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Recensioner av Trademark Hotel

4 out of 5
Trademark Hotel
Village Market, Limuru Road, Gigiri, Nairobi, Nairobi County

Recensioner

8,8

Fantastiskt

10 - Fantastiskt i betyg. 118 av 199 recensioner" "
8 - Bra i betyg. 58 av 199 recensioner" "
6 - Okej i betyg. 12 av 199 recensioner" "
4 - Dåligt i betyg. 6 av 199 recensioner" "
2 - Väldigt dåligt i betyg. 5 av 199 recensioner" "

9,4/10

Renlighet

9,2/10

Personal och service

9,0/10

Bekvämligheter

9,0/10

Boendets skick och faciliteter

9,0/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Richard

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Det finns förbättring potential..
Badrumsprodukterna är lång från ok. Superdålig kvalitet pump behållare. Använder bara eget. Lotionen var härsken… Gillar att hotellet ligger i en Mal Village Marker. och nära till flera bra restauranger.. hyfsad shopping . Lite för dyrt för sin standard. Dyr medelmåttig frukost. Hotellet var bättre för några år sedan.
Bodde här 2 nätter i januari 2024
Svar från Peter 1 feb. 2024
Dear RichardMany thanks for choosing to stay with us and for taking your precious time to share your feedback.We shall review and see how best to make an improvement on the points that you have raised.We are also glad to note that you enjoyed visiting Village Market mall which is next to the hotel and offers a variety of services.We look forward to hosting you again in the near future

8/10 Bra

Amina

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great stay
Bodde här 2 nätter i september 2023

8/10 Bra

Richard

Gillade: Boendets skick och faciliteter
Bodde här 2 nätter i augusti 2023
Svar från Peter Njenga 24 aug. 2023
Many thanks Richard for choosing to stay with us and for sharing your feedback.We look forward to hosting you again soon

8/10 Bra

Richard

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i augusti 2021
Svar från Ken M 22 sep. 2021
Hello Richard, Many thanks for your review. We look forward to welcoming you back.

6/10 Okej

Mariem

Affärsresenär
Gillade: Personal och service
Bodde här 1 natt i november 2019
Svar från Ken M 2 dec. 2019
Many thanks Mariem for your review. We look forward to hosting you in future.

10/10 Fantastiskt

Mariana

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
For years I have visited Nairobi on business and I have to say this is probably the best hotel in the city. I spent one week here and I did not want to leave. Facilities are modern, clean and comfortable, food is absolutely delicious but most importantly, every single member of the staff is there to help, to greet you with a smile and to make your day better. A true example of Kenyan hospitality. From the moment you are picked up at the airport, to the moment you are dropped off again, there is always someone ready to help. I will come back.
Bodde här 5 nätter i april 2024
Svar från Peter 29 apr. 2024
Dear MarianaMany thanks for choosing Trademark as your preferred Hotel and for taking your precious time to share such a wonderful review.We are thrilled to learn that you enjoyed your stay with us, providing a clean and comfortable environment for our guests is our top priority and we are happy to read that you found our accommodation, food and shuttle services to your satisfaction.We take pride in our friendly and attentive staff. We appreciate your kind words about them and rest assure shall be shared with them.We look forward to hosting you again in the near future

10/10 Fantastiskt

Daruosh

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
A great experience
Bodde här 8 nätter i april 2024
Svar från Peter 21 apr. 2024
Dear DaruoshWe appreciate that you took your precious time to share your review.We are delighted to learn that you had a great experience with us.We look forward to hosting you again in the very near future for another memorable experience.

8/10 Bra

Mussie Delelegn

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Friendly staff, quietness, cleanliness and dinning facilities within the surrounding/compound.
Bodde här 3 nätter i april 2024
Svar från Peter 16 apr. 2024
Dear MussieThank you for choosing Trademark Hotel and for sharing your review.We are delighted to have hosted you and are glad that you enjoyed your stay with us. We look forward to hosting you again in the near future.

10/10 Fantastiskt

Jonathan

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great hotel slots around the area and friendly staff highly recommend
Bodde här 1 natt i april 2024
Svar från Peter 11 apr. 2024
Dear JonathanWe appreciate that you chose Trademark Hotel to host you and for taking your time to share your wonderful feedback.We are delighted that you enjoyed your stay, the proximity of the Hotel and the hospitality of our staff.We look forward to your next visit

10/10 Fantastiskt

Robert, Kendrick

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The breakfast buffet is outstanding and the staff is very professional. The location adjoining the Village Market provides great dining options and a safe place to kill time. The only downside of this hotel is location to other areas of Nairobi can be difficult with heavy traffic. For me, it’s a perfect place and location for what I am doing.
Bodde här 3 nätter i mars 2024
Svar från Peter 4 apr. 2024
Dear RobertThank you for choosing Trademark and for sharing such a wonderful review.We are delighted that you enjoyed our culinary offerings, our professional staff and the proximity to the Village Market mall.We look forward to hosting you again in the very near future.

