trust and provide you with a much-improved experience during any future visits.

2/10 Väldigt dåligt

Kelsey

Reste med familj och småbarn
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Went here because it of the poor for the kids and it didnt look too bad. WAS I WRONG?! The guy behind the counter at check in acted like he only got 2 days of training. I got to my room and my keys didnt work so i went back down to get them activated. Took 3 minutes of calling the hotel to get him nack at the front counter. Finally got settled in and to the pool and there were no towels, someone had already finally gotten ahold of the guy up front, same 3 minute issue. "Towel will be out in 5 minutes." And hour later, still no towels. The "hot tub" was a warm bath with bubbles, the jets didnt work. We were told breakfast was from 6 to 10 the next morning, wthey shut it down at 9. Was also told the pool opened at 8 the next morning, got to ghe pool and they said it was closed for maintenance. Will never stay here agin, whoch i know big whoop, but I also will go out of my way to tell people to avoid it.
Bodde här 1 natt i februari 2024
Svar från Andy 26 feb. 2024
We deeply apologize for the numerous inconveniences you encountered during your recent stay. It's disheartening to hear about the challenges you faced with check-in, room keys, towel availability, and misinformation regarding breakfast and pool hours. Your experience does not reflect the level of service we strive to provide, and we are truly sorry for falling short of your expectations. Rest assured, we are addressing these issues with our team to prevent similar occurrences in the future. We appreciate your feedback and regret that we were unable to meet your needs on this occasion. We hope to have the opportunity to regain your trust and provide you with a much-improved experience should you choose to stay with us again.

10/10 Fantastiskt

Robin

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Love the water slides for my grandkids.
Bodde här 1 natt i februari 2024
Svar från Andy 26 feb. 2024
Thank you for your positive feedback! We're thrilled to hear that your grandkids enjoyed the water slides. We strive to create fun and memorable experiences for our guests, and we're delighted that we could contribute to your enjoyment. We look forward to welcoming you and your family back for more exciting adventures in the future!

8/10 Bra

Laura

Reste med familjen
Gillade: Renlighet, personal och service och bekvämligheter
The room is very modern - looks nice. We had a blast at the pool with fun on the water slide. Could use some simple maintenance like ensuring the blow dryer is fully screwed into wall, tightening screws on the bathroom door knob before it falls off, and making sure the bathroom fan works.
Bodde här 1 natt i februari 2024
Svar från Andy 19 feb. 2024
Thank you for your review! We're delighted you enjoyed the modern room and had fun at our pool. We appreciate your feedback on maintenance issues and are addressing them promptly. We look forward to welcoming you back soon!

6/10 Okej

Daniel

Reste med familjen
Gillade inte: Renlighet
Pool area was fun for the kids, but at the cost of filthy rooms. Didn't listen to the reviews about the rooms being dirty, as I used to come here every year for maybe 15 year until the last 4 years or so, and cleanliness was not as issue, until now. Had then come up and change our sheets and vacuum the floors.
Bodde här 1 natt i februari 2024
Svar från Andy 19 feb. 2024
Thank you for your feedback. We're glad your kids enjoyed the pool, but we apologize for the cleanliness issues in your room. We're addressing this promptly to ensure a better experience for you in the future. We value your loyalty and hope to welcome you back soon.

6/10 Okej

Brandee

Bodde här 1 natt i februari 2024
Svar från Andy 26 feb. 2024
Thank you for taking the time to review your recent stay with us. We appreciate your feedback and hope to welcome you back for an even better experience in the future.

10/10 Fantastiskt

Cierra

Reste med sin partner
Gillade: Renlighet, personal och service och bekvämligheter
Gillade inte: Boendets skick och faciliteter
Outdated/damaged bathroom fixtures. Ex. Shower liner peeling. Toilet seat peeling.
Bodde här 1 natt i februari 2024
Svar från Andy 26 feb. 2024
Thank you for taking the time to share your feedback with us. We appreciate the great rating but do apologize for any inconvenience caused by the outdated and damaged bathroom fixtures. Please know that we are actively addressing these issues to ensure a more comfortable experience for all our guests. Your satisfaction is important to us, and we appreciate your understanding. We hope to have the opportunity to welcome you back for an even more enjoyable stay in the future.

