Cher Simon,Merci d'avoir pris le temps d'examiner notre propriété. Nous apprécions vraiment les opinions de nos clients et nous nous excusons de ne pas avoir répondu à vos attentes. Offrir à nos clients la meilleure hospitalité et le meilleur service possible a toujours été notre mission. Si vous souhaitez discuter d'une partie de votre séjour avec le directeur de l'hôtel, n'hésitez pas à le contacter. Si vous souhaitez discuter d'une partie de votre séjour avec le directeur de l'hôtel, n'hésitez pas à le contacter.Nous espérons que vous nous donnerez l'occasion de vous accueillir à nouveau, car la majorité des clients sont très heureux et satisfaits de leur séjour.

Dear Guest,On behalf of our entire team, thank you for taking the time to let us know how your stay was and we were really happy to note that it was a memorable one! We apologize for the delayed response, the hotel is currently under new management. We hope to welcome you again whenever your travels bring you to Montreal!

Bonjour Jacob,Merci infiniment pour votre évaluation parfaite ! Nous sommes ravis que vous ayez passé un excellent séjour parmi nous. Si vous avez des suggestions ou des commentaires supplémentaires sur votre expérience, n'hésitez pas à nous les faire savoir. Nous espérons avoir le plaisir de vous accueillir à nouveau très bientôt !

We sincerely apologize for the discomfort you experienced due to the heat during your stay. Your comfort is of utmost importance to us, and we deeply regret that we failed to provide you with a pleasant environment. We understand how crucial it is to maintain appropriate temperature levels in our accommodations, and we will promptly investigate the issue to ensure it is addressed effectively.Please know that your feedback is invaluable to us as it helps us identify areas for improvement. If you would like to discuss your experience further or if there is anything else we can do to make amends, please do not hesitate to reach out to us directly.Once again, we apologize for any inconvenience caused and thank you for bringing this matter to our attention.

Thank you Casey for this wonderful reviewWe hope to welcome you again!

Thank you for your feedback.We are delighted to hear that you appreciate the location of our hotel.

Thank you Jacqueline for your honest reviewWe hope to welcome you again!

I'm deeply sorry for the lack of assistance and professionalism you encountered at our front desk. It's completely unacceptable for our staff to be on personal cell phones or to display indifference when guests need help. Your experience does not reflect the level of service we strive to provide, and I sincerely apologize for the inconvenience and frustration it caused you. I will address this issue with our front desk team to ensure that proper attention and assistance are provided to all guests in the future. Thank you for bringing this to our attention, and please know that we are committed to improving our service standards based on your feedback.

Thank you for your rating, despite the challenges you faced during your stay. We appreciate your feedback and are glad to hear that there were some positive aspects of your experience. We're committed to continuously improving and hope to provide you with an even better stay in the future. If there's anything specific you think we could do better, please let us know. We value your input and look forward to welcoming you back soon.

We appreciate the time you've taken to provide your feedback. Your insights are invaluable to us, and we eagerly look forward to exceeding your expectations in your future visits.

I apologize for any confusion regarding the amenities in your room. It seems there was a misunderstanding as our standard rooms do not include a fridge or microwave. We understand the importance of these amenities to our guests, and I regret any inconvenience this may have caused during your stay. Your feedback is valuable to us, and we will take it into consideration for future improvements. If there's anything else we can assist you with, please don't hesitate to let us know.

Maintaining a clean and comfortable environment for our guests is a top priority. Your feedback is valuable, and we will address the issue promptly to ensure a better experience for future guests.

Thank you for your wonderful review! We're delighted to hear that you had a perfect stay and that you found our hotel family-friendly and conveniently located near all the attractions. It was our pleasure to have you as our guest, and we look forward to welcoming you and your family back in the future!

Nous vous remercions d'avoir partagé votre avis. Nous sommes heureux d'apprendre que vous avez trouvé notre hôtel convenable pour un séjour de courte durée. Cependant, nous prenons très au sérieux vos préoccupations concernant l'ambiance en soirée et la présence de drogue. La sécurité et le bien-être de nos clients sont notre priorité absolue, et nous prendrons immédiatement des mesures pour remédier à ces problèmes. Votre feedback est précieux et nous aidera à améliorer continuellement notre service. Nous espérons avoir l'occasion de vous accueillir à nouveau dans des conditions plus agréables à l'avenir.

We appreciate your feedback regarding your recent stay. We apologize if you found our parking fees to be expensive and felt that the hotel was average in value. We constantly strive to provide fair pricing and excellent service to our guests. Your comments will be taken into consideration as we continue to improve our offerings. We hope to have the opportunity to welcome you back and exceed your expectations in the future.

Thank you for your feedback. We're glad to hear that our staff made a positive impression, Your comments are important to us, and we'll use them to work on improving our services. If there's anything specific you'd like to see changed, please let us know. We hope to have another chance to provide you with a better experience in the future.

