Exteriör

Recensioner av Hyatt House Naples/5th Avenue

3.5 out of 5
Hyatt House Naples/5th Avenue
1345 5th Avenue South, Naples, FL

Recensioner

8,6

Fantastiskt

10 - Fantastiskt i betyg. 582 av 1000 recensioner" "
8 - Bra i betyg. 222 av 1000 recensioner" "
6 - Okej i betyg. 107 av 1000 recensioner" "
4 - Dåligt i betyg. 52 av 1000 recensioner" "
2 - Väldigt dåligt i betyg. 37 av 1000 recensioner" "

8,8/10

Renlighet

8,8/10

Personal och service

8,6/10

Bekvämligheter

8,8/10

Boendets skick och faciliteter

8,6/10

Hållbarhet

Recensioner

10/10 Fantastiskt

ulf

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Rent och snyggt, bra rum! Fri frukost!!
Bodde här 1 natt i januari 2024
Svar från Front Desk Manager 9 jan. 2024
Thank you for reviewing your recent stay at the Hyatt House Naples. We greatly appreciate your feedback. We look forward to hosting you again soon.

8/10 Bra

Johan

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bra hotell, dock nära flygplatsen
Vi hade bokat 3 nätter på detta hotell som bas för att resa runt lite kring Captiva/Sanibel/Everglades. Bra service, rena, tysta rum, väldigt mysigt poolområde (bra barnvänlig pool) med ett trädäck ut mot vattnet. En liten lekhörna för barnen fanns ute och det var uppskattat. Bra och smidig self-parking. Vi valde dock att checka ut tidigare pga av att hotellet ligger rakt under inflygningen till Naples AirPort. Det är ingen jätteflygplats men den är ganska trafikerad av mindre jetplan som passerar på låg höjd (bedömer kanske 50-100 meter), och det är var 5-10minut på dagtid. Det hörs inte något av flyget inne på hotellet. Så, avser du semesterhänga vid poolen på dagtid och störs av höga ljud kan det vara värt att tänka efter. i övrigt är hotellet bra.
Bodde här 3 nätter i november 2023
Svar från Receptionschef 11 nov. 2023
Vi uppskattar din ärliga recension. Kundservice är vår första prioritet här. Vi är mycket glada att se att du gillade läget och bekvämligheterna på fastigheten. När det gäller flygbuller har vi installerat alla rekommenderade brusreducerande försiktighetsåtgärder, men det kommer att finnas en del buller utanför poolen. Tack för att du valde att göra Hyatt House Naples till ditt hem hemifrån.

10/10 Fantastiskt

Per

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i oktober 2023
Svar från Front Desk Manager 4 nov. 2023
Thank you for reviewing your recent stay. We are very glad to see that you enjoyed your time on property with us. We look forward to hosting you again in the near future.

10/10 Fantastiskt

David

Reste med familjen
Gillade: Renlighet, personal och service och rummets bekvämlighet
Underbart
Har bott på detta hotell fyra eller fem gånger nu. Är lika nöjd varje gång. Härligt poolområde, fin utsikt (boka ett rum med utsikt mot floden) bra läge, smidig parkering, trevlig personal, bra frukost. Välutrustat kök. En kort biltur till stranden. Kommer tillbaka nästa gång vi är i Naples.
Bodde här 1 natt i juni 2023
Svar från Front Desk Supervisor 30 juni 2023
Kära David:Tack för att du fyllde i vår gästundersökning angående din senaste vistelse på vårt hotell. Vänligen vet att din feedback är oerhört värdefull för oss och vi kommer att använda ditt svar för att göra varje gästupplevelse så bra som möjligt. Jag uppskattar mycket dina vänliga ord och de kommer att firas med hela laget.Om jag kan vara till någon hjälp för dig, vänligen kontakta. Vi ser fram emot att stå till tjänst för dig inom en snar framtid.

8/10 Bra

Joachim

Reste med familjen
Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i augusti 2022
Svar från Chris Assistant Front Office Manager 11 aug. 2022
Thank you for staying with us!

8/10 Bra

Verifierad resenär

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 4 nätter i juni 2022
Svar från Chris Assistant Front Office Manager 16 juli 2022
Thank you for staying with us!

