Alla recensioner som visas är recensioner från verkliga gäster. Endast resenärer som har bokat en vistelse med oss kan publicera en recension. Vi verifierar recensioner i enlighet med våra riktlinjer och publicerar alla recensioner, både positiva och negativa.Mer informationÖppnas i ett nytt fönster
10 - Fantastiskt i betyg. 1062 av 1912 recensioner" "
10 - Fantastiskt
1 062
8 - Bra i betyg. 575 av 1912 recensioner" "
8 - Bra
575
6 - Okej i betyg. 144 av 1912 recensioner" "
6 - Okej
144
4 - Dåligt i betyg. 82 av 1912 recensioner" "
4 - Dåligt
82
2 - Väldigt dåligt i betyg. 49 av 1912 recensioner" "
2 - Väldigt dåligt
49
9,0/10
Renlighet
9,0/10
Personal och service
8,4/10
Bekvämligheter
8,4/10
Boendets skick och faciliteter
8,6/10
Hållbarhet
Recensioner
10/10 Fantastiskt
Harald
Affärsresenär
23 jan. 2024
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Harald
Bodde här 1 natt i januari 2024
Svar från Waseem Michael 24 jan. 2024
Thank you for choosing Le Nouvel hotel for your last stay and the time spent in sharing your feedback, we are happy to find out that you enjoyed your stay with us and look forward to welcoming you back.
10/10 Fantastiskt
Fredrik
Reste med familjen
5 nov. 2021
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Fredrik
Bodde här 1 natt i november 2021
Svar från Management 5 nov. 2021
Dear Frederik
We truly appreciate your rating of your stay with us and we hope to have the privilege of seeing you back with us very soon,
Regards
Paulo
10/10 Fantastiskt
Mandana
Affärsresenär, Reste med familjen
21 maj 2024
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great staff, nice are and close to downtown.
Clean and neat rooms .
Friendly staff that help you with smile.
A few things could get improved,
The restaurant pizza was extremely overpriced!
The shop in the hotel can be more practical, a nice cafe and bar are missed!
Aso, the price for parking is not reasonable.
Mandana
Bodde här 2 nätter i maj 2024
10/10 Fantastiskt
Michael
Reste med familjen
21 maj 2024
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Everything was great, I would only suggest posting that it's an outdoor pool that is not open yet.
Michael
Bodde här 1 natt i maj 2024
10/10 Fantastiskt
Yeshayah
Reste med sin partner
20 maj 2024
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The parking is free and easy. The stuff was very friendly and accommodating. The gym is small but sufficient, the indoor pool was great albeit a bit cold, and there is also a hot tub and sauna. It’s in a close walking distance to Ste. Katharine, which used to be the 5th Avenue of Montreal but has degraded tremendously since our last visit a decade ago. Our suite in a secluded area (Admiral Loft) was great, quite, large, well equiped
Yeshayah
Bodde här 3 nätter i maj 2024
10/10 Fantastiskt
Severino
20 maj 2024
Gillade: Renlighet, personal och service och boendets skick och faciliteter
We are happy in our stay.
Severino
Bodde här 1 natt i maj 2024
8/10 Bra
Michelle
Reste med sin partner
20 maj 2024
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Good location. Nice staff. Hotel room surprisingly quiet.
Michelle
Bodde här 2 nätter i maj 2024
10/10 Fantastiskt
Thi
20 maj 2024
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Modern hotel with big room , I love a bed and pillow , it’s very comfortable, location is convenient and walkable, we will come back next time
Thi
Bodde här 1 natt i maj 2024
8/10 Bra
Rod
20 maj 2024
Rod
Bodde här 5 nätter i april 2024
6/10 Okej
Geetha
Reste med familj och småbarn
20 maj 2024
Parking space is not valuable for paying 33 dollars plus tax. Elevator service is kind of slow.
