2 utomhuspooler, gratis cabanor och parasoller

Recensioner av Embassy Suites by Hilton Aruba Resort

4 out of 5
Embassy Suites by Hilton Aruba Resort
J.E. Irausquin Blvd. 268, Noord

Recensioner

9,2

Underbart

10 - Fantastiskt i betyg. 251 av 350 recensioner" "
8 - Bra i betyg. 60 av 350 recensioner" "
6 - Okej i betyg. 19 av 350 recensioner" "
4 - Dåligt i betyg. 12 av 350 recensioner" "
2 - Väldigt dåligt i betyg. 8 av 350 recensioner" "

9,6/10

Renlighet

9,4/10

Personal och service

9,0/10

Bekvämligheter

9,6/10

Boendets skick och faciliteter

9,2/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Milan

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Everything about my stay was outstanding. The staff are friendly & knowledgeable; the property is well maintained and it's within walking distance to the beach. Special thanks to the manager, Yessica, and all the front staff. Thank you, I will definitely be back.
Bodde här 6 nätter i maj 2024
Svar från Najezda Vlaun 27 maj 2024
Thanks for sharing your experience with us! Hope to host you again in your next visit to One Happy Island.

10/10 Fantastiskt

Shanicka

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 4 nätter i maj 2024
Svar från Aline Rios 27 maj 2024
Thanks for sharing your experience with us!

10/10 Fantastiskt

Ramdane, Saugus

Reste med familjen
Christian at the front desk is awesome. Thank you!
Bodde här 6 nätter i maj 2024
Svar från Raychelline Tulabot 26 maj 2024
Dear Ramdane,Thank you for your feedback!Sincerely,

10/10 Fantastiskt

Aruntha

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very clean, friendly staff, overall made are vacation smooth. No complains.
Bodde här 4 nätter i maj 2024
Svar från Aline Rios 24 maj 2024
Thanks for sharing your experience with us! Hope to host you again in your next visit to One Happy Island.

10/10 Fantastiskt

Ramona

Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
The hotel was very quiet and relaxing. Great location down the street from Palm Beach. The breakfast buffet could’ve a little more options.
Bodde här 4 nätter i maj 2024
Svar från Pablo Casal 21 maj 2024
Thank you for your feedback.

4/10 Dåligt

Yosori

Gillade: Personal och service
Gillade inte: Renlighet
The service was great until the date before my departure from the hotel, my daughter was sleeping and unexpectly she start yelling that there was a insect in her skin, when i turned the lights on it was a hige roach . When I called the front desk they took too long to arrived , we were not able to sleep at all . When I asked for the manager the next day , he went inside his office and he sent a supervisor to talk to me, which I think it was very unprofessional , the only compesasion that I received was the cancellation of the resort fees .
Bodde här 5 nätter i maj 2024
Svar från Pablo Casal 17 maj 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We are sorry we were not able to provide you with the quality of services you deserve. We will be working to improve taking into account your feedback.

10/10 Fantastiskt

Abdul Aziz

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It was pretty good.
Bodde här 3 nätter i maj 2024
Svar från Pablo Casal 15 maj 2024
Thank you very much for your review.

10/10 Fantastiskt

barbara

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Property kept very clean. Friendly staff. Prices at convenience shop were a little outrageous. Food was excellent at Hotel restaurant.
Bodde här 4 nätter i maj 2024
Svar från Thais 15 maj 2024
Dear Barbara,Thank you for taking the time to share your thoughts on your recent stay with us. We greatly appreciate your feedback as it helps us to continually improve our services and facilities.We're delighted to hear that you found our property to be kept very clean and that you had positive interactions with our friendly staff. Providing a clean and welcoming environment is one of our top priorities, and we're thrilled that this aspect of your stay met your expectations.Regarding your feedback on the prices at our convenience shop, we apologize if they seemed a little high. We constantly review our pricing to ensure it reflects the value we offer, but we'll certainly take your comments into consideration as we strive to provide the best possible experience for our guests.It's fantastic to hear that you enjoyed the excellent food at our hotel restaurant! We take great pride in our culinary offerings and are pleased that you found them to your satisfaction. Your kind words will be shared with our kitchen team, who will be delighted to hear that their efforts contributed to your enjoyment.Once again, thank you for choosing to stay with us and for sharing your feedback. We hope to have the pleasure of welcoming you back in the future for another memorable experience.Warm regards,