10/10 Fantastiskt

Saru

Reste i grupp, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Property located within proximity of all amenities
Bodde här 4 nätter i mars 2024
Svar från Peter 3 apr. 2024
Dear SaruMany thanks for choosing us to host you and for sharing your review.Our proximity to Village market mall is quite unique and one can get whatever they require very easily.We look forward to hosting you again very soon

10/10 Fantastiskt

Kara

Reste i grupp, Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Safe
Bodde här 2 nätter i mars 2024
Svar från Peter 23 mars 2024
Dear KaraThank you for choosing Trademark and for taking time to highly rate us.We are glad to have noted that you felt safe.We look forward to hosting you again in the near future for another memorable experience.

8/10 Bra

Christine, Washington

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Convenient and perfectly nice hotel in Gigiri.
Bodde här 4 nätter i mars 2024
Svar från Peter 12 mars 2024
Dear ChristineMany thanks for choosing Trademark and for reviewing us.We look forward to hosting you again.

6/10 Okej

Daniel

Reste i grupp
Great location for shopping and eating. Roof top pool is great, rooms are average, so quality for what you pay is below average!!
Bodde här 1 natt i mars 2024
Svar från Peter 7 mars 2024
Dear DanielMany thanks for choosing Trademark and for taking your time to share your feedback and sentiments.We look forward to hosting you again

8/10 Bra

Giulio

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Vicina alle Nazioni Unite e all'interno di un moderno centro commerciale
Bodde här 2 nätter i mars 2024
Svar från Peter 7 mars 2024
Dear GiulioMany thanks for choosing Trademark and for taking your time to share your feedback.Our location is quite convenient for shopping and close to UN offices.We look forward to hosting you again

10/10 Fantastiskt

Karen, Geneva

Affärsresenär
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Excellent location, good food, professional and friendly staff. Highly recommend.
Bodde här 2 nätter i mars 2024
Svar från Peter 4 mars 2024
Dear KarenMany thanks for choosing Trademark to host you and for taking your time to review us.We are delighted to learn that you enjoyed your stay and look forward to hosting you again very soon.

10/10 Fantastiskt

Tram

Bodde här 1 natt i februari 2024
Svar från Peter 24 mars 2024
Dear TramMany thanks for choosing Trademark and for taking your time to rate us.We look forward to hosting you again soon.

10/10 Fantastiskt

MICHAEL

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Close to everything that we like
Bodde här 24 nätter i februari 2024
Svar från Peter 27 feb. 2024
Dear MichaelMany thanks for sharing you review and for choosing Trademark Hotel.We are thrilled to learn that your experience was close to everything that you love.We look forward to hosting you again very soon for another memorable experience.

4/10 Dåligt

Steven, Hamden

Reste med sin partner
Gillade: Renlighet
Although I was said to have VIP status, there was nothing afforded to me, not even an upgraded room. I was also supposed to receive a $10 room voucher which I never receive even after asking for it. Also for an additional stay, it cost me $22 more booking directly with the hotel. Sad
Bodde här 2 nätter i februari 2024
Svar från Peter 18 feb. 2024
Dear StevenMany thanks for choosing to stay with us and for taking your precious time to share your candid feedback.We regret that the Hotel was running on high occupancy where all the suites were unavailable.We failed to offer the USD10 room voucher.We shall offer a complimentary service during your next visit.

8/10 Bra

Yuzuru

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 9 nätter i januari 2024
Svar från Peter 14 feb. 2024
Dear YuzuruMany thanks for choosing to stay with us and for taking time to share your feedback.We look forward to hosting you again in the very near future

10/10 Fantastiskt

Roy

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i februari 2024
Svar från Peter 24 mars 2024
Dear RoyMany thanks for choosing Trademark and for taking your time to rate us.We look forward to hosting you again soon.

10/10 Fantastiskt

Linda

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff at the hotel were welcoming and very helpful to this jet-lagged traveler. The room was spacious and the location perfect for an easy transition to a new country. All the things that I had forgotten to bring were just steps away in the Village Market shopping mall.
Bodde här 2 nätter i februari 2024
Svar från Peter 9 feb. 2024
Dear LindaMany thanks for choosing to stay with us and for taking your precious time to share your feedback.We are glad that you enjoyed our proximity to the mall and that our staff made your stay memorable.We look forward to hosting you again in the very near future

10/10 Fantastiskt

Paul

Affärsresenär
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Really enjoyed my working stay at the hotel. Really friendly helpful staff, breakfast and evening meal was ideal and there was a brilliant gym within the complex. Comfortable clean hotel room. I would highly recommend it.
Bodde här 3 nätter i januari 2024
Svar från Peter 15 jan. 2024
Dear PaulThank you for sharing your review.We are delighted to hear that you found the hotel comfortable and the service excellent. Trademark Hotel team always strive to provide all our guests with the highest standards of service at all times and we are proud to hear that the team ensured a pleasant stay for you. We appreciate the recommendation and look forward to hosting you again in the very near future.

