Our location close to the airport makes us an ideal choice for guests on the go, so we're glad to hear it worked well for you! Thank you for taking the time to share your feedback with us. It warms our heart to know our personal service let you know how much we appreciate and care about your experience. Should your travels lead you back our way, we hope to show you a visit you'll love even more.

Thank you for your recent visit and for taking the time to share your valuable feedback. We're glad to hear that you appreciated our close proximity to the airport and took advantage of our convenient shuttle service. However, we're sorry to learn that the bed was not to your preference. All feedback is gratefully received as this enables us to review and improve guest satisfaction. Thanks again, and we hope to have the pleasure of welcoming you back the next time you're in the area.

We appreciate you sharing your insight. It is lovely to see your overall visit was pleasing nonetheless, and we are happy we could provide you everything you needed. Your comments will be noted, and we hope to see you again!

Dear Diane, Our service is something we pride ourselves on, so we are delighted you enjoyed it! It means a lot to receive your perfect rating as we work hard. Revisit us at SureStay Plus Hotel by Best Western Syracuse Airport and we wish you the best along your way!

Thank you for choosing to stay at SureStay Plus Hotel by Best Western Syracuse Airport during your recent trip. It warms our hearts to know that our friendly and attentive team impressed you with their exceptional guest service. Count on us again for another welcoming hotel experience when your travels bring you back our way.

Dear Joe, We're grateful for the opportunity to have you at SureStay Plus Hotel by Best Western Syracuse Airport during your recent trip. It's delightful to hear that our friendly guest service and clean accommodations left a positive impression on you. Your satisfaction is our number one priority, and we look forward to providing another welcoming hotel experience should your travels bring you back our way.

It warms our hearts to know that our friendly team helped deliver the top-notch guest service and full-value experience you deserve during your recent stay at SureStay Plus Hotel by Best Western Syracuse Airport. Count on us again for another memorable visit should your travels bring you back our way. Thank you for the review, and we cannot wait to see you again.

We appreciate the review. We are sorry you overlooked this information on our site as well as on Expedia, but parking is free on the first night. Then there is a fee associated with parking on all subsequent nights. Nonetheless, we hope you had a lovely trip and we wish you the best.

Dear Stefanie, We appreciate you taking the time to give us your feedback. We are pleased to know our wonderful staff was excellent for you in addition to a tasty breakfast. It is unfortunate to hear you did not enjoy your room; we will note your comments as we are always looking to improve. Thank you for your time and we wish you the best!

Dear Lynne, It is delightful to know that our proximity to the metro & the airport was a convenient benefit, and easy parking added value to your pleasant stay. We are glad that you enjoyed our breakfast, the meals served at our on-site restaurant, and our pristine property. Our entire staff will be thrilled to read your compliments as well. Should your adventures bring you back to the area, count on SureStay Plus Hotel by Best Western Syracuse Airport again for a full-value escape!

Feedback from our guests is always appreciated as it helps us continue to offer the best possible experience. Please accept our apologies for any concerns about noise. Thank you for sharing your insights. We hope to see you again soon.

Dear Heidi, Thank you for your kind review and recent stay. We are so pleased that our gracious staff made you feel welcome and that you enjoyed our delicious food. Please come to visit us again the next time that you are in the Syracuse area.

Thank you for recognizing our delicious meals and lovely accommodations. It was a great joy welcoming you to SureStay Plus Hotel by Best Western Syracuse Airport, and we'd love to see you again!

Dear Margaret, We appreciate you taking the time to share some insight about your recent stay at SureStay Plus Hotel by Best Western Syracuse Airport. It is lovely that you found our accommodations to be perfect for your needs during your time with us. Count on us again for another convenient hotel experience should your travels bring you back to Syracuse.

Dear Kathryn, Although you found our location convenient and our staff excellent, it is saddening to know that we fell short in meeting your expectations and preferences with your room. Please accept our apologies for the unwanted odor and noise you experienced that detracted from your stay. Rest assured that we will have the team look into your comments and use them for improvements. We know we can do better and would welcome the opportunity to demonstrate it.

