Probably the worst customer service Ive ever recieved. Checking in we recieved absolutely no information about the hotel facilities. Nothing was organized for us, for example parking. The first morning there was not enough spaces for breakfast, so we were sat in the lobby with FAR less choice for the same price. The hostess checking people in to breakfast on the second day was immensely rude. Booked a room with a balcony to see the fireworks. Was put on a lower floor so couldn't actually see them. I booked this months ago. I should've been given a better room. Extremely disappointing. The bed was rock hard. The pillows were comfortable though. Any engagement with reception took a ridiculously long time. They even served other people who just arrived and pushed in line, before people who had been waiting. I doubt I'll bother with staying at any Hilton again.