Dear Karl, Thank you for sharing your kind review. I am so delighted to hear that your expectations were exceeded. We hope to welcome you back to The Towers again very soon!

Thank you for this great feedback! We can not wait to welcome you back.

Dear Cheryl,Thank you for taking the time to share your positive feedback and for awarding us a perfect 10 out of 10! We are thrilled to hear that you had such a wonderful experience during your stay at our hotel.It is truly gratifying to know that our efforts to provide exceptional service and comfortable accommodations have resonated with you. Our team takes great pride in ensuring that every guest feels valued and well taken care of.We appreciate your loyalty to The Towers at Lotte New York Palace. We look forward to the pleasure of welcoming you back for another outstanding stay in the future.

Dear Kevin,Thank you for taking the time to share your feedback, and we appreciate your honest rating. We're sorry to hear that your experience did not meet your expectations, and we sincerely apologize for any shortcomings.Your satisfaction is important to us, and we would like to learn more about the specific issues you encountered during your stay. If you are comfortable sharing more details, it will help us address and rectify the concerns to improve the overall guest experience.We value your feedback and would like to have the opportunity to make things right. Please feel free to reach out to me personally so that we can further discuss your concerns and work towards a resolution.Thank you for bringing your concerns to our attention, Kevin. We hope to have the chance to regain your trust and welcome you back for a more positive experience in the future.

Dear Deborah,Thank you for choosing our hotel for your recent stay, and we appreciate your positive feedback. We are delighted to hear that you enjoyed our renovated room with its spectacular view from the 53rd floor. It's fantastic to know that you felt well-treated during your visit.We apologize for the inconvenience caused by the disheveled blackout shade and the unexpected wake-up call from the alarm clock. Please rest assured that we have addressed these issues to ensure a more seamless experience for our guests in the future.Your kind understanding is appreciated, and we are thrilled to learn that despite these minor hiccups, you are planning to return for your next show. It's wonderful to know that we have become your preferred choice for accommodation when attending performances. We agree that staying overnight adds an extra layer of enjoyment to the overall experience.We look forward to welcoming you back and providing you with an even more memorable stay. Thank you again for your feedback, and we look forward to your next visit with us.

Thank you for sharing your feedback, and we apologize for the less-than-welcoming experience you encountered at our reception. Your satisfaction is our top priority, and we regret that we fell short of your expectations during your visit.We take your comments seriously and would like to address this matter promptly. Our team strives to provide warm and helpful service to all guests, and it's disheartening to learn that we missed the mark on your visit with us.To better understand your specific experience and work towards improvement, we would appreciate it if you could provide more details or suggestions on how we can enhance our reception services. Please feel free to reach out to me directly. Your insights are invaluable as we continuously aim to enhance the guest experience.We apologize for any inconvenience caused, and we hope to have the opportunity to welcome you back in the future, providing a much-improved and more welcoming experience.Thank you for bringing your concerns to our attention. We hope to have the chance to regain your trust and welcome you back for a more positive experience in the future.

Dear Ryan,Thank you for sharing your positive feedback with us! We are thrilled to hear that you had a wonderful experience during your stay, and we genuinely appreciate your kind words about our staff.Our team takes great pride in providing exceptional service, and it's heartening to know that their efforts contributed to your overall satisfaction. We will be sure to share your compliments with the entire staff, as recognition like yours motivates us to continue delivering outstanding hospitality.Thank you for choosing The Towers at Lotte New York Palace. We look forward to the pleasure of welcoming you back for another exceptional stay in the future.

Dear Delphine, Thank you for taking the time to share feedback on your recent experience at Lotte New York Palace. We are delighted to hear that you enjoyed your visit with us.Your feedback is a tremendous source of motivation for our team, and we are thrilled to know that we met and exceeded your expectations. Providing exceptional service and creating memorable moments for our guests is at the core of our mission. We are delighted to hear that our team member Kevin was able to make your stay with us even more special.We genuinely appreciate your support and trust in our hotel. I hope that we will have the pleasure of welcoming you back in the near future. Once again, thank you for your wonderful review, and we look forward to serving you again in the near future.Warm Regards,

Dear Leah,We extend our sincerest thanks to you for taking the time to provide feedback on your recent experience at Lotte New York Palace. We are thrilled to learn of your enjoyable visit.Your feedback serves as a great source of motivation for our team. Knowing that we not only met but exceeded your expectations brings us tremendous joy. Providing exceptional service and crafting unforgettable moments for our guests is the cornerstone of our mission.We are genuinely grateful for your support and the trust you've placed in our hotel and we eagerly anticipate the opportunity to welcome you back soon.Once again, thank you for your fantastic review. We look forward to serving you in the near future.Warm regards,

Dear Carolina,Thank you for taking the time to share your feedback, and we are delighted to hear that you had a very nice experience during your stay! Your perfect 5 out of 5 rating is truly appreciated, and it brings us great joy to know that we were able to meet your expectations.We strive to provide a memorable and pleasant stay for all our guests, and your positive comments encourage us to continue delivering excellent service.Your satisfaction is our utmost priority, and we look forward to the opportunity to welcome you back for another very nice stay in the future. Thank you for choosing The Towers at Lotte New York Palace. We look forward to welcoming you in the future.