10/10 Fantastiskt

JOSE, Orlando

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Only bad hotel packing but have to paid $25.00 daily.
Bodde här 4 nätter i maj 2024
Svar från JJS 15 maj 2024
Thank you so much for your review of our hotel and had a fantastic experience at our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We encourage you to visit us again.

10/10 Fantastiskt

Yamile

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i maj 2024
Svar från JJS 15 maj 2024
We appreciate you taking the time to give us your feedback and we are delighted to read it was a great hotel experience for you. We enjoyed your visit and welcome you back whenever you are in the Naples area.

8/10 Bra

Wilma, Miami Beach

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
My apartment had living room and kitchen if you are staying multiple nights with family.
Bodde här 1 natt i april 2024
Svar från JJS 15 maj 2024
Thank you for your feedback regarding your recent stay at Hyatt House Naples. Please come back and visit us soon!

10/10 Fantastiskt

Patrick

Reste i grupp
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Loved the morning breakfast. The staff was really helpful and nice! The location is the best!
Bodde här 5 nätter i maj 2024
Svar från JJS 15 maj 2024
Thank you for providing your feedback while visiting us. We appreciate your time and feedback. We strive for five star service and we would be honored if you would give us the opportunity to host you again so we can ensure your stay is exceptional.

10/10 Fantastiskt

Francine

Reste i grupp
The hotel was on the Water and walkable to 5th Avenue restaurants.
Bodde här 5 nätter i maj 2024
Svar från JJS 15 maj 2024
Thank you so much for your recent stay and 5 star review of your hotel experience at the Hyatt House Naples! We really appreciate guest feedback and you mentioned all the aspects that we focus on for a great stay.

10/10 Fantastiskt

Louis, Pembroke Pines

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great place. Room was excellent and bed super comfortable
Bodde här 1 natt i maj 2024
Svar från JJS 15 maj 2024
Hello Louis, Thank you for your kind remarks regarding your recent stay. We are delighted to read that our team as well as our accommodations were able to meet and exceed your expectations. It was a pleasure to have you as our guest and look forward to your return.

10/10 Fantastiskt

Ignacio

Gillade: Renlighet
Bodde här 2 nätter i maj 2024
Svar från JJS 15 maj 2024
Thank you for taking the time to score us! We are glad to hear the positive feedback regarding your five star trip to Naples. We look forward to welcoming you back again on your next trip.

4/10 Dåligt

Abbas

Affärsresenär, Reste med sin partner
Gillade: Personal och service
Gillade inte: Renlighet och bekvämligheter
Bathroom, towels and floor were dirty
Bodde här 1 natt i maj 2024
Svar från JJS 15 maj 2024
We extend our deepest appreciation for choosing our hotel during your recent visit. We're sorry the experience was not better. Please come see us again soon!

10/10 Fantastiskt

Kirkland

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Put fans in the bathrooms
Bodde här 3 nätter i maj 2024
Svar från JJS 15 maj 2024
Thank you for the great review of our hotel. It is always nice to read that our guests enjoyed their time with us and that the service exceeded expectations. The team and I take great pride in our hotel service and providing guests with the ultimate hotel experience. I will be sure to share your review with them.

10/10 Fantastiskt

David

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Loved that the pull and jacuzzi have an incredible view of the bay. I would have liked the pool to be heated though. Enjoyed the stay nonetheless
Bodde här 4 nätter i april 2024
Svar från JJS 3 maj 2024
Thank you for taking the time to provide feedback from your stay. We are happy to see you enjoyed the location and the staff were able to meet your needs. We make sure that all our staff is exceptionally trained in all areas, so guests never have to worry. We look forward that you will choose to stay with us again soon and have a five star experience.

2/10 Väldigt dåligt

Ajrie

Reste med familjen
Gillade: Renlighet
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
Male front desk worker was extremely rude did not explain anything; the property did not disclose that the airport was right behind it and caused so much noise and commotion for my infant. Could not enjoy the pool because of it. Highly disappointed, highly unsatisfied.
Bodde här 4 nätter i april 2024
Svar från JJS 3 maj 2024
Thank you so much for leaving this detailed review. Learning how we can better improve our guest experience is invaluable to us. The Naples Airport is a private airport. On our Hyatt website we do state under transportation it is 3 miles from the hotel or many people leave reviews some positive and some negative about the planes. We look forward to the opportunity to welcome you back.

