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Recensioner av Best Western Plus Villa Del Lago Inn

2.5 out of 5
Best Western Plus Villa Del Lago Inn
2959 Speno Drive, Patterson, CA

Recensioner

8,2

Väldigt bra

10 - Fantastiskt i betyg. 434 av 991 recensioner" "
8 - Bra i betyg. 304 av 991 recensioner" "
6 - Okej i betyg. 140 av 991 recensioner" "
4 - Dåligt i betyg. 66 av 991 recensioner" "
2 - Väldigt dåligt i betyg. 47 av 991 recensioner" "

8,4/10

Renlighet

8,6/10

Personal och service

7,4/10

Bekvämligheter

8,0/10

Boendets skick och faciliteter

7,8/10

Hållbarhet

Recensioner

8/10 Bra

anders

Bodde här 1 natt i februari 2023
Svar från General Manager 2 mars 2023
Hello Anders,Thank you for your score. We value your business and we wish you safe travels.

6/10 Okej

Fredrik

Gillade: Personal och service
OK om du bara ska vidare.
En natt för "genomresa". Kan inte säga något om Santa Maria. Vi bodde i den äldre delen. Lite trötta rum.. Kanske bättre i den nyare delen. Hotellet har nästan hundra år på nacken, vilket gör att amerikanerna (jag är själv född i Kalifornien), tycker att det är "historic" . I mitt tycke ok som övernattning. Personalen trevlig som alltid, service ok. Inget extra. Mycket brunt trä. "Historic" Helt ok pris, Bra parkering.
Bodde här 1 natt i juli 2018

6/10 Okej

Magnus, Växjö

Gillade: Renlighet, personal och service och rummets bekvämlighet
Ok!
I helhet ett bra hotell för en natt då vi var på genomresa. Bra mat i restaurangen där vi åt både kvällsmat vid ankomst och frukost innan avresa. Enda minuset var att det var lyhört från restaurangen in i vårt rum, det sattes på musik när frukostserveringen öppnade tidigt på morgonen.

6/10 Okej

Melody, LA CANADA FLINTRIDGE

Reste med familjen
Gillade: Renlighet
Gillade inte: Bekvämligheter
Our room was very clean, but amenities like a hot breakfast (apparently their kitchen was under construction,) conditioner or cups in the room. The room also needed some repairs like the sink drain, the toilet ran and a light bulb was out
Bodde här 1 natt i maj 2024
Svar från Best Western Plus Villa Del Lago Management 21 maj 2024
Dear Melody,Thank you for sharing your feedback with us. We're glad to hear that you found your room very clean, but we apologize for the inconvenience caused by the lack of amenities and the need for repairs in your room. Your comments are valuable to us, and we'll address these issues promptly to ensure a more comfortable and enjoyable experience for our guests. We appreciate your understanding and hope to have the opportunity to welcome you back for a smoother stay in the future.Thank You,Best Western Plus Villa Del Lago Management

6/10 Okej

Elizabeth

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Shabby
Bodde här 1 natt i maj 2024
Svar från Best Western Plus Villa Del Lago Management 16 maj 2024
Dear Elizabeth,We're sorry to hear that your experience fell short of expectations. We aim to provide comfortable accommodations, and we regret if this was not the case for you. Your feedback is valuable, and we'll use it to improve where needed. If there's anything specific you'd like to share or discuss further, please feel free to contact us. We appreciate your input and hope to have the opportunity to serve you in the future better.Thank You,Best Western Plus Villa Del Lago Management

6/10 Okej

Brian

Reste med familjen, Reste med husdjur
Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
Needs major updates, which are happening, but not going to be finished anytime soon
Bodde här 1 natt i maj 2024
Svar från Best Western Plus Villa Del Lago Management 14 maj 2024
Dear Brian,We appreciate your patience as we update our property to enhance the guest experience. While renovations can take time, we're committed to improving to provide our guests with a more comfortable and enjoyable stay. I appreciate your understanding, and we look forward to welcoming you back once the updates are complete. If you have any further feedback or concerns, please don't hesitate to let us know.Thank You,Best Western Plus Villa Del Lago Management