2/10 Väldigt dåligt

Thomas

Reste med familj och småbarn
Gillade inte: Personal och service
Cancelled reservation 2 weeks before. Got charged for a room anyway.
Bodde här 1 natt i februari 2024

4/10 Dåligt

Brenda

Reste med familjen
Gillade: Renlighet, personal och service och bekvämligheter
We had a jacuzzi room suite and we couldn't even use it. We had no hot water. It would get warm for a little while then turn cold. We mentioned it to the staff working and they had maintenance check on it. On our last night, we had a little more hot water but it ran out quickly. Evening and morning showers were freezing. Everything else was perfect. The staff was polite. It was clean. The pool was great. I hate to give it a low rating but cold showers are not fun and paying extra for a jacuzzi tub that we couldn't really use is frustrating.
Bodde här 4 nätter i januari 2024
Svar från Andy 4 feb. 2024
Thank you for your valuable feedback. We sincerely apologize for the inconvenience you faced with the hot water in your jacuzzi suite. We understand the frustration, and we worked with our maintenance team to resolve this issue as promptly as possible. We appreciate your understanding and acknowledgment of the positive aspects of your stay, such as our polite staff, cleanliness, and the great pool. We hope to have the opportunity to welcome you back for an improved experience.

6/10 Okej

Christopher

Reste i grupp
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Only issue I had was I got delayed traveling and arrived a day late. I had Expedia let them know I would be arriving a day late and sent a message myself through Expedia expressing the same. When I arrived they said I had no reservation. But they had a room available for me. I said you better as I prepaid for 4 nights, I don’t care if I arrived two days late, better have a room.
Bodde här 4 nätter i januari 2024
Svar från Andy 30 jan. 2024
We apologize for the reservation confusion and appreciate your understanding. We're glad we could accommodate your late arrival, and we value your commitment to our hotel.

10/10 Fantastiskt

Elda Guadalupe

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i januari 2024
Svar från Andy 30 jan. 2024
Thank you for choosing our hotel and taking the time to leave a great rating. We appreciate your positive feedback and are delighted that you had a great experience with us. We look forward to welcoming you back for another wonderful stay.

8/10 Bra

Richard

Bodde här 3 nätter i januari 2024
Svar från Andy 26 feb. 2024
Thank you for taking the time to review your recent stay with us. We appreciate your feedback and are glad to hear that you had a positive experience overall. We hope to have the opportunity to welcome you back for an even better stay in the future.

4/10 Dåligt

Jon

Gillade: Renlighet och rummets bekvämlighet
Gillade inte: Personal och service
NO INTERNET
No internet. Needed internet for business and could not connect. TERRIBLE1
Bodde här 1 natt i januari 2024
Svar från Andy 18 jan. 2024
We apologize for the inconvenience you experienced with the internet during your stay. Our team is investigating this issue to ensure that internet connectivity is seamless for all guests. Thank you for bringing this to our attention and again we apologize that this issue impacted your stay negatively.

2/10 Väldigt dåligt

Lisa, STACY

Reste med familjen
Gillade inte: Renlighet och bekvämligheter
The room was newly updated and appeared well kept. However, the tub did not drain and appaeared to be dirty. We stayed 3 nights and housekeeping never came. We had 4 people staying (2 adults & 2 kids) and the provided towels for 2, so we had to go and ask for more. The breakfast had cold cheese omlettes and sausage. The cartons of milk were expired and smelled sour. You could hear people in the rooms next door and hallway all hours of the night. The windows are not well insulated and had 1" of ice built up on the inside providing lots of moisture in the room. I'd assume there is mold in the walls due to this. Our kids enjoyed the pool area and the water slide. The hot tub was not hot, but warmish water. The kiddie pool was cold and had some sort of scum on the bottom. We will not stay there again.
Bodde här 3 nätter i januari 2024
Svar från Andy 18 jan. 2024
Thank you for taking the time to share your detailed feedback. We sincerely apologize for the issues you encountered during your stay. Your concerns are being addressed with our team to ensure improvements in cleanliness, amenities, and overall guest experience. We appreciate your valuable input and hope to have the opportunity to regain your trust in the future.