10/10 Fantastiskt

Susan D

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Enjoyed the daily breakfast buffet. The pool was amazing. All staff was nothing but helpful and accommodating at all times.
Bodde här 5 nätter i maj 2024
Svar från Pablo Casal 15 maj 2024
Thank you for your review.

10/10 Fantastiskt

Anthony

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Property was beautiful. Staff was friendly & helpful. Dining area was spacious and clean. Food and drink options were great. Loved the daily breakfast buffet and evening happy hour. We will definitely return!
Bodde här 4 nätter i maj 2024
Svar från Pablo Casal 15 maj 2024
Thank you for your comments, we hope to see you back soon.

6/10 Okej

Kathy

I did not like housekeeping
Bodde här 4 nätter i maj 2024
Svar från Thais 15 maj 2024
Dear Kathy,Thank you for taking the time to share your feedback with us. We genuinely appreciate your honesty and the opportunity to address any concerns you may have had during your stay.We're truly sorry to hear that your experience with our housekeeping services fell short of your expectations. Please accept our sincere apologies for any inconvenience or disappointment this may have caused you.Your feedback is invaluable to us, and we assure you that we take it very seriously. We will be conducting a thorough review of our housekeeping procedures to identify any areas where we can improve and ensure that all of our guests receive the high standard of cleanliness and comfort they deserve.We understand the importance of a clean and well-maintained environment for our guests, and we are committed to taking the necessary steps to prevent such issues from occurring in the future.Should you decide to give us another opportunity to host you, please don't hesitate to reach out to me directly. I would be more than happy to personally oversee your reservation and ensure that every aspect of your stay meets and exceeds your expectations.Once again, please accept our sincerest apologies, and thank you for bringing this matter to our attention. We hope to have the opportunity to welcome you back and provide you with the exceptional experience you deserve.Warm regards,

6/10 Okej

Kathy

I did not like housekeeping
Bodde här 1 natt i maj 2024
Svar från Pablo Casal 14 maj 2024
Thank you for your feedback.

10/10 Fantastiskt

Dimitri

Reste i grupp, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Amazing and friendly!
Bodde här 3 nätter i maj 2024
Svar från Aline Rios 14 maj 2024
Thanks for your kind words! We're happy to hear that you had an amazing experience with us and that our team's friendliness made a positive impact on your stay. We truly appreciate your support and hope to have the pleasure of welcoming you back for another amazing stay in the future!

10/10 Fantastiskt

Arthur Christian Ingleston

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
The staff was amazing.
Bodde här 8 nätter i maj 2024
Svar från Raychelline Tulabot 11 maj 2024
Dear Arthur,Thank you for your feedback!Sincerely,

10/10 Fantastiskt

Andre

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Property had a beautiful pool, rooms were very nice. The lobby bar and lounge area was designed very good and live entertainment during happy hour was great. The gym needs to be bigger with more equipment to accommodate the large amount of guest your resort holds. Fitness is big now and if 5 people are in the gym there isn’t enough equipment to accommodate them at one time.
Bodde här 2 nätter i maj 2024
Svar från Pablo Casal 10 maj 2024
Thank you for your review.