8/10 Bra

Craig

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The property is great. The restaurant was not open and there was no soap in the shower dispenser.
Bodde här 1 natt i april 2024
Svar från Best Western Plus Villa Del Lago Management 30 apr. 2024
Dear Craig,We're thrilled to hear that you found our property to be great! However, we apologize for the inconvenience caused by the restaurant closure and the absence of soap in the shower dispenser. Your feedback is valuable to us, and we'll address these issues promptly to ensure a more seamless experience for our guests in the future. Thank you for bringing these matters to our attention, and we appreciate your understanding. If there's anything else we can do to enhance your stay, please don't hesitate to let us know. We hope to have the opportunity to welcome you back for an even better experience soon!Thank You,Best Western Plus Villa Del Lago Management

4/10 Dåligt

Mina

Reste med familjen, Reste med husdjur
Gillade: Renlighet
Gillade inte: Boendets skick och faciliteter
We are travel with small pet got 2 floor we can hear everything from upstairs and room beside us the bed was sinkhole I’m 135lb and I have to use my leg block my dog not to slide of the bed staff was friendly the location was good
Bodde här 1 natt i april 2024
Svar från Best Western Plus Villa Del Lago Management 19 apr. 2024
Dear Mina,We apologize for the inconvenience you experienced during your stay, especially regarding the noise from upstairs and neighboring rooms, as well as the condition of the bed. Your feedback is important to us, and we will address these issues to ensure a more comfortable experience for our guests in the future. We're glad our staff was friendly, and you found the location convenient. Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back for a better stay next time. If you have any further concerns, please don't hesitate to contact us directly.Sincerely,Best Western Plus Villa Del Lago Management

6/10 Okej

Eugene

Affärsresenär, Reste med sin partner
Gillade: Renlighet
Liked the fact that we could charge our Tesla in the parking lot. Liked the fact that it was very close to the place that we were scheduled to tour. Was surprised that the advertised breakfast was a tiny bag of items that were snacks, not a breakfast. Was not told about the $50 deposit until arriving. The keys to the room did not always work. The sudden blast of air every time we used the side entrance nearly was strange and disturbing.
Bodde här 1 natt i april 2024
Svar från Best Western Plus Villa Del Lago Management 16 apr. 2024
Dear Eugene,We're pleased to hear that you appreciated the convenience of charging your Tesla in our parking lot and that our location was convenient for your tour. However, we apologize for any inconvenience caused by the breakfast offering not meeting your expectations. Your feedback regarding the deposit, key card issues, and the side entrance air blast is valuable to us, and we will address these concerns promptly to ensure a more seamless experience for our guests. Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Thank You,Best Western Plus Villa Del Lago Management

10/10 Fantastiskt

Natalia

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Really nice and perfect as I was doing a 12 hour drive and needed to rest in between traveling across the state.
Bodde här 2 nätter i mars 2024
Svar från Best Western Plus Villa Del Lago Management 15 apr. 2024
Dear Natalia,We're delighted that our hotel provided the perfect respite during your long drive across the state! Ensuring our guests have a comfortable and relaxing stay, especially during extended travels, is essential to us. Thank you for choosing us as your resting place, and we're thrilled that we could meet your needs. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.We look forward to welcoming you back whenever your travels bring you our way again!Thank You,Best Western Plus Villa Del Lago Management

4/10 Dåligt

Down

Reste med familjen
Gillade: Renlighet
Gillade inte: Personal och service och boendets skick och faciliteter
The service in checking in and out is so bad 👎 and the sheets have spots room looks not clean they tall you breakfast included but no breakfast only bugs with stupid snacks.
Bodde här 1 natt i mars 2024
Svar från Best Western Plus Villa Del Lago Management 2 apr. 2024
Dear Down,We apologize for the inconvenience you experienced during check-in and check-out. Your feedback regarding cleanliness and breakfast provision is concerning and will be addressed with our team immediately. We take your comments seriously and will work to improve our services. Thank you for bringing these issues to our attention.Sincerely,Best Western Plus Villa Del Lago Management

