Thank you for your review, I am sorry early check in was not available upon your arrival. Its great to hear you had a pleasant stay.

Dear SamI am sorry to see your low review score. I have spoken to the Reception team and they were unaware you had any issues during your stay with us. Please do call the careline anytime by dialling 0 from your room should there be any issues.

Thank you for your review. We are sorry that we didn't meet your expectations. We would be happy to move you to another room if your concern was raised with our team. We strive to provide exceptional service, and we regret that we fell short of your expectations. Your feedback will be shared with our team to ensure that such incidents are not repeated.Kind Regards,

Hi Adrian,Thank you for you feedback. We hope to see you again very soon! Kind regards,

Thank you for your 5 star review. We do appreciate all feedback provided by our guests.We look forward to welcoming you back again soon

Dear PhillipThank you for your review, we appreciate all feedback from our guests. All of our rooms have feather pillows, please feel free to ask for Foam pillows if preferred on your next visit.I will share your feedback regarding the dinner.We do hope to welcome you back again soon

Thank you for your review. We are so pleased you had an enjoyable stay with us. We look forward to welcoming you again soon.

Thank you very much for a 5 star review. We are pleased to see you had a great stay with us and we look forward to welcoming you back again soon

Thank you for your review. We do appreciate all feedback given from our guests. We look forward to welcoming you back again soon

Dear AndyThank you for your review. We are pleased you had a great stay and we look forward to welcoming you back again very soon

Dear LeeI am sorry to hear you were not happy with the room you were allocated during your stay. For any future concerns during your stay please do speak to the Front Desk team who would be happy to assist in helping to make your stay more comfortable.

Thank you for a perfect score of 10, we look forward to welcoming you back again in the future.

Dear SusanThank you for your review, we are so pleased you & your furry friend had a great stay with us. We look forward to seeing you all again soon

Thank you for your review, we are pleased to hear you had an enjoyable stay and hope to see you again on a return visit to Nottingham.

Dear NathanThank you for your review score. We do hope you had an enjoyable stay and look forward to welcoming you again soon.

Dear KhaledThank you for your review, I am pleased to hear you had a pleasant stay at the hotel. We do hope to see you again soon.

Thank you for your review.We look forward to welcoming you back again soon!

Thank you very much for a score of 10 - we are so pleased you had an all round great stay. We look forward to seeing you again soon.

Thank you very much for your review score. I am pleased to hear the room was suitable for you during your stay with us. I am sorry to hear you had an issue at Breakfast. I do hope this was resolved. We look forward to seeing you again soon

Thank you for your review, we look forward to welcoming you again soon

Thank you for taking the time to send your review.we do hope to welcome you again soon

Thank you for your review. Its great to see you had an all time great stay with us. We do hope to see you again soon

Thank you for taking the time to share your review. We look forward to welcoming you again soon.

Thank you for a lovely review score of 10. We are pleased you had a great all round stay. We look forward to welcoming you again soon.

Thank you for your review, we have noted your comments regarding the room. The hotel has recently added 36 new Superior rooms to our property. The current rooms are due to be refurbished in the next few months.

Thank you for your review score of 10. It is great to see you had an all round great stay and we look forward to seeing you again soon

Thank you for your review, we do read all comments and share with the hotel managers who in turn will speak to their department regardring any issues raised.I am sorry the newly refurbished superior room was not to your liking.

Thank you for taking the time to leave us a review score. We are pleased to see you had a good stay with us! Kind Regards,

Thank you for sharing your experience with us. We appreciate your great review and feedback regarding our service and facilities.We look forward to welcoming you back again soon!

Thank you for taking the time to share your review. We look forward to welcoming you back again in the near future

Thank you for a perfect score of 10 in your review. Its great to see you had an enjoyable stay with us. We look forward to welcoming you back again soon

Thank you for taking the time to share your review. We are certainly eco-friendly in the background of the hotel, as you say you can't see everything. We are so pleased you had an enjoyable stay and we look forward to seeing you again soon

Thank you for your review. its great to see a perfect score of 10. We look forward to welcoming you back again very soon.

Thank you for your review, I am so pleased you were greeted in a friendly manner by all of our team members. we do hope to see you again soon.

Thank you for your review score. I am sorry to hear you were disturb by the Function we had on Friday evening. Unfortunately due to the hotel being fully booked and the room type selected we were unable to move you to an alternative room as we have a limited number of the room type booked. Should you stay again with us in the future please do let us know at the time of booking should you need a quiet room so we can allocate a room in advance or give advance warning.

Thank you for your review. Your comments have been shared with the team. The hotel has recently had a new 36 bedroom extension with Superior rooms, these are available to book. The remaining rooms at the property are due to be renovated very soon.With regards to your Hilton Honors Membership we recommend you book directly on the Hilton Website to receive recognition of your Hilton Status and to accrue Points & Stay Bonuses. When booking through a 3rd party website no benefits are received.We do hope to welcome you back again.

Thank you for your review. I am sorry to see you have given a low score for your stay. i am unsure if the issue you had during your stay was resolved but please do always speak to the Front Desk team and they will assist with any issues that may arise.

Thank you for your review, we look forward to welcoming you back again soon.

Thank you for submitting a review, its great to see you had a wonderful stay with us. We look forward to welcoming you back again soon

Thank you for your review, we do appreciate all feedback given. your comments regarding food pricing have been shared with the Food & Beverage Team. We look forward to seeing you again soon.

Thank you for submitting a review, we do hope to see you again soon

Good morning Debbie,Thank you for choosing to stay with us here at the DoubleTree Nottingham-Gateway Hotel to attend the Download Festival. Your booking is very much appreciated. Thank you so much for your very kind words, it is very much appreciated, as well as you taking the time to do so. I am pleased that you did make contact, as I wanted to check that your brother and niece were okay and arrived home safe and well after their long journey. My colleagues and I were only too pleased to assist your brother and your niece on Monday morning and really delighted that they are both well and okay and was able to continue with their journey later that day.Please do not hesitate to contact me when you and your family are next due to stay with us and we would be absolutely delighted to welcome you all back to the DoubleTree Nottingham - Gateway Hotel in the future and very much look forward to seeing you again.Wishing you and your family all the very best,from Shan and the Team at the DoubleTree Nottingham - Gateway Hotel.

Thank you for your review, it is great to see you had an all round great stay. We look forward to welcoming you back very soon.

Thank you for a perfect 10. Your comments will be shared with the hotel team. We look forward to welcoming you again soon

Thank you very much for a glowing review. We are so pleased you had a lovely stay with us. We look forward to seeing you again soon.

Thank you for taking the time to submit a review, it is appreciated. We look forward to welcoming you back again soon

Thank you for your review score.We are pleased to see you had a good stay with us

Thank you for your review. We look forward to welcoming you back again soon

Thank you for your review. We look forward to welcoming you back again soon