Dear Sara, Thank you for choosing the Sheraton New York Times Square Hotel and for the kind review. We love that our guests can seamlessly access an array of landmark attractions and one-of-a-kind activities from our excellent location. World-class dining, unparalleled shopping, and museums are right at our doorstep! Thanks for mentioning how much you enjoyed your time with us, and we hope to see you again on your next visit to the Big Apple! Jim Mooney, General Manager

Dear Mallikarjun, Thank you for choosing to stay with us and taking the time to evaluate your experience. Please accept our sincere apologies for not meeting your expectations regarding the room you requested. We do try to honor these requests; however, there are times when we do not have the room unoccupied and available. We are sorry for how our associates handled your situation, as we strive to deliver thoughtful hospitality to all our guests. We understand your frustration, and we truly regret disappointing you. We are committed to providing a comfortable stay with exceptional service, and we hope to have an opportunity to better your experience whenever your travels bring you back to the area.Sincerely,Sheraton New York Times Square Management Team

Dear Kim, Thank you for choosing to stay with us. We apologize for anything other than a perfect visit. Your experience is not representative of our usual performance, and we are disappointed for not meeting your expectations. We hope you will consider staying with us again, as we would love to provide you with the exceptional experience you deserve.Sincerely,Sheraton New York Times Square Management Team

Dear Ivan, Thank you for sharing about your time at Sheraton New York Times Square Hotel. We appreciate the kind remarks, and we are glad you enjoyed your time with us. We hope to see you again soon!Sincerely,Sheraton New York Times Square Management Team

Dear Ana, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience here at Sheraton New York Times Square Hotel. We look forward to welcoming you back on your next visit.Sincerely,Sheraton New York Times Square Management Team

Dear Michael, Thank you for choosing the Sheraton New York Times Square Hotel and for the kind review. We love that our guests can seamlessly access an array of landmark attractions and one-of-a-kind activities from our excellent location. World-class dining, unparalleled shopping, and museums are right at our doorstep! Thank you once more for mentioning how much you enjoyed our proximity to the Seans Bar & Kitchen, and we look forward to seeing you again on your next visit to the Big Apple!Sincerely,Sheraton New York Times Square Management Team

Dear Viridiana, Thank you for being our guest. We are disappointed to learn about your experience at our hotel. Please know that we value our world of differences and embrace inclusion, and we aim to treat everyone with dignity and respect, regardless of race, religion, gender, or sexual orientation. We appreciate your feedback and apologize that you were not happy with our service at the breakfast. Your comments will be shared with our culinary team for evaluation. Thank you again, and we wish you safe travels.Sincerely,Sheraton New York Times Square Management Team

Dear Dan, Thank you for being our guest and for your candid review. We regret any disappointment you had with some of the extra costs associated with your visit. Our fees are competitively priced and posted on our sites so guests can have this information before booking with us. However, we understand your frustrations if these costs come as a surprise to you, and we hope you will accept our apologies. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Sincerely,Sheraton New York Times Square Management Team

Dear Kim, Thank you for being our guest and for your candid review. We truly apologize for the disappointing check-out experience and any miscommunication from our end. We also understand the frustration you must have felt as you have not received what was promised. Your feedback, and also your patience in this matter, are much appreciated. We will share your message appropriately as we are committed to enhancing our guest experience on all levels.Sincerely,Sheraton New York Times Square Management Team

Dear Elisabeth, Thank you for sharing about your time at Sheraton New York Times Square Hotel. We appreciate the kind remarks, and we are glad you enjoyed our beautiful hotel. Just steps from Manhattan's main attractions, we love combining premier service and amenities with New York's magnetic energy. We understand the importance of the details that make up a great stay and are happy knowing our thoughtful hospitality enhanced your visit with us. We look forward to seeing you again soon!Sincerely,Sheraton New York Times Square Management Team

Dear Taddele, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless visit; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Sincerely,Sheraton New York Times Square Management Team