2/10 Väldigt dåligt

homero

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Rats in the rooms and rude staff
Bodde här 5 nätter i mars 2024

8/10 Bra

Kevin, Watsonville

Reste med familj och småbarn, Reste med husdjur
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The service was polite and knowledgeable. The building was clean, and the rooms comfortable and clean. Very good place to rest.
Bodde här 1 natt i december 2023
Svar från Best Western Plus Villa Del Lago Management 5 mars 2024
Dear Kevin,Thank you for your positive review!  We're delighted to hear that you found our service polite and knowledgeable and that you enjoyed our clean and comfortable rooms.  Providing a pleasant and restful experience for our guests is our top priority, and we're thrilled that we met your expectations.  We appreciate your kind words and hope to welcome you back for another great stay in the future!Thank You,Best Western Plus Villa Del Lago Management

10/10 Fantastiskt

Jon

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Perfect logistics for motorcycle travel.
Bodde här 1 natt i februari 2024
Svar från Best Western Plus Villa Del Lago Management 28 feb. 2024
Dear Jon,We're thrilled to hear that our hotel's logistics were perfect for your motorcycle travel needs!  Providing a convenient and hassle-free experience for our guests is important to us, and we're glad that our location and facilities meet your expectations.  If there's anything else we can do to enhance your stay or if you have any specific requests for your future visits, please feel free to let us know.  We look forward to welcoming you back for another fantastic stay!  Safe travels on your motorcycle adventures!Thank You,Best Western Plus Villa Del Lago Management

2/10 Väldigt dåligt

Jhowin

Gillade: Renlighet och personal och service
I didnt like how the shower was cold. Every time i showered it was cold and eventually warm but not warm enough
Bodde här 2 nätter i februari 2024
Svar från Best Western Plus Villa Del Lago Management 26 feb. 2024
Dear Jhowin,Thank you for sharing your experience. We sincerely apologize for any inconvenience with the shower temperature. Your feedback is invaluable, and we are actively addressing this issue to ensure a more consistent and comfortable stay for our guests. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved experience.Sincerely,Best Western Plus Villa Del Lago Management

2/10 Väldigt dåligt

Bruce

Reste med familjen
Gillade inte: Personal och service och boendets skick och faciliteter
The toilet was not flushing and they had bo hot water for a shower. They need to warn people before they let them stay
Bodde här 1 natt i februari 2024
Svar från Best Western Plus Villa Del Lago Management 23 feb. 2024
Dear Bruce,Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you faced with the toilet and hot water. Your feedback is invaluable, and we are addressing these issues promptly. Please know that this does not reflect our usual standards, and we appreciate your understanding. In the future, we will ensure better communication regarding any maintenance matters. We hope to have the opportunity to welcome you back and provide a more comfortable stay.Sincerely,Best Western Plus Villa Del Lago Management

10/10 Fantastiskt

Alejandra

Reste med familjen
Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Nice
It was nice & quiet,, only wish it had a mirror outside of bathroom....
Bodde här 3 nätter i februari 2024
Svar från Best Western Plus Villa Del Lago Management 21 feb. 2024
Dear Alejandra,Thank you for choosing to stay with us and for sharing your feedback. We're delighted to hear that you found our hotel nice and quiet. Your suggestion regarding the mirror outside the bathroom is valuable, and we appreciate your input. We continuously strive to enhance our guests' experience, and your comments will certainly be considered for future improvements. We hope to welcome you back soon for another pleasant stay.Thank You,Best Western Plus Villa Del Lago Management

2/10 Väldigt dåligt

Lindsey

Gillade inte: Boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i februari 2024
Svar från Best Western Plus Villa Del Lago Management 19 feb. 2024
Dear Lindsey,Thank you for the review. We apologize for any inconvenience you faced while staying at our hotel. We would love to know about your experience to ensure it doesn't happen again. Thanks for visiting Best Western Plus Villa Del Lago.Sincerely,Best Western Plus Villa Del Lago Management

