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Recensioner av La Quinta Inn & Suites by Wyndham New Orleans Downtown

2.5 out of 5
La Quinta Inn & Suites by Wyndham New Orleans Downtown
301 Camp Street, New Orleans, LA

Recensioner

7,4

Bra

10 - Fantastiskt i betyg. 496 av 1250 recensioner" "
8 - Bra i betyg. 297 av 1250 recensioner" "
6 - Okej i betyg. 177 av 1250 recensioner" "
4 - Dåligt i betyg. 137 av 1250 recensioner" "
2 - Väldigt dåligt i betyg. 143 av 1250 recensioner" "

8,0/10

Renlighet

8,0/10

Personal och service

7,2/10

Bekvämligheter

7,4/10

Boendets skick och faciliteter

7,6/10

Hållbarhet

Recensioner

2/10 Väldigt dåligt

Verifierad resenär

Reste med familjen
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Crappy hotel despite low expectations
Out of 100 hotel nights last 2 years, this hotel was the worst. -broken toilet (did not work at all) -when trying to fix toilet when we where out they never closed the door so it stood wide open for hours (and they still did not fix the toilet). -when we got back to hotelroom around midnight toilet was still not working (6 hours later)… then they send up a second repairman… did not want to give us another room… -floded shower -hair and dirt from former guests in room -breakfast was a joke and no coffe was served -extremely rude staff and especially receptionists. Never appologised…
Bodde här 3 nätter i oktober 2023
Svar från Carlos, GM 12 okt. 2023
Thank you for your review, sorry to hear you didnt enjoy your stay with us. i will share your concerns with our staff.

4/10 Dåligt

Linus

Reste med familjen
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Horrible
The room was not very clean. The staff barely looked at us when we checked in. There was a group of kids that was running through the corridors until 3 am but the staff did not care. Zero fruit at the breakfast. Only redeeming quality was the location. Close to French Quarters.
Bodde här 2 nätter i juli 2023
Svar från Carlos, GM 2 aug. 2023
Thank you for your review, we are sorry to hear that you didn't enjoy your stay with us. We will share your concerns with our staff to ensure we are providing the best service to our guest.

4/10 Dåligt

Maily

Reste med sin partner
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
They over charged my bill, I tried to call the hotel number 504 598 9977 but they didn’t answer the phone. They picked up 2 times and put me on hold for hours and never get back to me. I tried many calls for days and still couldn’t talked to the hotel customers service. Very bad service . The hotel very lousy The room smells bad, everything looks old. I will never go back to this hotel again.
Bodde här 1 natt i maj 2024

6/10 Okej

carlos

Reste med familjen
Gillade: Personal och service
AC Was hot, only one employee in breakfast area, food not ready , no coffee for 30 minutes , 5/17/24 decided just to eat breakfast in restaurant across street on commerce
Bodde här 3 nätter i maj 2024

10/10 Fantastiskt

Irma M.

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Liked that it was walking distance from Canal Street and French Quarter. Yet far enough from the craziness.
Bodde här 4 nätter i maj 2024

2/10 Väldigt dåligt

Veniese

Reste med familjen
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
My experience at this hotel was the absolute worse in all my years of travel. The bed linen was dirty but was disguised and upon discovering the dirty and filthy linen and speaking to a front desk clerk who contacted housekeeping manager to speak with me upon my request. Who later turned out to be the front desk manager, gave me an attitude and no remorse or an apology but instead I got sarcasm when I decided to check out before my stay was over. I would NEVER go back there even if they tore it down and rebuild it.
Bodde här 3 nätter i maj 2024

4/10 Dåligt

Ottmar

Reste i grupp
Gillade inte: Renlighet och boendets skick och faciliteter
Service und Ausstattung schlecht. Kein Zimmerservice, Volle Mülleimer , keine frischen Handtücher nach 3 Tagen, Klimaanlage funktioniert nicht richtig. Abwasser kommt aus Waschbecken! X 2 Zimmer !!! Nicht zu empfehlen.
Bodde här 3 nätter i maj 2024