Geetha
Bodde här 1 natt i maj 2024
Svar från Waseem Michael 20 maj 2024
Thank you for choosing Le Nouvel hotel for your last stay and the time spent in sharing your feedback, we are happy that you enjoyed your stay and rest assured that your comments will be shared with all concerned team members and look forward to welcoming you back soon.
10/10 Fantastiskt
James
18 maj 2024
James
Bodde här 2 nätter i maj 2024
Svar från Waseem Michael 20 maj 2024
Thank you for choosing Le Nouvel hotel for your last stay and the time spent in sharing your feedback, we are happy that you enjoyed your stay and look forward to welcoming you back soon.
10/10 Fantastiskt
Stéphane
Reste med familjen
17 maj 2024
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bien
Stéphane
Bodde här 1 natt i mars 2024
10/10 Fantastiskt
hedi
Affärsresenär, Reste med familjen
17 maj 2024
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Le Nouvel HoteConveniently situated in the heart of downtown Montreal, in a peaceful neighborhood, the location appeared to have undergone recent renovations. The staff was extremely pleasant and accommodating.
hedi
Bodde här 2 nätter i maj 2024
Svar från Waseem Michael 20 maj 2024
Thank you for choosing Le Nouvel hotel for your last stay and the time spent in sharing your feedback, we are happy that you enjoyed your stay and look forward to welcoming you back soon.
6/10 Okej
Jeanlouis
Affärsresenär, Reste med sin partner
17 maj 2024
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Petit bémol première chambre salle de bain avec fourni
Et deuxième chambre porte mitoyenne trop mince on entendais tout et matelas inconfortable
Le plus très bien rénové et salle de bain au goût du jour
Jeanlouis
Bodde här 3 nätter i maj 2024
10/10 Fantastiskt
Nikki
Reste med sin partner
17 maj 2024
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff were so welcoming and many things in walking distance
Nikki
Bodde här 2 nätter i maj 2024
Svar från Waseem Michael 20 maj 2024
Thank you for choosing Le Nouvel hotel for your last stay and the time spent in sharing your feedback, we are happy that you enjoyed your stay and look forward to welcoming you back soon.
4/10 Dåligt
Joseph
17 maj 2024
Gillade inte: Personal och service
Counter staff are very rude and unaccomodating
Joseph
Bodde här 2 nätter i maj 2024
Svar från Katherine Gimenez - Front office supervisor 19 maj 2024
Hi Joseph,Thank you for taking the time to write us a review regarding your recent stay at le Nouvel Hotel. We're very sorry that your stay wasn't up to expectations and rest assured that we will take a look into it as guest satisfaction is our main priority. We hope that we will have the opportunity to see you stay with us again in the future for a better experience.Have a nice day,Katherine Gimenez
8/10 Bra
Norman
16 maj 2024
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
A pleasant stay. Breakfast was not included but still offered in the hotel restaurant.
Norman
Bodde här 2 nätter i maj 2024
Svar från Katherine Gimenez - Front office supervisor 17 maj 2024
Hi Norman,Thank you for taking the time to share your review regarding your recent stay at Le Nouvel Hotel. We hope to see you stay with us again in the future.Have a nice day,Katherine Gimenez
10/10 Fantastiskt
Thomas
16 maj 2024
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
I stayed here during a difficult week and I couldn't be happier with the service from the entire staff, from the concierges to the cleaners to the restaurant workers.
I want to thank Luis, Alana and all other front desk staff whose names I don't recall. I will be recommending this lovely place to friends, family and professional contacts.
Thomas
Bodde här 2 nätter i maj 2024
Svar från Waseem Michael 16 maj 2024
Thank you for choosing Le Nouvel hotel for your last stay and the time spent in sharing your feedback, we are happy that you enjoyed your stay and look forward to welcoming you back soon.
10/10 Fantastiskt
Carmen
15 maj 2024
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Carmen
Bodde här 2 nätter i maj 2024
Svar från Katherine Gimenez - Front office supervisor 17 maj 2024
Hi Carmen,Thank you for taking the time to leave us your feedback. We can't wait to welcome you back home.Best regards,Katherine Gimenez
10/10 Fantastiskt
EUGENE NIMI
15 maj 2024
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bon service.