8/10 Bra

Mohinder

Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Property was good. Housekeeping was very poor needs improvement Day 1 only 3 sets of towels for a room that was paid for 4 occupants and only 2 bottles of bottled water, concierge said limited to 2 bottles. Day 2 No Kleenex, no cups . Day 3 They filled Kleenex box with 1/4 of tissues Making it look like it was full Day 4 no toilet paper Kettles in rooms need to be updated so slow. Carpet in room was only vacuumed once. Concierge not helpful every time we walked past they would keep eyes glued to computer absolutely no smile. I would say they need to have more local people working behind the desk. No greetings from inside staff. I found the staff at Palm beach shop more helpful especially Chiarrata, she had so much knowledge and would make a number one Concierge. Buffet and staff there were excellent.
Bodde här 6 nätter i april 2024
Svar från Pablo Casal 7 maj 2024
Thank you for your comments we will take them into consideration to improve our services.

10/10 Fantastiskt

Jonatan

Reste med familj och småbarn, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We had the best time in Aruba and the hotel was perfect
Bodde här 6 nätter i april 2024
Svar från Pablo Casal 6 maj 2024
Thank you very much for choosing us.

10/10 Fantastiskt

rosalind

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The entire property was beaand the staff was very welcoming & friendly. I would definitely stay here again.
Bodde här 3 nätter i april 2024
Svar från Raychelline Tulabot 2 maj 2024
Dear Rosalind,Thank you for your feedback! We hope to welcome you back soon.Sincerely,

10/10 Fantastiskt

KARYN

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I liked the breakfast choices and the nightly reception. the property was clean and the staff was great. see you next time
Bodde här 6 nätter i april 2024
Svar från Raychelline Tulabot 4 maj 2024
Dear Karyn,Thank you for your positive feedback! We hope to welcome you back in the near future.Sincerely,

10/10 Fantastiskt

tony

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff was very helpful Christian at the desk did a wonderful job with helping me and my wife with celebrating our anniversary
Bodde här 3 nätter i april 2024
Svar från Raychelline Tulabot 2 maj 2024
Dear Tony,Thank you for your feedback.Sincerely,

6/10 Okej

Christian, Bronx

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i april 2024
Svar från Pablo Casal 3 maj 2024
Thank you for your feedback.

10/10 Fantastiskt

Stephanie

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The property is located conveniently to South Beach, the complementary breakfast and happy hours are awesome! The gym is a little small for such a big hotel.
Bodde här 5 nätter i april 2024
Svar från Pablo Casal 30 apr. 2024
Thank you for your comments.

10/10 Fantastiskt

Kenar

Bodde här 5 nätter i april 2024
Svar från Aline Rios 19 maj 2024
Thank you for the excellent feedback! We appreciate it. Look forward to welcoming you back in the future!

10/10 Fantastiskt

Tenzin D

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Wish they have more restaurants options.
Bodde här 4 nätter i april 2024
Svar från Pablo Casal 29 apr. 2024
Thank you for the feedback.

10/10 Fantastiskt

Yenny

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Hotel is beautiful, clean, great food, private beach. Staff is friendly and welcoming. Recommend 0
Bodde här 6 nätter i april 2024
Svar från Raychelline Tulabot 27 apr. 2024
Dear Yenny,Thank you for your feedback. We hope to welcome you back in the near future!Sincerely,

10/10 Fantastiskt

GBEMISOLA

Reste med familj och småbarn, Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Very professional people.
Bodde här 4 nätter i april 2024
Svar från Pablo Casal 25 apr. 2024
Thank you for your comment.

10/10 Fantastiskt

Eduardo

Ok
Bodde här 5 nätter i april 2024
Svar från Pablo Casal 23 apr. 2024
Thank you for your feedback.

10/10 Fantastiskt

JOANN TOGONON

Gillade: Renlighet
Gillade inte: Personal och service
Bodde här 4 nätter i april 2024
Svar från Pablo Casal 23 apr. 2024
Thank you for your feedback.

10/10 Fantastiskt

David

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 5 nätter i april 2024
Svar från Pablo Casal 22 apr. 2024
Thank you for your feedback.