With so many hotels to choose from, we are honored you chose the SureStay Plus Hotel by Best Western Syracuse Airport. It gives us pleasure to learn that we have delivered an exceptional experience from our pristine accommodations up to our top-notch hospitality. We are glad to know as well that you were impressed with the meals served at our on-site restaurant. On behalf of our entire team, thank you for your perfect rating. It was a pleasure to serve you, and we look forward to seeing you again soon!

Dear Lee, Thank you for taking the time to share your recent experience with us. We are happy to hear that you enjoyed the service provided by our friendly staff and our proximity to the airport was a great benefit to your travel needs. On behalf of our team, thank you for your perfect rating. We at SureStay Plus Hotel by Best Western Syracuse Airport can't wait to spend another exceptional time with you!

Dear Hugh, Many thanks for taking a moment out of your busy day to tell us about your experience. Hearing our guests did not have the exceptional stay we strive to achieve saddens us. However, we wish that we had been made aware of any disturbance as our friendly staff is always happy to find a room in a more quiet location when availability allows. Rest assured, this incident you have detailed will be discussed with the entire team to prevent a situation like this from happening again in the future. For further assistance with the refund, we encourage you to reach out to the website you made the reservation with, as we have limited control over third-party bookings. We know that we can do better than this, and we hope that you will consider giving us another chance to prove that to you.

Dear David, It is our primary goal to provide a full-value stay to our valued guests, and we are saddened to hear that we fell short in delivering this to you. We wish that we had been made aware of any disturbance as our friendly staff is always happy to find a room in a more quiet location when availability allows. We'd love another chance to host you again to ensure that we exceed your recent experience.

Dear David, Thank you for joining us at SureStay Plus Hotel by Best Western Syracuse Airport. We are delighted everything met your needs and expectations. It means a lot to know you especially enjoyed your comfortable accommodations and kind service. Our team members will appreciate knowing their assistance was a highlight of your time with us. It will be our pleasure to welcome you back the next time you come to our city. Hope to see you soon!

Providing well-maintained accommodations at a great value is what we strive to achieve, so we're sorry we let you down during your recent visit. Housekeeping has been informed of your concerns and will address them right away. We hope for a chance to serve you again and change your perceptions.

While we're happy to hear our proximity to the airport was useful to you, it's unfortunate that your room was not to our usual standards. Rest assured, we have notified our housekeeping and pest service to your concerns in hopes of a swift resolution. That being said, we're glad your bed was comfortable and we hope to see you again the next time you're in town.

Dear Joan, Thank you for taking the time to share your review with us. Excellent customer service is what we always strive to deliver to our valued guests here at SureStay Plus Hotel by Best Western Syracuse Airport and we are delighted you had a comfortable experience. It is our pleasure to pass your kind words to Heather, we're sure she'll be thrilled. We would love nothing more than to see you again the next time you're in the area.

Our terrific staff works hard to ensure all our guests have everything they need and will be proud you appreciated their courteous assistance. It's also great to know that our proximity to the airport was ideal for your visit. If you're in the area again, we'd be happy to host you.

Dear Sue, We're happy that our location proved convenient for you to reach the airport. Thank you for staying with us at SureStay Plus Hotel by Best Western Syracuse Airport, and we look forward to your return!

Dear John, From our friendly service to our convenient location, our team is ecstatic that you could enjoy your time with us. We appreciate the recommendation and look forward to seeing you again at SureStay Plus Hotel by Best Western Syracuse Airport, so come back soon!

Dear Leo, It's lovely to know you had a pleasant experience at SureStay Plus Hotel by Best Western Syracuse Airport. Thank you so much for your high rating, and we can't wait to serve you again!

While our proximity to the airport was convenient for your travels, we're sorry to hear our property wasn't to your preferences. Your concerns have been forwarded to our team to be considered for future improvements and we hope for another chance to impress you down the road.