10/10 Fantastiskt

Corene

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Best hotel in Patterson
Great hotel stay! Rooms were clean and the staff was super accommodating and friendly. Highly recommend
Bodde här 1 natt i februari 2024
Svar från Best Western Plus Villa Del Lago Management 14 feb. 2024
Dear Corene,Thank you for taking the time to share your positive experience at our hotel. We are delighted to hear that you enjoyed your stay, and we appreciate your kind words about our clean rooms and accommodating staff. Providing exceptional service is our priority, and we are thrilled that you recommend us. We look forward to welcoming you back on your next visit to Patterson.Thank You,Best Western Plus Villa Del Lago Management

6/10 Okej

Binh

Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter
Svar från Best Western Plus Villa Del Lago Management 13 feb. 2024
Dear Binh,Thank you for reviewing your stay at Best Western Plus Villa Del Lago. We hope you enjoyed our on-site amenities and enjoyed our convenient location.Thank you again for staying with us.Thank You,Best Western Plus Villa Del Lago Management

6/10 Okej

Amandeep

Bodde här 4 nätter i januari 2024
Svar från Best Western Plus Villa Del Lago Management 22 mars 2024
Dear Amandeep,Thank you for leaving us a rating of your stay with us at Best Western Plus Villa Del Lago. We work tirelessly to ensure our guests experience the best hospitality in Best Western Plus Villa Del Lago. We also wish you could elaborate on your experience, especially where we went wrong. We aim to provide a memorable stay, so your review helps us identify where we lack. We hope you enjoyed our amenities and hope that you choose us again on your next visit.Thank You,Best Western Plus Villa Del Lago Management

10/10 Fantastiskt

Eugena, dublin

Gillade: Renlighet, personal och service och boendets skick och faciliteter
They need a bar
Bodde här 1 natt i januari 2024
Svar från Best Western Plus Villa Del Lago Management 9 feb. 2024
Dear Eugena,Thank you for sharing your feedback. We appreciate your input and take guest suggestions seriously. While we currently don't have a bar, we continuously evaluate ways to enhance our amenities. Your insights help us better understand guest preferences. We hope you enjoyed your overall stay and look forward to welcoming you back for an even more enjoyable experience.Thank You,Best Western Plus Villa Del Lago Management

8/10 Bra

Raynald A

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
All okay except breakfast. Seems like you can’t get a decent breakfast anywhere. A brown paper bag with 2 cups of apple juice and 2 energy bars.
Bodde här 1 natt i februari 2024
Svar från Best Western Plus Villa Del Lago Management 6 feb. 2024
Dear Raynald A,Thank you for sharing your feedback. We appreciate your positive remarks on our overall services. We apologize for any inconvenience regarding the breakfast experience; your comments are invaluable for our continuous improvement. We are actively reviewing our breakfast offerings to ensure a more satisfying and diverse selection in the future. We hope to have the opportunity to welcome you back and provide an enhanced experience.Thank You,Best Western Plus Villa Del Lago Management

10/10 Fantastiskt

Angela

Affärsresenär, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Good safe place for an overnight stay, safe and quiet
Bodde här 1 natt i februari 2024
Svar från Best Western Plus Villa Del Lago Management 6 feb. 2024
Dear Angela,Thank you for choosing our hotel for your overnight stay. We are delighted to hear that you found our establishment to be a safe and quiet haven. Your comfort and security are our top priorities, and we appreciate your positive feedback. We look forward to welcoming you again in the future for another peaceful stay.Thank You,Best Western Plus Villa Del Lago Management