10/10 Fantastiskt

CHARIKLEIA

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I liked everything
Bodde här 9 nätter i december 2023
Svar från Peter 15 jan. 2024
Dear CharikleiaMany thanks for choosing to stay with us and for taking time to share your review.We are thrilled to learn that you enjoyed and liked everything.We look forward to hosting you again very soon.

10/10 Fantastiskt

Matt

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Love the Trademark
I always love staying at this hotel. It’s very modern, clean, and connected to the Village Market Mall with dozens of eateries and shops. The staff are friendly and helpful, and on my most recent visit I used the airport shuttle which was great.
Bodde här 3 nätter i september 2023
Svar från Peter 27 sep. 2023
Dear MattThank you for choosing to stay with us and for taking your precious time to share your feedback on your experience.We endeavor to offer exceptional service.We look forward to hosting you again in the near future

10/10 Fantastiskt

Simardeep

Reste i grupp, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This is a great Marriott property attached to a very well maintained shopping mall with tons of dining options. We were told nairobi is otherwise unsafe for tourists so it was great to have the option of the mall next door to help stretch our legs after the long flight. Staff was all great and rooms clean and modern!
Bodde här 1 natt i augusti 2023
Svar från Peter Njenga 4 sep. 2023
Dear SimardeepThank you for sharing your review about your stay experience with usWe were delighted to host you.Our location within the Village Market is pretty special.Everything you want and need is right at our doorstep.We are glad that you had a great experience at the mall.We look forward to hosting you again.

10/10 Fantastiskt

Steven

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
As per usual, there is excellent staff and very good service, and I definitely will go back there again.
Bodde här 3 nätter i augusti 2023
Svar från Peter Njenga 31 aug. 2023
Dear StevenMany thanks for taking your valued time to rate us and for the kind review.We are looking forward to hosting you again very soon.

10/10 Fantastiskt

Maria

Reste i grupp, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great option in the area! Everyone is so kind and welcoming. There is a wonderful restaurant and bar in the hotel as well as a gorgeous rooftop pool.
Bodde här 1 natt i augusti 2023
Svar från Peter Njenga 28 aug. 2023
Dear MariaMany thanks for choosing to stay with us and for taking your valued time to rate us.We appreciate and look forward to hosting you again in the near future.

10/10 Fantastiskt

Kinyanjui, Narobi

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
The property was placed within the Village Market mall, which made it very convenient to shop and find dining options.
Bodde här 1 natt i juli 2023
Svar från Peter Njenga 24 juli 2023
Dear KinyanjuiThank you for sharing your review on your stay experience with us and we were delighted to host you at Trademark Hotel. Our location within the Village Market is pretty special. Everything you want and need is right at our doorstep.We are glad that you had a great experience at the mall.We look forward to hosting you again soon

10/10 Fantastiskt

Jean

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Very convenient and close to mall
Bodde här 4 nätter i juli 2023
Svar från Peter Njenga 17 juli 2023
Dear Jean Many thanks for choosing to stay with us and for taking time to share your feedback Our location within the Village Market is pretty special! Everything you want and need is right at our doorstep!We are glad that you had a great experience at the Village Market.

8/10 Bra

Dawit

Bodde här 1 natt i juni 2023
Svar från Peter Njenga 24 aug. 2023
Many thanks Dawit for choosing to stay with us and for sharing your feedback.We look forward to hosting you again soon

4/10 Dåligt

christian peter

Bodde här 9 nätter i juli 2023
Svar från Peter Njenga 17 juli 2023
Dear Christian PeterThank you for choosing to stay with us and for taking time to rate us.We shall review and put measures in place to keep improving our services.

8/10 Bra

Carla

Reste med familj och småbarn
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great location
Bodde här 4 nätter i juli 2023
Svar från Peter Njenga 11 juli 2023
Dear CarlaMany thanks for choosing to stay with us and for taking time to share your feedback.We are glad to note that you enjoyed our location which is strategically positioned for different activities and needs.We look forward to hosting you again very soon.