2/10 Väldigt dåligt

Denisha

Reste med familjen
Gillade inte: Bekvämligheter
This place is very unsafe while on vacation with 5 more young ladies a was in our room 4:00 trying to rob us and the staff did absolutely nothing
Bodde här 3 nätter i maj 2024

4/10 Dåligt

JESSICA

Reste med familj och småbarn, Reste med familjen
Gillade inte: Personal och service
Me and my family drove 9 hours and paid for valet parking. It was time for the event and we requested our vehicle at 7pm and an hour later after missing the event the staff let us know that they had our vehicle at another hotel. My sister was being celebrated for her graduating. I had to uber my other family members.There was no apology. I spoke with the manager the next day and he asked me to write me information down and still has yet to call me. He didnt seem concerned at all. I wouldn't recommend this hotel at all.
Bodde här 2 nätter i maj 2024
Svar från Carlos, GM 13 maj 2024
Thank you for your review, i will get with our parking company about the situation. I apologize for the issues you had.

2/10 Väldigt dåligt

Gregory

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
The hotel charged me and Expedia charged me still fighting with my credit card company to get back my money
Bodde här 5 nätter i maj 2024
Svar från Carlos, GM 13 maj 2024
Thank you for your review, i see that we went in and refunded your card back on 5/6/24. Please call the hotel if you haven't received it yet.

10/10 Fantastiskt

Ida

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I loved everything about the hotel. It was quiet and comfortable. The staff was everything, the Breakfast was good. What I didnt like was that the toilet seat was too low, Other than that, it's a excellent hotel. I will return again!!
Bodde här 4 nätter i maj 2024
Svar från Carlos, GM 13 maj 2024
Thank you for your review, we are glad you enjoyed your stay with us and hope to see you again soon.

8/10 Bra

Thomas

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It was near to Bourbon Street and also to the Riverwalk. Outside the Hotel it is a little bit run down. The rooms are quite clean and the beds are comfortable. The service was always frindly. You get an 10$ Kredit for the bar. The Parking is quite near, but it costs 30$ on top per night. There was an mistake with our bill and we wait for our money since May 1st.
Bodde här 3 nätter i april 2024
Svar från carlos, gm 8 maj 2024
Thank you for your review, Im sorry to hear that you had an issue with your bill, i will look into why you haven been refunded yet.

10/10 Fantastiskt

John

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great Staff and location. The Concierge was the best!
Bodde här 5 nätter i maj 2024
Svar från Carlos, GM 9 maj 2024
Thank you for your review, we are glad you enjoyed your stay with us and hope to see you again soon.

8/10 Bra

Nelly

Great
Bodde här 6 nätter i maj 2024
Svar från Darvonn 7 maj 2024
We appreciate your business and than you for making Laquinta Inn & Suites your choice.

8/10 Bra

Mark

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Most anywhere in NOLA you are close to great food. Side streets are always a bit shady, but I never felt unsafe.
Bodde här 4 nätter i maj 2024
Svar från carlos, gm 8 maj 2024
Thank you for the review, we are glad you enjoyed your stay with us and hope to see you again soon.

8/10 Bra

Ian

Reste med familj och småbarn
Gillade: Personal och service och bekvämligheter
The staff was amazing. The area is just, you’ll know when you get there. It’s the same all over that city. Our stay was very quick but quiet. The parking garage is something else, try to self park at least once so you get what I’m saying.
Bodde här 1 natt i april 2024
Svar från Darvonn 7 maj 2024
Thank you for your honest feedback and hope you consider making Laquinta your choice in the near future.

6/10 Okej

Patrick, Austin

Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Overall stay was good. Staff was nice and helpful day fo checkin. However, the after has not gone so great. I left my shaving bag in the room and didn't realize it until I got home. I have called twice and so far have not gotten any help in finding out iff the bag has been found or if they can send it to me. After service has been lacking.
Bodde här 2 nätter i maj 2024
Svar från Carlos, GM 9 maj 2024
Thank you for your review, we are sorry to hear that you had issues during your stay with us. I will speak with my staff about the issues to ensure that we are providing the best service.