EUGENE NIMI
Bodde här 1 natt i maj 2024
Svar från Katherine Gimenez - Superviseur de réception 15 maj 2024
Bonjour Eugene,Merci d'avoir pris la peine de laisser vos commentaires. Nous sommes heureux de voir que votre séjour avec nous s'est bien passé et nous espèrons vous revoir séjourner avec nous dans l'avenir. Une bonne journée à vous,Katherine
10/10 Fantastiskt
XIAOHUI
Reste med sin partner
15 maj 2024
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
good area close downtown , good for city walk
XIAOHUI
Bodde här 3 nätter i maj 2024
Svar från Waseem Michael 15 maj 2024
Thank you for choosing Le Nouvel hotel for your last stay and the time spent in sharing your feedback, we are happy that you enjoyed your stay and please rest assured that your comments will be shared with all concerned team members and look forward to welcoming you back soon.
10/10 Fantastiskt
zhonghua
Reste med familj och småbarn
14 maj 2024
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Good
zhonghua
Bodde här 1 natt i maj 2024
Svar från Waseem Michael 15 maj 2024
Thank you for choosing Le Nouvel hotel for your last stay and the time spent in sharing your feedback, we are happy that you enjoyed your stay and please rest assured that your comments will be shared with all concerned team members and look forward to welcoming you back soon.
6/10 Okej
Glen
14 maj 2024
Gillade: Renlighet och personal och service
Washroom was not as good as what we expected
Glen
Bodde här 2 nätter i maj 2024
Svar från Waseem Michael 15 maj 2024
Thank you for choosing Le Nouvel hotel for your last stay and the time spent in sharing your feedback, we are happy that you enjoyed your stay and please rest assured that your comments will be shared with all concerned team members and look forward to welcoming you back soon.
8/10 Bra
Soren
14 maj 2024
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Soren
Bodde här 5 nätter i maj 2024
Svar från Waseem Michael 15 maj 2024
Thank you for choosing Le Nouvel hotel for your last stay and the time spent in sharing your feedback, we are happy that you enjoyed your stay and look forward to welcoming you back soon.
10/10 Fantastiskt
Toufic
Reste med sin partner
13 maj 2024
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Been there more then once I love everything about this place.
Toufic
Bodde här 2 nätter i maj 2024
Svar från Waseem Michael 15 maj 2024
Thank you for choosing Le Nouvel hotel for your last stay and the time spent in sharing your feedback, we are happy that you enjoyed your stay and please rest assured that your comments will be shared with all concerned team members and look forward to welcoming you back soon.
10/10 Fantastiskt
Victor
Reste i grupp, Reste med familjen
13 maj 2024
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We had a great hotel experience. Great location and the staff was very professional and accommodating.
Victor
Bodde här 3 nätter i maj 2024
Svar från Waseem Michael 15 maj 2024
Thank you for choosing Le Nouvel hotel for your last stay and the time spent in sharing your feedback, we are happy that you enjoyed your stay and please rest assured that your comments will be shared with all concerned team members and look forward to welcoming you back soon.
8/10 Bra
Christine
Reste med familjen
13 maj 2024
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Conveniently located and affordable
Expensive parking and very noisy room neighbors
Restaurant not attractive for breakfast and limited choice for 23$
Christine
Bodde här 2 nätter i maj 2024
Svar från Waseem Michael 15 maj 2024
Thank you for choosing Le Nouvel hotel for your last stay and the time spent in sharing your feedback, we are happy that you enjoyed your stay and please rest assured that your comments will be shared with all concerned team members and look forward to welcoming you back soon.
10/10 Fantastiskt
Thomas
Reste med familj och småbarn, Reste i grupp, Affärsresenär, Reste med familjen, Reste med sin partner
12 maj 2024
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Wonderful staff
Thomas
Bodde här 1 natt i maj 2024
Svar från Waseem Michael 13 maj 2024
Thank you for choosing Le Nouvel hotel for your last stay and the time spent in sharing your feedback, we are happy that you enjoyed your stay and please rest assured that your comments will be shared with all concerned team members and look forward to welcoming you back soon.