Dear Bo,Thank you so much for your fantastic feedback and for giving us a perfect 10 out of 10! We are thrilled to learn that your experience at our hotel was exceptional and met your expectations.Your positive rating is truly appreciated, and it serves as motivation for our team to continue delivering outstanding service.We're grateful for your support and look forward to the pleasure of welcoming you back for another memorable stay. Thank you for choosing The Towers at Lotte New York Palace Bo, and we can't wait to host you again in the future.

Dear Prakash,I am deeply sorry to hear about the negative experience you had during your stay with us. Your feedback is concerning, and I sincerely apologize for the inconvenience and distress caused by the issues you encountered. We apologize for the lack of empathy regarding not having your room with two beds on the first night. Due to a situation beyond our control, it left us in a situation impacting your reservation. I apologize that it was not handled in a better way. I would love the opportunity to discuss this further with you. Please feel free to contact me directly so we can address your concerns in more detail and work towards a resolution.Once again, I apologize for the inconveniences you faced during your stay, and I appreciate your feedback as it helps us to identify areas for improvement. We hope to have the chance to regain your trust in the future.

Dear Stephanie,Thank you so much for your wonderful feedback and for choosing our hotel repeatedly! We are truly grateful for your loyalty to The Towers at Lotte New York Palace and we are thrilled to hear that you had another amazing experience during your stay.Your perfect 5 out of 5 rating is a testament to our team's dedication to providing excellent service. We're delighted that you appreciate the room, comfortable beds, and our fabulous location. Your kind words about our staff and their warm greetings mean a lot to us.We can't wait to welcome you back for another fantastic stay! Thank you again for your continued support, Stephanie. We look forward to hosting you on many more memorable occasions.

Dear Karine,Thank you so much for your wonderful feedback and for giving us a perfect 5 out of 5! We are thrilled to learn that your experience at our hotel met your expectations.Your positive rating is truly appreciated, and it motivates us to continue providing exceptional service. We are grateful for your loyalty and support to The Towers at Lotte New York Palace and we look forward to the pleasure of welcoming you back for another fantastic stay in the future.

Dear Matthew,Thank you for taking the time to share your feedback, and we're delighted to see your perfect 5 out of 5 rating! We appreciate your kind words and are thrilled to hear that you had an excellent experience during your stay.It's wonderful to know that you found our staff and location to be excellent. We take pride in providing spacious rooms, especially for the bustling city of NYC, making it comfortable for families and long stays.Thank you for choosing The Towers at Lotte New York Palace, Matthew, and for highlighting the positive aspects of your stay. We look forward to the pleasure of hosting you again in the future.

Dear Amanda,Thank you for choosing The Towers at Lotte New York Palace for your first visit to New York, and for your glowing feedback! We are thrilled to hear that you had a positive experience.It's wonderful that our staff left a lasting impression and contributed to making your visit memorable. We take great pride in providing top-notch service to our guests.We appreciate your kind words about the hotel's beautiful decoration and cleanliness. Maintaining a welcoming and pristine environment is a priority for us, and we're delighted to know it was well-received.Thank you for highly recommending us. We look forward to the pleasure of hosting you again in the future.

Dear Gevorg George,Thank you for taking the time to share your feedback, and we appreciate your honest rating of 2 out of 5. We are genuinely sorry to hear that your experience with us did not meet your expectations.Your satisfaction is of the utmost importance to us, and we would like to learn more about the specific issues you encountered during your stay. If you are comfortable sharing additional details or concerns, it will greatly assist us in understanding and addressing the areas that need improvement.We apologize for any inconvenience or disappointment you may have experienced, and we are committed to taking the necessary steps to enhance our services and overall guest experience.Thank you for sharing your feedback, Gevorg George. We appreciate your honesty and we hope to get the opportunity to hear from you so we can address your concerns. We look forward to the opportunity to welcome you back and provide you with the level of service you rightly expect.

Dear Bryan,Thank you for taking the time to provide your feedback, and we appreciate your honest rating of 3 out of 5. We value your input, and we're sorry to hear that your experience with us did not meet your expectations.Your satisfaction is important to us, and we would like to better understand the aspects of your stay that fell short. If you are comfortable sharing more details or specific concerns, it would greatly assist us in addressing and improving our services. Please reach out to me directly as I would love to get the opportunity to address your concerns about your stay with us. We genuinely apologize for any inconvenience or disappointment you may have experienced, and we are committed to making the necessary adjustments to enhance the overall guest experience.Thank you for sharing your feedback, Bryan. We appreciate your honesty and the opportunity to learn from your experience.