4/10 Dåligt

Norma

Reste med familjen
Gillade: Renlighet
Gillade inte: Personal och service och bekvämligheter
Staff charged our stay double on each a room besides they charged additional $400.00 because they said the electronic smoke detector registered smoke when never in my live have smoke. That was more than an insult. They did not refund me $400.00 even we can proof that we do not smoke. They even admited that room did not smell smoke Unbeleveable dishonest change and insult.
Bodde här 1 natt i april 2024
Svar från Carlos, GM 9 maj 2024
Thank you for your review, im sorry to hear about the issues with the overpayment and i fixed that right away, however our sensors are very accurate and you were charged based off of someone in your party smoking.

4/10 Dåligt

William

Reste med familjen
Gillade inte: Renlighet
There was a leak in the shower faucet that ran out under the tub and under the bathroom floor and carpet. Very likely there is mold under the carpet as this leak has been going on for some time. The floor, drywall and baseboard were all swollen. We pointed this out to the maintenance staff but it was never fixed. The toilet was so small and low that I could not sit it on it. I had to use the public toilet in the lobby when I needed to go. Also there wasn't a lounge type chair in the room nor was there a hair dryer. There was only two coffee filters and one small tube of shampoo for our 4 night stay. We asked for both of these items and it took two days to get them. The staff was courteous, but resolution of issues was slow or non-existent.
Bodde här 4 nätter i april 2024
Svar från Darvonn 4 maj 2024
We are extremely sadden that you had such a unfortunate experience at our property. Rest assured that we are making the necessary adjustments to improve each individual guest experience at our property in the near future. Thank you for your feedback and hope you consider making Laquinta your choice to make it right in the near future.

2/10 Väldigt dåligt

Kristel

Gillade inte: Personal och service
The desk clerk was not helpful at all when I called asking for directions even after telling her that my map was inaccurate. A lady’s room was broken into, her clothes were scattered, her medication was stolen and the desk clerk was rude to her and told her there was nothing she could do about it and to just call the police. I did not feel safe at all being there.
Bodde här 2 nätter i april 2024
Svar från Carlos Harrison, GM 2 maj 2024
Thank you for your review, im sorry to hear about you having issues with the front desk and directions.

2/10 Väldigt dåligt

Genieve

Reste med familjen
Gillade: Bekvämligheter
Gillade inte: Personal och service
I was overcharged quite a bit. Make sure to check your bill!
Bodde här 2 nätter i april 2024
Svar från Carlos Harrison, GM 2 maj 2024
Thank you for your review, while looking at your receipt i see that you were charged for the parking and the destination fees. I see the other charge were refunded.

10/10 Fantastiskt

Leo

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Its Outstanding!
Bodde här 1 natt i april 2024
Svar från Carlos Harrison, GM 2 maj 2024
Thank you for your review, we are glad you enjoyed your stay with us and hope to see you again soon.

10/10 Fantastiskt

Alodia

Bodde här 1 natt i mars 2024

10/10 Fantastiskt

Kathy

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i april 2024
Svar från Carlos, GM 1 maj 2024
Thank you for the 5 star review, we are glad you enjoyed your stay and look forward to seeing you again soon.

8/10 Bra

Victor

Gillade: Renlighet och personal och service
Bodde här 3 nätter i april 2024
Svar från Carlos, GM 1 maj 2024
Thank you for your review, we are glad you enjoyed your stay and hope to see you again soon

2/10 Väldigt dåligt

ian

Bodde här 1 natt i april 2024

4/10 Dåligt

Chad

Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bathroom floor was very dirty. Alarm was set at 6:30?? Staff is confused at best….
Bodde här 1 natt i april 2024
Svar från Carlos, GM 1 maj 2024
Thank you for your review, sorry to see that you had issues during your stay. We will share your concerns with the staff to ensure we are providing the best service to our guest.