10/10 Fantastiskt
Carrasco
12 maj 2024
Gillade: Renlighet och personal och service
El hotel esta bien localizado, el personal es amable, ea limpio, huele bien, y las habitaciones son comodas. Despues de haber leido los feedbacks aqui, mis expectativas eran muy bajas, pero me sorprendio positivamente. Mi unica queja es el parqueo, realmente ea incomodo y le hace falta señalizacion
Carrasco
Bodde här 1 natt i maj 2024
Svar från Waseem Michael 13 maj 2024
Thank you for choosing Le Nouvel hotel for your last stay and the time spent in sharing your feedback, we are happy that you enjoyed your stay and please rest assured that your comments will be shared with all concerned team members and look forward to welcoming you back soon.
10/10 Fantastiskt
Martin
12 maj 2024
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great service and free parking and breakfast with vip status...well done
Martin
Bodde här 2 nätter i maj 2024
Svar från Waseem Michael 13 maj 2024
Thank you for choosing Le Nouvel hotel for your last stay and the time spent in sharing your feedback, we are happy that you enjoyed your stay and please rest assured that your comments will be shared with all concerned team members and look forward to welcoming you back soon.
10/10 Fantastiskt
Loretta
12 maj 2024
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Loretta
Bodde här 2 nätter i maj 2024
Svar från Waseem Michael 15 maj 2024
Thank you for choosing Le Nouvel hotel for your last stay and the time spent in sharing your feedback, we are happy that you enjoyed your stay and look forward to welcoming you back soon.
10/10 Fantastiskt
dennis
12 maj 2024
Bed very uncomfortable
dennis
Bodde här 1 natt i maj 2024
Svar från Waseem Michael 13 maj 2024
Thank you for choosing Le Nouvel hotel for your last stay and the time spent in sharing your feedback, we are happy that you enjoyed your stay and please rest assured that your comments will be shared with all concerned team members and look forward to welcoming you back soon.
10/10 Fantastiskt
Sylvain
12 maj 2024
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Merci pour tout les petits soin offert
Sylvain
Bodde här 1 natt i maj 2024
Svar från Waseem Michael 13 maj 2024
Merci d'avoir choisi l'hôtel Le Nouvel pour votre dernier séjour et du temps passé à partager vos commentaires, nous sommes heureux que vous ayez apprécié votre séjour et soyez assurés que vos commentaires seront partagés avec tous les membres de l'équipe concernés et au plaisir de vous accueillir à nouveau. bientôt.
10/10 Fantastiskt
Muhammad Ahmed Ali
Reste med familjen
11 maj 2024
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This is one of the best hotels I’ve been to
Muhammad Ahmed Ali
Bodde här 2 nätter i maj 2024
Svar från Waseem Michael 13 maj 2024
Thank you for choosing Le Nouvel hotel for your last stay and the time spent in sharing your feedback, we are happy that you enjoyed your stay and please rest assured that your comments will be shared with all concerned team members and look forward to welcoming you back soon.