10/10 Fantastiskt

Marla

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Location, friendly staff, clean and walkable with lots of dining option in the area
Bodde här 7 nätter i april 2024
Svar från JJS 3 maj 2024
Thank you for taking the time to post this review. I was so happy to read that your experience from start to finish was so good! We pride ourselves in excelling in our rooms with cleanliness and comfort. We make sure that all rooms are exceptionally cleaned, so guests never have to worry. I am happy we were able to live up to your high expectations. Sometimes that is not so easy. Please come back and see us again very soon!

8/10 Bra

Maria

Gillade: Renlighet och boendets skick och faciliteter
.
Bodde här 2 nätter i april 2024
Svar från JJS 3 maj 2024
We appreciate you choosing us to host you for your recent trip. We love it when our guests take the time to share a review of their hotel experience. We are thrilled we were able to provide you with a great experience and perhaps next time we will earn a 5 out of 5.

6/10 Okej

Claudia, Miami

Reste med sin partner
Basic hotel, average breakfast, good location.
Bodde här 1 natt i april 2024
Svar från JJS 3 maj 2024
Thank you for taking the time to share a detailed review of your experience! We are quite pleased to know that you enjoyed your overall stay. We appreciate your honest feedback on your stay. This feedback helps us to continually improve the guest hotel experience.

10/10 Fantastiskt

Thomas

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great location with a great outside pool area. All employees were excellent in addition to a fabulous breakfast. Close to the beach, restaurants and activities.
Bodde här 5 nätter i april 2024
Svar från JJS 3 maj 2024
Thank you for your kind remarks regarding your recent stay. We are delighted to read that our team as well as our accommodations were able to meet and exceed your expectations. It was a pleasure to have you as our guest and look forward to your return.

10/10 Fantastiskt

Jean-Zacarie

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Really nice place. The kids and my wife loved it.
Bodde här 4 nätter i april 2024
Svar från JJS 3 maj 2024
Thank you so much for your recent stay and 5 star review of your hotel experience at the Hyatt House Naples! We really appreciate guest feedback and you mentioned all the aspects that we focus on for a great stay.

10/10 Fantastiskt

James

Bodde här 4 nätter i april 2024
Svar från JJS 3 maj 2024
Thank you so much, we are thrilled that you had such a great time! I know I speak for my entire team when I say that your review reaffirms why we are in this business. We take pride in providing exceptionally clean rooms. We make sure that all rooms are exceptionally cleaned, so guests never have to worry. Please let us know when you are returning so that we may provide you another great stay!

10/10 Fantastiskt

Alison

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Overall good
Bodde här 3 nätter i april 2024
Svar från JJS 3 maj 2024
Thank you for your feedback regarding your recent stay at Hyatt House Naples. I thank you for this great review and am glad to read about wonderful hotel experience. Please come back and visit us soon!

10/10 Fantastiskt

Sonia

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great hotel in a beautiful city. The facility is clean, the food at the hotel was excellent, and the staff was very pleasant. I highly recommend.
Bodde här 4 nätter i april 2024
Svar från JJS 3 maj 2024
Thank you for the great review of our hotel. It is always nice to read that our guests enjoyed their time with us and that the service exceeded expectations. The team and I take great pride in our hotel service and providing guests with the ultimate hotel experience. I will be sure to share your review with them.

10/10 Fantastiskt

Shubo

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från JJS 3 maj 2024
We work to provide our guests with an excellent experience, and I’m happy to see we were able to achieve this for you. It was a pleasure having you with us and encourage you to use our facility whenever you are in the Naples area.

10/10 Fantastiskt

John, Barnegat

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We had an awesome time at the Hyatt. Stayed for 9 days and loved every minute of it. Everything looked new and very clean. Easy access to downtown Naples. Beach also not far. The pool was huge and right on the river. A great stay!
Bodde här 9 nätter i april 2024
Svar från JJS 3 maj 2024
Thank you so much for your review of our hotel and had a fantastic experience at our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We encourage you to visit us again.

10/10 Fantastiskt

paul ross

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
beautiful property
Bodde här 4 nätter i april 2024
Svar från JJS 3 maj 2024
We appreciate you taking the time to give us your feedback and we are delighted to read it was a great hotel experience for you. We enjoyed your visit and welcome you back whenever you are in the Naples area.

