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Recensioner av La Quinta Inn & Suites by Wyndham New Haven

2.5 out of 5
La Quinta Inn & Suites by Wyndham New Haven
400 Sargent Dr, New Haven, CT

Recensioner

5,4
10 - Fantastiskt i betyg. 170 av 1005 recensioner" "
8 - Bra i betyg. 136 av 1005 recensioner" "
6 - Okej i betyg. 160 av 1005 recensioner" "
4 - Dåligt i betyg. 219 av 1005 recensioner" "
2 - Väldigt dåligt i betyg. 320 av 1005 recensioner" "

5,4/10

Renlighet

6,8/10

Personal och service

5,2/10

Bekvämligheter

4,8/10

Boendets skick och faciliteter

5,6/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Justin

Gillade: Bekvämligheter
Ice hotel
Bodde här 1 natt i maj 2024
Svar från AGM 20 maj 2024
Thank you for taking the time to leave a review. Our guests' feedback is very valuable to us. I'm so glad that you enjoyed your stay! We hope to see you again soon!

8/10 Bra

Megan, Hanson

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Stayed overnight while traveling through the area. Clean but no frills.
Bodde här 1 natt i maj 2024
Svar från AGM 20 maj 2024
Thank you for taking the time to leave a review. Our guests' feedback is very valuable to us as we wish to continue to strive to provide better and better guest experiences!

8/10 Bra

Andy

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Quiet area
Bodde här 6 nätter i maj 2024
Svar från AGM 20 maj 2024
Thank you for taking the time to leave a review. I am so glad that you found the area to be quiet. We thank you for choosing La Quinta Inn & Suites, New Haven, and we hope to see you again!

10/10 Fantastiskt

Tan, Irvine

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
The biggest pros about this hotel is that it is very close to Yale campus, affordable, has decent complimentary breakfast. A couple years ago, it was very run down, but after recent total renovation, it is now clean, new, very decent.
Bodde här 2 nätter i maj 2024
Svar från AGM 13 maj 2024
We appreciate your comments regarding your recent stay at the La Quinta Inn & Suites New Haven. We always enjoy hearing about the positive experiences our guests have at our hotels.

4/10 Dåligt

Caitlyn

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i maj 2024
Svar från AGM 13 maj 2024
I'm sorry that you were unhappy with your stay. We will continue to make improvements and hope you'll give us the chance to better serve you in the future.

10/10 Fantastiskt

Mizanur

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i maj 2024
Svar från AGM 13 maj 2024
We appreciate your feedback regarding your recent stay at the La Quinta Inn & Suites New Haven. We always enjoy hearing about the positive experiences our guests have at our hotels.

8/10 Bra

Evans

Bodde här 1 natt i maj 2024
Svar från AGM 14 maj 2024
Thank you for taking the time to leave a review. We always like to hear about our guests' experiences so that we can continue to provide better and better service. Thank you for choosing La Quinta and we hope to see you again soon!

4/10 Dåligt

april

Reste med sin partner
Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Personal och service
No one at the front dest to check out. There was worker that was an old guy watching TV on his phone in a corner that told my husband to not bother him an leave him alone instead of getting the worker for the front desk so we could check out.
Bodde här 1 natt i maj 2024
Svar från AGM 13 maj 2024
I am sorry that you weren't assisted better during your stay, and I will be addressing the issue to ensure that it does not happen again. Thank you for letting us know.

8/10 Bra

Santosha

Reste med familjen
Still being renovated
Bodde här 1 natt i maj 2024
Svar från AGM 11 maj 2024
Thank you for taking the time to leave a review, and thank you for choosing La Quinta Inn & Suites, New Haven. We hope to see you again soon!

10/10 Fantastiskt

Jian Cheng

Gillade: Renlighet, personal och service och boendets skick och faciliteter
😀
Bodde här 1 natt i maj 2024
Svar från AGM 7 maj 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham New Haven. It is always a pleasure to receive positive feedback.