10/10 Fantastiskt
Claude
Affärsresenär
10 maj 2024
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Hotel bien situé et propre
Restaurant simple mais fait le travail
Stationnement extérieur trop petit MAIS on peut laisser le véhicule 24h...Pratique
Claude
Bodde här 1 natt i maj 2024
Svar från Katherine Gimenez - Front office supervisor 11 maj 2024
Bonjour Claude,Merci d'avoir pris la peine de nous laisser vos commentaires. Nous sommes heureux de voir que vôtre séjour s'est bien passé et nous espèrons vous revoir parmis nous.Bonne journée,Katherine
10/10 Fantastiskt
Jeff
Reste med familjen
9 maj 2024
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Na
Jeff
Bodde här 1 natt i april 2024
Svar från Katherine Gimenez - Front office supervisor 11 maj 2024
Hi Jeff,Thank you for taking the time to leave us a feedback on your recent stay with us. We're glad everything went well during your stay and we hope to see you stay with us again. Best regards,Katherine
10/10 Fantastiskt
Liqi
9 maj 2024
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
like position
Liqi
Bodde här 3 nätter i maj 2024
Svar från Katherine Gimenez - Front office supervisor 11 maj 2024
Hi Liqi,Thank you for taking the time to leave us your feedback on your recent stay with us! We appreciate it and we hope to see you again soon. Best regards,Katherine
10/10 Fantastiskt
Janet
8 maj 2024
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Very clean property with helpful bilingual staff. I was also surprised by how easy it is to walk to different restaurants and to the super market. Distance to main subway line is also very walkable. I would stay here again if I come back to Montreal. The only thing that took me by surprise was the cost of the parking, which was 33 $ plus tax for 24 hours.
Janet
Bodde här 1 natt i maj 2024
Svar från Katherine Gimenez - Front office supervisor 11 maj 2024
Hi Janet,Thank you for taking the time to leave us a review. We're glad to see your stay went well. We hope to see you stay with us again in the future. Have a nice day,Katherine
10/10 Fantastiskt
Yeshayah
Reste med sin partner
7 maj 2024
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We had an Admiral Loft suite, a roomy 650 sf unit for a friction of the price we paid for a tiny room at the Hilton in Boston! The room is well equipped, plenty of lights, great kitchen, desk, jacuzzi (excellent!) - and a wonderful service team.
The only thing that is missing - pool! There is one, outdoor (not helpful during most of the year) and too tiny anyway.
We’ll definitely come back if/when we’re visiting Montreal again
Yeshayah
Bodde här 1 natt i maj 2024
Svar från Waseem Michael 8 maj 2024
Thank you for choosing Le Nouvel hotel for your last stay and the time spent in sharing your feedback, we are happy that you enjoyed your stay and please rest assured that your comments will be shared with all concerned team members and look forward to welcoming you back soon.
10/10 Fantastiskt
ADEL, Athens
6 maj 2024
Gillade: Renlighet, personal och service och boendets skick och faciliteter
ADEL
Bodde här 3 nätter i februari 2024
Svar från Waseem Michael 8 maj 2024
Thank you for choosing Le Nouvel hotel for your last stay and the time spent in sharing your feedback, we are happy that you enjoyed your stay and look forward to welcoming you back soon.
4/10 Dåligt
Jeffrey
6 maj 2024
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Jeffrey
Bodde här 1 natt i maj 2024
Svar från Waseem Michael 8 maj 2024
Thank you for choosing Le Nouvel hotel for your last stay and the time spent in sharing your feedback, we are happy that you enjoyed your stay and look forward to welcoming you back soon.
8/10 Bra
Luz de Lourdes
6 maj 2024
Gillade: Personal och service och boendets skick och faciliteter
Convenient location
Luz de Lourdes
Bodde här 1 natt i april 2024
Svar från Waseem Michael 7 maj 2024
Thank you for choosing Le Nouvel hotel for your last stay and the time spent in sharing your feedback, we are happy that you enjoyed your stay and please rest assured that your comments will be shared with all concerned team members and look forward to welcoming you back soon.
10/10 Fantastiskt
Zung
Reste med familjen
5 maj 2024
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff were very nice. Nohora and Alena were very accomodating!
Zung
Bodde här 2 nätter i maj 2024
Svar från Waseem Michael 7 maj 2024
Thank you for choosing Le Nouvel hotel for your last stay and the time spent in sharing your feedback, we are happy that you enjoyed your stay and please rest assured that your comments will be shared with all concerned team members and look forward to welcoming you back soon.
10/10 Fantastiskt
Rainit
Reste i grupp
5 maj 2024
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Really enjoyed our stay at Le Nouvel. Recently renovated, clean and comfortable!