6/10 Okej

Marlene

Affärsresenär
Gillade: Personal och service
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Blah
We stayed here because of the price and the fact that we like Americinn's in general. This place was convenient but the room is severely dated with creepy photos, mold on the ceiling by the spa tub and the fireplace didn't work. Staff is very friendly and the beds were comfortable. Bring your own pillow though.
Bodde här 1 natt i januari 2024
Svar från Andy 18 jan. 2024
Thank you for choosing to stay with us and sharing your feedback. We appreciate your positive comments about our friendly staff and comfortable beds. We apologize for the issues you faced with the room's dated appearance, spa tub, and non-functional fireplace. Your concerns will be addressed to enhance the overall guest experience. We value your input and hope to welcome you back for an improved stay.

10/10 Fantastiskt

Melody

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great place
Bodde här 1 natt i januari 2024
Svar från Andy 18 jan. 2024
Thank you for your positive feedback! We're delighted to hear that you had a great experience with us. If there's anything specific you enjoyed or any suggestions you have for improvement, feel free to share. We look forward to welcoming you back in the future.

4/10 Dåligt

Stephanie

Gillade inte: Renlighet och boendets skick och faciliteter
There was no hot water for the shower, no matter how hard we tried to get the water to warm up it barely got warm. We got a Jacuzzi tub in the room, it made a lot of weird noises even when it wasn't being used. I didn't feel the cleanliness of the room was up to par, so I did not trust getting into the tub. The beds are definitely not comfortable at all. I definitely would not stay here again.
Bodde här 1 natt i december 2023
Svar från Andy 18 jan. 2024
We apologize for the inconvenience you experienced during your stay. Your feedback regarding the lack of hot water, Jacuzzi tub, room cleanliness, and bed comfort is concerning. We assure you that these issues will be addressed promptly to enhance our services. We appreciate your honesty and regret that we fell short of your expectations. If given another chance, we'd like to provide a better experience for you.

8/10 Bra

Shanikia

Reste med familjen
Gillade: Renlighet, personal och service och bekvämligheter
I’m not sure if the tub /tub wall was stained or dirty I’m glad I took a bath a home before I came
Bodde här 1 natt i januari 2024
Svar från Andy 18 jan. 2024
We apologize for any concerns you had about the cleanliness of the tub. Your feedback is valuable, and we will investigate and address the issue to ensure a more pleasant experience for our guests. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for an improved stay.

10/10 Fantastiskt

Sadee

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Our room was very quiet and clean. The fireplace was perfection. The hot tub wS relaxing!
Bodde här 1 natt i december 2023
Svar från Andy 18 jan. 2024
Thank you for sharing your positive experience with us! We're delighted to hear that you enjoyed the quiet and clean room, the perfect fireplace, and the relaxing hot tub. Your feedback is greatly appreciated, and we look forward to hosting you again in the future.

4/10 Dåligt

MIke

Reste med sin partner
Gillade: Renlighet
Gillade inte: Bekvämligheter och boendets skick och faciliteter
Spent 160.00 for one night in hot tub room. New Year’s Eve, came back and not hot water for the hot tub in our room. Nobody at the front desk to ask and when I went to the desk in the morning 6 people in line ahead. Not impressed. But like usual with these reviews, nobody will contact us about the issue.
Bodde här 1 natt i december 2023
Svar från Andy 18 jan. 2024
We apologize for the inconvenience you experienced during your stay, especially on New Year's Eve. Your feedback is important, and we regret that we fell short of expectations. We'll address the hot water issue promptly and work on improving our service. Please accept our sincere apologies.

8/10 Bra

Malcalisha

Reste med familj och småbarn, Reste med familjen, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i december 2023
Svar från Andy 18 jan. 2024
Thank you for choosing our hotel and taking the time to leave a review. We appreciate your positive rating and are delighted that you had a satisfactory experience with us. If there's anything specific you enjoyed or any suggestions you have for improvement, feel free to share. We look forward to welcoming you back for another great stay.

6/10 Okej

Thomas

That my bank account has charges pending
Bodde här 1 natt i december 2023

10/10 Fantastiskt

Omod

Bodde här 2 nätter i december 2023
Svar från Andy 26 feb. 2024
Thank you for taking the time to leave us a 5-star rating! We are delighted to hear that you had an excellent stay with us. Your satisfaction is our top priority, and we hope to welcome you back for another fantastic experience soon.