8/10 Bra

Leopoldo Uy

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
I was given a room towards the noisy mall which was not really expected. Apart from this the hotel is spot on with regards to location. During checkout I forgot my credit card holder at the counter. The lady who attended my checkout was very service minded and called me immediately. Many thanks for calling me lady, sorry I forgot your good name. Keep up the good work. Asante sana.
Bodde här 3 nätter i juni 2023
Svar från Peter Njenga 5 juli 2023
Dear LeopoldoMany thanks for choosing to stay with us and for sharing your feedback.We have taken note on the room preference and the staff commendation which we share share with the team.We look forward to hosting you in the near future

8/10 Bra

Gregory

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I thoroughly enjoyed the breakfast buffet and friendliness of staff. However, the rooms were very bare without decorations and ambiance.
Bodde här 5 nätter i juni 2023
Svar från Peter Njenga 3 juli 2023
Dear GregoryMany thanks for choosing to stay with us and for taking your precious time to share your feedback.We have taken noted your suggestion and shall take it into consideration.We look forward to hosting you again very soon

10/10 Fantastiskt

Nils, Homestead

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The hotel is located at one of the ends of Tribe Village Market, a beautiful mall area, with many shops and restaurants. One of few areas in Nairobi where you can walk even late at night safely. The hotel upgraded my room to one with an outdoor terrace: very enjoyable. Service was at all times excellent. Very near the UN regional centre. Highly recommended.
Bodde här 3 nätter i juni 2023
Svar från Ken M 14 juni 2023
Many thanks Nils for your candid feedback. We appreciate it and assure you that this will be shared with the entire team. Hoping to welcome you back in the near future

8/10 Bra

Jeremy

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great location. Attached to Village Market Mall
Bodde här 1 natt i maj 2023
Svar från Ken M 26 maj 2023
Thank you Jeremy, for your great feedback.We hope to welcome you in the future.Regards

10/10 Fantastiskt

yannick

Bodde här 3 nätter i maj 2023
Svar från Ken M 17 maj 2023
Many thanks Yannick for this raving rating.We hope to welcome you back in the near future.Regards

10/10 Fantastiskt

Steven

Bodde här 4 nätter i april 2023
Svar från Ken M 5 maj 2023
Hi Steven. Thank you for this raving feedback. Hoping to welcome you in future. Regards

10/10 Fantastiskt

Jerry, Gulf Breeze

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very clean. Great food in the restaurant. Convenient location.
Bodde här 2 nätter i april 2023
Svar från Ken M 17 apr. 2023
Thank you Jerry for this 5* review.We are delighted and hope to welcome you back in the near future.Regards.

10/10 Fantastiskt

Christopher

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This was a great stay! The hotel was very nice, and the staff were some of the most accommodating and friendly of any hotel I’ve stayed in. Highly recommend!!
Bodde här 1 natt i mars 2023
Svar från Ken M 6 mars 2023
Thank you Christopher for your 5/5 review. I will share it with the entire team.Looking forward to welcoming you back.

8/10 Bra

ishak

Bodde här 1 natt i februari 2023
Svar från Ken M 24 mars 2023
Good day Ishak,Many thanks for your rating. We look forward to welcoming you back in future.

8/10 Bra

Ammar

Bodde här 2 nätter i februari 2023
Svar från Ken M 21 feb. 2023
Hi Ammar,Thank you for this 8/10 rating. I will share it with the entire team.Regards.

10/10 Fantastiskt

Jeremy

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Lovely place and conveniently attached to a large mall. But the cost is quite high for what you get.
Bodde här 1 natt i februari 2023
Svar från Ken M 17 feb. 2023
Dear Jeremy,We are over the moon! Your feedback is fantastic and keeps us going.Looking forward to welcoming you back in future!

10/10 Fantastiskt

Gina

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
WOW! Trademark ROCKS! From the service, room down to the food. My husband and I don’t have one complaint. Great job. Keep up the wonderful work!
Bodde här 1 natt i februari 2023
Svar från Ken M 16 feb. 2023
Hello Gina,Many thanks for your outstanding review. We are delighted that we met your expectations and look forward to welcoming you.

10/10 Fantastiskt

David

Bodde här 1 natt i februari 2023
Svar från Ken M 6 mars 2023
Thank you David for the 5/5 review.We look forward to welcoming you back.

10/10 Fantastiskt

Simon Peter

Svar från Ken M 12 mars 2023
Hello Simon Peter,Thank you for the 5/5 review. Looking forward to seeing you again.

10/10 Fantastiskt

Patrick

Reste i grupp
Gillade: Renlighet och personal och service
Beautiful space for sleeping!!

10/10 Fantastiskt

Loise

Bodde här 3 nätter i december 2022
Svar från Ken M 12 mars 2023
Hi Loise,Thank you for the 5/5 review.Hoping to welcoming you back soon.

4/10 Dåligt

David

Bodde här 3 nätter i november 2022
Svar från Ken M 24 nov. 2022
Hi David,Thank you for taking your time to share this dismal rating. I wish you shared more details while you were at the hotel so we could work on areas of concern.Regards,