Rainit
Bodde här 2 nätter i maj 2024
Svar från Waseem Michael 7 maj 2024
Thank you for choosing Le Nouvel hotel for your last stay and the time spent in sharing your feedback, we are happy that you enjoyed your stay and please rest assured that your comments will be shared with all concerned team members and look forward to welcoming you back soon.
10/10 Fantastiskt
Robin
Reste med familjen
5 maj 2024
Gillade: Renlighet, personal och service och boendets skick och faciliteter
I recommend this hotel to everyone!
Robin
Bodde här 1 natt i maj 2024
Svar från Waseem Michael 7 maj 2024
Thank you for choosing Le Nouvel hotel for your last stay and the time spent in sharing your feedback, we are happy that you enjoyed your stay and please rest assured that your comments will be shared with all concerned team members and look forward to welcoming you back soon.
8/10 Bra
Dylan
Affärsresenär
5 maj 2024
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Good value and location. I would come back.
Can be a little slow at the desk but staff were helpful.
Dylan
Bodde här 1 natt i maj 2024
Svar från Waseem Michael 7 maj 2024
Thank you for choosing Le Nouvel hotel for your last stay and the time spent in sharing your feedback, we are happy that you enjoyed your stay and please rest assured that your comments will be shared with all concerned team members and look forward to welcoming you back soon.
10/10 Fantastiskt
Georgette
Reste med familjen
2 maj 2024
J’ai bien aimé
Georgette
Bodde här 1 natt i april 2024
Svar från Katherine Gimenez - Front office supervisor 4 maj 2024
Bonjour Georgette,Merci d'avoir pris la peine de nous laisser un commentaire suite à votre séjour avec nous. Nous espèrons vous revoir séjourner avec nous dans le future.Bonne journée,Katherine Gimenez
10/10 Fantastiskt
anna
Reste i grupp
2 maj 2024
Extremely friendly and ready to assist. We required some assistance in the evening and despite the lobby filled with students checking in the staff were quick to tend to our need. Will return to this hotel.
anna
Bodde här 1 natt i maj 2024
Svar från Katherine Gimenez - Front office supervisor 3 maj 2024
Hi Anna,Thank you for this nice review. We're glad to hear that you had a nice stay and that our staff answered to your specific needs. We can't wait to welcome you home again.Have a nice day!
10/10 Fantastiskt
Daniel
1 maj 2024
Gillade: Renlighet, personal och service och boendets skick och faciliteter
The room was spotless. Bed very comfortable. Within walking distance of Mount Royal, Bell Centre and lots of good restaurants. I would definitely stay here again.
Daniel
Bodde här 2 nätter i april 2024
Svar från Waseem Michael 1 maj 2024
Thank you for choosing Le Nouvel hotel for your last stay and the time spent in sharing your feedback, we are happy that you enjoyed your stay and please rest assured that your comments will be shared with all concerned team members and look forward to welcoming you back soon.
4/10 Dåligt
Gail
Reste i grupp, Reste med familjen
30 apr. 2024
Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Bekvämligheter
I would have happily given five stars for our stay if it weren’t for the horrible customer service we experienced following our stay. One of our travel companions forgot his jacket. He realized this one hour after we left the city. We called. He sent a local friend to try to retrieve the jacket and no one would listen to him. My husband called several times. He Left messages and never had the courtesy of a response. I called after 3 weeks of no responses and finally had someone at the desk who promised to investigate. He returned my call 6 hours later and told me the jacket wasn’t there. Very disappointed as the only possibility is someone on their staff stole the jacket, as we sure never did get it back.
Don’t forget anything if you do stay here, you can’t trust it will be returned.
Gail
Bodde här 3 nätter i mars 2024
Svar från Waseem Michael 7 maj 2024
Thank you for choosing Le Nouvel hotel for your last stay and the time spent in sharing your feedback, we are sorry with regards to your comment, however please rest assured that we did all our best to find the jacket but we could not, please reach out to us for any further inquiriesThanks