We are deeply sorry for the distressing experience you encountered during your recent stay at Lelux Hotel. Your comfort and satisfaction are paramount to us, and we are truly disappointed that we fell short of meeting your expectations.Your feedback serves as a valuable tool for us to improve our services and ensure that similar incidents do not occur in the future.Once again, we apologize for the unacceptable experience you had during your stay. We value your patronage and hope to have the opportunity to restore your trust in us in the future.

We apologize for the disappointment you experienced during your stay. Providing excellent service and comfortable accommodations is our top priority, and we regret that we fell short of meeting your expectations. Your feedback regarding the service, room size, and breakfast quality is invaluable to us, and we will use it to address areas for improvement. We hope you'll give us another opportunity to provide you with a much better experience in the future.

Thank you very much for your outstanding review! We're thrilled to receive such high praise from you. It's wonderful to know that your experience at our hotel exceeded your expectations and that you were completely satisfied with your stay. Providing top-notch service and ensuring our guests have a fantastic experience is what we strive for, and we're thrilled that you felt we achieved that.

Nous sommes désolés si certains aspects de votre séjour n'ont pas répondu à vos attentes. Votre satisfaction est très importante pour nous, et nous aimerions en savoir plus sur les aspects que vous avez trouvés moins satisfaisants. Vos commentaires nous aideront à identifier les domaines où des améliorations peuvent être apportées afin d'offrir une meilleure expérience à nos clients à l'avenir.Nous vous remercions encore une fois d'avoir choisi notre hôtel et nous espérons avoir l'occasion de vous accueillir à nouveau dans le futur pour un séjour plus satisfaisant. Si vous avez d'autres commentaires ou si vous avez besoin d'assistance, n'hésitez pas à nous contacter.

We appreciate the time you've taken to provide your feedback. Your insights are invaluable to us, and we eagerly look forward to exceeding your expectations in your future visits.

We apologize for the inconvenience regarding the lack of facilities for drinking water during your stay. Guest comfort and satisfaction are important to us, and we regret any inconvenience caused. Your feedback is valuable, and we will take it into consideration as we strive to improve our amenities and services for future guests. We appreciate your understanding and hope to welcome you back for a better experience in the future.

Thank you very much for your outstanding review! We're thrilled to receive such high praise from you. It's wonderful to know that your experience at our hotel exceeded your expectations and that you were completely satisfied with your stay. Providing top-notch service and ensuring our guests have a fantastic experience is what we strive for, and we're thrilled that you felt we achieved that.

Thank you for taking the time to share your feedback! We appreciate your review and are glad to hear that overall, you had a positive experience during your stay with us. Your satisfaction is important to us, and we're pleased that you found our accommodations to your liking.

Thank you for your kind words about our staff and customer service. We're thrilled to hear that you had a positive experience with us. We're always striving to improve, so if there's anything specific you think we could do better to earn that extra star, please feel free to share. We appreciate your feedback and look forward to serving you again in the future!

Thank you for your feedback. We're sorry to hear that your experience didn't meet your expectations. We appreciate your input and will use it to improve our services. If there's anything specific we can do to make it up to you or improve for future guests, please let us know. We value your feedback and hope to have the opportunity to better serve you in the future.

Thank you for taking the time to share your feedback with us. We're delighted to hear that you found your stay with us to be pleasant and that our staff contributed to making your experience enjoyable.

We're disappointed to hear that your stay didn't meet your expectations. Please know that we take all feedback seriously and will use it to improve our services.

We sincerely apologize for the inconvenience caused by the lack of Wi-Fi access and amenities such as a microwave and fridge in your room. It's important to note that the room you booked did not include these amenities as part of its standard features. However, we understand the importance of these amenities for our guests' comfort and convenience, and we're currently looking into ways to enhance our room offerings to better meet your needs.Regarding your feedback about our staff, we're disappointed to hear that you found their training inadequate. Ensuring that our team members are properly trained and equipped to provide excellent service is a top priority for us. We will address this issue internally to ensure that all staff members receive the necessary training and support to deliver exceptional service to our guests.Once again, we apologize for any inconvenience you experienced during your stay. We appreciate your feedback and the opportunity to improve our services. If you have any further concerns or if there's anything else we can do to assist you, please don't hesitate to reach out to us directly.

Thank you for taking the time to leave us your feedback. We appreciate your honesty and your decision to stay with us.

Dear SheriWe're happy you found the place accommodating ,we'll work hard to fix the issue you experiencedThank you for your review

We appreciate the time you've taken to provide your feedback. Your insights are invaluable to us, and we eagerly look forward to exceeding your expectations in your future visits.

Bonjour, Mme Pauline.Nous apprécions votre temps et vos commentaires. Nous nous efforçons de livrer uniquement des produits de haute qualité et sommes désolés que vous ayez eu une autre expérience avec notre petit-déjeuner. Nous examinerons les problèmes que vous avez soulevés pour améliorer notre service. Merci de les avoir portés à notre attention.