2/10 Väldigt dåligt

Tanios

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Terrible
Bodde här 1 natt i april 2024
Svar från AGM 6 maj 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham New Haven. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address any problems and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

4/10 Dåligt

Shufeng

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Terrible surroundings, noisy and dirty
Bodde här 1 natt i maj 2024
Svar från AGM 6 maj 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham New Haven. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 Fantastiskt

Felix

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Cool
Bodde här 2 nätter i maj 2024
Svar från AGM 6 maj 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham New Haven. It is always a pleasure to receive positive feedback.Here at La Quinta Inns & Suites, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

4/10 Dåligt

Aleksandra

Reste i grupp
Gillade inte: Renlighet och boendets skick och faciliteter
very unclean, dirty sheets, bathroom and shower we’re disgusting
Bodde här 1 natt i maj 2024
Svar från AGM 6 maj 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham New Haven. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that you did not find your room accommodation to be as clean as you would have liked it. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

8/10 Bra

Justin

Affärsresenär, Reste med sin partner
Gillade: Personal och service
Very easy stay convenient to highway for travel and business
Bodde här 1 natt i april 2024
Svar från AGM 6 maj 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham New Haven. It is always a pleasure to receive positive feedback.I am particularly pleased that you found the hotel's location to be convenient. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at La Quinta Inns & Suites, we continuously strive to exceed your expectations.We will give serious consideration to your feedback about the availability of drinking water, and we appreciate you letting us know!Thank you again for sharing your experience, and we look forward to serving you in the future.

6/10 Okej

Gary

Affärsresenär
Hair dryer did not work. Coffee at breakfast was terrible. Attached restaurant was closed.
Bodde här 2 nätter i april 2024
Svar från AGM 29 apr. 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham New Haven. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that your hair dryer didn't work and that you did not enjoy breakfast. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

6/10 Okej

Eric

Reste med sin partner
This hotel is in a great location right off the highway. Beds were not that great but the staff is wonderful.
Bodde här 2 nätter i april 2024
Svar från AGM 27 apr. 2024
Thank you so much for taking the time to share your experience at the hotel. I will share your positive feedback with the team. I am sure they will be encouraged! As for the beds, we are currently in the process of installing all new boxsprings and mattresses in every room!

10/10 Fantastiskt

E

Bodde här 1 natt i april 2024
Svar från AGM 27 apr. 2024
Thank you for your review. We're so happy that you were pleased with your stay! We hope to see you again!

4/10 Dåligt

YALING, 1

Reste med familjen
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
On the positive side, we appreciate the new mattress, new and clean sheets, and towels. That was really nice. On the other hand, the location is next to a busy highway and the windows are not sound proofed at all. It was clear that there were new updates and repairs. However, it appears that it was a property with lots of damages from the past. Elevator lights not working, and odd damages makes us wonder what happend in the past and does not feel safe and assuring. We ordered a suite and recelived a room with a dirty sofa with many stains. The furnitures were miss matched as well. For over $200/night, I think this location needs to bring more value to its customers.
Bodde här 1 natt i april 2024
Svar från AGM 22 apr. 2024
Thank you for taking the time to write a review. We're sorry that the hotel did not meet your expectations. Rest assured that we are doing everything we can to address the issues that you experienced and to improve our guests' experiences. Thank you again for letting us know.

8/10 Bra

RAFAEL

Affärsresenär
Gillade: Renlighet
Good price!
Bodde här 1 natt i februari 2024
Svar från Bob Patel 22 apr. 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Bra

Christopher

Affärsresenär
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Exactly what you’d expect from a La Quinta. Convenient location.
Bodde här 1 natt i april 2024
Svar från Bob Patel 22 apr. 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Väldigt dåligt

Sonja

The staff tryed to charge me an extra 100$ he had the nerve to tell me cash I felt as if he was trying to be shady I was very uncomfortable giving him my credit card information on top of that there was no refrigerator in our room no chairs I was very disappointed with the stay at la Quinta being that I paid over 200$ for a half a night only stayed a few hours I will not be returning to this hotel..
Bodde här 1 natt i april 2024
Svar från Bob Patel 22 apr. 2024
Dear Guest. We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

6/10 Okej

Byron

Reste med familjen
Gillade: Personal och service och boendets skick och faciliteter
The hotel was decent, a little out dated, but nothing major. My concern was the yellow/tan stain on the sheet. After checking in at almost midnight, driving 6hours on the road I didn't have time to check the bed thoroughly. When I woke the next morning I noticed the stain. I contacted the front desk, the male staff member that answered the phone stated that the manager was not available. After I told him the issue he said hold on the manager is right here. Seconds later I spoke with the manager She was nice and pleasant. She heard my matter and vowed to get someone to the room to change the sheets. She also said she would reimburse me something for my inconvenience. After waiting 35min I called to the front desk again and spoke to a male. He said she would have house keeping come to my room. After waiting another 10min and being in a rush to leave, the house keep finally came to the room. Because I was in a hurry to pick up my children, I asked them to leave the sheets and i changed them myself. No reimbursement was given, no further communication with manager.
Bodde här 2 nätter i april 2024
Svar från Bob Patel 22 apr. 2024
Dear Guest. We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

6/10 Okej

Justin

Bodde här 1 natt i april 2024
Svar från AGM 7 maj 2024
We are always working hard to improve our guests' experiences. /We hope you'll visit again in the future and give us the chance to better serve you!