6/10 Okej

heather

Reste med familjen
Gillade: Personal och service och rummets bekvämlighet
Bodde här 1 natt i januari 2024
Svar från Best Western Plus Villa Del Lago Management 31 jan. 2024
Dear heather,Thank you for leaving us a rating of your stay. We hope to have the opportunity to welcome you again to provide you with a better experience in the future. Thank you for choosing to stay with us at Best Western Plus Villa Del Lago.Thank You,Best Western Plus Villa Del Lago Management

2/10 Väldigt dåligt

Keith

Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
Not up to standard.
The first room we were given had not been made up. The bed was unmade, used towels were piled on the towel rack in the bathroom, the trash cans had not been emptied, and there were ants in the bath tub. Additionally, the bathroom door knob was broken, and a used bar of soap was on the bathroom counter. We were immediately given another room when we brought the matter to the attention of the front desk. This second room had a faulty bathroom sink faucet handle, the curtains were torn, and the mattress was smaller than the metal frame it was resting on. We ran our shins into the bed frame numerous times. There were what appeared to be mouse droppings on the sheets of the bed in this room. It was late and we were tired from traveling all day, so we decided to overlook the substandard conditions of the second room. We did, however, take pictures of the conditions found in both the first and second rooms. The person at the front desk seemed to find humor in my narrative of the condition of the first room, and gave the pictures a cursory glance.
Bodde här 1 natt i januari 2024
Svar från Best Western Plus Villa Del Lago Management 31 jan. 2024
Dear Keith,Thank you for sharing your experience, and we sincerely apologize for the inconveniences you encountered during your stay. We regret that we fell short of our usual standards, and we appreciate your patience as we addressed the issues promptly. Rest assured, your feedback is invaluable in helping us enhance our services. We take these matters seriously and are actively addressing them to ensure a more enjoyable experience for our guests. We hope to have the opportunity to welcome you back and provide a more satisfying stay.Sincerely,Best Western Plus Villa Del Lago Management

4/10 Dåligt

Vital, Tarzana

Affärsresenär
Gillade: Personal och service
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
I stay in room 334 Monday night and at night time I heard something scratching so I thought it was next room , but in the morning when I was using the restroom a rat came running looking for food I guess , that was really scary and dirty situation
Bodde här 1 natt i januari 2024
Svar från Best Western Plus Villa Del Lago Management 31 jan. 2024
Dear Vital,Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you experienced during your stay in room 334. Rest assured, we are addressing the issue immediately to ensure a clean and comfortable environment for all our guests. Your feedback is invaluable, and we appreciate your understanding. Please allow us the opportunity to make it right on your next visit.Sincerely,Best Western Plus Villa Del Lago Management

2/10 Väldigt dåligt

Amber

Bodde här 1 natt i januari 2024
Svar från Best Western Plus Villa Del Lago Management 13 feb. 2024
Dear Amber,Thank you for the review. We apologize for any inconvenience you faced while staying at our hotel. We would love to know about your experience to ensure it doesn't happen again. Thanks for visiting at Best Western Plus Villa Del Lago.Sincerely,Best Western Plus Villa Del Lago Management

8/10 Bra

Nicole

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
It’s convenient right off of i5. Closely surrounded by several restaurants, gas, grocery, and coffee shops. Well kept grounds and rooms minus a few missing housekeeping items, but overall really nice for the price.
Bodde här 1 natt i januari 2024
Svar från Best Western Plus Villa Del Lago Management 23 jan. 2024
Dear Nicole,Thank you for taking the time to share your experience. We're delighted to hear you found our location convenient and appreciated the well-kept grounds and rooms. Your feedback regarding housekeeping items is valuable, and we apologize for any oversight. Rest assured, we'll address this promptly to enhance our service. We appreciate your overall positive sentiment and hope to welcome you back for an even more enjoyable stay.Thank You,Best Western Plus Villa Del Lago Management

4/10 Dåligt

Bill

Reste med familjen
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 3 nätter i januari 2024
Svar från Best Western Plus Villa Del Lago Management 18 jan. 2024
Dear Bill,Thank you for leaving a review for us; however, I apologize for any inconvenience you may have faced during your stay.  We would love to know what went wrong during your visit to ensure a better experience for all our guests.Sincerely,Best Western Plus Villa Del Lago Management