Dear Damian, Thank you for choosing Sheraton New York Times Square for your recent travels. Commitment to service and guest satisfaction is our primary focus, and we are delighted that you enjoyed your stay. Our associates are dedicated to providing exceptional hospitality as a direct reflection of our core values of delivering meaningful acts of service with purposeful design and innovative programming. It is always a joy to see our guests are excited about returning; we look forward to it!Sincerely,Sheraton New York Times Square Management Team

Dear Patricia, Thank you for rating your visit with us. We are disappointed if you had any issues which kept you from thoroughly enjoying your stay. We would welcome another opportunity to show you our outstanding hospitality. We appreciate the feedback and hope to see you the next time you visit the area.Sincerely,Sheraton New York Times Square Management Team

Dear Bruno, Thank you for choosing the Sheraton New York Times Square Hotel and for sharing your feedback. While we are delighted to know that you enjoyed our convenient location, we regret not meeting your expectations. Your comments are invaluable, and we will address them appropriately as we are continuously committed to improvements to our overall guest experience. We appreciate your understanding and look forward to welcoming you back the next time you are in the area.Sincerely,Sheraton New York Times Square Management Team

Dear Lisa, Thank you for your candid feedback. We always want our guests to leave with a favorable impression of our hotel; therefore, we truly apologize for not meeting your expectations. We are very sorry for the inconvenience you encountered with the charges on your card. We completely understand the frustration you must have experienced. We will share your comments appropriately, and we appreciate your patience.Sincerely,Sheraton New York Times Square Management Team

Dear Anna, We appreciate you choosing us and providing valuable feedback about your stay. We are glad you had a pleasant stay overall. However, we regret the concerns you had about early check-in charges and the inconvenience this caused you. Our goal is for each guest to leave completely satisfied, and we are sorry we did not meet all of your expectations during this visit. We will share your comments with our team appropriately. We hope you will give us another opportunity to provide you with the outstanding experience you should always expect from us!Sincerely,Sheraton New York Times Square Management Team

Dear Mathew, Thank you for sharing your feedback. We deeply regret the disappointment you had with our pet policy. We strive to provide an enjoyable and memorable expereince, and we regret not meeting your expectations. Your comments are invaluable as they guide us in our continuous commitment to improvements to our overall guest satisfaction. We appreciate your patience and understanding and hope to have the opportunity to regain your trust on a future visit.Sincerely,Sheraton New York Times Square Management Team

Dear Marissa, Thank you for the perfect rating! We are pleased to know that you enjoyed our convenient location and well-maintained accommodations. It was a pleasure having you at the Sheraton New York Times Square Hotel, and we look forward to welcoming you back soon. Sincerely,Sheraton New York Times Square Management Team

Dear Jaeeun, Thank you for choosing our hotel for your stay. We are sorry for not meeting your expectations; please accept our apologies for the issues that impacted your rating. We hope you will allow us to restore your confidence in us on a future visit.Sincerely,Sheraton New York Times Square Management Team

Dear Mustafa, Thank you for choosing our hotel for your stay. We are sorry for not meeting your expectations; please accept our apologies for the issues that impacted your rating. We hope you will allow us to restore your confidence in us on a future visit.Sincerely,Sheraton New York Times Square Management Team

Dear Feng, Thank you for choosing the Sheraton New York Times Square Hotel and for sharing your feedback. We are delighted to hear that you found or proximity to Times Square and Central Park convenient for your travel plans. Your satisfaction is our priority, and we look forward to welcoming you back the next time you are in the area.Sincerely,Sheraton New York Times Square Management Team

Dear Mr. François, Thank you for taking the time to share your feedback regarding your recent stay at Sheraton New York Times Square Hotel. We are delighted to hear that you found our proximity to Central Park and Radio City Music Hall convenient for your travel plans. Our team takes immense pride in delivering exceptional service, and we are also pleased to know that their efforts resonated with you. We look forward to welcoming you back the next time you are in the area.Sincerely,Sheraton New York Times Square Management Team

Dear Yonatan, Thank you for choosing the Sheraton New York Times Square Hotel and for sharing your feedback. Our highest priority is making sure you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. We look forward to welcoming you back the next time you are in the area.Sincerely,Sheraton New York Times Square Management Team