2/10 Väldigt dåligt

John

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i december 2023
Svar från Bob Patel 22 apr. 2024
Dear Guest. We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

4/10 Dåligt

Eve

Gillade: Renlighet, personal och service och bekvämligheter
Gillade inte: Boendets skick och faciliteter
I stayed here once before and had a good experience but it seems ownership is not investing in staff and upkeep as much as before. Bed sagged in the middle and the box springs creaked, freeway noise came in through the windows, keys on several occasions did not open room door or elevator, desk staff had to leave the desk empty to come open my door with a key, and the cleaning staff came in my room saying their charts said it was empty. I will say that although my room supposedly had a limited view, the view was actually terrific--over the freeway, yes, but then to the harbor and port. Breakfast was more ample than many, and had hot eggs and sausage as well as real fruit. The hotel is in an industrial area but walkable to the train station; there is a good city bus system for local transportation, or it's an easy drive to downtown or Yale.
Bodde här 2 nätter i april 2024
Svar från Bob Patel 22 apr. 2024
Dear Guest. We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

8/10 Bra

Katie

Gillade: Renlighet och personal och service
Bodde här 1 natt i april 2024
Svar från Bob Patel 22 apr. 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Väldigt dåligt

Jiayang

Gillade inte: Boendets skick och faciliteter
Dirty management
Bodde här 1 natt i april 2024
Svar från Bob Patel 13 apr. 2024
Dear Guest. We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

6/10 Okej

Michael

Bodde här 1 natt i april 2024
Svar från Bob Patel 13 apr. 2024
Dear Guest. We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 Väldigt dåligt

Amy

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från AGM 10 apr. 2024
Dear Guest. We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 Väldigt dåligt

Namdeep

Reste i grupp, Affärsresenär
Front desk need training. No one available for 20min. Rooms bed need replacement
Bodde här 1 natt i april 2024
Svar från Bob Patel 9 apr. 2024
Dear Guest. We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know. We are currently renovating to address this issue.

10/10 Fantastiskt

Xin Xin, Potomac

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Bob Patel 9 apr. 2024
Dear Guest. Thanks for taking the time to review our property. It's always encouraging to hear our cooking was appreciated.

10/10 Fantastiskt

Edgardo

Affärsresenär, Reste med familjen
Gillade: Renlighet och boendets skick och faciliteter
Good
Bodde här 1 natt i april 2024
Svar från Bob Patel 9 apr. 2024
Dear Guest. Thanks for taking the time to review our property. It's always encouraging to hear our cooking was appreciated.

2/10 Väldigt dåligt

Tamara

Bodde här 1 natt i april 2024
Svar från Bob Patel 9 apr. 2024
Dear Guest. We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know. We are currently renovating to address this issue.

8/10 Bra

KAYLYN

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i mars 2024
Svar från Bob Patel 9 apr. 2024
Dear Guest. Thanks for taking the time to review our property. It's always encouraging to hear our cooking was appreciated.

6/10 Okej

Linkun

Reste med familjen
Couldn’t provide an extra blanket. The curtains don’t work
Bodde här 2 nätter i april 2024
Svar från Bob Patel 9 apr. 2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know. We are currently renovating to address this issue.

2/10 Väldigt dåligt

Rajeev

Gillade inte: Bekvämligheter och boendets skick och faciliteter
The receptionist on duty couldn’t be more unhelpful and rude if he wanted to try. Checked out after 2 nights stay at 10am and wanted to leave my suitcase there for a few hours at reception/storage as my airport shuttle wasn’t coming until 2pm. He said that they don’t offer anything like that. Have stayed in all types of hotels around the world and first time that something as basic as that was denied. So unhelpful and rude. Room was basic and did the job but will never stay at this chain again out of principle. Terrible service.
Bodde här 2 nätter i april 2024
Svar från Bob Patel 9 apr. 2024
Dear Guest. We're sorry you were unhappy - we'll work hard to fix the issue you experienced but checked-out time was 11AM we give untill 12noon we cannot give late than. Thanks for letting us know. We are currently renovating to address this issue.