6/10 Okej

Garrett

Reste med familj och småbarn, Reste med familjen
Gillade: Personal och service
Hotel itself is fine, the staff is fine. However I was double charged and getting a refund on one purchase seems to be looking very grim. The customer service for Wyndham/La Quinta pretty much laughs at you.
Bodde här 3 nätter i april 2024
Svar från Carlos, GM 1 maj 2024
Thank you for your review, sorry to see that you had issues during your stay. We will share your concerns with the staff to ensure we are providing the best service to our guest.

10/10 Fantastiskt

Monica

Bodde här 3 nätter i april 2024
Svar från Carlos, GM 13 maj 2024
Thank you for your review, we hope you enjoyed your stay and we look forward to seeing you again soon.

4/10 Dåligt

Sara, Huntington Beach

Reste i grupp, Affärsresenär
Dumpy - if all you’re looking for is a clean bed, then maybe this place is for you. However, the room was somewhat clean, the bathroom outlet didn’t work, there were broken hangers, and we had to ask six times for a hair dryer.
Bodde här 4 nätter i april 2024
Svar från Carlos GM 22 apr. 2024
Thank you for your review, sorry to hear that you didnt enjoy your stay, i will share your concerns with my staff to ensure we are providing the best service.

2/10 Väldigt dåligt

John

Reste med sin partner
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Smoking fee's when we did not smoke in the hotel. "Destination" and other bs fee's. Valet parking that did nearly 2k in damages to a new truck. They also took an hour or more to retrieve a vehicle one block away. Beware LaQuinta/ Windsor Hotels
Bodde här 3 nätter i april 2024
Svar från Carlos GM 22 apr. 2024
Thank you for your review, we charged you a smoking fee because you smoked in the room, i will gladly send you a copy of the report showing you smoked and how long if you would like it. Also you never reported any damage of your vehicle to us or the parking company as i have spoken with them. If in fact your truck was damaged please send us the photos and we will file the claim for you as they have insurance for any incident caused by valet.

8/10 Bra

paul

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excellent location and price
Bodde här 5 nätter i april 2024
Svar från Carlos, GM 20 apr. 2024
Thank you for the review, we are glad you enjoyed your stay with us and look forward to seeing you again in the future.

10/10 Fantastiskt

Nokeysh

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff were very friendly and helpful made my stay very pleasant that’s why I used this hotel again because the service was good when I stayed previously
Bodde här 2 nätter i april 2024
Svar från Carlos, GM 20 apr. 2024
Thank you for the 5 star review, we are glad that you continue to stay with us and enjoy your stays. We strive to provide the best service and enjoy hearing when that happens. We look forward to seeing you again soon.

2/10 Väldigt dåligt

Lidia

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 4 nätter i april 2024
Svar från Carlos, GM 20 apr. 2024
Thank you for your review, it looks like we didnt meet your needs during your stay. Im sorry for that and will ensure my staff is providing the best service we can.

2/10 Väldigt dåligt

Soraya

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Hotel is a bit run down, breakfast not good, alarms went off in the middle of the night with no staff explanation, tunes not that clean, a/c very loud Location is good
Bodde här 3 nätter i april 2024
Svar från Josie, AGM 17 apr. 2024
I'm saddened to hear your stay was not well. Please be assured your feedback is important to us. Thank you for your survey.

4/10 Dåligt

Hope

Gillade inte: Personal och service och boendets skick och faciliteter
Bodde här 3 nätter i april 2024
Svar från Josie, AGM 17 apr. 2024
Thank you for your survey.

6/10 Okej

Natalie

Reste i grupp
Gillade: Renlighet, personal och service och boendets skick och faciliteter
There was a major delay with valet. I waited an hour. The room was clean. The breakfast was ok.
Bodde här 2 nätter i april 2024
Svar från Josie, AGM 17 apr. 2024
I'm saddened to hear your stay was not well. Please be assured your feedback is important to us. Thank you for your survey.

8/10 Bra

Nya

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Convenient and accessible to downtown.
Bodde här 2 nätter i april 2024
Svar från Josie, AGM 17 apr. 2024
I'm pleased to hear you stay was wonderful.Thank you for your survey.