6/10 Okej

Ryan

Reste med familjen
Gillade: Renlighet
.
Bodde här 4 nätter i april 2024
Svar från JJS 23 apr. 2024
Thank you for your review. We are glad that you and you enjoyed your stay. We appreciate your business and look forward to your return.

8/10 Bra

Melissa

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The room had no AC
Bodde här 2 nätter i april 2024
Svar från JJS 23 apr. 2024
Thank you for providing your feedback while visiting us. We appreciate your time and feedback. I do apologize that the AC did no function properly during your stay. We strive for five star service and we would be honored if you would give us the opportunity to host you again so we can ensure your stay is exceptional.

2/10 Väldigt dåligt

Robert

Reste med familjen
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
Horrible room front row car park and very instrusive road noise from the main road. Feels like an old motel that’s been smartened up for mid level management .
Bodde här 5 nätter i april 2024
Svar från JJS 23 apr. 2024
Thank you very much for staying with us, and for sharing the details of your stay. Our culture is to ensure that we exceed our guest’s expectations and truly personalize their visit. We are all very disappointed that we did not meet your expectations based on the room location. If you find yourself returning, look at booking a room on the view side of the hotel. For a few dollars more the river and the boats make for great entertainment. We hope to have the opportunity to welcome you again and make your future stays five stars!

10/10 Fantastiskt

Grettel

Reste med sin partner
Gillade: Renlighet, personal och service och bekvämligheter
Great location Clean, easy parking lot Excellent
Bodde här 1 natt i april 2024
Svar från JJS 23 apr. 2024
Thank you so much, we are thrilled that you had such a great time! I know I speak for my entire team when I say that your review reaffirms why we are in this business. We take pride in providing exceptionally clean rooms. We make sure that all rooms are exceptionally cleaned, so guests never have to worry. Please let us know when you are returning so that we may provide you another great stay!

10/10 Fantastiskt

nanci

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 4 nätter i april 2024
Svar från JJS 23 apr. 2024
Thank you for the five star review! We appreciate you letting us know that we met if not exceeded your expectations. We hope to see you again soon.

8/10 Bra

Carl

Gillade: Renlighet, personal och service och boendets skick och faciliteter
They really have to work on the coffee in the morning
Bodde här 10 nätter i april 2024
Svar från JJS 19 apr. 2024
Good day, Hyatt which brands some time ago. As a property we are hearing the feedback and might change back on our own.

4/10 Dåligt

Sharron

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The pictures are deceiving. We paid just under $500 a night and got the street view - with 8 lanes of traffic. Property is nice but for the price, it is not worth it.
Bodde här 2 nätter i april 2024
Svar från JJS 19 apr. 2024
Sharron, We do have a street side to the hotel and a view side of the river. If you want a river view you need to book a room that says view. 5th Ave is in front of the hotel and is a busy road during the day, but is 35 MPH. I am sorry you did not enjoy your stay do to the room location. I truly hoped you enjoyed the rest of the hotel.

10/10 Fantastiskt

Paul

Gillade: Renlighet
Bodde här 1 natt i april 2024
Svar från JJS 19 apr. 2024
Paul, Thank you for the 5 out 5. We hope to see you again soon.

10/10 Fantastiskt

Yolisbet

Bodde här 1 natt i april 2024
Svar från JJS 13 maj 2024
We appreciate you taking the time to give us your feedback and we are delighted to read it was a great hotel experience for you. We enjoyed your visit and welcome you back whenever you are in the Naples area.

10/10 Fantastiskt

Dana

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Walkable, convenient, overall nice accomofations
Bodde här 2 nätter i april 2024
Svar från JS 19 apr. 2024
Dana, Thank you for the perfect review. We are happy you were able to walk our little town and see the area from the hotel.

10/10 Fantastiskt

Ovell

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Our hotel stay was amazing! The only issue was the bed covers were feathers which caused a allergy irritation issue so if you’re not fond of feathers bring your own cover.
Bodde här 4 nätter i april 2024
Svar från JS 13 apr. 2024
Dear Ovell, thank you for the perfect score. We do have alternative options if you need something with feathers on your next stay.

10/10 Fantastiskt

Agustin, Miami

Reste med familj och småbarn, Reste i grupp
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Excellent place !!’
Bodde här 1 natt i april 2024
Svar från Front Desk Manager 9 apr. 2024
We are very pleased to hear that you enjoyed your stay here at the Hyatt House Naples. Thank you for reviewing your recent stay. We look forward to hosting you again in the future.