6/10 Okej

Matthew

Reste med husdjur
Gillade inte: Boendets skick och faciliteter
For one thing, get rid of the stupid plastic barriers. The viruses are air borne nothing you can do to stop air movement. The younger women who checked me in had blue hair and had zero guest service skills. She told me nothing about where my room was or where the elevators location, she just walked away.
Bodde här 1 natt i januari 2024
Svar från Best Western Plus Villa Del Lago Management 17 jan. 2024
Dear Matthew,Thank you for sharing your feedback. We appreciate your concerns and apologize for any inconvenience. Our safety measures aim to create a secure environment for our guests, but we'll review the effectiveness of the barriers. We're sorry to hear about your check-in experience; this is certainly not our standard. We'll address this with our team to ensure better communication in the future. We value your input and hope to have the opportunity to welcome you back for an improved stay.Thank You,Best Western Plus Villa Del Lago Management

6/10 Okej

Tim

Gillade: Personal och service
It’s what you can expect from a Best Western the location is ideal with fuel food and a bed for the night.
Bodde här 1 natt i januari 2024
Svar från Best Western Plus Villa Del Lago Management 11 jan. 2024
Dear Tim,Thank you for taking the time to share your experience with us. We're delighted to hear that our convenient location, amenities, and comfortable accommodations met your expectations. Providing a seamless stay is our priority, and we appreciate your acknowledgment. If there's anything specific you feel we could improve upon, please don't hesitate to let us know. We look forward to welcoming you back for another enjoyable stay.Thank You,Best Western Plus Villa Del Lago Management

4/10 Dåligt

Dianne, Pittsburg

Reste med sin partner
Gillade: Personal och service
Gillade inte: Bekvämligheter och boendets skick och faciliteter
The ADA room had a bed that was too high. I could not get in the bed.
Bodde här 1 natt i januari 2024
Svar från Best Western Plus Villa Del Lago Management 16 jan. 2024
Dear Dianne,Thank you for sharing your experience with us. We sincerely apologize for any inconvenience you faced with the bed height in our ADA room. Your feedback is invaluable, and we are committed to making the necessary adjustments to enhance accessibility for all guests. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved stay.Sincerely,Best Western Plus Villa Del Lago Management

8/10 Bra

Raul

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2023
Svar från Best Western Plus Villa Del Lago Management 8 jan. 2024
Dear Raul,Thank you for staying with us when you visited Best Western Plus Villa Del Lago. We hope to be able to host you again soon at Best Western Plus Villa Del Lago!Thank You,Best Western Plus Villa Del Lago Management

4/10 Dåligt

Colman

Reste med familjen
Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
Shower did not have working hot water, ants in the bathroom.
Bodde här 1 natt i december 2023
Svar från Best Western Plus Villa Del Lago Management 1 feb. 2024
Dear Colman,Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced with the hot water and the presence of ants in your bathroom. Please rest assured that we take your concerns seriously, and our maintenance team is addressing these issues promptly. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay.Sincerely,Best Western Plus Villa Del Lago Management

8/10 Bra

Juan

Reste med sin partner
Gillade: Renlighet och boendets skick och faciliteter
Excellent
Bodde här 1 natt i december 2023
Svar från Best Western Plus Villa Del Lago Management 1 feb. 2024
Dear Juan,Thank you for your kind words! We are thrilled to learn that you had an excellent experience at our hotel. It's our pleasure to provide exceptional service and create lasting memories for our guests. Your positive feedback is truly appreciated, and we look forward to welcoming you back for another outstanding stay.Thank You,Best Western Plus Villa Del Lago Management