10/10 Fantastiskt

Ridzia

Gillade: Renlighet, personal och service och boendets skick och faciliteter
I would definitely stay again !
Bodde här 5 nätter i april 2024
Svar från Raychelline Tulabot 21 apr. 2024
Dear Miss Ridzia,Thank you for your feedback! Looking forward to welcoming you back.Sincerely,

10/10 Fantastiskt

Elizabeth, brooklyn

Reste med sin partner
So beautiful and very clean! We had a wonderful stay and the pool absolutely massive!
Bodde här 6 nätter i april 2024
Svar från Pablo Casal 19 apr. 2024
Thank you for your feedback.

10/10 Fantastiskt

Safwan K

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff are amazing in the place. Franklin in the resturant area is the most amazing ever. He is sooooo helpful and pleasant and became a part of our family. Thank you embassy sweats for hiring such an employee.
Bodde här 7 nätter i april 2024
Svar från Pablo Casal 18 apr. 2024
Thank you very much for your comments.

10/10 Fantastiskt

Monika

Bodde här 6 nätter i april 2024
Svar från Aline Rios 7 maj 2024
Thank you so much for the positive feedback! It means a lot to us!

10/10 Fantastiskt

Matthew, Maynard

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 7 nätter i april 2024
Svar från Pablo Casal 19 apr. 2024
Thank you for your feedback.

10/10 Fantastiskt

Angela

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Stayed in January, had a wonderful trip! Breakfast was amazing!! Omelet station, tons of buffet options. In the evening they have a happy hour and give you one drink ticket with appetizers. There’s a tunnel that leads you across the street to Palm beach. I left my purse in my room and the cleaning staff took care to organize my belongings and hang my bathing suit in the shower. The front desk called a taxi for me because I needed to use a credit card (most taxis on the island take cash only) the front desk was extremely helpful and kind. You can walk or borrow a bike to go to the “High Rise Hotel” area for restaurants and bars. Well lit path if you walk. Property is clean and new. Highly recommend
Svar från Raychelline Tulabot 15 apr. 2024
Hi Angela,Thank you for your positive feedback and for choosing to stay with us. We hope to welcome you back in the near future!Sincerely,

10/10 Fantastiskt

Jose

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excelent, hotel is convenient close to almost everything. Ac good, hot water good,drinking water good,Parking good, it includes free breakfast,WiFi good and free.. I saw kids and pets(dogs) so if you have a pet and kids. Is good for them too..
Bodde här 3 nätter i april 2024
Svar från Raychelline Tulabot 15 apr. 2024
Hi Jose,Thank you for your positive feedback and for choosing to stay with us. We hope to welcome you back in the near future!Sincerely,

10/10 Fantastiskt

Dominic

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The place was the cleanest I have ever been in. Great breakfast, Happy Hour and all staff was friendly! Highly recommend to all.
Bodde här 6 nätter i april 2024
Svar från Raychelline Tulabot 15 apr. 2024
Hi Dominic,Thank you for your positive feedback and for choosing to stay with us. We hope to welcome you back in the near future!Sincerely,

10/10 Fantastiskt

STACEY

Bodde här 3 nätter i april 2024
Svar från Pablo Casal 6 maj 2024
Thank you for your feedback.

6/10 Okej

Tommy

Bodde här 6 nätter i april 2024
Svar från Pablo Casal 4 maj 2024
Thank you for your review.

8/10 Bra

chong

Gillade: Renlighet och bekvämligheter
Beach was not front of the hotel
Bodde här 4 nätter i april 2024
Svar från Pablo Casal 17 apr. 2024
Thank you for your feedback.

4/10 Dåligt

Artur

Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Personal och service
I requested to speak to the GM twice and he was unavailable both times. The hotel messed up my excursion booking, the excuse was the person that took my reservation was new. Lines for drinks and breakfast.
Bodde här 6 nätter i april 2024
Svar från Pablo Casal 10 apr. 2024
I am very sorry that we could not conect while you were here, and very sorry about the situation with the excursion. We will look into it to make sure that eveyone is properly trained.Regards,

10/10 Fantastiskt

Krzysztof

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Over roll Paradice
Bodde här 5 nätter i mars 2024
Svar från Pablo Casal 9 apr. 2024
Thank you for your feedback.