4/10 Dåligt

Lorna

Gillade: Renlighet och personal och service
The mattress was awful. It leaned and the head was lower than the feet.
Bodde här 1 natt i april 2024
Svar från Bob Patel 9 apr. 2024
Dear Guest. We're sorry you were unhappy - we'll work hard to fix the issue you experienced we doing changed all room mattress and 1-bed we make king size. Thanks for letting us know. We are currently renovating to address this issue.

6/10 Okej

Gina

Gillade: Personal och service
.
Bodde här 1 natt i februari 2024
Svar från AGM 2 apr. 2024
Hello, this is Alicia. I am the assistant general manager of the hotel. Can you please describe the issue that you experienced so that we can learn how to better serve our guests?

2/10 Väldigt dåligt

Icilda

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Dirty room, dirty facilities, horrible bathroom, not well kept …almost checked out … if it wasn’t so late when I arrived
Bodde här 1 natt i mars 2024
Svar från AGM 28 mars 2024
We're sorry you were unhappy with your stay. We will work hard to fix the issues that you experienced. Thank you for letting us know.

6/10 Okej

Maureen

Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
The Assistant General Manager Alicia is a wonderful asset to the property. Upgraded us to a room with a mini fridge (surprised that is not standard in all rooms) The couch in the "upgraded room" was filthy with large questionable stains. We wore our shoes the entire time. Very convenient location for our needs, but will spend more money next time on a better hotel
Bodde här 1 natt i mars 2024
Svar från Management 28 mars 2024
Thank you for your feedback. Our staff does try to provide the best in guest service. As for the sofa, we are ordering all new couches and they should be in the rooms soon. We apologize for your experience and we will work hard to resolve all issues. Thank you for letting us know!

10/10 Fantastiskt

carolyn

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The breakfast was nice and fresh.
Bodde här 2 nätter i mars 2024
Svar från AGM 28 mars 2024
We're very happy that you enjoyed our buffet style breakfast. We have recently added several new options for guests' enjoyment! Thank you for letting us know!

10/10 Fantastiskt

Sean

Gillade: Bekvämligheter
Beautiful room and friendly service
Bodde här 1 natt i mars 2024
Svar från AGM 22 mars 2024
Thank you for letting us know of your positive experience. We strive to provide warm and friendly service to each guest! And thank you for choosing La Quinta!

10/10 Fantastiskt

James

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great Ikea store next door
Bodde här 1 natt i mars 2024
Svar från AGM 2 apr. 2024
Dear Guest. Thanks for taking the time to review our property. It's always encouraging to hear our cooking was appreciated.

10/10 Fantastiskt

Melissa, Plainfield

Reste i grupp, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I really liked how the hotel is directly off I95, super convenient. Not to mention the food trucks are right right across the stree/highway, but its easy to get roo.across thel
Bodde här 1 natt i mars 2024
Svar från AGM 22 mars 2024
We're so happy that you enjoyed your stay and found the location to be convenient! We hope you'll come visit us again! Thank you for your feedback.

4/10 Dåligt

Sherrail, Cortez

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The location was great and the breakfast was ok. But our experience with the maid service was terrible. First day no towel or rooms cleaning, second day 2 towels for 3 people, 4th day 3 towels and 1 bed made. The room was very dirty. And the front desk didn't have any knowledge of the local train station.
Bodde här 5 nätter i mars 2024
Svar från AGM 18 mars 2024
Dear guest,We're sorry to hear of your experiences with housekeeping. We will look into the matter with all seriousness. We aim to provide excellent service in every way. Thank you for letting us know.

2/10 Väldigt dåligt

Sara

Gillade inte: Renlighet och personal och service
Bodde här 1 natt i mars 2024
Svar från AGM 2 apr. 2024
Hello, this is Alicia. I am the assistant general manager of the hotel. Can you please describe the issue that you experienced so that we can learn how to better serve our guests?

2/10 Väldigt dåligt

jeff and kim

Bodde här 1 natt i mars 2024
Svar från Bob Patel 3 apr. 2024
Dear Guest.We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know. We are currently renovating to address this issue.

2/10 Väldigt dåligt

Luis

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Looks like a shelter, not the cleanest, some of the employees were not friendly not all of them. They would not let you check in not even 5 mins earlier.
Bodde här 1 natt i mars 2024
Svar från AGM 14 mars 2024
We're sorry that you weren't pleased with your stay. We will work hard to address the issues that you mentioned. Thank you for letting us know.

4/10 Dåligt

Zoran

Affärsresenär, Reste med sin partner
NA
Bodde här 1 natt i mars 2024
Svar från Alicia 14 mars 2024
Dear Guest. We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.