8/10 Bra

karen

Easy access to freeway. Shower/bathtub slippery. Soap dispenser didn’t work. Pillows are half size squares. Room was clean though.
Bodde här 1 natt i december 2023
Svar från Best Western Plus Villa Del Lago Management 3 jan. 2024
Dear karen,Thank you for your feedback. We appreciate your positive note about our clean rooms. Apologies for the inconveniences you faced. We'll address the shower, soap dispenser, and pillow concerns promptly. Your insights help us improve, and we hope to welcome you back for an enhanced experience.Thank You,Best Western Plus Villa Del Lago Management

6/10 Okej

Jessica

Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Personal och service
Bodde här 1 natt i december 2023
Svar från Best Western Plus Villa Del Lago Management 3 jan. 2024
Dear Jessica,Thank you for rating your stay at  Best Western Plus Villa Del Lago.  We are glad to learn that your stay at our Best Western Plus Villa Del Lago Hotel was good; however, we would love to know how we could've improved your experience.  Don't hesitate to contact us to provide more details about your experience so we can continue improving our product and service.Thank You,Best Western Plus Villa Del Lago Management

10/10 Fantastiskt

Stscy

Gillade: Personal och service och boendets skick och faciliteter
Bodde här 1 natt i december 2023
Svar från Best Western Plus Villa Del Lago Management 3 jan. 2024
Dear Stscy,Wow, thanks a lot for the PERFECT SCORE REVIEW! We are thrilled you had a great experience staying with us at Best Western Plus Villa Del Lago. We would love to host you again on your next visit to Best Western Plus Villa Del Lago. We hope your next trip is just around the corner so that we can get an opportunity to welcome you again!Thank You,Best Western Plus Villa Del Lago Management

8/10 Bra

Jessica

Reste med familj och småbarn, Reste i grupp
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Hotel is located centrally in the middle of several food and dining areas in walkable distance. Very nicely Christmas decorated which my 5-year-old loved. Pool and jacuzzi area were advised to not use because they do not service them during this time of year. They also don't budge on early check in.
Bodde här 3 nätter i december 2023
Svar från Best Western Plus Villa Del Lago Management 2 jan. 2024
Dear Jessica,Thank you for your valuable feedback. We're delighted to hear you enjoyed our central location and festive decorations. Apologies for any inconvenience regarding the pool and jacuzzi; seasonal maintenance ensures optimal service later. Regarding early check-ins, we appreciate your understanding as we strive to provide a seamless experience for all guests. We look forward to welcoming you and your family back for another delightful stay.Thank You,Best Western Plus Villa Del Lago Management

2/10 Väldigt dåligt

Phillip

Affärsresenär
Gillade inte: Personal och service och boendets skick och faciliteter
Not recommended.
I have stayed one night I can’t sleep because some sounds like electrical and drain comes out all night long. And they are not providing breakfast. They are prepared that I have up roads photos.
Bodde här 1 natt i december 2023
Svar från Best Western Plus Villa Del Lago Management 29 dec. 2023
Dear Phillip,We sincerely apologize for any inconvenience during your stay. Our team is addressing the noise issues promptly, and we regret that it impacted your sleep. Regarding breakfast, we apologize for any misunderstanding; we offer various dining options nearby. Your feedback is valuable, and we appreciate your patience as we work to enhance our guests' experiences. If you have further concerns, please contact us directly, and we'll ensure a more pleasant stay in the future.Sincerely,Best Western Plus Villa Del Lago Management

8/10 Bra

Darrell

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 4 nätter i december 2023
Svar från Best Western Plus Villa Del Lago Management 28 dec. 2023
Dear Darrell,Thank you so much!  Knowing that you enjoyed your time with us indeed makes our day.  We truly appreciate your positive rating and hope you will stay with us again soon next time you visit the area.Thank You,Best Western Plus Villa Del Lago Management

6/10 Okej

Kurt, Fountain Valley

Gillade: Renlighet och personal och service
Noisy heater had to change rooms because first heater did not work. Water for shower was barely warm.
Bodde här 1 natt i december 2023
Svar från Best Western Plus Villa Del Lago Management 28 dec. 2023
Dear Kurt,Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you faced with the heater and water temperature. Your feedback is invaluable, and we are addressing these issues to enhance our services. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved stay.Thank You,Best Western Plus Villa Del Lago Management