10/10 Fantastiskt

rocio

Bodde här 4 nätter i april 2024
Svar från Raychelline Tulabot 28 apr. 2024
Hi Rocio,Thank you for your positive feedback.Sincerely,

10/10 Fantastiskt

Justin

Bodde här 5 nätter i april 2024
Svar från Raychelline Tulabot 28 apr. 2024
Dear Justin,Thank you for your positive feedback.Sincerely,

10/10 Fantastiskt

Kezban, peekskill

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
this was a great resort! offered comp bikes, cabanas, beach chairs, breakfast included! To secure a cabana for the day you had to show up to the towel hut before they opened at 7 am (yes, there was a line) to reserve one but the fact that the hotel offered these for free, was GREAT. You could also get chairs and towels to use at the beach in front of the hotel or take with you to any other beach you went to during the day. HUGE savings since renting chairs on various beaches could get very pricey. The only thing that would have been helpful was if they offered beach umbrellas (even to rent) since that was expensive to rent at all beaches.The only other thing that would have made this resort perfect would have been airport shuttle service. Other than that, we LOVED the resort and our stay! CLEAN, comfortable, accommodating, and service was top notch!!!!! Definitely referring this resort to friends and staying here ourselves on our next trip to ARuba!
Bodde här 5 nätter i mars 2024
Svar från Pablo Casal 8 apr. 2024
Thank you for your review.

10/10 Fantastiskt

Wisline

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i februari 2024
Svar från Pablo Casal 8 apr. 2024
Thank you for your feedback.

10/10 Fantastiskt

Tawanda

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We enjoyed the hotel.
Bodde här 4 nätter i april 2024
Svar från Pablo Casal 8 apr. 2024
Thank you for your feedback.

6/10 Okej

Jason

Gillade: Renlighet och boendets skick och faciliteter
Property location between Palm Beach & Eagle Beach (30m walk) which is nice to have choices though if you want a beach this is not your place. I suggest rent a car even if you throw in a taxi for dinners so all can enjoy a drink and hire someone for state park - driving is for the strong). Beach onsite has pretty sunsets and water (with water shoes). It is very very rocky on the feet so not good for family. Snorkeling could be good as others saw turtles. Pool area is nice and views are good. Complimentary breakfast buffet starts the day well (make sandwiches to go) and 2 complimentary drinks & snacks for happy hour all add to the hotel positives). They also give nice chairs and towels that you can take for the day offsite!!! They have complimentary bicycles you can take for 2 hours at a time. Though would be nice if they maintained them (check your gears) Generally across the property the staff was great and helpful to any needs. Our only real complaint was with concierge. Ahead of our visit they helped with a 3 dining reservations (we had a group of 14 with 8 kids 8yrs to 16yrs). Upon arrival no record. Fail #1. So sat with concierge again for an hour to make new reservations (given prior options no longer had availability). First in hotel restaurant (not great no effort ), 2nd at Quinta Del Carmen (ok no effort easy to get) and 3rd at Flying Fish (no record of us so FAIL). $120 cab rides hungry kids! Learning double check yourself and don’t trust!!!!!
Bodde här 5 nätter i mars 2024
Svar från Pablo Casal 5 apr. 2024
Thank you for your feedback.

8/10 Bra

Robert, marlboro

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Very nice hotel that could be elevated to great if a few changes are made. The breakfast is not top notch. There is no espresso, cappucino to be found, and the restaurant menu can be improved.
Bodde här 5 nätter i mars 2024
Svar från Pablo Casal 5 apr. 2024
Thank you for your feedback.

4/10 Dåligt

Glenys, Miami

Gillade: Boendets skick och faciliteter
Gillade inte: Personal och service
Bodde här 7 nätter i mars 2024
Svar från Pablo Casal 8 apr. 2024
Thank you for your feedback.