8/10 Bra

Hernando Touzard

Reste med familjen
Gillade: Renlighet och personal och service
We experienced some weird noises in our room during the night. The bedding wasn’t that great either. No blanket or douvet. The food was not good (we ordered the steamed crab and the rib eye).
Bodde här 2 nätter i april 2024
Svar från Front Desk Manager 8 apr. 2024
Thank you for reviewing your recent stay at the Hyatt House Naples. I am saddened that you were not able to enjoy your stay to it's fullest due to room disturbances and Latitude 26. Please know your concerns will be addressed with the respective departments and resolved immediately. We appreciate you voicing your concerns and allowing us the ability to rectify for future guests. We look forward to the opportunity of hosting you again in the future so we may exceed your expectations.

10/10 Fantastiskt

ANGELA

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Front Desk Manager 9 apr. 2024
Thank you for reviewing your recent stay. We are very pleased to see you enjoyed your time on property with us and we look forward to hosting you again in the future.

10/10 Fantastiskt

Lisa

Reste med familjen
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
The Hyatt House has a beautiful view and is on the intercoastal. Our suite was spacious enough to comfortably sleep 4. It is located in a convenient area close to Naples Pier. They serve a hot breakfast every morning which gets your day started quickly. I usually stay with family while in Naples but the Hyatt House made our stay so pleasant that I would definitely return!
Bodde här 5 nätter i april 2024
Svar från Front Desk Manager 6 apr. 2024
We are very pleased to hear that genuinely enjoyed your time on property. Please know your experience will be shared with our team members. Thank you for reviewing your recent stay and we look forward to hosting you again in the future.

10/10 Fantastiskt

Christine

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Hyatt House on 5th Avenue was amazing! Amazing pool area and peaceful canal with a wonderful view.
Bodde här 3 nätter i mars 2024
Svar från Front Desk Manager 6 apr. 2024
We are very excited to hear that you truly anjoyed your time with us and were able to enjoy the amenities and views. Thank you for reviewing your recent stay. Please know your kind words will be shared with our team members. We look forward to hosting you again in the future.

6/10 Okej

DANIEL, SAO PAULO

Reste med sin partner
Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Personal och service
Room ok. Large. Breakfast is not good. Few options. Faltam funcionarios: comida nao é reposta., faltam pratos faktam toalhas na piscona.
Bodde här 3 nätter i april 2024
Svar från Front Desk Manager 5 apr. 2024
Thank you for choosing to stay at the Hyatt House Naples. We appreciate the honest review and look forward to hosting you again so we may exceed your expectations.

6/10 Okej

Richard

Reste med sin partner
Gillade: Renlighet
breakfast was terrible, planes taking off every 3 to 4 minutes right over our heads, way too expensive for what it's worth, parking 25$ per day !!!!
Bodde här 2 nätter i april 2024
Svar från Front Desk Manager 5 apr. 2024
Thank you for reviewing your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you.

10/10 Fantastiskt

Julia

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Beautiful scenery and very convenient
Bodde här 1 natt i mars 2024
Svar från Front Desk Manager 5 apr. 2024
We are very pleased to hear that your enjoyed our property's location and views. Thank you for reviewing your recent stay. We look forward to the opportunity of hosting you again in the future.

10/10 Fantastiskt

Angela

Bodde här 1 natt i mars 2024
Svar från JJS 23 apr. 2024
Thank you for sharing a review of your stay with us. We are pleased that you enjoyed your time with us, and that our staff was helpful and friendly throughout your stay.

10/10 Fantastiskt

Inna

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från Front Desk Manager 5 apr. 2024
Thank you for reviewing your recent stay. We look forward to hosting you again in the future.

10/10 Fantastiskt

Pável

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Espectacular ubicación y la instalación muy buena , el personal súper profesional, lo volvería a visitar
Bodde här 2 nätter i mars 2024
Svar från Front Desk Manager 5 apr. 2024
Nos complace saber que disfrutó de la ubicación, las vistas y el personal de nuestra propiedad. Gracias por revisar su reciente estadía, sus amables palabras serán compartidas con los miembros de nuestro equipo. Esperamos poder servirle nuevamente en el futuro.