Thank you for feedback!We are happy to know you have enjoyed your stay with us. During weekend and check-in time at 4pm. we acknowledge high-volume and apologize for waiting time during check-in. Looking forward to great you again at our property!

We appreciate the time you've taken to provide your feedback. Your insights are invaluable to us, and we eagerly look forward to exceeding your expectations in your future visits.

Thank you for sharing your feedback with us. We apologize that your experience did not meet your expectations, Our team is committed to providing the best possible service, and we take your comments seriously.We would like to learn more about the specific issues that led to your rating so that we can address them and prevent future occurrences. Please feel free to contact us directly, and we will do our best to make things right. Your satisfaction is our top priority, and we appreciate the opportunity to improve. Thank you for giving us this valuable feedback.

Dear, Ms Patricia.We feel sorry your stay at our property did not meet your expectations. We wish to hear what you exactly were not happy about, so we can improve our service. Thank your for your time.

Thank you for providing your rating. If you have specific feedback on what we can improve, we'd really like to hear it. Our goal is to offer a better experience for our customers, and your input helps us achieve that. We hope you'll give us another chance to provide you with a better experience in the future.

We're truly sorry for the inconvenience and frustration you experienced during your stay with us. Providing a welcoming and comfortable experience for our guests is our top priority, and we apologize for falling short of your expectations. Your feedback regarding the check-in process, room cleanliness, breakfast options, and key card issues will be addressed with our team to ensure improvements are made. We appreciate you bringing these issues to our attention, and we hope to have the opportunity to regain your trust in the future.

Il semble que vous ayez apprécié l'emplacement pratique de l'établissement ainsi que le service de petit-déjeuner, ce qui est génial ! Cependant, je comprends votre frustration concernant le dépôt de 250 exigé à l'arrivée et qui n'est pas remboursé immédiatement au moment du départ. Devoir attendre plusieurs jours avant de le recevoir sur votre carte de crédit peut être ennuyeux.Dans certains établissements, le délai de remboursement des dépôts peut varier en fonction des politiques internes et des procédures bancaires. Il est possible que l'hôtel doive effectuer des vérifications ou des autorisations avant de procéder au remboursement complet.

It sounds like you had a pleasant stay overall! It's great to hear that the building and common areas were well-renovated and maintained. It's unfortunate about the parking situation, but it's good that you found a solution nearby next time try to reserve it before by calling us directly. Simple and convenient breakfast options can often be just what you need to start your day off right. Thanks for sharing your experience and rating!

Nous sommes désolés si certains aspects de votre séjour n'ont pas répondu à vos attentes. Votre satisfaction est très importante pour nous, et nous aimerions en savoir plus sur les aspects que vous avez trouvés moins satisfaisants. Vos commentaires nous aideront à identifier les domaines où des améliorations peuvent être apportées afin d'offrir une meilleure expérience à nos clients à l'avenir.Nous vous remercions encore une fois d'avoir choisi notre hôtel et nous espérons avoir l'occasion de vous accueillir à nouveau dans le futur pour un séjour plus satisfaisant. Si vous avez d'autres commentaires ou si vous avez besoin d'assistance, n'hésitez pas à nous contacter.

Dear NickWe're sorry you were unhappy ,we'll work hard to fix the issue you experienced Thank you

Thank you for taking the time to share your feedback! We appreciate your review and are glad to hear that overall, you had a positive experience during your stay with us. Your satisfaction is important to us, and we're pleased that you found our accommodations to your liking.

Thank you for sharing your experience with us. We sincerely apologize for the inconveniences you encountered during your stay. Broken windows, malfunctioning A/C, and the initial absence of a microwave are certainly not up to our usual standards, and we regret any frustration or discomfort these issues may have caused.We appreciate your patience and understanding as we worked to address these issues promptly, including providing a microwave upon request. It's great to hear that you found our location convenient and accessible to various amenities and attractions.

Thank you for the rating! If you have any questions, need assistance, or would like to discuss anything further, feel free to let me know. I'm here to help!

Thank you for your positive rating! We're delighted that you had a great experience during your stay. If there's anything else we can do to make your next visit even better, please let us know. We look forward to welcoming you back soon!

We're pleased to hear that you enjoyed the breakfast offerings and found our staff to be polite during your stay. However, we understand your frustration regarding the delay in receiving your security deposit back. Rest assured, we take such matters seriously, and we apologize for any inconvenience caused by the delay.Please know that processing times for security deposits can vary depending on banking procedures and other factors, but we will certainly look into the status of your deposit promptly to ensure it is processed in a timely manner.

Thank you so much for your positive rating! We're thrilled to hear that you were satisfied with your overall experience. Your feedback means a lot to us, We hope to have the pleasure of hosting you again in the future, and we'll strive to make your next stay even more enjoyable. If you have any further comments or suggestions, please don't hesitate to reach out. Thank you for choosing our hotel, and we look forward to welcoming you back soon!