4/10 Dåligt

Verifierad resenär

Reste med familjen
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i december 2023
Svar från Best Western Plus Villa Del Lago Management 28 dec. 2023
Dear Guest,Thank you for leaving a review for us; however, I apologize for any inconvenience you may have faced during your stay. We would love to know what went wrong during your visit to ensure a better experience for all our guests.Thank You,Best Western Plus Villa Del Lago Management

10/10 Fantastiskt

Stscy

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i december 2023
Svar från Best Western Plus Villa Del Lago Management 29 dec. 2023
Dear Stscy,Wow, thank you for a perfect rating. We genuinely appreciate your business and trust in us. Thank you once more for your excellent feedback.Thank You,Best Western Plus Villa Del Lago Management

10/10 Fantastiskt

Maria Anayelli

Bodde här 4 nätter i december 2023
Svar från Best Western Plus Villa Del Lago Management 16 jan. 2024
Dear Maria,Thank You for giving us a perfect rating. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay.We look forward to hosting you again in the future. Thank you for staying with us!Thank You,Best Western Plus Villa Del Lago Management

10/10 Fantastiskt

Priscilla

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Always pleasant stay on the long drive from southern CA to northern CA
Bodde här 1 natt i december 2023
Svar från Best Western Plus Villa Del Lago Management 27 dec. 2023
Dear Priscilla,Thank you for choosing our hotel as your rest stop during your journey from southern to northern CA. We're delighted to hear that your stays have consistently been pleasant. Our team is committed to providing a comfortable and enjoyable experience for all our guests. Your positive feedback is truly appreciated, and we look forward to welcoming you back on your future travels. Safe journeys!Thank You,Best Western Plus Villa Del Lago Management

2/10 Väldigt dåligt

Sheila

Reste med familjen
Gillade: Renlighet
Gillade inte: Boendets skick och faciliteter
Paid for free breakfast. woke up so excited for breakfast but no. (I wish for a partial refund for the wrong advertisement) Hot water was cut off. Window was unsecured.
Bodde här 1 natt i december 2023
Svar från Best Western Plus Villa Del Lago Management 22 dec. 2023
Dear Sheila,Thank you for sharing your experience. We sincerely apologize for any inconvenience caused during your stay. Our team is investigating the breakfast miscommunication and addressing the hot water issue. Guest satisfaction is our priority, and we appreciate your feedback. Please contact us directly so we can discuss a resolution and ensure your next visit exceeds expectations.Sincerely,Best Western Plus Villa Del Lago Management

6/10 Okej

Marlene V

Affärsresenär
Gillade: Renlighet
Shower Tub Leaking all night, can't Sleep.
Bodde här 1 natt i december 2023
Svar från Best Western Plus Villa Del Lago Management 22 dec. 2023
Dear Marlene,Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused by the leaking shower tub during your stay. Please rest assured that we have promptly addressed the issue and taken measures to prevent its recurrence. Your feedback is invaluable, and we appreciate your understanding. We hope to have the opportunity to welcome you back for a seamless and enjoyable stay in the future.Sincerely,Best Western Plus Villa Del Lago Management

2/10 Väldigt dåligt

Daniel

Gillade inte: Renlighet och boendets skick och faciliteter
Elevator did not work. My bed sheets hadna yellownstain resembling a urine stain. The shower water was either super hot or super cold, no in between.
Bodde här 1 natt i december 2023
Svar från Best Western Plus Villa Del Lago Management 26 dec. 2023
Dear Daniel,Thank you for bringing these concerns to our attention. We sincerely apologize for the inconvenience you experienced during your stay. Our team is addressing the elevator and plumbing issues immediately to ensure they are promptly resolved. We appreciate your feedback and would welcome the opportunity to make amends. Please contact our front desk, and we'll ensure your next visit is nothing short of exceptional.Sincerely,Best Western Plus Villa Del Lago Management