Went there the week of Christmas to New Year and apparently there’s a tradition in New Orleans to go visit the beautiful lights and decorations on the hotel lobby, what that translates to is 10 minutes to be able to be able to get from the corner to the hotel entrance, no one was there to help with the bags as they were dealing with the crowds, once in the lobby there’s a bunch of people standing around taking family pictures or waiting for their drinks from the bar carts all over the lobby. As I was finally able to get through the multitude and arrive to the lobby, the noise from the crowd was so loud neither the reception clerk nor I could hear each other very well even though we were yelling so it was one of those I think I know what you mean but not sure if you said that. This was a daily occurrence during that week, avoid the hotel during that time.