Dear Katharina, Thank you for sharing about your time at Sheraton New York Times Square Hotel. We appreciate the kind remarks, and we are glad you enjoyed our hotel. Just steps from Manhattan's main attractions, we love combining premier service and well-kept accommodations with New York's magnetic energy. We understand the importance of the details that make up a great stay. We hope to see you again soon!Sincerely,Sheraton New York Times Square Management Team

Dear Stephanie, Thank you for taking the time to share your experience; we appreciate you choosing us. We regret you were not entirely satisfied with the quality and condition of our rooms. We will share these notes with the appropriate individuals for the future modernization of our hotel. Please accept our apologies for the noise disturbances you experienced during your stay. Guest feedback gives us valued insight to improve our accommodations and guest experience; therefore, we appreciate your comments. We are grateful for your patience, and we hope to see you again soon.Sincerely,Sheraton New York Times Square Management Team

Dear Mike, Thank you for the review and for staying with us. We are very sorry for the concerns you mentioned with our service. We appreciate your patience and for letting us know there was an issue so we can address it. We hope you will give us another opportunity to provide you with a much better experience.Sincerely,Sheraton New York Times Square Management Team

Dear Robert, Thank you for sharing about your time at Sheraton New York Times Square Hotel. We appreciate the kind remarks, and we are glad you enjoyed our hotel. Thank you once more for the kind review, and we look forward to having you as our guest again.Sincerely,Sheraton New York Times Square Management Team

Dear Spencer, Thank you for staying with us and for reviewing your experience. It is never our intention to disappoint; therefore, we regret not meeting your expectations regarding our early check-in fee. We apologize if there was any miscommunication on our part. We are also sorry to learn about the incident that you encountered, and we hope you are feeling better now. We appreciate your patience and hope you will stay with us again for a more gratifying experience.Sincerely,Sheraton New York Times Square Management Team

Dear Elain, Thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest.Sincerely,Sheraton New York Times Square Management Team

Dear Katty, Thank you for the review! We hope you had a pleasant stay overall. However, we regret not meeting your expectations and your disappointment with the amenities we offer. Our focus is on the comfort and satisfaction of our guests, and we will address your comments with the appropriate individuals. We are grateful for your patience and hope to have another chance to provide you with an enjoyable stay.Sincerely,Sheraton New York Times Square Management Team

Dear Elie, Thank you for staying with us and for your review. We apologize for the housekeeping oversights with your room and the service shortfalls you experienced. Your total satisfaction is our top priority; therefore, we regret the inconvenience and frustration this has caused you. We will address your comments with our team to ensure they are not repeated. Moreover, we are sorry for the difficulties you had at Starbucks and the lack of amenities in your room. We value your observations and have shared them with the respective parties. We appreciate your patience and hope to have another opportunity to serve you with a more gratifying experience.Sincerely,Sheraton New York Times Square Management Team

Dear Elaina, Thank you for sharing all aspects of your stay at the Sheraton New York Times Square Hotel. We appreciate knowing how much you enjoyed our convenient location, but we want to apologize for the housekeeping issue you had with the room. Your comments will be addressed with our team, and we would love another opportunity to make sure your next stay is perfect. We look forward to seeing you again whenever you are in New York City.Sincerely,Sheraton New York Times Square Management Team

Dear Daniel, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless visit; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Sincerely,Sheraton New York Times Square Management Team

Dear Derek, Thank you for staying with us and taking the time to share your rating. Our goal is to maintain the highest standards, and we apologize if we fell short of this. We hope to have the opportunity to make your next stay perfect in every respect.Sincerely,Sheraton New York Times Square Management Team

Dear Guillaume, Thank you for being our valued guest and posting your remarks online. We were happy to read that you liked your room with excellent views. However, we apologize for your difficulties during check-in and your concerns about the in-room amenities. We will look into the instances you mentioned, as we are committed to offering better service for our guests. We are grateful for your patience and would love the opportunity to host you again during your next visit to the area.Sincerely,Sheraton New York Times Square Management Team