8/10 Bra

Katherine

Gillade: Renlighet och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Josie, AGM 17 apr. 2024
Thank you for your survey.,

8/10 Bra

Tamara

Reste med sin partner
Gillade: Renlighet och boendets skick och faciliteter
Muy bonito hotel solo que el personal no es amable
Bodde här 2 nätter i april 2024
Svar från Josie, AGM 13 apr. 2024
I'm pleased your stay was wonderful.Thank you for your survey

8/10 Bra

Janice

Affärsresenär, Reste med familjen
Gillade: Renlighet och personal och service
At check out laQuinta texted me for checkout. It asked if we wanted a late check out. We chose 3 since our flight was later in the day. I never recieved comformation of the extension. We i called down to the desk they asked me to bring the message woth me. When i got down to the desk, they stated they did not honor the Laquinta App and said we had to be our by 12. This was 1048 after talking at the desk. I ran back up stairs and told my Mom we need to get in tge shower and pack, we only have 130 hours left before we have to leave or tgey will charge us for a full day. This is the same app i booked tge room through.
Bodde här 5 nätter i april 2024
Svar från Josie, AGM 13 apr. 2024
I'm pleased your stay was wonderful.Thank you for your survey

10/10 Fantastiskt

Virgile

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice location
Bodde här 1 natt i april 2024
Svar från Josie,AGM 13 apr. 2024
I'm pleased your stay was wonderful.Thank you for your survey

10/10 Fantastiskt

Tamika

Affärsresenär, Reste med sin partner
Gillade: Personal och service
My check in person was the best Ever. So love him
Bodde här 1 natt i april 2024
Svar från Josie, AGM 13 apr. 2024
I'm pleased your stay was wonderful.Thank you for your survey

10/10 Fantastiskt

Myles

Bodde här 1 natt i april 2024
Svar från Carlos, GM 1 maj 2024
Thank you for the 5 star review, we hope to se you again soon.

2/10 Väldigt dåligt

Kateliayh

Bodde här 1 natt i april 2024
Svar från Carlos, GM 1 maj 2024
Thank you for your review, We are sorry to here that you didn't enjoy your stay with us.

10/10 Fantastiskt

Shanetta

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Loved the location. Friendly, accomodating staff. Great amenities. Clean rooms. Bathroom door a little cumbersome but other than that I enjoyed my stay.
Bodde här 3 nätter i april 2024
Svar från Carlos, Gm 11 apr. 2024
Thank you for the 5 star review, we hope to see you again soon.

8/10 Bra

Amy

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
People with little to no patience, this hotel is not for you. Staff was very helpful when they got to you, but they seemed short staffed. Very clean and centrally located.
Bodde här 2 nätter i april 2024
Svar från Carlos, Gm 11 apr. 2024
Thank you for your review, we are working hard to hire additional staff to help provide the best service to our guest.

10/10 Fantastiskt

donald

Bodde här 7 nätter i mars 2024
Svar från Carlos, GM 1 maj 2024
Thank you for your review, we are glad you enjoyed your stay and hope to see you again soon.

10/10 Fantastiskt

svitlana

Bodde här 1 natt i april 2024
Svar från Carlos, Gm 11 apr. 2024
Thank you for the 5 star review, We hope to see you again soon.

2/10 Väldigt dåligt

Levi

Affärsresenär
Gillade: Personal och service
Charged double in what are I guess security deposits? Over $900 the first day then $90-$400 throughout my stay (???). My final receipt was about $690 but a total of over $1,900 was charged to my bank account. Apparently this happened to other guests because the front desk staff told me to block the hotel on my card. If these are not waived I will be disputing it with my bank. Absolutely ridiculous. New management desperately needed. Staff was lovely and seemed to be as confused/frustrated as me.
Bodde här 4 nätter i april 2024
Svar från Carlos, Gm 11 apr. 2024
Thank you for your review, i am sorry to hear about the issue you had during your stay. I am working to ensure this doesnt happen again.